CISCO ITE1: PC Hardware & Software Study Guide

Module 7 – Printers & Scanners

Section 7.0
What do printers do? Printers produce paper copies of electronic files.

What do scanners do? Scanners allow users to convert paper documents into
electronic files.

Section 7.1.1
What kind of technology do laser printers use? Laser printers use electrophotographic technology.

What kind of technology do inkjet printers use? Inkjet printers use electrostatic spray technology.

What kind of technology do dot-matrix printers use? Dot-matrix printers use impact technology.

How is the speed of a printer measured? The speed of a printer is measured in pages per minute (ppm).

What is the speed of an inkjet printer? The speed of an inkjet printer is 2-6 ppm.

What is the speed of a laser printer? The speed of a laser printer is 8-200 ppm.

What three colors are in the dots of a monitor? Red, green, and blue (RGB).

How is the quality of printing measured? The quality of printing is measured in dots per inch (dpi).

Which is better? (Circle)

More DPI Less DPI

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What are three options available from the manufacturer that 1. Warranty- Identify what is covered within the warranty.
would make a printer reliable?
2. Scheduled servicing- servicing is based on expected usage.
Information is found in the manual or on the manufacturer's website.

3. Mean Time Between Failures (MTBF) - There is an average

length of time that the printer works without failing. Information is
found in the manual or on the manufacturer's website.
Section 7.1.2
What are the three types of cables used to connect a home 1. Parallel
printer?
2. USB

3. Wireless interface
What type of connection would you use for a dot-matrix printer? You would use a serial connection for a dot-matrix
printer because they do not require high speed data
transfer.

What is the current standard for parallel printer ports? IEEE 1284 is the current standard for parallel printer ports.

How is the printer detected if attached with a USB cable? The printer is detected using plug and play (PnP)
support. Once the device is connected the computer
automatically installs the driver.

How is i.LINK or IEEE 1394 commonly referred to as? i.LINK or IEEE 1394 is commonly referred to as
Firewire.

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How do most network printers connect to a NW? Infrared, Bluetooth and wireless fidelity (Wi-Fi).

For a wireless network, what is the maximum distance that a A Maximum distance of 12 feet.
computer can be from the printer?
What technology uses an unlicensed radio frequency for short- Bluetooth
range communication and is used to sync PDAs to laptops?

What are the two IEEE Wi-Fi standards? 1. IEEE 802.11b

2. IEEE 802.11g
What is the highest Wi-Fi transfer rate? The highest Wi-Fi transfer rate is 54 Mbps (IEEE 802.11g)

Section 7.1.3
Which laser printer part is a metal cylinder that is coated with a The electrophotographic drum, is a cylinder that is coated with a
light-sensitive insulating material? light-sensitive insulating material.
What are the six steps in the laser printing process? 1. Cleaning
(Hint: Continuous Care Will Delay Trouble Forever)
2. Conditioning

3. Writing

4. Developing

5. Transferring

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 6. Fusing
Which step of the laser printing process involves scanning the Writing
photosensitive drum with a laser?
Which step of the laser printing process involves melting the Fusing
toner particles to the paper?
How hot can the voltage on the primary corona get? -6000 volts

Section 7.1.4
Tell whether the following is an advantage or a disadvantage of using an impact printer:
Uses continuous feed paper. (Circle) Advantage Disadvantage

Limited color capability. (Circle) Advantage Disadvantage

Has carbon copy printing ability (Circle) Advantage Disadvantage
Low resolution graphics (Circle) Advantage Disadvantage
Noisy (Circle) Advantage Disadvantage
Slow printing, normally in the range of Advantage Disadvantage
32 to 76 characters per second (cps). (Circle)
Uses inexpensive consumables. (Circle) Advantage Disadvantage

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Section 7.1.5
Which type of printer sprays ink-filled cartridges that spray ink Inkjet printer
onto a page to produce an image?
Which unit is commonly used to measure the print quality of an Dots per inch (dpi)
inkjet printer?
What type of inkjet nozzle uses the vibration of a crystal to Piezoelectric inkjet nozzle
control the flow of onto paper to produce an image?
What type of inkjet nozzle uses pulses of electrical current that Thermal
creates a bubble of steam in the chamber that pushes the ink
out through the nozzle?
How long should you wait to touch a piece of paper after it 10-15 seconds
leaves an inkjet printer?

