LONDON CHURCHILL COLLEGE

HND BTEC Level-4/5 ASSESSMENT BRIEF

Programme: HND BTEC

Unit Number and Title: Unit 1: Communicating in Health and Social Care Organisations
Unit code: T/601/1560
Unit Level: QCF Level 4/5
Module Tutor: Dr Shukti Biswas, Jude Uchenna Umezurike
Module Tutors Email: s.biswas@londonchurchillcollege.ac.uk
j.umezurike@londonchurchillcollege.ac.uk
Personal Tutor: Mostafa Khan, Aisha Ali
Personal tutor Email: m.khan@londonchurchillcollege.ac.uk
aisha@londonchurchillcollege.ac.uk

Learner’s name and statement of authenticity

Learner’s Name: …………….. Learner’s ID: Date handed-in:

I certify that the work submitted for this assignment is my own. Where the work of others
has been used to support my work then credit has been acknowledged.

Signature: ……………………. Date: ……………

Key dates

Distribution date: 24thApril 2017

Submission date: 27th June 2017
Results: 4 weeks after submission

Aim & introduction

The aim of this unit is to develop learners’ awareness of different forms of communication used in health
and social care settings and its importance for effective service delivery.
This unit will develop learners’ will investigate the communication processes in health and social care
settings considering the barriers to communication and ways to overcome these barriers.Learners will
explore the process of communication and how effective communication can affect how individuals feel
about themselves. Learners have to critically examine the communication system within organisations
and will gain an understanding of the legal frameworks surrounding the recording of information about

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people. Learners will gain an understanding of the use of information and communication technology as a
tool in health and social care settings. Learners should note that any direct investigation of
communication in health and social care placements or employment should be within the context of a job
role. Due regard should be given to the confidentiality of information if used to support assessment
evidence for this unit.

Unit Content
1 Be able to explore how communication skills are used in health and social care
Relevant theories: humanistic, behaviourists, cognitive, psychoanalytical
Techniques and purposes: techniques are e.g. written, listening, verbal, non-verbal; purposes e.g.record
keeping, giving information, challenging poor practice, educating, decision making, negotiating, advocacy,
counselling, mentoring
Inappropriate interpersonal communication: barriers to communication e.g. inappropriate language,
incongruent messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy,
power, threat, abuse; influences on individuals e.g. self-concept, self-esteem, self-image, ideal self,
prejudice, stereotyping, values and beliefs, stress
Supporting specific communication needs: alternative language; language aids e.g. Braille, signing,
Makaton; advocacy, interpretation, translation; environmental conditions, technological aids; processes
for accessing additional support
Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and
responsibilities
2 Understand how various factors influence the communication process in health and social
care
Values and culture: factors e.g. beliefs, age, sex, sexuality, ethnicity, gender, education, social class
Legislation, charters and codes of practice: national, European, United Nations (UN) as appropriate eg
equality, diversity, discrimination, confidentiality and sharing information
Organisational systems and policies: information, documents, systems, structures, procedures, practices
Good practice: in accordance with practice and service standards, challenging discrimination, ethics,
values, ensuring dignity and rights; data protection (recording, reporting, storage, security and sharing of
information)

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3 Be able to explore the use of information and communication technology (ICT) in health and
social care
Standard ICT software: word-processing, spreadsheets, database, information retrieval, the internet,
intranet (if available), email, image software
Benefits to users: meeting individual needs, administration of treatments, efficiency of administrative
processes, accuracy of records, communication, maintaining independence
Benefits to care workers and organisations: meeting needs of staff, business administration, efficiency,
quality of service, meeting requirement of other agencies, accountability, and audit
Legal considerations: health and safety e.g. postural, visual, stress; data protection e.g.accuracy, security,
relevance, up to date, confidentiality, consequences of breaking data protection legislation; access to
records.

Learning outcomes & assessment criteria

Learning outcomes Assessment criteria for pass
On successful completion of this
unit a learner will: The learner can:

1.1 Apply relevant theories of communication to health and

LO1 Be able to explore how communication
social care contexts.
skills are used in health and social care
1.2 Use communication skills in a health and social care
context.

1.3 Review methods of dealing with inappropriate

interpersonal communication between individuals in
health and social care settings.

1.4 Analyse the use of strategies to support users of health

and social care services with specific communication
needs.
2.1 Explain how the communication process is influenced by
LO2Understand how various factors values and cultural factors
influence the communication process in 2.2 Explain how legislation, charters and codes of practice
health and social care. impact on the communication process in health and social
care.

