A

DISSERTATION REPORT
ON

“STRESS MANAGEMENT OF EMPLOYEES IN

MAX NEWYORK LIFE INSURANCE”

SUBMITTED TO
KURUKSHETRA UNIVERSITY
IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF
MASTERS OF BUSINESS ADMINISTRATION (MBA)
(SESSION 2017-2019)

UNDER THE SUPERVISION:-

MRS. SONIKA DHIMAN SUBMITTED BY:
(PROFESSOR) BHAWANA
ROLL NO-

GURU NANAK INSTITUTE OF MANAGEMENT

MULLANA, AMBALA HARYANA
(Approved by AICTE, Affiliated to Kurukshetra University, Kurukshetra)
 ACKNOWLEDGEMENT

My sincere thanks are due to all the contributors without whose efforts this project would not
have been completed.
I owe my big thank to Mrs. Sonika dhiman for motivating me to undertake this project and
guiding me at every step towards completion of this project.
I also express my gratitude to the all respondents for their proper responses and cooperation
during my research project.
I would like to extend my thanks to my all friends for their valuable suggestion and cooperation
at various stages during my project.
Last but not the least I would like to thank the almighty GOD for the blessings She showered on
me during the research project.

BHAWANA
 DECLARATION

I hereby declare that the dissertation entitled “Stress Management of Employees in Max
Newyork Life Insurance” submitted to Guru Nanak Institute of management, affiliated to
Kurukshetra University, is my original work done in the form of partial fulfillment of the
requirement of the master’s degree of Business Administration (MBA) under the supervision of
my project work supervisor Mrs. Sonika Dhiman.

Date: Bhawana
Place:
 PREFACE

A student may acquire sufficient knowledge of business management by reading theory

books during study period but actual and practical knowledge is must for every student.
Practical knowledge is an important suffix to theoretical knowledge. One cannot merely
depend upon the theoretical knowledge. Classroom lectures give knowledge about
fundamental concepts of management. They also facilitate the learning of practical
things. However to develop healthy managerial and administrative skills for potential
managers, it is necessary that they combine their classroom learning with real life project
research which plays a significant role in the curriculum of business management course.
Science without its practical application or knowledge is considered to be unsystematic.
Since management is a developing science, the student of management course is required
to undergo a project in the final year of course. Thus for the fulfillment of the above
requirement a project was undertaken by me on the topic “Stress Management of
employee in Max Newyork Life Insurance” The project was a good experiences and
helped me in widening my knowledge and sharpening management skill.
 TABLE OF CONTENTS

Page No.
1. Certificates
2 Acknowledgement I
3. Declaration II
4. Preface III
 CONTENTS

CHAPTER PAGE NO
1. INTRODUCTION TO THE INDUSTRY 8-12

2. COMPANY PROFIE 14-26

3. INTRODUCTION TO THE TOPIC 28-39

4. REVIEW OF LITERATURE 41-42

5. RESEARCH METHODOLOGY 44-47

6. DATA ANALYSIS & INTERPRETATION 49-58

7. FINDINGS 60

8. CONCLUSION & RECOMMENDATION 62-63

● BIBLIOGRAPHY 65

● APPENDIX 67-69
LIST OF TABLES PAGE NO

Table6.1: Any stress undergoing in the job. 49

Table6.2: Causes of Stress 50
Table6.3: Facing problems due to Stress during the job 51

Table6.4: Stress can be reduced by 52

Table6.5: Measures in controlling the Stress causing factors. 53
Table6.6: Work Stress Management techniques boost up confidence of the employees.
54
Table6.7: Work Stress Management techniques will improve the working environment.
55
Table6.8: The Recreational Activities adopted by the company to reduce the work stress of the
employees. 56
Table6.9: The performance of the employees have enhanced due to various techniques adopted
by the management. 57
Table6.10: Excessive stress leads to Frustration. 58
LIST OF FIGURES PAGE NO

Fig.6.1: Any stress undergoing in the job. 49

Fig.6.2: Causes of Stress 50
Fig.6.3: Facing problems due to Stress during the job 51

Fig.6.4: Stress can be reduced by 52

Fig.6.5: Measures in controlling the Stress causing factors. 53
Fig.6.6: Work Stress Management techniques boost up confidence of the employees.
54
Fig.6.7: Work Stress Management techniques will improve the working environment.
55
Fig.6.8: The Recreational Activities adopted by the company to reduce the work stress of the
employees. 56
Fig.6.9: The performance of the employees have enhanced due to various techniques adopted by
the management. 57
Fig.6.10: Excessive stress leads to Frustration. 58
 CHAPTER-1

Introduction
to the
Industry
 INTRODUCTION ABOUT THE INSURANCE SECTOR IN INDIA

Insurance industry has always been a growth-oriented industry globally. On the Indian scene too,
the Insurance industry has always recorded noticeable growth vis-à-vis other Indian industries.

Triton Insurance Co. Ltd. was the first General Insurance Company to be established in India in
1850, whose shares were mainly held by the British. The first General Insurance Company to be
set up by an Indian was Indian Mercantile Insurance Co. Ltd., which was established in 1907.

The General Insurance business was nationalized after the promulgation of General uiInsurance
Business (Nationalization) Act, 1972. The post-nationalization General Insurance business was
undertaken by the General Insurance Corporation of India (GIC) and its 4 subsidiaries:

1. Oriental Insurance Company Limited;

2. New India Assurance Company Limited;

3. National Insurance Company Limited; and

4. United India Insurance Company Limited.

Insurance may be described as a social device to ensure protection of economic value of life and
other assets. Under the plan of insurance, a large number of people associate themselves by
sharing risks attached to individuals. The risks, which can be insured against, include fire, the
perils of sea, death and accidents and burglary. Any risk contingent upon these, may be insured
against at premium commensurate with the risk involved. Thus collective bearing of risk is
insurance. Insurance is a contract whereby, in return for the payment of premium by the insured,
the insurers pay the financial losses suffered by the insured as a result of the occurrence of
unforeseen events. The term “risk” is used to describe the
possibility of adverse results flowing from any occurrence or the accidental happenings, which
produce a monetary loss. Insurance is a pool in which a large number of people exposed to a
similar risk make contributions to a common fund out of which the losses suffered by the
unfortunate few, due to accidental events, are made good. The sharing of risk among large
groups of people is the basis of insurance. The losses of an individual are distributed over a
group of individuals.

Definitions

In the words of John Magee, “Insurance is a plan by themselves which large number of people
associate and transfer to the shoulders of all-risks that attach to individuals.

Fundamental Definition:
In the words of D.S. Hansel, “Insurance accumulated contributions of all parties
participating in the scheme.”

Contractual Definition:
In the words of Justice Tindal, “Insurance is a contract in which a sum of money is paid
to the assured as consideration of insurer’s incurring the risk of paying a large sum upon a given
contingency.

