Rittal – Global Service

Extended warranties to protect your operations

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warranties through
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Global
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Service
N G,
ODUKTThe quality of our climate control
products has helped us build a strong
packages further protect their
investments in superior climate control
regular maintenance enables you to
extend the warranty for your cooling units
foundation of satisfied customers from technologies. For example, with our up to 5 years.
around the world. Rittal’s global service Advanced and Full service packages,

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5 -YEARRR ANT Y
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Benefits for your business and the

environment.
Global service packages from Rittal not
only extend warranties on our climate
control products, but also help you to
help the environment. Thanks to the
regular maintenance performed under
Rittal service agreeements, your
cooling systems are sure to operate at
peak levels of performance and
efficiency–limiting energy consumption
and carbon emissions.
Service before, during, and after the sale.

Customer satisfaction from the very
beginning.
Rittal is fully committed to customer
satisfaction at every point of the project
life cycle. Whether it be assistance in
specifying product solutions, unique
delivery requirements, or service
following deployment, Rittal is there
whenever, and wherever, you need us.
We ensure the satisfaction of our
customers with the following services
throughout a project:

Pre-Sales Implementation After-Sales

• Demand analysis • Installation/integration • Service agreements

• Load tests • Commissioning • Maintenance
• Thermography • Instruction • Repairs
• Simulation and calculations • Certification • Spare parts management
• Training

Choose your personal global service
from Rittal.
To enable you to further enhance the
reliability and availability of your Rittal
solution, we offer a choice of four Rittal also offers customized service
stan­dard service packages. Our Basic, packages.
Comfort, Advanced and Full packages
allow you to define the necessary scope
of services.

Rittal service packages

Spare parts Warranty
Reachability Response time Maintenance
availability extension

Next
BASIC Business hours Standard 1 x/year No
working day

COMFORT Business hours Next day Standard 2 x/year No Extend the warranty for your cooling
units to up to 5 years – with the
24 hours Advanced or Full service packages
ADVANCED Next day 24 hours 2 x/year Yes
365 days/year
from Rittal Global Service.
24 hours Individual Individual
FULL 8 hours Yes
365 days/year concept (at least 2 x/year)
You can request further information
about the services offered by
CUSTOMIZED As agreed As agreed As agreed As agreed As agreed
completing the included fax reply form.
 Rittal Global Service.

Enter your personal details in the form below and specify the topics on which you would like to receive further
information. We would be pleased to send you the requested information without delay.
Thank you for your interest!

Address

Lst Name Company

First name Position

Address Telephone

Fax

E-mail

I would like to receive further information on the Rittal Global Service programme:

  Inspections and maintenance   Commissioning

  Repairs   Spare parts management
  Piping network calculations   Load tests
  Thermography   Training

I would like to receive a specimen copy of the following service contract (multiple selections also possible):

  Rittal Basic
  Rittal Comfort
  Rittal Advanced
  Rittal Full
  Rittal Customized
02/08 · E782

Service Department • Toll-free: 800-477-4000, Option 3 • Email: service@rittal.us

Rittal Corporation • 1 Rittal Place • Urbana, Ohio 43078 USA • Phone: 937-399-0500 • Fax: 800-477-4003 • Toll-free: 800-477-4000
Email: rittal@rittal-corp.com • Online: www.rittal-corp.com

Rittal Systems Ltd. • 7320 Pacific Circle • Mississauga Ontario L5T 1V1 • Canada • Phone: 905-795-0777 • Fax: 905-795-9548 R

Toll-free: 800-399-0748