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2.3 Analyse the effectiveness of organisational systems and

policies in promoting good practice in communication.
2.4 Suggest ways of improving the communication process in a
health and social care setting.
3.1 Access and use standard ICT software packages to support
LO3Be able to explore the use of work in health and social care.
information and communication technology 3.2 Analyse the benefits of using ICT in health and social care
(ICT) in health and social care. for users of services, care workers and care organisations
3.3 Analyse how legal considerations in the use of ICT impact
on health and social care.

Assessment schedule
Assignment title Assessment Criteria Final submission
method covered (see dates
table above)
th
Task1:Be able to explore how Information Pack 1.1, 1.2, 1.3 27 June 2017
communication skills are and 1.4
used in health and social
care
th
Task 2:Understand how various Reflective Account 2.1, 2.2, 2.3 27 June 2017
factors influence the (incident from and 2.4
communication process in work place)
health and social care
th
Task 3:Be able to explore the use of Report Writing 3.1, 3.2, and 27 June 2017
information and 3.3
communication technology
(ICT) in health and social care.

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Specification of Assessment
Case Study of Mrs D who is 83 years old:

Mrs D was becoming increasingly withdrawn and depressed and no longer wanted to attend her
Day Centre, which she had previously enjoyed. Communication was becoming difficult and Mrs D
was getting very frustrated and upset. She lives alone in a two-bed room house with a large
garden and has one distant family member living in the next town. Previously she had been a very
active member of her community.
Mrs D is 83 has been profoundly deaf having no sight in her left eye and her sight in her right eye
as sometimes being very blurred and misty and has entirely relied on receiving communication
through visual clues, including lip reading, facial expressions, gestures and written word. Mrs D
expressive speech is often difficult to understand.
Having recently been diagnosed with a medical condition, she requires a number of hospital
appointments and clinic visits for treatments. She is no longer able to use the Minicom service
and relies on another younger neighbour to make telephone calls. This neighbour also delivers
food and writes cheques for her household bills and occasionally takes her to the hospital visits.
Her mobility had deteriorated since a fall in her garden, along with her confidence to go out
alone. She has carer support for personal care 3 times a week.
She had difficulty in completing a medical form. A nurse stood by nearby waiting for the form to
be completed. She simply did not understand what the nurse was trying to indicate and she
certainly did not like the nurse starring directly in the eye. The receptionist informed interpreter
but he was late.
However, after waiting for two hours doctor arrived and was busy with his phone and he
overlooksher and went straightway to his room. Losing all hope she shouted for help and fell
down, fortunately, there was no injury. Then a senior consultant came forward and looked at
herand tried to cope up with her attitude, finally with good communication skills they managed
to calm down Mrs D.

Linked to the above case study you should:

Task 1: 1.1, 1.2, 1.3 and 1.4 (Information Pack)

1.1 Apply relevant theories of communication to health and social care contexts.

1.2 Use communication skills in a health and social care context.

1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in
health and social care settings.

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1.4 Analyse the use of strategies to support users of health and social care services with specific
communication needs.

Task 2: 2.1, 2.2, 2.3 and 2.4 (Reflective Account):

You have to use practical experience from your workplace.

E.g.: Anna is one of the nurseswho is young, just completed her course, who did notice that Mrs
D(83 yrs old) was having adual sensory loss and need good communication skills. Anna tried to
intervene but as she was newly recruited and has no induction training so not aware of the
professional values. Ultimately Mrs D got frustrated and became hyper anxious and end up with
a syncopal fall. This incident could have prevented if theorganisation would have followed strictly
policies in promoting good practice.

You should:

2.1 Explain how the communication process is influenced by values and cultural factors

2.2 Explain how legislation, charters and codes of practice impact on the communication process in
health and social care.

2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in
communication.

2.4 Suggest ways of improving the communication process in a health and social care setting.

Task 3: 3.1, 3.2, and 3.3 (Report Writing)

NOTE: In order to address assessment requirement 3.1 it is imperative that you

personallyexperience accessing (provide evidence) and using a health and social care software
package and that you report your findings (e.g. state how you have accessed and used it in your
work environment).

3.1 Access and use standard ICT software packages to support work in health and social care.
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and
care organisations.
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.

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Assignment submission instructions

1. Go to the following website: http://www.turnitinuk.com/
2. Click on “Create Account”
3. At the bottom of the page, you will find a list: Students, Instructor, Teaching assistant.
Click on “Student”
4. On the new page you will have to provide this information:
• Class ID
• Class enrolment password
• Your first name
• Your last name
• Email address
• Your password (it must be 6-12 characters long and contain at least one letter and
one number)
• Select a secret question and write down your answer

5. Click on “I agree –Create Profile”

6. Done.
a. You are now registered and can enrol into other classes. In order to do that, click
on “Enrol in a class”. Enter Class ID and Enrolment password for that subject.
7. Please make sure you download and attach an assignment cover page from E-learning.
The cover page can be found in the “Instructions” section of the student area.

