A Report of Six Weeks Industrial Training (14 PT.) at (Hindustan Copper Limited)

A REPORT OF SIX WEEKS INDUSTRIAL TRAINING (14 PT.
)
At
[HINDUSTAN COPPER LIMITED]
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD
OF THE DEGREE OF
BACHELOR OF TECHNOLOGY
(INFORMATION TECHNOLOGY)
JULY-AUGUST 2018
SUBMITTED BY:
NAME: ABHIJEET KUMAR
ROLL NO: 15030141IT002
Under the Guidance of Dr. Rathnakar Achary

In partial fulfillment of the Course- Industry Internship Programme-IIP
In Semester VII of the Bachelor of Technology
(2015-2019)
ACKNOWLEDGEMENT
The internship opportunity I had with HINDUSTAN COPPER LIMITED was a great chance for
learning and professional development. Therefore, I consider myself as a very lucky individual as
I was provided with an opportunity to be a part of it. I am also grateful for having a chance to
meet so many wonderful people and professionals who led me though this internship period.
Bearing in mind previous I am using this opportunity to express my deepest gratitude and special
thanks to the MD of [HCL] who in spite of being extraordinarily busy with his duties, took time
out to hear, guide and keep me on the correct path and allowing me to carry out my project at
their esteemed organization and extending during the training.
I express my deepest thanks to MR KULDEEP SINGH, Asst. Manager for taking part in useful
decision & giving necessary advices and guidance and arranged all facilities to make life easier. I
choose this moment to acknowledge his/her contribution gratefully.
I perceive as this opportunity as a big milestone in my career development. I will strive to use
gained skills and knowledge in the best possible way, and I will continue to work on their
improvement, in order to attain desired career objectives. Hope to continue cooperation with all of
you in the future,
Sincerely,
ABHIJEET KUMAR
Place:GHATSILA
Date: 28-08-18
CANDIDATE'S DECLARATION
I “ABHIJEET KUMAR” hereby declare that I have undertaken six weeks industrial at
“HINDUSTAN COPPER LIMITED” during a period from 23.07.2018 to 28.08.2018 in partial
fulfillment of requirements for the award of degree of B.Tech (Information technology) at
ALLIANCE COLLEGE OF ENGINEERING AND DESIGN, BANGALORE. The work which is
being presented in the training report submitted to Department of Information and technology at
ALLIANCE COLLEGE OF ENGINEERING, BANGALORE is an authentic record of training
work.
Signature of the Student

Public Grievance System
ABSTRACT
The project primarily focuses on sanitation and development of a municipal corporation. To

create it attainable, the people that belong to the municipal corporation are supplied with chance
of raising grievance relating to any issue that happen in their section. The problems are garbage
management, water supply management and their related issues arise at any instant time,
electricity management, management of transport and sewage management and other sensitive
issues regarding law & order, various social problems like child laboring. This are the various
issues that will be lodge on this system. A simplified answer is intended wherever the various
form of complaints management system is to create complaints easier to coordinate, monitor,
track and resolve, and to supply company with good tool to spot and target drawbacks areas,
monitor complaints handling performance and build business enhancement. On-line grievance
management could be a better management technique for assessing, analyzing and responding to
client complaints. Then the updated status would be shown to the user and they may get known
about the entire system. And this system mainly designed for the public use only.
TABLE OF CONTENT
1. INTRODUCTION 1
2.1 PROJECT PROFILE 3
2.2 SYSTEM ARCHITECTURE 5
2.3 MODULES 9
3.1 COMPANY PROFILE 11
4.1 SYSTEM REQUIREMENTS 14
5.1 SYSTEM DESIGN 15
5.2 OUTPUT DESIGN 16
5.3 FEASIBILITY STUDY 17
5.4 SYSTEM IMPLEMENTATION 18
6.1 SOFTWARE DESCRIPTION 21
6.2 SAMPLE CODING 26
6.3 SCREENSHOTS 47
7.1 TESTING 59
8.1 CONCLUSION 62
9.1 REFRENCE 63
List of Figures
SL NO FIG NO PAGE NO
1 FIGURE-2.1 5
2 FIGURE -2.2 6
3 FIGURE -2.3 7
4 FIGURE -2.4 8
5 FIGURE -6.1 47
6 FIGURE -6.2 48
7 FIGURE -6.3 49
8 FIGURE -6.4 50
9 FIGURE -6.5 51
10 FIGURE -6.6 52
11 FIGURE -6.7 53
12 FIGURE -6.8 54
13 FIGURE -6.9 55
14 FIGURE -6.10 56
15 FIGURE -6.11 57
CHAPTER-1
INTRODUCTION
Grievance Redressal is a management- and governance-related process used commonly in India.

While the term "Grievance Redressal" primarily covers the receipt and processing of complaints
from citizens and consumers, a wider definition includes actions taken on any issue raised by
them to avail services more effectively. The traditional approach to Grievance Redressal, which is
handled through letters and complaint forms, has very little appeal and its usage rarely reflects the
actual state of customer satisfaction or lack thereof. However, new Internet-based approaches
used by the government and more by private organizations, such as Public grievance redressal
(pgportal) – India. Grievance Redressal mechanism is mandated in Government agencies and
departments that are directly involved with serving citizens and organizations. Usually a Public
Relations Officer (PRO) is designated with the role of receiving complaints and initiating
corrective action, but this mechanism often fails on account of lack of authority vested in the PRO
over officers of various capacities. The Government of India has made effort to systematize the
nature of grievance redressal through legislation, being driven by civil society agitations under
leadership of Anna Hazare and Arvind Kejriwal for enactment of the Jan Lokpal Bill into law.
Whenever the public face problems with the government departments and are unable to find
reasonable solution to their predicament, they may complaint into this system and the regarding
officers may take the action to that process what the people .And here the admin where also there
they would maintain the system and they would track the files and whoever come to the system
and what files they upload and full details about the person.
EXISTING SYSTEM
Whenever the public face problems with the government departments and are unable to find
reasonable solution to their predicament, they have to come all the way to the Collectorate to
submit their petitions to the Collector during the weekly grievance day meeting being conducted
every Monday. And the official machinery will take its own time to act on the petitions and give a
reply after a couple of weeks or months. So they have to go the government office and meet the
higher officials and complaint the recording problem what they face daily. So after that they
would take the action. Though the grievance process does provide for a structured and often fair
1
procedure to dealing with conflicts within the workplace, there are also certain disadvantages
present. In some cases, employees and employers alike can see the inclusion of a third-party
arbitrator as a way in which they lose specific rights or control over the situation. Another more
obvious disadvantage is the use of time and money, which are both valuable resources to an
organization. Often, a grievance does take a substantial amount of time to be completed, and
therefore there is plenty of time used, while costs incurred during the investigation, and in
particular through the inclusion of a third-party arbitrator can quickly add up. Another common
disadvantage amongst employee and employer has to do with the notion of expectation. For
instance, one party may prefer a quick resolution, while another may prefer to take their time and
conduct a thorough investigation But the people cannot spend as much money for transport
facility because poor people cannot go so and far it’s the traditional system. And there would be
not proper way of answer also found there because everyone may not be in proper way so these
all are in the existing process.
Disadvantages
 Time Consumption
 Public face health issues.
 Make a conflict between the public and high authority
2
CHAPTER-2
2.1 PROJECT PROFILE

