1.

-indicates the financial condition of a company at a specific point in

time
-shows what the company owns (assets), what is owes to others
(liabilities), and how much money shareholders have invested in the
company (equity) : balance sheet
2. -a series of steps that are followed in order to carry out some task in
a business
-multiple sequential steps or activities that produce some outcome or
output : business process
3. raw facts that, by themselves, have limited value or meaning
-customer names, product numbers, quantities of products sold : data
4. associated with a process : data flow
5. Displays all of the documents associated with the steps that have
been completed for a single customer inquiry or order : document
flow
6. Displays all of the documents associated with the steps that have
been completed for a single customer inquiry or order : document
flow
7. Displays all of the documents associated with the steps that have
been completed for a single customer inquiry or order : document
flow
8. support the entire process rather than parts of the process :
enterprise systems
9. the company delivers the goods or services to its customers or
resellers : fulfillment process
10.workgroup information systems that support a particular business
function : functional information systems
11.-most common organizational structure
-the organization is divided into departments, each of which is
responsible for a set of closely related activities : functional structure
12.-the way businesses are globalizing their business processes by
finding ways to lower costs and improve efficiency
-products are designed in one country, parts to make it are produced
in several countries, and service and support are in yet another
country : global competitive environment
13.-a record of revenue and expenses for a specific period of time
-also known as a profit and loss (P&L) statement : income statement
14.data that are organized in a way that is useful to an organization :
information
15.associated with each instance of the process as well as at an
aggregate level, that is, across multiple instances or executions of a
process : information flow
16.the increased use of information and communication technology to
create, deliver, and use information : information revolution
17.-computer-based systems that capture, store, and retrieve data
associated with process activities
-they organize these data into meaningful information that
organizations use to support and assess these activities : information
systems
18.one who uses ICT to create, acquire, process, synthesize,
disseminate, analyze, and use information to be more productive :
knowledge worker
19.physical activities associated with the process : physical flow
20.the organization acquires the basic materials that it uses to produce
goods or services : procurement process
21.involves manufacturing or generating the desired goods and
services : production process
22. When each unit of a functional organization is only focusing on their
tasks and then handing it off to the next person : silo effect