ABISHEK RAVINDRA

Phone: +91-9590906072
Email: abishekravindra87@gmail.com

Synopsis:
 9+ years of overall IT experience in OpenStack, Operations Support
and Linux Administration.
 Currently having 2.2 years of experience in Red Hat OpenStack
Deployment and Administration.
 Experience on SRIOV and OVS DPDK implementation on a
Production-grade RHOSP 10.
 Knowledge on CPU Pinning and Huge Pages implementation on a
Production-grade RHOSP 10.
 Good Knowledge on OpenStack services keystone, Glance, Nova,
Neutron, Swift, Cinder, Heat, Ceilometer and Horizon.
 Experience on Red Hat Linux7, Centos and Fedora.
 Knowledge on networking concepts like TCP/IP, DHCP, DNS,
SWITCHING,ROUTING, OpenVswitch, Network Namespaces and
VLAN.
 Knowledge of AWS.
 Knowledge of Ansible.
 Excellent Interpersonal skills, effective troubleshooting, and
customer handling skills.

Professional Experience:
 Working as a Senior System Engineer II in Syniverse Technologies
from Aug 2016 to present.
 Worked as a System Engineer I in Syniverse Technologies from Jun
2012 to May 2016.
 Worked as a NOC Engineer in Techpool Technologies from Jan 2011 to
May 2012.
 Worked as a Linux System Administrator in Indian Institute of
Science from Jun 2009 to Dec 2010.

Educational Qualification:
 Bachelor of Technology (B.Tech) in Electronics & Communication
Engineering from JNTU University in 2008.
 Intermediate from Board of Intermediate Education in 2004.
 SSLC from Board of Secondary Education in 2002.

Technical Skills:
Operating Systems : Red Hat Enterprise Linux 7, Fedora,
Windows 7/XP
Cloud : Red Hat OpenStack, AWS
Virtualization : KVM
Configuration Management : Ansible
Server Management : HP ILO, DELL iDRAC
Webserver : Apache
Scripting : Shell (bash)
Ticketing System : Remedy, Swift

Experience Summary:
Organisation : Syniverse Technologies, Bangalore
Project : Inter Carrier Messaging Platform
Désignation : Senior System Engineer II – OpenStack Deployment
& Administration
Project Period : From Aug 2016 to Till Date

Roles & Responsibilities:

 Responsible for Implementing and Supporting enterprise level Private
Cloud Platform Red Hat OpenStack.
 Deployed Red Hat OpenStack10 in single node using PackStack
installation for POC.
 Deployed OpenStack on Multi-Node BareMetal servers using TripleO
Enterprise Red Hat OpenStack 11.
 Implemented SR-IOV and OVS-DPDK on RedHat Openstack10 Platform.
 Worked on Registering System with Redhat CDN.
 Worked on installing Director packages and configuring Director.
 Worked on installing packages and obtaining Images for Overcloud
Nodes.
 Worked on Registering and running Introspection on Overcloud Nodes
and Tagging Nodes into Profiles.
 Involved in creating customized templates and environmental files for
overcloud deployment.
 Administration on OpenStack services Neutron, Nova, Horizon, Cinder,
Swift, Glance, Heat and Ceilometer.
 Worked on launching the instances using Horizon dashboard as well as
CLI.
 Experience in creating the Overcloud Tenant, External, Floating IP and
Provider Networks.
 Experience in Managing users and services with the Keystone Identity
service.
 Implementing and Managing Network Interfaces, Virtual bridges and
Network Namespaces on OpenStack.
 Experience in Scaling Compute Nodes by adding and removing.
 Worked on Migrating VM’s between Overcloud Compute nodes.
 Worked on adding the storage to instances using storage services like
Swift (Object storage) &Cinder (Block storage).
 Configured and Managed Ceph as a Back End for Cinder.
 Troubleshooting the OpenStack deployment and production issues.
 Created runbook documentation for each deployment highlighting all
custom configuration parameters to assist OpenStack Support
Engineers in administering private cloud environment.

Organisation : Syniverse Technologies, Bangalore

Désignation : System Engineer I – Operation Support
Project Period : From Jun 2012 to Jul 2016

Roles & Responsibilities:(lets see)

 Operation support for messaging solutions like ACCWEB, ICMMS,
ICSMS, OCSMS, VMH and PICTURE MAIL.
 Manage and resolve problems assigned by support/monitoring team.
 Taking individual responsibility for resolving issues reported from
multiple sources including trouble tickets, phone calls and automated
alerts from monitoring tools.
 Handling the productions issues and escalating them as per the
Matrix defined.
 Tracking the Issues on Ticketing Systems such as Swift and BMC
Remedy.
 Carrying out regular monthly scheduled maintenance releases in
stage and production environments.
 Troubleshooting the Issues reported by customers.
 Working with QE and Developers team to update the documentation
and thereby improving the process.
 Creation and regular update of knowledge base.
 Generating Weekly reports on Production Servers and Plan up the
Prevention tasks on CRITICAL alerts by discussing with Senior
Technical Team.
 Ensuring earlier resolution to the issues to meet SLA.
 Ensuring that the tickets raised per shift are resolved/closed as per
SLA defined with resolution information.
 Providing 24/7 availability for production support.

Organisation : Techpool Technologies, Bangalore

Client : Syniverse Technologies, Bangalore
Désignation : Network Operation Engineer
Project Period : From Jan 2011 to May 2012

Roles & Responsibilities:

 Providing Level I&II NOC support for Intercarrier Messaging Platform.
 Responsible for providing support during maintenance,
implementation or upgradation.
 Monitoring health and status of production servers and associated
network equipment to proactively identify service impacting events
relating to IT, Network, and recording the Alerts.
  Proactively monitoring the production environment using monitoring
tools such as the Nagios, Big Brother, light NMS, Metcalf, Open Mind
and Netcool.
 Experience on File system and Disk management.
 Observing the disk usages and Log file consumptions in Servers.
 Creating yum repositories and install packages through yum.
 Installation of packages through RPM.
 Maintaining documentation of Network Operation.
 Providing 24/7 availability for production support.

Organization : Indian Institute of Science, Bangalore

Designation : Linux System Administrator
Duration : From June 2009 to Dec 2010

Roles & Responsibilities:

 Installation of Operating Systems Redhat Linux (All Distributions) and
Windows server 2003.
 Installation packages on the Linux Servers.
 Managing groups and user accounts assigned permissions to users.
 Continuous monitoring the server for CPU usage, disk space and
memory usage.
 Install dual boot operating systems.
 Administration through SSH.
 Backing up the data on daily basis and as per the schedule.
 Printer configuration and troubleshooting issues.
 Troubleshooting connectivity problems with end user systems.
 Coordinating with vendors to buy new hardware’s products and
software’s.
 Installing antivirus software and updates.
 Knowledge on System hardware.

Personal Details:
 Full Name : Abishek Ravindra
 Date of Birth : April 14, 1987
 Sex : Male
 Passport : H3899226
 PAN : ANKPA0755B
 Nationality : Indian
 Marital Status : Married

DECLARATION:
I hereby declare that the details furnished above are true to the best of my knowledge.

(Abishek Ravindra)