Insurance Sector Reforms

In 1993, Malhotra Committee-headed by former Finance Secretary and RBI governor R.N.
Malhotra was formed to evaluate the Indian Insurance industry and recommend its future
direction. The Malhotra committee was aimed at creating a more efficient and competitive
financial system suitable for the requirements of the economy keeping in mind the structural
changes currently underway and recognizing that insurance is an important part of the overall
financial system where it was necessary to address the need for similar reforms. In 1994, the
committee submitted the report and some of the key recommendations included:
 1. Structure: -Government stake in the insurance
companies to be brought down to 50%. Government should take over the holdings of
GIC and its subsidiaries so that these subsidiaries can act as independent corporations.
All the insurance companies should be given greater freedom to operate.
2. Competition:- Private companies with a minimum paid up capital of Rs 1 Billion should
be allowed to enter the sector. No company should deal in both life and General
insurance through single entity. Foreign companies may be allowed to enter the industry
in collaboration with the domestic companies. Postal Life Insurance should be allowed
to operate in the rural market. Only one State Level Life Insurance Company should be
allowed to operate in each state.
1. Regulatory Body:- The Insurance Act should be changed. An Insurance Regulatory body
should be set up. Controller of Insurance – a part of the Finance Ministry should be made
independent.
2. Investments: Mandatory Investments of LIC LIFE Fund in government securities to be
reduced from 75% to 50%. GIC and its subsidiaries are not be hold more than 5% in any
company(there current holdings to be brought down to this level over a period of time)
3. Customer Service:- LIC should pay interest on delays in payments beyond 30 days.
Insurance companies must be encouraged to set up unit linked pension plans.
Computerization of operations and updating of technology to be carried out in the insurance
industry.

The committee felt the need to provide greater autonomy to insurance companies in order to
improve their performance and enable them to act as independent companies with economic
motives. For this purpose, it had proposed setting up an independent regulatory body- The
Insurance Regulatory and Development Authority.
Reforms in the Insurance sector were initiated with the passage of the IRDA Bill in Parliament in
December 1999. The IRDA since its incorporation as a statutory body in April 2000 has
fastidiously stuck to its schedule of framing regulations and registering the private sector
insurance companies. Since being set up as an independent statutory body the IRDA has put in a
framework of globally compatible regulations.
The other decision taken simultaneously to provide the
supporting systems to the insurance sector and in particular the life insurance companies was the
launch of the IRDA online services for issue and renewal of licenses to agents. The approval of
institutions for imparting training to agents has also ensured that the insurance companies would
have a trained workforce of insurance agents in place to sell their products.

Present Scenario

The Government of India liberalized the insurance sector in March 2000 with the passage of the
Insurance Regulatory and Development Authority (IRDA) Bill, lifting all entry restrictions for
private players and allowing foreign players to enter the market with some limits on direct
foreign ownership.
Under the current guidelines, there is a 26 percent equity cap for foreign partners in insurance
company. There is a proposal to increase this limit to 46 percent. The opening up of the sector is
likely to lead to greater spread and deepening of insurance in India and this may also include
restructuring revitalizing of the public sector companies in the private sector 15 life insurance
companies have been registered.

Life insurance market growth

.The life insurance market in India is an underdeveloped that was only tapped by the state owned
LIC till the entry of private insurers. The penetration of life insurance product was 22 percent of
the total 400 million of the insurable population. Most customers were under insured with no
flexibility or transparency in the products. With the entry of the private insurers the rules of the
game have changed.
Life insurance business in terms of first year premium has shown a growth of more than 95%
over the previous year and non life, or general insurance, is not far behind either, growing at
22% during 2006-07.The 15 private insurers in the life.
Insurance market has already grabbed nearly 24 percent of the market in terms of premium
income.
 The new business premium of the 15 private players has
tripled over last year. Meanwhile, state owned LIC’s new premium business has fallen. Figure
shows comparison between premiums being collected by private and public limited players in
year 2006 and 2007.
Innovative products, smart marketing and aggressive distribution. That’s the triple whammy
combination thus has enabled fledging private insurance companies to sign up Indian customers
faster than anyone ever expected.
Indians, who have always seen life insurance as a tax saving device, are now suddenly turning
to the private sector and snapping up the new innovative products on offer.
The private insurers also seem to be scoring big in other ways-
They are persuading people to take out bigger policies. For instance, the average size of a life
insurance policy before privatization was around Rs.50,000. That has risen to about
Rs.80000. But a rejuvenated LIC is also trying to fight back to persuade new customers.
 CHAPTER-2

COMPANY
PROFILE
 COMPANY PROFILE

Max New York Life Insurance Company Ltd. is a joint venture between Max India Ltd., one of
India’s leading multi-business corporations and New York Life Enterprises, a business unit of
New York Life, a Fortune 100 company. Incorporated in 2000, Max New York Life started
commercial operation in 2001 and today is one of India’s leading private life insurance
companies and has positioned itself on the quality platform. In line with its vision to be the most
admired life insurance company in India, it has developed a strong corporate governance model
based on the core values of excellence, honesty, knowledge, caring, integrity and teamwork. The
company offers long term savings and protection solutions through a suite of individual and
group life insurance products and is present across the country through a wide distribution
network of multi channel distribution.

Agency distribution is at the core of our multi-channel distribution network complemented by

banc assurance, partnership distribution and employed sales force. The Company places a lot of
emphasis on its selection process for agent advisors, which comprises four stages - screening,
psychometric test, career seminar and final interview. The agent advisors are trained in-house to
ensure optimal control on quality of training.

195 agent advisors have qualified for the Million Dollar Round Table (MDRT) membership in
2010. MDRT is an exclusive congregation of the world's top selling insurance agents and is
internationally recognized as the standard of excellence in the life insurance business. The
company corporate agency and broking tie-ups with banks and other distributors of financial
products.

Max New York Life offers a suite of flexible products. It has 24 individual life and health
insurance products and 9 riders that can be customized to suite every need of the customer.
Besides this, the company offers 4 products and 7 riders in group insurance business.

In line with its values of financial responsibility, Max New York Life has adopted prudent
financial practices to ensure safety of policyholder's funds. The Company's paid up capital as on
29th February, 2012 was Rs. 2,126 crore.
Vision and Mission

Vision

To become the most admired Life Insurance Company in India for all stakeholders.

Mission

● Amongst top 5 private life insurance companies by profitable new business sales
● National Player
● Brand of choice
● Employer of Choice

Values

This vision to become India's most admired life insurance company will be realized through our
unique set of values, which are as follows:

Caring: Max New York Life is redefining the life insurance paradigm by focusing on customers
first. The service process is responsive, personalized, humane and empathetic. Every individual
who represents the company is for us our brand champion.

Excellence: Excellence at Max New York Life implies the ability to perform at a consistently
high level. Focused on the value of continuous improvement in people, processes and the
organization, the company strives for the highest standards of quality in every aspect of its
business.

Knowledge: Knowledge leads to expertise; and our expertise is in helping people protect them.
Perfectly combining global expertise with local knowledge, we are India's life insurance
specialist. Max New York Life believes that for knowledge to be of value it must be focused,
current, tested and shared.

Integrity: Integrity is the cornerstone of any ethical deed. Adhering to the professional code of
conduct and adherence to processes and systems is of utmost importance.
Overview

Max New York Life Insurance Company Limited is a joint venture between Max India Ltd., a
multi-business corporate, driven by the spirit of enterprise and focused on people and service
oriented businesses and New York Life, a Fortune 100 company and the largest life insurer in
USA.

● Max India

Max India Group - An Introduction

Max India Group is a multi-business corporate, driven by the spirit of enterprise and focused on
people and service oriented businesses. The Company is headquartered in New Delhi, India. The
Rs. 7,700 crore Max India is led by its publically listed entity, Max India Limited. Its vision is to
be one of India's most admired corporate for Service Excellence.