Organizations define their own process flows for grievance redressal. These are rarely made
known to the public in case of private businesses; governments and non-profits usually share
voluntarily or by mandate the hierarchy of officers responsible for taking corrective action. Some
organizations maintain a custom-developed ticketing software, while others count on SaaS Portals
such as ActPlease.com. Feedback Portals such as Trip Advisor and Yelp are driven by consumers,
and organizations / businesses have the option to join and participate. Depending on the desire to
correct as well as level of transparency of the organization, grievance redressal flow can include
the following steps:
Input acceptance
Customers convey their grievance to the organization through feedback forms, letters, registered
communications, emails, etc. These inputs may be submitted by mail, over the Internet, or in
person.
Anonymity
Customers are often reluctant to report grievances that target individual executives of the
organization, especially those who may influence their future interactions or have the potential to
take vengeance. Under such conditions, the organization needs to assure the customer that her
identity will be hidden from executives, and preferably from everyone. This, however, opens the
potential problem of deceitful negative inputs purposefully targeted against specific executives, as
the people reporting are kept anonymous.
Acknowledgement & Status Tracking
Customers tend to develop much greater confidence in the grievance and feedback mechanism if
they are given a formal acknowledgement. The acknowledgement could be by SMS and Email, as
used by ActPlease.com, or simply by publicly posting their message on the appropriate forum,
such as Trip Advisor. Ticketing Systems such as os Ticket and Fresh Desk, as well as SaaS
systems such as Act Please respond with acknowledgements with unique tracking numbers. These
may be used by customers to check status of action taken on their complaint.
3
Advantages
 Communication done in easy way.

 No issues to the public
4
2.2 System Architecture
Public Login Complaint CM Office
Sockets
Public Grievance Pass the Complaint

cell through the Sockets
Update the Status
Admin (Track the Public would see the

system) status
FIG 2.1
5
Flow Diagram
Public
Login
Post the Complaint
CM Office
Admin
View the Complaint
Values pass through the

Sockets
Public Grievance
Cell
Update the Status
FIG 2.2
6
Sequence Diagram
Public Grievance
User (public) CM Office Admin
Cell
Register ( )
Send the
complaints to Cell
()
Post their
Complaints ()
Update the Status ( )
Track the cm Update status of the

office details system ()
FIG 2.3
7
Class Diagram
View Complaints ( )
Register ( ) View the request ()
Post the complainants ( )

Update the process ()
Send to Public cell ( ) ()
User (Public) Public system

Cm Office
Track the files of full

system ()
Monitor the system ()
Admin
FIG 2.4
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2.3 MODULES
User (Public)
 Register
 Login
 Upload their file
CM Office
 Login
 View the Complaint
 Send the request to Public system
Public system
 Login
 View the request
 Update the status
Admin track
 Monitor
Module Description
User (Public)
Register
In this new user can register into the system to access the system and here it would access their
personal details and everything and then they would generate the Id to the user to access the
system.
Login
Here the user can login through what id given and by using their password and they may get into
the system and now the system fully read to use for them.
9
Upload their file
Here the user can upload their problem file and with the time and date and submit to the system.
CM Office
Login
The Cm office also have to login into the system by using their username and password
View the Complaint
Here the CM Office login into the system and can see the who all are given the complaint and
everything.
Send the Request to Public system
Cm office here performs the main role and they send the requests to the public system cell for
taking action.
Public System Cell
Login
They public system person also need to login into the system to access the system they also login
through their username and password.
View The request
They can view the request send from the cm office and they can cam to known what are the
problems faced by the people and they would came to known about all details.
Update the Status
Then if they take the steps about the problem they would update the status or otherwise they
would also update not action take something like that.
Admin Track
Here the admin is main part of the system they watch who all are coming into the system and who
all were accessing the system in which time and on what date everything would note by them.
10
CHAPTER-3
3.1 COMPANY PROFILE

