Voice of Customer

Dear Customer,

It is such a great pleasure to HYOSUNG for having a chance to join your project and hope
HYOSUNG will be your faithful partner.

In the future, we, HYOSUNG, will offer products and services to meet the needs and expectations
of your customers to try our best.

It will be fully appreciated that please give us any feelings and opinions while using our product,
we use to enforce the improvement in the areas of work as valuable data and reward more better
product and service.

Therefore we will promise the data, customer response to us, will not be used any other purpose
in the future, honestly express of the idea of usual.

We sincerely hope you to achieve successful project & will be your faithful partner.

Each survey is classified excellent, very good, good, average, poor.

Please check that the level of your feeling. (Refer to blow)

E.g.) What is the overall satisfaction level of quality and functionality when you are compared with our

products, other company products currently in use?

Excellent Very good Good Average Poor

Ⅰ. Survey on recognition of Hyosung

1. How you feeling the overall of our company?

Excellent Good Average Poor Very Poor

2. What is decisive factor in choosing our product?

Quality Delivery price Service Etc.

3. What is the overall satisfaction level of quality functionality when you are compared with our products, other

company products currently in use?

(1) Quality

Excellent Good Average Poor Very Poor

(2) Delivery

Excellent Good Average Poor Very Poor

(3) Price

Excellent Good Average Poor Very Poor

(4) Service

Excellent Good Average Poor Very Poor

 4. However, currently using other company products, what is the main reason you have willing to replace our

company products in future?

Quality Delivery price Service Etc.

5. However, currently using our company products, what is the main reason you have willing to replace other

company products in future?

Quality Delivery price Service Etc.

6. While working with our company staff, what is the overall satisfaction level about our staff?

Excellent Good Average Poor Very Poor

Ⅱ. Survey on satisfaction about quality of our product

1. What the main is factor if you need to improve quality assurance system?

Procedure of preventing Lack of quality

Problem-solving Skills Time to problem solving
recurrence consciousness

Providing of quality Quality improvement

No complaints -
information activities

2. What actual level is our company quality level which compare to your expectation level?

Under 50% 50 ~ 70 % 70 ~ 90 % 90 ~ 100 % Above 100 %

 3. What is the most urgently improving thing in our product?

Characteristics Exterior Reliability Workability Etc.

4. What kind of quality problem is the most frequently occurrence?

Mechanical Appearance
Noise/Vibration Oil leak/Air leak Accessory defect Etc.
defect defect

5. What is the most inconvenient part of feeling while using our product?

Inconvenience of Imperfect structure Insufficient

Lack of manual Etc.
parts procurement of products technical support

6. What do you think about our operation manual is it useful?

Excellent Good Average Poor Very Poor

Ⅲ. Survey on satisfaction about delivery time

1. What do you think about our delivery time?

Excellent Good Average Poor Very Poor

2. What do you think about our packaging of our product?

Excellent Good Average Poor Very Poor

 3. If you not satisfy our product packaging, how we improve our packaging?

Ⅳ. Another comment

1. If you have any question about quality, service or Bottleneck problem of the purchasing process or complaints,
please feel free describe below column.

- Customer information -

Company

Name (Signature)

* Thank you for your cooperation.