Max India is in the 'Business of Life'. It 'Protects Life' through its Life Insurance subsidiary Max
New York Life, a joint venture between Max India and New York Life, a Fortune 100 company;
'Cares for Life' through its Healthcare company, Max Healthcare, a subsidiary of Max India
Limited; 'Enhances Life' through its Health Insurance company, Max Bupa Health Insurance, a
joint venture between Max India and Bupa Finance Plc., UK; and 'Improves Life' through its
Clinical Research business, Max Neeman, a fully owned subsidiary of Max India. From its past,
Max India continues its interest in manufacture of Specialty Products for the packaging industry.

Max India's consolidated turnover for FY10 was Rs. 7,730 crore. The consolidated operating
revenue was Rs. 5,570 Crore, a growth of 24% over the same period last year. The Company is
on a high growth path, with over 700 offices across around 400 locations in the Country and with
people strength of 92,000 persons servicing over 3.5 million customers as on 31st Mar 2010.

The flagship company Max India Limited is widely held, with the owner sponsors, led by
Analjit Singh hold more than 35% share. Its other shareholders include some of world's best
Institutional Investors such as, Warburg Pincus, Goldman Sachs, IFC and KKR. In the last 5
years, Max India has created immense value for its investors, with
its market – cap at a CAGR of approx. 28%.

Subsidiaries

Max New York Life

Max New York Life (MNYL) is a joint venture between Max India Ltd. and New York Life, a
Fortune 100 company and the largest life insurer in USA. Incorporated in 2000, Max New York
Life is one of India's leading private life insurance companies and offers both individual and
group life insurance solutions. The Company has developed a highly trained network that is
focused on offering outstanding services and building partnerships for life with the customer's.
Max New York Life offers flexible product solutions through a nationwide multi-channel
distribution network with over 7,553 employees, 35,239 agents and an exclusive distribution tie-
up with Axis Bank, India's 3rd largest private bank.

● Max Healthcare

Max Healthcare (MHC) is a leading provider of standardized, seamless and world-class

healthcare services. MHC has collaboration with Singapore General Hospital in the areas of
medical practices, nursing, paramedical, research & training and is committed to the highest
standards of medical and service excellence, patient care, scientific and medical education. MHC
operates eight centers in Delhi & NCR, offering services in over 30 medical disciplines.

MHC has state of the art tertiary care facilities at Saket in South Delhi, secondary care hospitals
at Pitampura, Patparganj, Gurgaon and Noida and an outpatient facility, the Max Med centre and
a Specialty centre focused on Eye and Dental care at Panchsheel Park.
The tertiary care hospitals at Saket include Max Devki Devi Heart & Vascular Institute, a Centre
of Excellence in cardiac services and the Max Super Specialty Hospital, a super specialty facility
in Orthopedics & Joint Replacement, Neurosciences, Pediatrics, Obstetrics & Gynecology,
Aesthetic & Reconstructive Plastic Surgery and Internal Medicine. In addition, it has an Institute
of Allied Medical Services where it provides General and Laparoscopic surgery, Urology, Eye &
ENT, Nephrology, Dermatology, Department of Mental Health & Behavioral Sciences amongst
others.
Max Neeman

Max Neeman Medical International (MNMI) provides Clinical Research services across the
entire value chain of new drug development and offers Medical Writing services. MNMI
conducts Phase II, III, IV of clinical trial studies and has access to over 1200 ICH-GCP trained

investigators and 210 research coordinators across 22 cities to offers services to a growing list of
Pharmaceutical, Biotech and Clinical Research clients, in India and abroad. MNMI is focusing
on developing alliances with midsized pharma and biotech companies to transition their drug
development work to India. The Company has an employee base of 260 at five Regional offices
in India & one business development office in USA.

● Max Speciality Films

Max Specialist Films (MSF) specializes in manufacturing of wide range of sophisticated barrier
and packaging (BOPP) films and has an installed capacity of 29,000 tons per annum. MSF's
leather finishing foil business division manufactures a range of leather finishing and laminating
foils.

● New York Life LLC

New York Life Insurance Company

New York Life Insurance Company, (http://www.newyorklife.com/) a Fortune 100 company

founded in 1845, is the largest mutual life insurance company in the United States and one of the
largest life insurers in the world. Headquartered in New York City, New York Life's family of
companies’ offers life insurance, annuities and long-term care insurance. New York Life
Investment Management LLC provides institutional asset management and retirement plan
services. Other New York Life affiliates provide an array of securities products and services, as
well as institutional and retail mutual funds.
The mission of New York Life is to maintain its superior
'financial strength', adhere to the highest standards of 'integrity' and demonstrate 'humanity' by
treating its customers, agents and employees with compassion, consideration and respect.

Fitch (AAA).According to Moody's, "New York Life's rating reflects the company's good quality
investment portfolio, ample liquidity and sound capitalization, as well as the good growth
potential of its international business."

As a leader in the insurance industry, New York Life continues to bring to its operations new
management concepts, advanced technologies, new distribution and training systems, and
innovative insurance products.

● Public Disclosures:

The company's focus on advise based sales, multi-channel distribution model, focus on
quality agency, commitment to training, strong brand, customer centricity, an open and
ethical culture of meritocracy and financial strength lend by its parent organizations have
made Max New York Life Insurance an organization that has set new benchmarks for the
sector. Max New York Life remains committed to building India's most admired life
insurance company. During the financial year 2012 the company progressed well on all
parameters and enabled the transformation through sharp execution and a comprehensive
change management plan including enabling mindset shifts, leadership cohesion and
enhanced engagement with all stakeholders.

Key aspects regarding Max New York Life Insurance's performance are detailed below. (All
figures as of March 31st 2012)

● Max New York Life Insurance covered 59.28 lacs lives (in-force) providing a total
insurance cover of over Rs. 1, 52,000 crores to its customers.
● Market Share has increased up to 8.6% on Adjusted Individual First Year premium.
● Share Capital stood at Rs 2,127 crores.
● Assets under management at Rs. 17,215 crores.
● Solvency capital ratio at 534% was significantly higher than the mandated 150%.
● Synopsis
 Max New York Life Insurance is now the largest non-bank
owned life insurance Company in India reflecting the inherent strengths of the company’s
business model.

o Total Revenue increased by 10% to Rs. 6,321 crores in 2011-12 over previous year.
o Renewal premium income grew by 20% over previous year to Rs.4, 489 crores in 2011-12.
o Net Profit has increased to Rs. 460 crores.
o Assets under management rose to Rs.17, 215 crores, a growth of 24% over last year.
o Has amongst the highest conservation ratio at 81%.
o Solvency Margins stood at 534% as against the 365% for the previous year.
o Cumulative sum assured is over Rs.1, 52,000 crores.

Company Performance

Financial Highlights for the year ended March 31, 2012 are as under:

● Periodic Disclosures

Q4-FY 11-12

o Financial Disclosures (Forms L1 - L23)

o Other Disclosures (Forms L24 - L42)

Q3-FY 11-12

o Financial Disclosures (Forms L1 - L22)

o Other Disclosures (Forms L24 - L42)

Q2-FY 11-12

o Financial Disclosures (Forms L1 - L22)

o Other Disclosures (Forms L24 - L42)
 Q1-FY 11-12

o Financial Disclosures (Forms L1 - L22)

o Other Disclosures (Forms L24 - L42)

Awards and Recognitions

At Max New York Life, with each award and accolade received over the years, we have renewed
our promise of providing the best quality of products and services, some of the awards and
recognition rewarded to us.