Hindustan Copper Limited (HCL), a public sector undertaking under the administrative control of
the Ministry of Mines, was incorporated on 9th November 1967. It has the distinction of being the
nation’s only vertically integrated copper producing company as it manufactures copper right
from the stage of mining to beneficiation, smelting, refining and casting of refined copper metal
into downstream saleable products.
The Company markets copper cathodes, copper wire bar, continuous cast copper rod and by-
products, such as anode slime (containing gold, silver, etc.), copper sulphate and sulphuric acid.
In normal practice, more than 90% of the sales revenue is generated from cathode and continuous
cast copper rods. In concluded financial year 2016-17, as per provisional estimates, the Company
has earned a net profit of Rs 61.94 crore against a sales turnover of Rs 1216.94 crore. HCL’s
mines and plants are spread across five operating Units, one each in the States of Rajasthan,
Madhya Pradesh, Jharkhand, Maharashtra and Gujarat as named below:
Khetri Copper Complex (KCC) at Khetrinagar, Rajasthan
Indian Copper Complex (ICC) at Ghatsila, Jharkhand
Malanjkhand Copper Project (MCP) at Malanjkhand, Madhya Pradesh
Taloja Copper Project (TCP) at Taloja, Maharashtra
Gujarat Copper Project (GCP) at Jhagadia, Gujarat
Services
HCL also produces gold silver, nickel sulphate, selenium, tellurium and fertiliser as by products.
It is the first Indian Copper Producer to be accredited with ISO 9002 certification for Continuous
Cast Rod Manufacturer at its Taloja Plant and for manufacture of cathode at its refineries both at
Indian Copper Complex, Ghatsila, Jharkhand and Khetri Copper Complex, Khetri, Rajasthan
11
Hindustan Copper Limited is engaged in mining and smelting of copper, having its production
facilities and offices at various locations across the country. On 29 June 2012, CMD of the
company said that construction of a smelting refinery at Visakhapatnam with an annual capacity
of 600,000 tonne at a cost of ₹20 billion is under consideration.
Units
Khetri Copper Complex (KCC)
Located in the state of Rajasthan, 180 km (110 mi) from Delhi
Capacity - 31,000 tpa copper cathode(the smelter and acid plant at KCC are under shutdown since
late 2008 due to the slump in global commodity prices witnessed in 2008 and old
machinery.Currently, only Concentrator for production of copper concentrate is working in
addition to associated mines.)
By-products- sulphuric acid
Mines - Khetri and Kolihan (producing 9,500 mt metal in concentrate / annum)
Reserve
Khetri 34.56 million tonnes @ 1.13% cu
Kolihan 22.45 million tonnes @ 1.33% cu
Banwas 24.97 million tonnes @ 1.69% cu
Indian Copper Complex (ICC)
Located in the state of Jharkhand
Capacity 16,500 tpa copper cathode
By products Sulfuric acid, gold, silver, palladium, selenium, tellurium, nickel sulphate
Mines - Surda
Reserve
12
Surda 19.30 million tonnes @1.17% cu
Malanjkhand Copper Project (MCP)
Located in Madhya Pradesh 200 km (120 mi) from Jabalpur, 170 km (110 mi) from Raipur
Capacity open cast mine with a capacity of 2 million tonnes with matching concentrator
Mines - Malanjkhand Open-pit mining
Reserve 208.030 million tonnes @1.3% cu
Features of the open pit mine
Length 2600 meter
Width 700 meter
Planned depth: 240 meter below average ground level
The open pit mine has reached ultimate pit depth and further it's not economically viable to
exploit the mineral with open pit mining, Hence the mine is being converted to underground
mines with enhanced capacity of 5 million tonnes with an investment to the tune of 2000 crores.
Taloja Copper Project (TCP)
Located in the state of Maharashtra, district-Raigad, 60 km (37 mi) from Mumbai
Capacity 60,000 tpa continuous cast copper rod (CCR) - hindcop rods.
Technology plant is based on the latest 'southwire technology'
Product range 8 mm, 11 mm, 12.5 mm, 16 mm and 19 mm cc rod
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CHAPTER -4
4.1 SYSTEM REQUIREMENTS
HARDWARE REQUIREMENTS:
 System Intel core
 Hard Disk 160 GB

 Monitor 15 VGA color
 Mouse Logitech.
 Keyboard 110 keys enhanced
 Ram 2GB
SOFTWARE REQUIREMENTS:
 O/S Windows 7
 Language Java
 IDE Net Beans 8.2
 Data Base MySQL
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CHAPTER-5
5.1 SYSTEM DESIGN
Introduction:
System design is the process or art of defining the architecture, components, modules, interfaces
and data for a system to satisfy specified requirements. One could see it as the application of
systems theory to product development. Design is the first phase in development phase for any
engineer’s product system. Design is the creative process. It deals with the creative ability of the
programmer. A good design is the key to effective system. The term “Design” is defined as “The
process of applying various techniques and principles for the purpose of defining a process or a
system in sufficient details to permit its physical realization”.
Input design
The user interface design is very important for any application. The interface design describes
how the software communicated within itself, to system that interpreted with it and with humans
who use it. The interface is a packing for computer software if the interface is easy to learn,
simple to use. If the interface design is very good, the user will fall into an interactive software
application.
The input design is the process of converting the user-oriented inputs into the computer-based
format. Errors entered by data entry operations can be controlled by input design. The data is fed
into the system using simple interactive forms. The forms have been supplied with messages so
that user can enter data without facing any difficulty.
The data is validated wherever it requires in the project. This ensures that only the correct data
have been incorporated into the system. The goal for designing input data is to make data entry as
easy, logical and free from errors.
The objectives of input design are:
 To produce a cost effective method of input
 To make the input forms understandable to the user
To ensure the validation of data input
To achieve the highest position level of accuracy
15
The various activities to be performed for the overall input processors are:
Data recording at its source.
Data transfer to input form.
Data conversation to computer acceptable mode.
Data validation.
Data flow control.
Data correction if necessary.
5.2 Output Design

The system output is the most important and direct source of information to the user. So
intelligible output design improves the relationship with the user and helps in decision-making.
Outputs from the computer systems are required primarily to communicate the results of
processing to users. They are also used to provide a permanent copy of these results for later
consultation.
A major form of output is a hard copy obtained from the printer. These printouts are
designed to include the exact requirements of the user. The outputs required by the end-user are
defined during the logical design stages.
Two phases of the output design are:
Output definition.
Output specification
Computer outputs are the most important and direct source of information to the user. A
quality output is one which meets the requirements of the end user and which presents
information in a way which is clear, easy to read and visually attractive. The screens are designed
in such a way that the outputs are provided to the user in an understandable form.
The objectives of output design are:
Design output to serve the indented purpose.
Provide output on time.
Assume that output is where it is needed.
Design output to fit the user
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5.3 FEASIBILITY STUDY
The feasibility study is carried out to test whether the proposed system is worth being
implemented. The proposed system will be selected if it is best enough in meeting the
performance requirements.
The feasibility carried out mainly in three sections namely.
• Economic Feasibility
• Technical Feasibility
• Behavioral Feasibility
Economic Feasibility
Economic analysis is the most frequently used method for evaluating effectiveness of the
proposed system. More commonly known as cost benefit analysis. This procedure determines the
benefits and saving that are expected from the system of the proposed system. The hardware in
system department if sufficient for system development.
Technical Feasibility
This study center around the system’s department hardware, software and to what extend it can
support the proposed system department is having the required hardware and software there is no
question of increasing the cost of implementing the proposed system. The criteria, the
proposed system is technically feasible and the proposed system can be developed with the
existing facility.
Behavioral Feasibility
People are inherently resistant to change and need sufficient amount of training, which would
result in lot of expenditure for the organization. The proposed system can generate reports with
day-to-day information immediately at the user’s request, instead of getting a report, which
doesn’t contain much detail.
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5.4 System Implementation:
Implementation of software refers to the final installation of the package in

