INTERVIEW QUESTIONS:

I. HUMAN RESOURCE MANAGEMENT INFORMATION SYSTEM

A. How do you evaluate the employees’ performance in the business?
B. What benefits and incentives do you give to your employees? When and how are these
benefits and incentives given to them?
C. What is the process of your daily time report?
D. May we request to have a copy or screenshot of your payroll system or a pro forma of
your payroll?
E. How do you manage absences?
F. How do you handle grievances?
G. Are there trainings and development programs for its employees? What are they?
H. Are there succession planning, career development planning and learning management,
labor tracking, time entry and evaluation and workforce scheduling and tracking?
I. Who are the doers of each process and what are the outputs and inputs of those different
processes?
J. May we ask a walkthrough and/or screenshot of all the technologies you use in the
human resource area?
K. What are the employee engagement and retention processes and procedures of the
agency?
L. How do you ensure the welfare of your employees? How do you maintain a humane and
safe environment for their employees?
M. What are the processes and procedures of the company during accidents and emergencies
affecting their employees?

II. FINANCIAL MANAGEMENT INFORMATION SYSTEM

A. What are your financial processes (In data collection, budgeting, planning, forecasting,
consolidation, and reporting)?
B. What is the process in availing short-term or long term finances?
C. May we have a copy or even just a walk-through with your financial statements for the
past 3 years?
 D. May we ask your income tax compliance processes?
E. May we ask copies of your source documents and record keeping like vouchers?
F. What are the procedures and policies of the company to protect their records and books
during emergencies and disasters?
G. What are the policies and procedures/practices of the company to ensure they effectively
collect accurate, timely, complete, reliable and consistent information?

III. CUSTOMER RELATIONS MANAGEMENT INFORMATION SYSTEM

A. How do you advertise your programs to prospective clients?
B. What are your marketing strategies?
C. How do the front office interact with your customers?
D. What are the types of complaint you encounter?
E. How do you handle such complaints?

IV. OPERATIONS MANAGEMENT INFORMATION SYSTEM

A. What are your purchasing processes?

B. Where do you purchase your facilities and equipment?
C. How do you come up with or evaluate a supplier? What is your ideal supplier?

D. What major activities govern your day-to-day operations?

E. Who are the major decision makers? What is the scope of their authority? If beyond a
threshold, who will be next decision maker or approver?

F. How are the entity’s organizational resources managed? (Please indicate these specific
resources)

D. What services and products do you offer?

E. How do you ensure the quality of the services and products?
F. What are the green IT practices that DOST 8 do?
G. What are the practices and procedures that you do to lessen their negative impact to the
environment?