Tell whether the following is an advantage or a disadvantage of using an inkjet printer:

Low cost. (Circle) Advantage Disadvantage
Ink cartridges are expensive. (Circle) Advantage Disadvantage
Nozzles are prone to clogging. (Circle) Advantage Disadvantage
Quick to warm up. (Circle) Advantage Disadvantage
High resolution. (Circle) Advantage Disadvantage
Ink is wet after printing. (Circle) Advantage Disadvantage
Section 7.1.6
What do solid-ink printers use instead of ink cartridges and Solid sticks of ink.
toner?
Tell whether the following is an advantage or a disadvantage of using a solid-ink printer:
Produces vibrant color prints. (Circle) Advantage Disadvantage
Printers are expensive. (Circle) Advantage Disadvantage

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Ink is expensive. (Circle) Advantage Disadvantage
Easy to use. (Circle) Advantage Disadvantage
They are slow to warm up. (Circle) Advantage Disadvantage
Can use many different paper types. (Circle) Advantage Disadvantage
Section 7.1.7
Which type of printer is commonly used in stores to produce Thermal Printers
cash register receipts?

Is it an advantage or a disadvantage when using a thermal printer:

Paper is expensive. (Circle) Advantage Disadvantage
Longer life because there are few moving parts. (Circle) Advantage Disadvantage
Paper has a short shelf life. (Circle) Advantage Disadvantage
What type of printer is used to produce photo-quality images for Dye-sublimation printer
graphic printing?
Are the following an advantage or a disadvantage of using a dye-sublimation printer:
Printers produce high-quality images. (Circle) Advantage Disadvantage
Media can be expensive. (Circle) Advantage Disadvantage
Section 7.2
Where are the two places you can obtain drivers, manuals and 1. Installation cd
diagnostic software for a printer?
2. Manufacturers website
Section 7.2.2

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True/False: You should never plug a printer into a UPS? True False
(Circle)
Section 7.2.3
True/False: The driver that is included with the printer is usually True False
more current than the drivers used by the operating system.
(Circle)
What are software programs that enable the computer and the Printer drivers
printer to communicate with each other?
Which software, embedded in a printer, controls how the printer Firmware
operates and can be upgraded?
What can you ad to the printer so that it can print a complex Printer memory
print job?

Section 7.2.4
What are the two paper orientations 1. Landscape
for most printers?
2. Portrait
What is duplex printing? Normal or two sided printing
Section 7.2.5
What settings are used to cancel or pause current print jobs in The print spool setting are used to cancel or pause current print jobs
the printer queue? in the printer queue
What settings can be adjusted so that your monitor and paper Color calibration can be adjusted so that your monitor and paper have
have the same colors? the same colors.
Section 7.2.6
What is the path to print a test page manually? XP- Start > Printers and Faxes
Vista- Start > Printers
In the Printers and Faxes menu, right-click the desired printer and follow this
path:

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 Properties > General Tab > Print Test Page

What are the two commands to print from the Run box?
Section 7.2.7
What are the steps to share a printer in Windows XP?
1. Print thefile.txt
2. Print thefile.bat
1. In Windows XP, click Start > Printers and Faxes. In
Windows Vista, click Start > Control Panel > Printers.
2. Right-click the printer and choose Properties
3. Select the Share tab.
4. Click the Share this printer radio button
5. Keep or change the share name.
6. Click Apply.

Section 7.3.1
What is used to convert printed data into an electronic data Scanner
format?
What are the four image formats that a scanner can create? JPEG, TIFF, BMP, and PNG

What are the three channels of the human eye? 1.Red

2.Green

3.Blue
Which software converts scanned pages into text? optical character recognition (OCR) software

How is the resolution of a scanner measured? Dots per inch (dpi)

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Section 7.3.2
What four functions are commonly included in the all-in-one 1.Scanner
devices?
2.Printer

3.Coppier

4.Fax
Section 7.3.3
Which two types of scanners would be recommended to Flat bet scanner, sheet feeder
digitize delicate books from the last century?

Section 7.3.4
True/False: It is difficult to smoothly scan an image using a
handheld scanner. (Circle) True False
Section 7.3.5
What type of scanner is used to scan photographs in a Drum scanner
museum?
Section 7.4.2
You just bought a Foster Scanner from Office Max. Your The installation cd or the manufacturers website
computer runs Windows XP. Where should you get the scanner
driver?
How will the OS find the scanner if it’s PnP? The OS scans the filesystem for a compatible driver.

Why is color calibration between devices important? Color calibration between devices is important so that you see true
representations of color.

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Section 7.4.4
True/False: Clean printers and scanners regularly to avoid
downtime, loss of productivity, and high repair costs. (Circle) True False
Section 7.4.5
True/False: Changing the toner on a laser printer removes the
impurities on the internal components. True False
True/False: Be sure to unplug the printer from the electrical
source before beginning any type of maintenance. True False
True/False: All ink cartridges are the same, so if you install the
wrong type of ink nothing will happen to the printer. True False
Section 7.4.6
How do you clean the glass on a scanner? consult the manufacturer's user manual for cleaning recommendations

Section 7.4.8
In the first step, who do you gather information from? The customer.

Section 7.4.9
What are the three sources of problems for printers and 1. Hardware
scanners?
2. Software

3. Network

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