its real environment, to the satisfaction of the intended users and the operation of
the system. The people are not sure that the software is meant to make their job
easier.
 The active user must be aware of the benefits of using the system
 Their confidence in the software built up
 Proper guidance is impaired to the user so that he is comfortable in using the
application
Before going ahead and viewing the system, the user must know that for viewing the result, the
server program should be running in the server. If the server object is not running on the server,
the actual processes will not take place.
User Training:
To achieve the objectives and benefits expected from the proposed system it is essential for the
people who will be involved to be confident of their role in the new system.
As system becomes more complex, the need for education and training is more and more
important. Education is complementary to training. It brings life to formal training by explaining
the background to the resources for them. Education involves creating the right atmosphere and
motivating user staff. Education information can make training more interesting and more
understandable.
Training on the Application Software:
After providing the necessary basic training on the computer awareness, the users will have to be
trained on the new application software. This will give the underlying philosophy of the use of the
18
new system such as the screen flow, screen design, type of help on the screen, type of errors while
entering the data, the corresponding validation check at each entry and the ways to correct the
data entered. This training may be different across different user groups and across different
levels of hierarchy.
Operational Documentation:
Once the implementation plan is decided, it is essential that the user of the system is made
familiar and comfortable with the environment. A documentation providing the whole operations
of the system is being developed. Useful tips and guidance is given inside the application itself to
the user. The system is developed user friendly so that the user can work the system from the tips
given in the application itself.
System Maintenance:
The maintenance phase of the software cycle is the time in which software performs useful work.
After a system is successfully implemented, it should be maintained in a proper manner. System
maintenance is an important aspect in the software development life cycle. The need for system
maintenance is to make adaptable to the changes in the system environment. There may be social,
technical and other environmental changes, which affect a system which is being implemented.
Software product enhancements may involve providing new functional capabilities, improving
user displays and mode of interaction, upgrading the performance characteristics of the system.
So only thru proper system maintenance procedures, the system can be adapted to cope up with
these changes. Software maintenance is of course, far more than “finding mistakes”.
Corrective Maintenance:
The first maintenance activity occurs because it is unreasonable to assume that software testing
will uncover all latent errors in a large software system. During the use of any large program,
errors will occur and be reported to the developer. The process that includes the diagnosis
and correction of one or more errors is called Corrective Maintenance.
Adaptive Maintenance:
19
The second activity that contributes to a definition of maintenance occurs because of the rapid
change that is encountered in every aspect of computing. Therefore Adaptive maintenance termed
as an activity that modifies software to properly interfere with a changing environment is both
necessary and commonplace
Perceptive Maintenance:
The third activity that may be applied to a definition of maintenance occurs when a software
package is successful. As the software is used, recommendations for new capabilities,
modifications to existing functions, and general enhancement are received from users. To satisfy
requests in this category, Perceptive maintenance is performed. This activity accounts for the
majority of all efforts expended on software maintenance.
Preventive Maintenance:
The fourth maintenance activity occurs when software is changed to improve future
maintainability or reliability, or to provide a better basis for future enhancements. Often called
preventive maintenance, this activity is characterized by reverse engineering and re-engineering
techniques.
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CHAPTER-6
6.1 SOFTWARE DESCRIPTION
Java
Java is a programming language originally developed by James Gosling at Sun Microsystems

(now a subsidiary of Oracle Corporation) and released in 1995 as a core component of Sun
Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a
simpler object model and fewer low-level facilities. Java applications are typically compiled to
byte code (class file) that can run on any Java Virtual Machine (JVM) regardless of computer
architecture. Java is a general-purpose, concurrent, class-based, object-oriented language that is
specifically designed to have as few implementation dependencies as possible. It is intended to
let application developers "write once, run anywhere." Java is currently one of the most popular
programming languages in use, particularly for client-server web applications.
Java Platform:
One characteristic of Java is portability, which means that computer programs written in the Java
language must run similarly on any hardware/operating-system platform. This is achieved by
compiling the Java language code to an intermediate representation called Java byte code,
instead of directly to platform-specific machine code. Java byte code instructions are analogous
to machine code, but are intended to be interpreted by a virtual machine (VM) written
specifically for the host hardware.
End-users commonly use a Java Runtime Environment (JRE) installed on their own machine for
standalone Java applications, or in a Web browser for Java applets. Standardized libraries provide
a generic way to access host-specific features such as graphics, threading, and networking.
A major benefit of using byte code is porting. However, the overhead of interpretation means
that interpreted programs almost always run more slowly than programs compiled to native
executables would. Just-in-Time compilers were introduced from an early stage that compiles
byte codes to machine code during runtime.
21
Just as application servers such as Glass Fish provide lifecycle services to web applications, the
Net Beans runtime container provides them to Swing applications. All new shortcuts should be
registered in "Key maps/Net Beans" folder. Shortcuts installed INS Shortcuts folder will be
added to all key maps, if there is no conflict. It means that if the same shortcut is mapped to
different actions in Shortcut folder and current key map folder (like Key map/Net Beans), the
Shortcuts folder mapping will be ignored.
* Database Explorer Layer API in Database Explorer
* Loaders-text-dB schema-Actions in Database Explorer
* Loaders-text-sq.-Actions in Database Explorer
* Plug-in Registration in Java EE Server Registry
The keyword public denotes that a method can be called from code in other classes, or that a
class may be used by classes outside the class hierarchy. The class hierarchy is related to the
name of the directory in which the .java file is located.
The keyword static in front of a method indicates a static method, which is associated only with
the class and not with any specific instance of that class. Only static methods can be invoked
without a reference to an object. Static methods cannot access any class members that are not
also static. The keyword void indicates that the main method does not return any value to the
caller. If a Java program is to exit with an error code, it must call System. Exit () explicitly.
The method name "main" is not a keyword in the Java language. It is simply the name of the
method the Java launcher calls to pass control to the program. Java classes that run in managed
environments such as applets and Enterprise JavaBeans do not use or need a main () method. A
Java program may contain multiple classes that have main methods, which means that the VM
needs to be explicitly told which class to launch from.
The Java launcher launches Java by loading a given class (specified on the command line
or as an attribute in a JAR) and starting its public static void main(String[]) method. Stand-alone
programs must declare this method explicitly. The String [] rags parameter is an array of String
objects containing any arguments passed to the class. The parameters to main are often passed by
means of a command line.
22
Java a High-level Language:
A high-level programming language developed by Sun Microsystems. Java was originally