If you still have any questions or need any help, please visit our Academic office.

Achievement of a pass grade

A pass grade is achieved by meeting all the requirements defined in the assessment criteria for
each individual unit.
Achievement of a merit or distinction grade
All the assessment criteria and merit grade descriptors need to be completed within a unit to
achieve a merit grade. All the assessment criteria, merit and distinction grade descriptors must be
completed within a unit to achieve a distinction grade.

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Plagiarismand Collusion
Any act of plagiarism or collusion will be dealt with seriously. The definition and scope of
plagiarism are presented below:

“Using the work of others without acknowledging thesource of information or inspiration. Even if
the words are changed or sentences are put in different order, the result is still plagiarism”
(Cortell 2003).

Collusion is the joint production with another person or persons of an assessment that contributes
to a unit grade where this is not permissible in the assessment task. In cases of collusion, the
work of all students involved will be considered.

Mitigating Circumstances
Mitigating circumstances can be defined as circumstances that are unexpected, significantly
disruptive and beyond the control of the student, which could not be reasonably predicted or
accommodated by the student and which affects student’s ability to meet assessment deadlines
or impairs the performance of the student in assessment.

If you wish to apply for mitigating circumstances, you can obtain the form from E-Learning, your
personal tutor or reception. The completed form must be accompanied by evidence such as a
medical certificate in the event of you being sick.

Please note that the lecturers do not have the authority to extend the coursework deadlines and
therefore do not ask them to award a coursework extension.

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Merit and Distinction descriptors

In order to achieve a merit and Distinction grade students must complete the necessary requirement
Shown below;

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence
in order to achieve the following MERIT and DISTINCTION grades
Grade Descriptor Indicative characteristic/s Contextualization

M1 Complex problems M1 in task 1 and 2:

Identify and apply with more than one M1 Students have Identified and applied strategies to:
strategies to find variable have been Find appropriate solutions along with an effective approach to
appropriate explored study and research has been applied in using the
solutions communication skills in a health and social care settings(1.2).
OR
Students have Identified and applied strategies tothe use of
strategies to support users ( in the case study) of health and
social care services with specific communication needs in health
and social settings (1.4)
OR
Students have Identified and applied strategies in
suggestingways of improving the communication process in a
health and social care settings (2.4).
M2 A range of methods Overall Task 1, 2 and 3:
Select/design and and techniques have M2 A range of sources of information has been used to show an
apply appropriate been applied effective approach to study and research has been applied to
methods/techniques review the article on chosen research topic with proper style.

M3 An appropriate M3 in task 3:
Present and structure and Present and communicate appropriate findings, logical
communicate approach has development of Accessing and using standard ICT software
appropriate findings been used (in the packages to support work in health and social care settings.
presentation and
communication of
your findings)

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Distinction Descriptors:

D1 Conclusions have been D1 in Task-1 and 3:

Use critical arrived at through
To achieve D1 synthesis has been used to generate and
reflection to synthesis of ideas and
justify valid conclusions – in Application of relevant theories
evaluate own work have been justified
of communication to health and social care settings(1.1).
and justify valid
OR
conclusions
The conclusion arrived at through synthesis of ideas &
justified in how legal considerations in the use of ICT impact
on health and social care settings (3.3).

D2 Autonomy/independence D2 in Task 3:
Take responsibility has been demonstrated To achieve D3 you must have taken:
for managing and Responsibility for managing the importance of
organising interdependenceinthe benefits of using ICT in health and
activities social care for users of services, care workers and care
organisations (3.2).

D3 Innovation and creative D3 in Task-2:

Demonstrate thought have been To achieve D3 you must be able to demonstrate
convergent/lateral/ applied convergent/lateral/ creative thinking that is thought have
creative thinking been applied the effectiveness of organisational systems
and policies in promoting good practice in communication in
health and social care settings (2.3).

Assignment Submission Guidelines: Overall Structure:

• Cover
Preferred writing styles Arial, Verdana, and • Title Page
Times New Roman • Contents page.
Line spacing 1.5, Font Size 12 • Acknowledgement (optional)
Consistency in Heading Scheme, bullets and • Main Body (Tasks)
numbering • Conclusion.
Consistency in top, bottom and left, right • References
margins • Bibliography
Alphabetical Harvard referencing and • Appendices
bibliography

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