Awards won

● Awarded the Asia Insurance Industry 'Innovation of the Year' Award 2009
● Among the top 25 companies to work for in India, according to Business world 2003
'Great Workplaces of India'
● Ranked 7th in BT-Mercer-TNS Best Companies to Work For Survey 2008
● Among the top five most respected insurance companies in India as per Business world 2004 and
2006 survey
● Won Indo-American Corporate Excellence Award for Best Indo-US company in Financial
Services Category in 2006
● Received ' Best Six Sigma Project' award at Sakal Six Sigma Excellence Awards – 2006
● Among top 3 in Asia Life Insurance Company of the Year Award 2007 instituted by Asia
Insurance Review
● Golden Peacock Award for Excellence in Product Innovation for Max Vijay
● CIO 100 Technology Award 2008 – 2010
● CII - Exim Bank Commendation Certificate for Strong Commitment to Excel' for the year 2008
● First company to provide free look period of 15 days to the customer. This was later made
mandatory by the regulator
● First company to start toll free line for agent service
● First and the only life insurance company in India to implement Lean methodology of service
excellence in service industry
● First life insurance company in India to provide various services to the
agents and customers over phone
● First Indian life insurance company to start service center at the regional level
● First life insurance company in India to be awarded ISO 9001:2000 certification

Bottom of Form

Fact Sheet

As of April 30th, 2012

Founded 2000
Started operations April 2001
Headquarters New Delhi, India
World Wide Web Address http://www.maxnewyorklife.com/
Chairman Analjit Singh
CEO & Managing Director Rajesh Sud
Paid- up capital Rs. 2,126 crore
Sum Assured Rs. 1,53,497 crore
Number of policies sold More than 61 lakh
Asset under management Rs. 17, 215 crore
Employees 7,583
Agent of Advisors 36,399
Number of products (individual) 24
Number of riders / options (individual) 9
Number of products (group) 4
Number of riders / options (group) 7
Market review

March 2012

Recent news from the developed economies was mixed. Data points from the US were surprising
positive, but economic activity continued to contract in Europe and China. The Central
Government's Budget was well - balanced considering the constraints before the government.
There were attempts to rein in the fiscal deficit, by capping subsidies; however these intentions
will have to be followed by action. In its policy review, the RBI left key policy rates unchanged.
The increasing risk to inflation from rising crude oil prices, INR depreciation and inadequate
fiscal consolidation were highlighted.

Fixed Income

10-year benchmark treasury yields increased a significant 41 bps to 8.63% over the month. This
has also been on the back of an outlook on inflation which has deteriorated given recent surge in
global crude oil prices. Govt's large borrowing program over FY13 also dampened sentiment for
bonds. Headline WPI inflation re-accelerated to 6.95% on a year-on-year basis in February from
6.55 % in January and printed higher than markets were expecting. Furthermore, continuing the
pattern of retrospective upward revisions, December inflation was revised up from 7.5% to 7.7%.
The good news was that core inflation fell below 6 %. INR depreciated a meaningful 4.52% vs.
the US$ over the month. US$ has been strengthening vs. most key currencies driven by an
improved growth outlook. India's foreign currency reserve remained largely at US$260 billion
over the month

Differentiators

We have strong parent organizations, Max India Ltd. one of India's leading multi-business
corporations and New York Life international the international arm of New York Life, a Fortune
100 company. The company is also led by a stable and committed management cadre who are
focused on building a successful life insurance business and not an investment business.
● Multi-channel distribution network

Max New York Life has multi-channel distribution spread across the country. Agency
distribution is the primary channel complemented by partnership distribution, banc assurance,
alliance marketing and dedicated distribution for emerging markets. The Company places a lot of
emphasis on its selection process for agent advisors, which comprises four stages - screening,
psychometric test, career seminar and final interview. The agent advisors are trained in-house to
ensure optimal control on quality of training. The company currently has a national presence
with highly productive agent advisors across its offices in the country. The company also has
referral tie-ups with banks, partnership distribution and alliance marketing relationships.

Max New York Life invests significantly in its training programmers and each agent is trained
for around 100 hours as opposed to the mandatory 50 hours stipulated by the IRDA before
beginning to sell in the marketplace. Training is a continuous process for agents at Max New
York Life and ensures development of skills and knowledge through a structured programmer
spread over 400 hours in two years. This focus on continuous quality training has resulted in the
company having amongst the highest agent pass rate in IRDA examinations and the agents have
the highest productivity among private life insurers.

193 agent advisors have qualified for the Million Dollar Round Table (MDRT) membership in
2009. MDRT is an exclusive congregation of the world’s top selling insurance agents and is
internationally recognized as the standard of excellence in the life insurance business.

All our employees believe that we have the potential to grow faster than industry because our
business model is robust and built for superior performance.

Max New York Life has an employee value proposition which differentiates us from others It is
our firm belief that there is glory in working together and getting things right. The company
believes in fun at work and provides recreational opportunities for employees. It creates a work
atmosphere where their self - esteem is recognized and where cliques don't form. We also have a
comprehensive reward and recognition platform for our employees that incentivize good
performance.
 Asset Management:-

MNYL's products are backed by strong asset management operations. The company consistently
outperformed the benchmarks during the 2009-10. The magazine, Outlook Money, recognized
this performance and ranked MNYL as a top quartile fund manager.

While focusing on delivering maximum returns to policyholders, MNYL follows a prudent

investment philosophy to optimize risk management. Investments are in safe instruments: the top
five debt investments are AAA rated, and majority of the equity investments are in large cap
companies, which are safe and provide good returns in the long run.

Quality and Business Excellence:-

MNYL has always believed in investing in quality to achieve excellence in all our processes.

We were the first company in the industry to receive ISO certification during our first full year of
operation in 2003. We continue to maintain our certification without any break since then. We
have also won multiple awards and recognition including CII commendation 'Strong
Commitment to Excel in 2008 and 2009. Our projects have won at various events like QCI-DL
Shah award, CII National Awards for Six Sigma, Qimpro, IQPC and other such events.

Main components of our quality framework are:

● Listening Posts - To create an 'outside-in' thinking by 'listening' to all our stakeholders with
greater focus on our 'Customers & Distributors' through multiple listening mechanisms like
surveys and focus groups.
● Business & Process Excellence - Based on Malcolm Bald ridge & ISO 9001-2008 framework
throughout the organizational processes.
● Continuous Improvement - By application of Lean & Six Sigma tools and methodology.
● Knowledge Management - Sharing and learning from anywhere and everywhere and to
leverage our human capital.
MNYL quality program is an employee driven cultural
transformation program and there are nearly 1600 of employees in our quality network who have
taken formal training in quality related programs like ISO, Lean, Six Sigma and Business
Excellence.

