METHOD: Use the key phrases below in bold to easily identify Behavioral Questions.

Then simply use

the S.T.A.R. method to answer this type of question.

1. Give me an example of a time when a personal contact helped you achieve a business goal?
2. Tell me about a situation when you had to motivate your team to implement
an unpopular/challenging policy?What was the outcome?
3. What was the most challenging issue you faced with clients/subordinates and
what was the outcome? How did you contribute to the resolution?
4. What types of decisions have you been required to make and what process do you follow?
5. Describe a time when you anticipated potential problems and developed some
preventative measures.
6. Give a couple of SPECIFIC examples that show you are a hard worker. Use examples from
your previous internships, jobs or academic courses.
7. Tell me about a success you experienced in your current role when the obstacles seemed
insurmountable. What lesson did you learn?
8. Being able to follow procedure is an important part of any job. Describe a time when you
needed to develop or use a detailed procedure to successfully complete a project.
9. Give me an example of an occasion when you failed to achieve a goal? What would you do
differently next time?
10. Tell me about a recent conflict you had with your staff or manager? Would you do anything
differently?
11. Describe a situation in when you were able to strengthen a relationship by communicating
effectively. What made your communication effective?
12. Give me an example of a decision that you had to make without knowing all the facts/situation.
What happened, what was the outcome?
13. Tell me about a time when you missed an obvious solution to a problem.
14. Give me an example of a time when you showed initiative and took the lead.
15. What was a recent unpopular decision you had to make and what was the result?
16. Tell me about a time when you had to use your presentation or persuasive skills to influence
someone’s opinion.
17. Give a specific example when you used good judgment and logic to resolve an issue or
problem.
18. Sometimes we are faced with dishonesty in the workplace. Tell me about a time when you faced
this problem and what did you do?
19. Describe a time when you made a suggestion to improve your work environment. What was the
result? Did your boss use your suggestion?
20. Give me an example of a time when you had to make a split second decision. What was the
outcome?

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