called OAK, and was designed for handheld devices and set-top boxes. Oak was unsuccessful so
in 1995 Sun changed the name to Java and modified the language to take advantage of the
burgeoning World Wide Web.
Java source code files (files with a .java extension) are compiled into a format called byte code
(files with a .class extension), which can then be executed by a Java interpreter. Compiled Java
code can run on most computers because Java interpreters and runtime environments, known as
Java Virtual Machines (VMs). Byte code can also be converted directly into machine language
instructions by a just-in-time compiler (JIT).
Java is a general purpose programming language with a number of features that make the
language well suited for use on the World Wide Web. Small Java applications are called Java
applets and can be downloaded from a Web server and run on your computer by a Java-
compatible Web browser, such as Netscape Navigator or Microsoft Internet Explorer.
Object-Oriented Software Development using Java: Principles, Patterns, and Frameworks

contain a much applied focus that develops skills in designing software-particularly in writing
well-designed, medium-sized object-oriented programs. It provides a broad and coherent
coverage of object-oriented technology, including object-oriented modeling using the Unified
Modeling Language (UML) object-oriented design using Design Patterns, and object-oriented
programming using Java.
Net Beans
The Net Beans Platform is a reusable framework for simplifying the development of Java
Swing desktop applications. The Net Beans IDE bundle for Java SE contains what is needed to
start developing Net Beans plug-in and Net Beans Platform based applications; no additional
SDK is required.
Applications can install modules dynamically. Any application can include the Update
Centre module to allow users of the application to download digitally-signed upgrades and new
features directly into the running application.
23
The platform offers reusable services common to desktop applications, allowing
developers to focus on the logic specific to their application. Among the features of the platform
are:
 User interface management (e.g. menus and toolbars)

 User settings management
 Storage management (saving and loading any kind of data)
 Window management
 Wizard framework (supports step-by-step dialogs)
 Net Beans Visual Library
 Integrated Development Tools
J2EE
A Java EE application or a Java Platform, Enterprise Edition

application is any deployable unit of Java EE functionality. This can be a single
Java EE module or a group of modules packaged into an EAR file along with a
Java EE application deployment descriptor.
Enterprise applications can consist of the following:
 EJB modules (packaged in JAR files);

 Web modules (packaged in WAR files);
 connector modules or resource adapters (packaged in RAR files);
 Session Initiation Protocol (SIP) modules (packaged in SAR files);
 application client modules
 Additional JAR files containing dependent classes or other components
required by the application;
Wamp Server
24
WAMPs are packages of independently-created programs installed on computers that use
a Microsoft Windows operating system.
Apache is a web server. MySQL is an open-source database. PHP is a scripting language that can
manipulate information held in a database and generate web pages dynamically each time
content is requested by a browser. Other programs may also be included in a package, such
as phpMyAdmin which provides a graphical user interface for the MySQL database manager, or
the alternative scripting languages Python or Perl.
MySQL
The MySQL development project has made its source code available under the terms of the
GNU General Public License, as well as under a variety of proprietary agreements. MySQL was
owned and sponsored by a single for-profit firm, the Swedish company MySQL AB, now owned
by Oracle Corporation.
Free-software-open source projects that require a full-featured database management system

often use MySQL. Applications which use MySQL databases include: TYPO3, Joomla,
WordPress, hob, Drupal and other software built on the LAMP software stack.
Platforms and interfaces
Many programming languages with language-specific APIs include libraries for accessing
MySQL databases. These include MySQL Connector/Net for integration with Microsoft's Visual
Studio (languages such as C# and VB are most commonly used) and the JDBC driver for Java. In
addition, an ODBC interface called Modoc allows additional programming languages that
support the ODBC interface to communicate with a MySQL database, such as ASP or
ColdFusion. The MySQL server and official libraries are mostly implemented in ANSI C/ANSI
C++.
25
6.2 SAMPLE CODING:
ADMIN CODE
/*
* To change this license header, choose License Headers in Project Properties.
* To change this template file, choose Tools | Templates
* and open the template in the editor.
*/
package grievance;
import java.sql.Connection;
import java.sql.DriverManager;
import java.sql.PreparedStatement;
import java.sql.ResultSet;
import java.sql.ResultSetMetaData;
import java.sql.Statement;
import net.proteanit.sql.DbUtils;
/**
* @author EGC
*/
public class admintrack extends javax.swing.JFrame {
Connection conn;
26
Statement stmt;
PreparedStatement pst;
ResultSet rs;
/**
* Creates new form admintrack
*/
public admintrack() {
initComponents();
try
String url = "jdbc:mysql://localhost:3306/";
String driver = "com.mysql.jdbc.Driver";
conn = DriverManager.getConnection(url +"publicsystem","root", "");
stmt = conn.createStatement();
catch(Exception e)
e.printStackTrace();
27
/**
* This method is called from within the constructor to initialize the form.
* WARNING: Do NOT modify this code. The content of this method is always
* regenerated by the Form Editor.
*/
@SuppressWarnings("unchecked")
// <editor-fold defaultstate="collapsed" desc="Generated Code">
private void initComponents() {
jPanel1 = new javax.swing.JPanel();
jLabel1 = new javax.swing.JLabel();
jButton1 = new javax.swing.JButton();
jScrollPane1 = new javax.swing.JScrollPane();
jTable1 = new javax.swing.JTable();
setDefaultCloseOperation(javax.swing.WindowConstants.EXIT_ON_CLOSE);
jPanel1.setBackground(new java.awt.Color(153, 204, 255));
jLabel1.setFont(new java.awt.Font("Times New Roman", 1, 18)); // NOI18N
jLabel1.setText("Admin panel Tracking files");
28
jButton1.setFont(new java.awt.Font("Times New Roman", 1, 14)); // NOI18N
jButton1.setText("Complainer ");
jButton1.addActionListener(new java.awt.event.ActionListener() {
public void actionPerformed(java.awt.event.ActionEvent evt) {
jButton1ActionPerformed(evt);
});
jButton2.setText("CM Office");
});
jButton3.setText("Public Grievance ");
29
});
jTable1.setModel(new javax.swing.table.DefaultTableModel(
new Object [][] {
},
new String [] {
));
jScrollPane1.setViewportView(jTable1);
javax.swing.GroupLayout jPanel1Layout = new javax.swing.GroupLayout(jPanel1);
jPanel1.setLayout(jPanel1Layout);
jPanel1Layout.setHorizontalGroup(
jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING)
.addGroup(jPanel1Layout.createSequentialGroup()
.addGap(107, 107, 107)
.addComponent(jButton1)
.addGroup(jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING)
.addGap(149, 149, 149)
.addComponent(jLabel1))
30
.addGap(109, 109, 109)
.addGap(109, 109, 109)
.addComponent(jButton3)))
.addContainerGap(111, Short.MAX_VALUE))
.addGap(140, 140, 140)
.addComponent(jScrollPane1, javax.swing.GroupLayout.PREFERRED_SIZE, 493,