Customer Service:-Providing superior customer experience is central to MNYL's vision of

becoming the most admired life insurance company in India. The company has always focused
on upgrading its service offering to customers and distributors, thus creating competitive.
CHAPTER-3

Introduction
to the
Topic
 INTRODUCTION TO STRESS

Stress is a part of day-to-day living of every individual. The college students may
experience stress in meeting the academic demands, people on the job, business men may suffer
stress to reach office in time and to complete the projects on time and even the house hole ladies
may experience stress in managing the home affairs and to look for the maid servant. The
reasons for the stress differ from person to person. The stress people experience should not be
necessarily treated as harmful. An optimum amount of stress can always act as an energizer or
motivator and propel people to apply the efforts and complete the work. But a high level of stress
can be serious threat to the personality trails of the individual and can cause physiological and
social problems.

What is Stress?
Stress is the "wear and tear" our bodies experience as we adjust to our continually changing
environment; it has physical and emotional effects on us and can create positive or negative
feelings.
How can I eliminate stress from my life?

As we have seen, positive stress adds anticipation and excitement to life, and we all thrive under
a certain amount of stress. Deadlines, competitions, confrontations, and even our frustrations and
sorrows add depth and enrichment to our lives. Our goal is not to eliminate stress but to learn
how to manage it and how to use it to help us. Insufficient stress acts as a depressant and may
leave us feeling bored or dejected; on the other hand, excessive stress may leave us feeling "tied
up in knots." What we need to do is find the optimal level of stress, which will individually
motivate but not overwhelm each of us.
How can I tell what is optimal stress for me?

There is no single level of stress that is optimal for all people. We are all individual creatures
with unique requirements. As such, what is distressing to one may be a joy to another. And even
when we agree that a particular event is distressing, we are likely to differ in our physiological
and psychological responses to it.
How can I tell manage stress better?

Identifying unrelieved stress and being aware of its effect on our lives is not sufficient for
reducing its harmful effects. Just as there are many sources of stress, there are many possibilities
for its management. However, all require work toward change: changing the source of stress
and/or changing your reaction to it. How do you proceed?

The Nine Stress Management Tips:

1. Know what stresses you most. Not your co-worker, friend,
husband, or wife. YOU!! Get your feelings out. Write them out and describe each situation.
Share all bad feelings with a friend or in a journal. Before you can conquer your stresses you
must know what is stressing you.

2. Say no. Focus on your own goals, not your spouse's or parents'. You must know yourself,
your dreams, and your passions. If asked to chair another group or take on another responsibility,
look at your mission statement or goals for the day. If it is does not fit it there say thank you but I
just cannot. Saying no is one of the hardest things in life, but will help make you a success in
your chosen field.

3. Learn to relax. Work hard but know when to take time off to be with the family, go to the
beach, or read a book. Work all day if you must but when you get home play, watch cartoons, or
tell your child a story. This allows stress tension to go away and helps you calm the heart's pace
and digest food normally, and protect your immune system. Learn to meditate and take deep
breaths to calm down.

4. Eat healthy. Eat less junk food and more fruit and vegetables for an amazing overall
lowering of stress levels. We can actually lower the amount of the bad stress hormone, Cortical,
by taking vitamins. Take those vitamin pills daily.

5. Keep laughing. Keep a sense of humor. Studies show a good attitude helps lower cancer rates,
makes surgery more effective, and keeps a relationship together through hard times.

6. Ask yourself WHY. Why are you doing this? Write down your wants, needs, goals, hopes,
and dreams. Does what you are doing now help you get fulfill any of these things? What is your
motivation? The more you understand why you doing what you are doing the less stress you will
have. If you cannot come up with a good reason, then stop doing it.

7. Stay active. Exercise is a great way to relive tension and gives you a great break from exams.
A healthy body makes a happy body. Even a three-minute jog is helpful at taking your mind off
your pressures. You'll come back with an acute focus and renewed energy.

8. Follow your bliss. Try to know which subjects and type of people you enjoy. Structure your
life around activities that you love. Joseph Campbell, a wise philosopher, advises you to follow
your bliss. The more you do in life that goes with your own flow,
the more passion you'll have for what you do.

9. Organize and Prioritize. Do the worst and hardest tasks first. Keep a to-do list and calendar
with you at all times. If you fail to plan, you plan to fail.

We generally believe that the stress is caused by the external events and the
dynamics of the environment. But we need to emphasis the fact that the Stress is caused by our
reaction to the external environment. The manner in which we perceive and understand the
changes or the particular event creates same event can bring happiness and cause stress in two
different people depending upon how they react to it. When students are asked to prepare a
presentation, some may take it to the other students may be perturbed by it for the fear of his
weakness. So, Stress is our reaction to external events and it can be
positive or negative depending upon how we react, it is the general wear and tear of the body
machine that takes place due to extra demands put on it.

Stress is the biggest killer in the Western world and the cause of huge losses of
production in industry. But the techniques to combat stress and increase well being in your daily
life are within your reach –if you know how to go about them.

REPLACING NEGATIVE WITH POSITIVE EMOTIONS

The Successful Stress Management course gives you guidance on the changes necessary
to overcome and reject negative emotions, and to replace them with positive ones that give you
true quality of life. Your course will enable you to consider the causes and effects of the stress in
today’s world, and help you plan strategies for managing and controlling stress to develop a
healthy sense of self-esteem. This is a much-needed course in today’s world of increasing
anxieties, and is invaluable whether you want to benefits yourself or make a career out of giving
guidance to others.

We can define stress as “body’s non-specific response to any demand made on it”. Stress
is not by definition synonymous with nervous tension or Anxiety. On one side stress provides the
means to express talents and energies and pursue happiness on the other side it can also cause
exhaustion and illness, either physical or psychological.

Definition of stress
● According to the father of stress of research, Hans Selye, “stress is the spice of life; the
absence of stress in death.
● Stress is defined as an adaptive response to an external situation that results in physical,
psychological and behavioral deviations for organizational participants.
● Stress is understood as an individual reaction to a disturbing factor in the environment.
● Ivancevich and matteson define stress simply as “the interaction of the individual with the
environment.
 Remember that our main definition of stress is that stress is a
condition or feeling experienced when a person perceives that demands exceed the personal and
social resources the individual is able to mobilize. With this in mind, we can now look at how
you can manage all of the stresses that your career will bring From our definition, you can see
that there are three major approaches that we can use to manage stress;

● Action-oriented: In which we seek to confront the problem causing the stress, often changing the
environment or the situation;
● Emotionally-oriented: In which we do not have the power to change the situation, but we can
manage stress by changing our interpretation of the situation and the way we feel about it; and
● Acceptance-oriented: Where something has happened over which we have no power and no
emotional control, and where our focus is on surviving the stress.

Action-oriented approaches – best where you have some control

To be able to take an action-oriented approach, we must have some power in the
situation. If we do, then action-oriented approaches are some of the most satisfying and
rewarding ways of managing stress. These are techniques that we can use to manage and
overcome stressful situations. Changing them to our advantage the early selections on the title
bar above focus on action-oriented coping. These selections introduce skills that help you to
manage your job actively, work well with your boss and co-workers, and change your
surroundings to eliminate environmental stress.

Emotionally-oriented approaches-subtle but effective

If you do not have the power o change a situation, then you may be able to improve
things by changing the way you look at it, and feel about it, by using an emotionally oriented
approach. These are often less attractive than action-oriented approaches in that the stresses can
recur time and again; however, they are useful and effective in their place. The section on
Reducing Stress with Rational Thinking explains powerful techniques for getting another
perspective on difficult situations.

