(dẫn…)

1. Communication Skills

The ability to communicate clearly and effectively in many mediums: by email,

verbally, with lists, on the phone, and with body language. Communication also
includes listening skills and the ability to follow directions and provide feedback.

2. Work Ethic

Be at work on time, do what you were hired to do, meet targets and deadlines
and work to the best of your ability.

3. Teamwork skills

Communication, planning, problem solving and negotiating are some of the skills
you will need to develop.

4. Honesty
Employers want accurate and timely information regarding their business and
their employees. Made a mistake? Don’t cover it up, admit it, and learn not to do
it again.

5. Patience

In the customer service field, providing quick resolutions is a key part of the job.
Showing that you understand your customers' needs is bound to result in satisfied
clients who remember how valued you made them feel.

Next, Ngoc Anh will present how to write a CV

1. Make sure you know when to use a CV

2. Pick the best CV format

3. Add your contact information the right way

4. Start with a CV personal profile (CV summary or CV objective)

5. List your relevant work experience & key achievements

6. Build your CV education section correctly

7. Put relevant skills that fit the job opening

8. Include additional CV sections to impress the recruiter

9. Organize this all on a professional CV template

10. Complement your CV with a cover letter

(Phát video)

Next, Trang will talk about some tips Interview Tips That Will Help You Get
Hired

1. Practice and Prepare

Review the typical job interview questions employers ask and practice your
answers. Strong answers are those that are specific but concise, drawing on
concrete examples that highlight your skills and back up your resume.

2. Always arrive early.

If you do not know where the organization is located, call for exact directions in
advance. If you are running late, call right away and let someone know. The best
time to arrive is approximately 5 - 10 minutes early.

3. Research the Company, and Show What You Know

In the case of an employer asking "What do you know about this company?" , you
should prepare the answer.

You should be able to find out a lot of information about the company’s history,
mission and values, staff, culture, and recent successes on its website.

4. Try to Stay Calm

During the job interview, try to relax and stay as calm as possible. Remember that
your body language says as much about you as your answers to the questions.
Proper preparation will allow you to exude confidence.
As you answer questions, maintain eye contact with the interviewer. Avoid
cutting off the interviewer at all costs, especially when he or she is asking
questions.

5. Follow-Up After the Interview

Always follow up with a thank-you note reiterating your interest in the position. If
you interview with multiple people from the same company, send each one a
personal note. Send your thank-you email within 24 hours of your interview.

game

(lời dẫn trò nhìn hình đoán tên nghề + nêu một số kĩ năng hoặc phẩm chất cần có
của nghề đó)

Conclusion (chốt một câu gì đó..)