javax.swing.GroupLayout.PREFERRED_SIZE)
.addGap(0, 0, Short.MAX_VALUE))
);
jPanel1Layout.setVerticalGroup(
.addGap(20, 20, 20)
.addComponent(jLabel1)
.addGap(46, 46, 46)
.addGroup(jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.BASELINE
)
.addComponent(jButton2)))
31
.addGap(64, 64, 64)

);
javax.swing.GroupLayout layout = new javax.swing.GroupLayout(getContentPane());
getContentPane().setLayout(layout);
layout.setHorizontalGroup(
layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING)
.addComponent(jPanel1, javax.swing.GroupLayout.DEFAULT_SIZE,
javax.swing.GroupLayout.DEFAULT_SIZE, Short.MAX_VALUE)
);
layout.setVerticalGroup(
.addComponent(jPanel1, javax.swing.GroupLayout.PREFERRED_SIZE,
javax.swing.GroupLayout.DEFAULT_SIZE, javax.swing.GroupLayout.PREFERRED_SIZE)
);
pack();
}// </editor-fold>
private void jButton1ActionPerformed(java.awt.event.ActionEvent evt) {
// TODO add your handling code here:
32
try
rs=stmt.executeQuery("SELECT * FROM upload");
ResultSetMetaData metadata=rs.getMetaData();
jTable1.setModel(DbUtils.resultSetToTableModel(rs));
catch(Exception e)
try
rs=stmt.executeQuery("SELECT * FROM cm");
catch(Exception e)
33
}
try
rs=stmt.executeQuery("SELECT * FROM update1");
catch(Exception e)
/**
* @param args the command line arguments
*/
public static void main(String args[]) {
/* Set the Nimbus look and feel */
//<editor-fold defaultstate="collapsed" desc=" Look and feel setting code (optional) ">
/* If Nimbus (introduced in Java SE 6) is not available, stay with the default look and feel.
* For details see http://download.oracle.com/javase/tutorial/uiswing/lookandfeel/plaf.html
34
*/
try {
for (javax.swing.UIManager.LookAndFeelInfo info :

javax.swing.UIManager.getInstalledLookAndFeels()) {
if ("Nimbus".equals(info.getName())) {
javax.swing.UIManager.setLookAndFeel(info.getClassName());
break;
} catch (ClassNotFoundException ex) {
java.util.logging.Logger.getLogger(admintrack.class.getName()).log(java.util.logging.Level.SEV
ERE, null, ex);
} catch (InstantiationException ex) {
ERE, null, ex);
} catch (IllegalAccessException ex) {
ERE, null, ex);
} catch (javax.swing.UnsupportedLookAndFeelException ex) {
ERE, null, ex);
//</editor-fold>
35
/* Create and display the form */
java.awt.EventQueue.invokeLater(new Runnable() {
public void run() {
new admintrack().setVisible(true);
});
// Variables declaration - do not modify
private javax.swing.JButton jButton1;
private javax.swing.JLabel jLabel1;
private javax.swing.JPanel jPanel1;
private javax.swing.JScrollPane jScrollPane1;
private javax.swing.JTable jTable1;
// End of variables declaration
Upload file:
/*
* To change this license header, choose License Headers in Project Properties.
* To change this template file, choose Tools | Templates
* and open the template in the editor.
36
*/
package grievance;
import java.io.File;
import java.io.FileReader;
import java.sql.Connection;
import java.sql.DriverManager;
import java.sql.Statement;
import java.text.SimpleDateFormat;
import java.util.Calendar;
import javax.swing.JFileChooser;
import javax.swing.JOptionPane;
/**
* @author EGC
*/
public class fileupload extends javax.swing.JFrame {
Connection conn;
Statement stmt;
public static String tf;
public static String tf1;
37
File ff;
FileReader k=null;
/**
* Creates new form fileupload
*/
public fileupload() {
try
String url = "jdbc:mysql://localhost:3306/";
String driver = "com.mysql.jdbc.Driver";
conn = DriverManager.getConnection(url +"publicsystem","root", "");
stmt = conn.createStatement();
catch(Exception e)
initComponents();
jLabel5.setText(register.name);
38
/**
* This method is called from within the constructor to initialize the form.
* WARNING: Do NOT modify this code. The content of this method is always
* regenerated by the Form Editor.
*/
@SuppressWarnings("unchecked")
// <editor-fold defaultstate="collapsed" desc="Generated Code">
private void initComponents() {
jPanel1 = new javax.swing.JPanel();
jTextField1 = new javax.swing.JTextField();
jScrollPane1 = new javax.swing.JScrollPane();
jTextArea1 = new javax.swing.JTextArea();
39
setDefaultCloseOperation(javax.swing.WindowConstants.EXIT_ON_CLOSE);
jPanel1.setBackground(new java.awt.Color(153, 204, 255));
jLabel1.setText("Upload the Complaint file");
jLabel2.setText("User Id");
jLabel3.setText("Name");
jButton1.setText("Upload File");
});
jTextArea1.setColumns(20);
40
jTextArea1.setRows(5);
jScrollPane1.setViewportView(jTextArea1);
jButton2.setText("Submit");
});
jLabel4.setText("Date");
jLabel4.addMouseListener(new java.awt.event.MouseAdapter() {
public void mouseClicked(java.awt.event.MouseEvent evt) {
jLabel4MouseClicked(evt);
});
jLabel6.setText("Time");
jLabel6.addMouseListener(new java.awt.event.MouseAdapter() {
public void mouseClicked(java.awt.event.MouseEvent evt) {
jLabel6MouseClicked(evt);
});
41
javax.swing.GroupLayout jPanel1Layout = new javax.swing.GroupLayout(jPanel1);
jPanel1.setLayout(jPanel1Layout);
jPanel1Layout.setHorizontalGroup(
.addGroup(javax.swing.GroupLayout.Alignment.TRAILING,
jPanel1Layout.createSequentialGroup()
.addContainerGap(javax.swing.GroupLayout.DEFAULT_SIZE, Short.MAX_VALUE)
.addGap(254, 254, 254))
.addGap(81, 81, 81)
.addGroup(jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.TRAILING,
false)
.addComponent(jScrollPane1, javax.swing.GroupLayout.Alignment.LEADING,
javax.swing.GroupLayout.PREFERRED_SIZE, 351,
.addGroup(javax.swing.GroupLayout.Alignment.LEADING,
.addPreferredGap(javax.swing.LayoutStyle.ComponentPlacement.RELATED,
.addComponent(jTextField2, javax.swing.GroupLayout.PREFERRED_SIZE, 203,