Acceptance-oriented approaches-when there’s no valid alternative…

 Sometimes, we have so little power in a situation that it is all
we can do to survive it. This is the case, for example, when loved-ones die. In these situations,
often the first stage of coping with the stress is to accept one’s lack of power. The section on
Building Defenses against Stress looks at building the buffers against stress that helps you
through these difficult periods. Arguably, the section on Useful Relaxation techniques also fails
in to this category.
These different approaches to stress management address our definition of stress
indifferent ways: the action-oriented techniques help us to manage the demands upon us and
increase the resources we can mobilize; the emotionally oriented techniques help us to adjustor
perceptions of the situation; and the acceptance-oriented techniques help us survive the situations
that we genuinely cannot change took the relationship between stress and industry very seriously.

Stress: What it is not

❖ Stress is not simply anxiety or nervous tension
❖ Stress need not necessarily be damaging
❖ Stress is not always due to over stimulation
❖ Stress cannot be avoided

Levels of Stress
Eustress: Eustress denotes the presence of optimum level of stress in an individual, which
contributes positively to his performance. This may lead employees to new and better ways of
doing their jobs. In certain jobs such as sales, creativity a mild level of stress contributes
positively to productivity.
Distress: Distress denotes the presence of high level of stress in an individual, which affects job
performance adversely and creates many types of physical, psychological and behavioral
problems.
Symptoms of Stress
As stated earlier Stress is caused by or reaction to the external events and bring about
changes in our response and our general behavior. The presence of Stress can be estimated by the
analysis of certain symptoms an individual shows. These
symptoms can be divided into three different categories.
They are Feelings, Behavior and Physiology. When the individual experience Stress, one or more
of the following symptoms can be exhibited

Feelings
● The individual becomes anxious become anxious about the outcomes and is scared. The
person feels that he has got something to loose or something wrong will take place.
● In an anxious state the person does not want to be corrected or interrupted. He looks out
for other areas where he can forget about the stress-causing event for a while. The person
becomes irritable and moody.
● During high level of Stress the individual develops a negative frame of mind and suffers
from low self-esteem. The person loses faith in his capabilities and is afraid of the
failures. The individual does not have a focused approach and is not able to concentrate
and is involved in his own plans and thoughts.
● Physiological and Behavioral Changes
● Speech problems
● Impulsive Behavior
● Crying for no apparent reason
● Laughing in a high pitch and nervous tone of voice.
● Grinding of teeth
● Increasing smoking and use of drugs and alcohol.
● Being accident-prone
● Perspiration/ sweaty hands
● Increased hear beat
● Trembling
● Nervous ticks
● Tiring easily
● Urinating frequently
● Sleeping problems
● Diarrhea / indigestion /vomiting /nausea
 ● Butterflies in stomach
● Headaches
● Premenstrual tension
● Pain in the neck and or lower back

Causes of Stress
Both positive and negative events in one’s life can be stressful. However major life changes are
the greatest contributors of stress for most people.
1. If people have to travel a lot and have to move from place to place, it can cause stress.
2. Individual can also be under stress if they are about to enter some new environment. They
may be going to new colony. To a new college or they may be joining a new
organization.
3. Some events, which are generally once I a lifetime can also cause stress. The social
institutions of marriage or divorcé can cause stress. Pregnancy can also generate Stress.

They are:
← Time pressure
← Competition
← Financial problems
← Noise
← Disappointments

UNDERSTADING STRESS
Three potential sources of stress:
← Environmental Factors
← Organizational Factors
← Individual Factors
Environmental Factors:
Economic uncertainty is created when there is a change in the business cycle. That is
when people become anxious about their security. This uncertainty not only affects the stress
level of the organization but also to design of the organization. By
the coming up to the new innovations in the field of technology
like computers, robotics, automation etc. It has become a threat to many people, which causes
stress. This type of uncertainty is called Technology Uncertainty.
Organizational Factors:
There is no storage of factors within the organization that can cause stress.
These are categorized into:
❖ Task Demands
❖ Role Demands
❖ Interpersonal demands
❖ Organizational Demands
❖ Organizational Leadership
❖ Organization’s Life Stage

Task Demands: Task demands are factors related to a person’s job. They include the design of
the individual’s job (autonomy, task variety, degree of automation). Working conditions, and the
physical work layout. Working in an overcrowded room or in a visible location where
interruptions are constant can increase anxiety and stress
Interpersonal Demands: Interpersonal demands are pressures created by other employees. Lack
of social support from colleagues and poor interpersonal relationships can cause considerable
stress, especially among employees with a high social need.
Organizational Structure: Organizational Structure defines the level of differentiation in the
organization, the degree of rules and regulations, and where decisions are made.
CHAPTER-4

Review
Of
Literature
 REVIEW OF LTERATURE

A review on the previous studies on stress among the employees is necessary to know the areas
already covered. This will help to find our new areas uncovered and to study them in dept. The
earlier studies made on stress among the employees are briefly reviewed here.
The research study Jamal.M finds that job stressors were significantly related to employees’
psychosomatic problems, job satisfaction, unproductive time at the job, and absenteeism. Type A
behavior was found to be an important moderator of the stress outcome relationship.
Breif A.P. and J.M. Atieh*, argues that it is not safe to assume that job conditions that have an
adverse impact on affective reactions to job will also have a negative impact on overall
subjective well being.
Fienmann views stress as a psychological response state of negative effects characterized by a
persistent and a high level of experienced anxiety or tension.
Recent research into the interaction between the mind body show that we may place our body on
stress ‘ alert’ quite unconsciously, because of our psychological and emotional attitudes to stress.
Anticipatory emotions like Impatience, Anxiety and anger can produce the same nerve impulses
and chemical reactions as being faced with a concrete challenge. So when faced with a stressful
situation, we must either use up the energy created by the to challenge or learn how to “Turn-
off”, the response using a conscious relaxation techniques.
Hans Seyle, the endocrinologist, whose research on General Adaptation Syndrome (GAS), for
the first time revealed how human beings adapt themselves to emotional strives and strains in
their lives. According to him emotional stress occurs in three important stages 1) Alarm reaction
stage 2) Resistance Stage 3) Exhaustion Stage.
Alarm Reaction is caused physical or psychological stressor. Resistances are brought about by
ACTH hormone of the body. Exhaustion follows when ATCH dwindles as a result of continual
stress. (ACTH-Aprirnocorticotropic).
According to Stephen, P.Robbins, Stress related to headaches is the leadings cause of loss of
work time in US industry.
Cooper and Marshal visualized stress as characteristics of both the focal individual and his
environment. They designate the internal and external consultive forces as ‘pressure or Stressor’
and the resulting stalk of the organism on stress.
Despite the adoption of the Gramm-Leach-Bliley Act (also
called Financial Services Modernization Act) in November 1999, there have been few strategic
attempts in consolidating financial and insurance businesses and some of them (i.e. the Citigroup
/ Travelers or the General Electric / Employers Re. mergers) have failed. This, despite the fact
that some of the research papers cited in the attached literature review do identify diversifications
gains from potential consolidation of banking and insurance firms.

