Cause & Effect (Fishbone) Diagram Cause Categories 4) Causes - 2nd Level

People
Instructions (Enter information in gold boxes):
1) Identify the problem to be solved (output)
2) Enter the environment (service or manufacturing)
3) Enter the cause categories (inputs)
4) Enter the causes (up to 5 per category)
5) Identify significant factors (optional)
6) Enter specific causes (up to 2 per factor)
7) Identify significant factors (optional)
8) Click the "Build Diagram" button
9) You may edit the diagram directly Material
10) Click the button below to see sample data

1) Problem to Be Solved
bad process
(Effect/Output):
2) Environment: Service 2

Default Category 3) Custom Categories

People
Material
Policies/Procedures
Measurement Policies/Procedures
Environment
Machine/Equipment

8) Build Diagram

10) Sample Data

Clear Form
Measurement

Environment
Machine/Equipment
 5)
Significant
6) Specific Causes - 3rd 7) Significant
level Factor?
Factor? Manufacturing
Service
anufacturing
Y
N
Environment (Weather)
Instructions

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
 The input Variables below are preloaded right from column H from the Fishb

Input Variables (Xs, Causes)

A
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
aa
bb
cc
dd
 This from the primary
focus of the problme
List other VOC or CTQ from the customer in the rest of the
he Fishbone
rows and rate them accordingly

1 2 3 4 5 6 7 8 9

Output
Variables
(Ys,
Effects)

Output
Rating 10 8 6
Association Table
0 0 1
1 0 0
2 0 0
3 0 0
4 0 0
5 0 0
6 0 0
7 0 0
8 0 0
9 0 0
10 0 0
11 0 0
12 0 0
13 0 0
14 0 0
15 0 0
16 0 0
17 0 0
18 0 0
19 0 0
20 0 0
21 0 0
22 0 0
23 0 0
24 0 0
25 0 0
26 0 0
27 0 0
28 0 0
29 0 0
the rest of the

10

Rank
6
10
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
190
200
210
220
230
240
250
260
270
280
290
 Output
Input Variables Sev
Rating
A 6
b 10
c 20
d 30
e 40
f 50
g 60
h 70
i 80
j 90
k 100
l 110
m 120
n 130
o 140
p 150
q 160
r 170
s 180
t 190
u 200
v 210
w 220
x 230
y 240
z 250
aa 260
bb 270
cc 280
dd 290
 Scale Severity Score
> 250 10
225 - 249 9
200 - 224 8
175 - 199 7
150 - 174 6
125 - 149 5
100 - 124 4
75 -99 3
50 - 74 2
< 50 1
 Process Failure Modes and Effects Anal
S
Process Potential Effects
Potential Failure Mode E
Step/Function of Failure
V

In what step does this What is the top response on the fishbone column What is the head of the fish -
failure mode happen? F (STEP 3) C15 (STEP 2)
(STEP 4)

Severity to Customer? (STEP 5)

bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
bad process 0
e Modes and Effects Analysis (FMEA)
O Current D R
Potential Cause(s) of Failure C Process E P
C Controls T N

What is the X from the fishbone column H (xs from Cause & What controls exist to prevent the

How good is the control in Column G? (STEP 8)

Effect Matrix (STEP 1) Cause from happening (STEP 7)

How often does the cause occur? (STEP 6)

SEV x OCC x DET

A 0
b 0
c 0
d 0
e 0
f 0
g 0
h 0
i 0
j 0
k 0
l 0
m 0
n 0
o 0
p 0
q 0
r 0
s 0
t 0
u 0
v 0
w 0
x 0
y 0
z 0
aa 0
bb 0
cc 0
dd 0
 Severity Rating Index
Severity of Effect
May endanger operator.
Extreme

Hazardous without warning

May endanger operator.
Hazardous with warning
Major disruption to production or delivery process.
Loss of primary function, 100% waste
High

Reduced primary function performance.

Process output requires sorting/evaluation of some type, some waste
Minor disruption of production or delivery. Some Waste.
Moderate

Loss of secondary function performance

Minor disruption to production. 100% Rework. Reduced secondary function performance.
Minor defect noticed by most customers
Process output requires sorting/evaluation and some reworked.
Fit & Finish item. Minor defect noticed by some customers.
Low

Defects may be reworked in process.

Minor defect noticed by observant customers.
None

No effect
Rating

10

6
5
4
3
2

1
 Occurrence Rating Index
Failure
Likelihood of Occurrence Rate Rating
95-100% of the time 10
High
Very

Failure is almost inevitable

85-94% of the time 9

Process is not in statistical control. 75-84% of the time 8

High

Similar processes have experienced problems. 65-85% of the time 7

Process is in statistical control but with isolated 55-64% of the time 6

Low Moderate

failures. 45-54% of the time 5

Previous processes have experienced occasional
failures or out-of-control conditions. 35-44% of the time 4

Process is in statistical control. 25-34% of the time 3

Process is in statistical control. Only isolated

Very
Low

15-24% of the time 2

failures associated with almost identical processes.
Remote

Failure is unlikely. No known failures associated

0-14% of the time 1
with almost identical processes.
 Detection Rating Index
Probability of
Likelihood that control will detect failure failure going
undeteced
Very Low

No known control(s) available to detect failure mode. 95-100% of the time

85-94% of the time

High Moderate Low

Controls have a remote chance of detecting the failure.

75-84% of the time
65-85% of the time
Controls may detect the existence of a failure 55-64% of the time
45-54% of the time
35-44% of the time
Controls have a good chance of detecting the existence of a failure
25-34% of the time

15-24% of the time

The process automatically detects failure.
High
Very

Controls will almost certainly detect the existence of a failure.

0-14% of the time
Rating

10

9
8
7
6
5
4
3