javax.swing.GroupLayout.PREFERRED_SIZE))
42
.addGroup(javax.swing.GroupLayout.Alignment.LEADING,
.addGap(16, 16, 16)
.addComponent(jLabel2, javax.swing.GroupLayout.PREFERRED_SIZE, 61,

.addGap(67, 67, 67)
.addComponent(jTextField1, javax.swing.GroupLayout.PREFERRED_SIZE, 141,


javax.swing.GroupLayout.PREFERRED_SIZE)))
.addGroup(javax.swing.GroupLayout.Alignment.TRAILING,
.addGap(71, 71, 71)
.addGroup(jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.LEADING,
false)
.addComponent(jTextField3)
.addComponent(jTextField4, javax.swing.GroupLayout.DEFAULT_SIZE, 137,

Short.MAX_VALUE))))))
43
.addGap(29, 29, 29)
.addComponent(jButton2, javax.swing.GroupLayout.PREFERRED_SIZE, 86,

);
jPanel1Layout.setVerticalGroup(
.addGap(23, 23, 23)
.addGap(39, 39, 39)
.addGroup(jPanel1Layout.createParallelGroup(javax.swing.GroupLayout.Alignment.TRAILING)
)
.addComponent(jTextField1, javax.swing.GroupLayout.PREFERRED_SIZE,
javax.swing.GroupLayout.DEFAULT_SIZE, javax.swing.GroupLayout.PREFERRED_SIZE))
.addGap(33, 33, 33)

javax.swing.GroupLayout.PREFERRED_SIZE))
.addGap(30, 30, 30)
44
)
.addPreferredGap(javax.swing.LayoutStyle.ComponentPlacement.RELATED, 24,
Short.MAX_VALUE)
)
.addGap(24, 24, 24)
)
javax.swing.GroupLayout.DEFAULT_SIZE, javax.swing.GroupLayout.PREFERRED_SIZE)
.addComponent(jButton2))
.addGap(31, 31, 31)

.addGap(39, 39, 39))
);
45
javax.swing.GroupLayout layout = new javax.swing.GroupLayout(getContentPane());
getContentPane().setLayout(layout);
layout.setHorizontalGroup(
);
layout.setVerticalGroup(
);
pack();
}// </editor-fold>
46
6.3 SCREENSHOTS
FIG 6.1
47
FIG 6.2
48
FIG 6.3
49
FIG 6.4
50
FIG 6.5
51
FIG 6.6
52
FIG 6.7
53
FIG 6.8
54
FIG 6.9
55
FIG 6.10
56
FIG 6.11
57
FIG 6.12
58
CHAPTER-7
7.1 TESTING
System testing is the stage of implementation, which aimed at ensuring that system works accurately
and efficiently before the live operation commence. Testing is the process of executing a program
with the intent of finding an error. A good test case is one that has a high probability of finding an
error. A successful test is one that answers a yet undiscovered error.
Testing is vital to the success of the system. System testing makes a logical assumption that if all
parts of the system are correct, the goal will be successfully achieved. The candidate system is
subject to variety of tests-on-line response, Volume Street, recovery and security and usability
test. A series of tests are performed before the system is ready for the user acceptance
testing. Any engineered product can be tested in one of the following ways. Knowing the
specified function that a product has been designed to from, test can be conducted to demonstrate
each function is fully operational. Knowing the internal working of a product, tests can be
conducted to ensure that “al gears mesh”, that is the internal operation of the product performs
according to the specification and all internal components have been adequately exercised.
Unit Testing:
Unit testing is the testing of each module and the integration of the overall system is done. Unit
testing becomes verification efforts on the smallest unit of software design in the module. This is
also known as ‘module testing’.
The modules of the system are tested separately. This testing is carried out during the
programming itself. In this testing step, each model is found to be working satisfactorily as
regard to the expected output from the module. There are some validation checks for the
fields. For example, the validation check is done for verifying the data given by the user where
both format and validity of the data entered is included. It is very easy to find error and debug the
system.
59
Integration Testing:
Data can be lost across an interface, one module can have an adverse effect on the other sub
function, when combined, may not produce the desired major function. Integrated testing is
systematic testing that can be done with sample data. The need for the integrated test is to find
the overall system performance. There are two types of integration testing. They are:
i) Top-down integration testing.

ii) Bottom-up integration testing.
White box Testing:

White Box testing is a test case design method that uses the control structure of the procedural
design to drive cases. Using the white box testing methods, we derived test cases that guarantee
that all independent paths within a module have been exercised at least once.
Black box Testing:

 Black box testing is done to find incorrect or missing function
 Interface error
 Errors in external database access
 Performance errors
 Initialization and termination errors
In ‘functional testing’, is performed to validate an application conforms to its specifications of

correctly performs all its required functions. So this testing is also called ‘black box testing’. It
tests the external behavior of the system. Here the engineered product can be tested knowing the
specified function that a product has been designed to perform, tests can be conducted to
demonstrate that each function is fully operational.
Validation Testing:
After the culmination of black box testing, software is completed assembly as a package,
interfacing errors have been uncovered and corrected and final series of software validation tests
60
begin validation testing can be defined as many, but a single definition is that validation succeeds
when the software functions in a manner that can be reasonably expected by the customer.
User acceptance Testing:
User acceptance of the system is the key factor for the success of the system. The system under
consideration is tested for user acceptance by constantly keeping in touch with prospective system
at the time of developing changes whenever required.
Output Testing:
After performing the validation testing, the next step is output asking the user about the format
required testing of the proposed system, since no system could be useful if it does not produce the
required output in the specific format. The output displayed or generated by the system under
consideration. Here the output format is considered in two ways. One is screen and the other is
printed format. The output format on the screen is found to be correct as the format was designed
in the system phase according to the user needs. For the hard copy also output comes out as the
specified requirements by the user. Hence the output testing does not result in any connection in
the system.
61
8 CONCLUSION
In this application, it's explained concerning the operating procedure of the system, the roles
concerned within the system and therefore the activities and responsibilities those users. This
paper presents the summary of the analysis and development of the grievance management
system of Municipal Corporation. The Grievance cell system has been developed to beat the
issues with ancient system. The system was tested with sample knowledge and was found to be a
lot of quicker, reliable and user friendly than the prevailing system So this system would be more
useful to the public people and cm office and the public government authority too so this would
make their work more simple and make them more free too.
62
9 REFERENCES
Websites
[1 https://www.tutorialspoint.com/java/
[2] https://www.javatpoint.com/java-tutorial
[3] https://www.w3schools.com/java/default.asp
[4] https://www.journaldev.com/9191/java-web-services-tutorial
[5] https://netbeans.org/kb/articles/learn-java.html
[6] https://netbeans.org/kb/docs/java/quickstart.html
[7] https://www.homeandlearn.co.uk/php/php1p3.html
[8] http://www.icynets.com/set-wampserver-computer/
Video link
[1]file:///C:/Users/Robin/Desktop/SCRIPTING%20ASSIGNMENT/SCRIPTING%20ASSIGN
MENT/EXERCISE%202/hotel.xml
[2] https://www.youtube.com/watch?v=oTzNRv6X51o
[3]https://www.youtube.com/watch?v=B8gMEV8GKbg&list=PLyRiRUsTyUXhUXoOPEdMZWhGpGeSQFZg
[4] https://www.youtube.com/watch?v=Hl-zzrqQoSE&list=PLFE2CE09D83EE3E2
63
64

A Report of Six Weeks Industrial Training (14 PT.) at (Hindustan Copper Limited)

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A Report of Six Weeks Industrial Training (14 PT.) at (Hindustan Copper Limited)

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A REPORT OF SIX WEEKS INDUSTRIAL TRAINING (14 PT.

Under the Guidance of Dr. Rathnakar Achary

“HINDUSTAN COPPER LIMITED” during a period from 23.07.2018 to 28.08.2018 in partial

fulfillment of requirements for the award of degree of B.Tech (Information technology) at

ALLIANCE COLLEGE OF ENGINEERING AND DESIGN, BANGALORE. The work which is

ALLIANCE COLLEGE OF ENGINEERING, BANGALORE is an authentic record of training

Signature of the Student

The project primarily focuses on sanitation and development of a municipal corporation. To

2.1 PROJECT PROFILE 3

2.2 SYSTEM ARCHITECTURE 5

3.1 COMPANY PROFILE 11

4.1 SYSTEM REQUIREMENTS 14

5.1 SYSTEM DESIGN 15

5.2 OUTPUT DESIGN 16

5.3 FEASIBILITY STUDY 17

5.4 SYSTEM IMPLEMENTATION 18

6.1 SOFTWARE DESCRIPTION 21

6.2 SAMPLE CODING 26

Grievance Redressal is a management- and governance-related process used commonly in India.

2.1 PROJECT PROFILE

Acknowledgement & Status Tracking

 Communication done in easy way.

Public Login Complaint CM Office

Public Grievance Pass the Complaint

Update the Status

Admin (Track the Public would see the

Post the Complaint

View the Complaint

Values pass through the

Update the Status

Track the cm Update status of the

Post the complainants ( )

User (Public) Public system

Track the files of full

Monitor the system ()

View the Complaint

Send the Request to Public system

Public System Cell

View The request

Update the Status

3.1 COMPANY PROFILE

Khetri Copper Complex (KCC) at Khetrinagar, Rajasthan

Indian Copper Complex (ICC) at Ghatsila, Jharkhand

Malanjkhand Copper Project (MCP) at Malanjkhand, Madhya Pradesh

Taloja Copper Project (TCP) at Taloja, Maharashtra

Gujarat Copper Project (GCP) at Jhagadia, Gujarat

Khetri Copper Complex (KCC)

Located in the state of Rajasthan, 180 km (110 mi) from Delhi

By-products- sulphuric acid

Mines - Khetri and Kolihan (producing 9,500 mt metal in concentrate / annum)

Khetri 34.56 million tonnes @ 1.13% cu

Kolihan 22.45 million tonnes @ 1.33% cu

Banwas 24.97 million tonnes @ 1.69% cu

Indian Copper Complex (ICC)

Located in the state of Jharkhand

Capacity 16,500 tpa copper cathode

Malanjkhand Copper Project (MCP)

Mines - Malanjkhand Open-pit mining

Reserve 208.030 million tonnes @1.3% cu

Features of the open pit mine

Length 2600 meter

Width 700 meter

Planned depth: 240 meter below average ground level