However, the inability of banks and insurance companies to merge effectively has not stopped
the convergence process from a product offering standpoint. The Insurance Information Institute
routinely publishes a chart of financial and insurance products available through major financial
services companies from all sectors (financials, securities, P/C insurance, and life insurance).
CHAPTER-5

Research
Methodology
 RESEARCH METHODOLGY

Research word means to “search again” which can be called as a tool in research methodology
which helps in reduction of uncertainty.
The methodology controls the study, dictates the acquisition of the data, and arranges them in
logical relationships, sets up a means of refining the raw data, contrives an approach so that the
meanings that lie below the surface of those data become manifest, and finally issue a conclusion
or series of conclusions that lead to an expansion of knowledge. The entire process is a unified
effort as well as an appreciation of its component parts.
According to J.W.B. est, “Research is considered to be formal, systematic, intensive process of
carrying on the scientific method of analysis. It involves a more systematic structure of
investigation usually resulting in some sort of formal record of procedures and report of result or
conclusions.”
According to Clifford Woody, Research Methodology comprises of defining &
redefining problems, collecting, organizing &evaluating data, making deductions &researching
to conclusions.”
Accordingly, the methodology used in the project is as follows: -
● Defining the objectives of the study
● Framing of questionnaire keeping objectives in mind (considering the objectives)
● Feedback from the employees
● Analysis of feedback
● Conclusion, findings and suggestions.

OBJECTIVES OF THE STUDY

✓ The objective of the study is to identify the existence of work stress in the organization.
✓ The factors causing stress among the employees.
✓ To study the impact and usefulness of work stress management and also to suggest
measures for coping with stress.
SCOPE OF THE STUDY

This particular study about Work Stress Management is restricted within the organization. The

study is conducted on the employees of the organization. This is not because of non-availability

of resources but the nature of the study itself restricts it. It studies the existence or non –

existence of stress among the employees in the organization and identifies the factors which are

contributing for stress (If any). It also provides the various steps adopted by the organization for

managing the work stress of the employees, which can be used as future reference for decision-

making and policy making with regard to the employees. This study reveals the morale of the

employees.

SELECTION OF SAMPLE SIZE

In order to take a reasonable sample size and not to disturb the functioning of the organization, a
sample size of reasonable strength of the Company has been taken in order to arrive at
the present practices of training in the Company.
Accordingly, 50 employees have been selected at random from all the departments of the
organization and feedback forms (questionnaire) have been obtained. The data has been analyzed
in order to arrive at present training practices in the organization.

SAMPLING TECHNIQUE USED

The technique of Random Sampling has been used in the analysis of the data/Random sampling
from a finite population refers to that method of sample selection, which gives each possible
sample combination an equal probability of being picked up and each item in the
entire population to have an equal chance of being included in the sample. This sampling is
without replacement, i.e. once an item is selected for the sample, it cannot appear in the sample
again.
DATA COLLECTION

To determine the appropriate data for research mainly two kinds of data was collected
namely primary & secondary data as explained below:

PRIMARY DATA

Primary data are those, which were collected afresh & for the first time and thus happen to be
original in character. However, there are many methods of collecting the primary data; all have
not been used for the purpose of this project.
The ones that have been used are:
➢ Questionnaire

SECONDARY DATA

Secondary data is collected from previous researches and literature to fill in the
respective project. The secondary data was collected through Text Books and websites.

STATISTICAL TOOLS USED

The main statistical tools used for the collection and analyses of data in this project are:
➢ Graphs
➢ Tables
LIMITATIONS OF THE STUDY

➢ The opinions, behavior and attitudes of the respondents reflected in this study are
restricted to the duration of the research and are subject to change with the passage of
time.
➢ The sample size was small and hence the results can have a degree of variation.
➢ The response of the employees in giving information was lukewarm.
CHAPTER-6

Data Analysis
And
Interpretation

Table6.1. Any stress undergoing in the job.

 Particular Percentage
Yes 100%
No 0%

Fig6.1. Any stress undergoing in the job.

100

80

60

40

20

0
Yes No

Interpretation: The Employees were asked about any stress undergoing in the job. This Chart
reveals that Every person is having stress during their job time.
 Table6. 2. Causes of Stress.

Particulars Percentage
Workload 33
Work Timings 19
Meeting Targets 11
Interpersonal Relationship 23
performance anxiety 14

Fig6.2. Causes of Stress.

35

30

25

20

15

10

0
Workload Work Meeting Interpersonl performance
Timings Targets Relationship anxiety

Interpretation: The chart show that 33% employees feels that the stress is caused due to
Workload; 23% due to interpersonal relationship; 19% due to work timing; 14% Performance
Anxiety and 11% meetings Targets. Hence the maximum stress is caused on Employees due to
Workload.
Table6.3. Facing problems due to Stress during the job.

Particulars Percentage
Health 15
Psychological 29
Meeting targets 14
Work itself 26
Others 16

Fig.6.3. Facing problems due to stress during the job.

35
30
25
20
15
10
5
0
Health Psychological Meeting Work itself Others
targets

Interpretation: The Employees were asked facing problem due to stress during the job. The
chart show that 29% employees faced psychological problems; 26% Work itself; 15% Health;
14% Meeting Targets and 16% others. Hence the maximum facing problems due to stress is
Psychological and Work itself.
 Table6.4. Stress can be reduced by:

Particular Percentage
Flexible work hours 11
Distributed work load 19
Timely targets 29
Periodic Relaxation 31
Others 10

Fig6.4.Stress can be reduced by:

35

30

25

20

15

10

0
Flexible work Distributed Timely targets Periodic Others
hours work load Relaxation

Interpretation: The chart reveals that the 31% Employees respond that Stress can be reduced by
Periodic relaxation; 29% by Timely Targets; 19% by Distributed work load; 11% by flexible
work hour and 10% by others. The maximum stress can be
reduced by Periodic relaxation and Timely Targets.

Table6.5. Measures in controlling the Stress causing factors.

Particulars Percentage
Counseling 34
Job Rotation 25
Informal Relationship 17
Sports Activities 14
Other 7

Fig6.5: Measures in controlling the stress causing factors.

35

30

25

20

15

10

0
Counselling Job Rotation Informal Sports Other
Relationship Activities
Interpretation:- The chart shows that the controlling stress causing factors can be measured by
34% Counselling,25% Job Rotation,17% Informal Relationship,14% Sports Activities and 7%
Others. So the Counseling is the maximum controlling stress causing factor.

Table6.6. Work Stress Management techniques boost up confidence of the employees.

Particulars Percentage
Strongly Agree 34
Agree 23
Neutral 14
Disagree 16
Strongly Disagree 13

Fig.6.6. Work Stress Management techniques boost up confidence of employees.

 35

30

25

20

15

10

0
Strongly Agree Neutral Disagree Strongly
Agree Disagree

Interpretation:- This chart shows that 57% Employees( 34% strongly agree and 23% agree )
and 29% Disagree with the statement that Work stress Management techniques boost up the
confidence of Employees. The more employees are satisfied with the work stress management
techniques boost up the confidence of employees.

Table6.7. Work Stress Management techniques will improve the working environment.
Particulars Percentage
Strongly Agree 36
Agree 25
Neutral 11
Disagree 16
Strongly Disagree 12
Fig6.7. Work stress management techniques will improve the working environment.
 40
35 Interpretatio
30
n:- This chart
25
20 shows that
15 61%
10
Employees(
5
0 36% strongly
Strongly Agree Neutral Disagree Strongly agree and 25%
Agree Disagree
agree ) and
28% Disagree with the statement that Work stress Management techniques will improve the
working environment of Employees.

Table6.8. The Recreational Activities adopted by the company to reduce the work stress of
the employees.

Particulars Percentage
Recreation Tours 26
Sports Activities 14
Family Tours 19
Honor to the Hard working people 27
Others 14
Fig6.8. The Recreational activities adopted by the company to
reduce the work stress of the employees.

30

25

20

15

10

0
Recreation Sports Family Tours Honor to the Others
Tours Activities Hard working
people

Interpretation:- The chart shows that 26% employees respond that the company provide
recreational tour,27% Honor to the hard working people,19% family tours,14% sports activities
and 14% others for reducing work stress of the employees. The Recreational tour and Honor to
hard working people is the most recreational activities adopted by the company to reduce the
stress of the employees.

Table6.9. The performance of the employees have enhanced due to various techniques
adopted by the management.

Particulars Percentage
Strongly Agree 26
Agree 36
Neutral 12
Disagree 14
 Strongly Disagree 12

Fig6.9. The performance of the employees have enhanced due to various techniques adopted by
the management.

40
35
30
25
20
15
10
5
0
Strongly Agree Agree Neutral Disagree Strongly
Disagree

Interpretation:- The chart shows that 62% of the employees are satisfied with the techniques
adopted by the management enhance the performance of employees and 26% are not satisfied
with the statement.Most of the employees are satisfied with the techniques adopted by
management which enhances the performance of employees.
 Table6.10 Excessive stress leads to Frustration.

Particulars Percentage

Agree 83

Partially Agree 14

Disagree 3

Fig6.10. Excessive stress leads to Frustration.

90

80

70

60

50

40

30

20

10

0
Agree Partially Agree Disagree

Interpretation:- The chart shows that 83% employees feels that the excessive stress leads to
frustration, 14% employees are partially agree and 3% are disagree with the statement.
So, most of the employees responded that the excessive stress leads to frustration
CHAPTER-7

Findings
 FINDINGS

➢ The Study reveals that most of the employees having stress during their job time.

➢ The Psychological and Work itself are the maximum facing problems due to the stress.

➢ The employees are satisfied with the work stress management techniques boost up the
confidence of the employees.

➢ The Recreational tour and Honor to hard working people is the most recreational
activities adopted by the company to reduce the stress of the employees.

➢ The maximum stress is caused on Employees due to Workload and Interpersonal

Relationship.

➢ The maximum stress can be reduced by Periodic relaxation and Timely Targets.
 CHAPTER-8
Conclusion
And
Recommendations
 CONCLUSION

Stress could be defined as unpleasant state of Emotional and Physiological arousal that people
experience in situation that they perceive as dangerous or threatening to their well being. The
word stress means different thing to different people. Some people defined stress as events or
situations that cause them to feel tension, pressure or negative emotions such as anxiety and
anger. Other views stress as the response to these situations. This response includes
physiological changes- Such as increased heart rate and muscle tension as well as emotional and
behavioral changes. However most psychologists regard stress as a process involving a person’s
interpretation and response to a threatening events.
Stress can have both positive and negative effects. Stress is a normal, Adaptive reaction to threat.
It signal danger and prepares us to take defensive actions. Fear of things that pose realistic
threats motivates us to deal with them or avoid them. Stress also motivates us to achieve and
fuels creativity. Although stress may hinder performance on difficult tasks, moderate stress
seems to improve motivations and performance on less complex tasks. In personal relationship,
stress often leads to less cooperation and aggression.
The work stress management is being implemented from the past 3-4 yrs and is successful in
enhancing the employee morale. This can be seen in the employee performance; the employee
avoids absenteeism and is satisfied with his job. The techniques so implemented have proved to
be positive in nature. The employees are surely benefited from work stress management.
 SUGGESTIONS

❖ It has recommended to the company that if stress management techniques are initiative then
the average health of the employees will be better and he will be able to better cope with
stress, then by the level and degree of performance of the employee will improve.
❖ It is recommended that the company should give one task at a time and give sufficient time in
meeting the targets so that the employee performs his best without any stress.

❖ It is recommended to the company to take appropriate measures in identifying and arresting

the psychological problems, then the health related problems would also come down. As
psychological has a direct impact on health, the performance of employee will improve.

❖ It is recommended to the company to conduct frequent recreational programs like get

together in departments concerned, parties on occasions like the birthdays of the employees,
on the achievements of any particular department, cultural activities, sports pleasure trips etc.
❖ It is recommended to the company that bit should improve interpersonal relationships among
the employees of different departments by bridging the gap between superiors and
subordinates. These can a long way in reducing the degree stress to some extent.
❖ It is recommended to the company to provide frequent counseling to the employees
❖ It is recommended that the more experienced employee should be given more work load than
the in experienced employee shouldn’t be burdened with workload but initially they should
be given distributed work and gradually the amount of workload can be increased with the
passage of time as they gain more experience.
It is recommended to the company to arrange for a special and separate room from noise and
disturbance and which is quiet and peaceful for meditation purposes.
Bibliography
 BIBLIOGRAPHY

BOOKS REFFERED:-

✓ Gupta C.B. : Human Resource Management

✓ Chabra T.N. : Human Resource Managenent
✓ Human Capital Journal
✓ Mathis, R.L. and J.H. Jackson: Personnel Human Resource Management.

WEBSITES:-
✓ www.google.com
✓ www.wiki.com
✓ www.scriobd.com
✓ www.dostoc.com
✓ www.max life insurance.com
Appendix
 QUESTIONNAIRE
Dear Respondent,

The objective of this study is to identify the existence of “WORK

STRESS” in our Organization. Hence, I kindly request you to spend a little time in helping me
know your views.

Name : Age :

Designation : Education :

1. Do you think that you are undergoing any stress in your job?
a) Yes b) No

2. Which of the following do you think cause stress?

a) Work load b) Work timings
c) Meeting targets d) Interpersonal relationship
e) Performance anxiety

3. In which of the following areas do you face a problem due to stress in your job?
a) Health b) Psychological
c) Meeting targets d) Work itself
e) Others

4. How do you think stress in the work place, can be reduced?

a) Flexible work hours b) Distributed work load
c) Timely targets d) Periodic relaxation
e) Other
5. What measures do you suggest in controlling the
Stress causing factors?
a) Counseling b)Job rotation
c) Informal relationship d) Sports activities
e) Others.

6. If usage of work Stress Management techniques boost up confidence of the

employees?
a) Strongly Agree b) Agree
c) Neutral d) Disagree
e) Strongly Disagree.

7. Do you feel using work Stress Management techniques will improve the working
environment?
a) Strongly Agree b) Agree
c) Neutral d) Disagree
e) Strongly Disagree

8. What are the Recreational Activities does your company provide to the employees to
reduce the work stress?
a) Recreational Tours b) Sports Activities
c) Family Tours d) Honor to the hard working people
e) Others

9. Do you think the performance of the employees have enhanced due to various
techniques adopted by the management?
a) Strongly Agree b) Agree
c) Neutral d) Disagree
e) Strongly Disagree.
10. Do you feel Excessive stress leads to Frustration?
a) Agree b) Partially Agree
c) Disagree.

THANK YOU