6.

ANNEXURE

6.1 QUESTIONNAIRE

1. Name:
2. Department:
3. Designation:
4. Gender:
a) Male b)Female
5. How Long You Have Work in RNAIPL
a) Less than one year
b) One –two year
c) Two-five year
d) Five year or more
6. What are the possible queries you may ask
A) Salary queries
b) Overtime queries
c) LOP queries
d) Leave balance queries
e) Tax related queries
f) Other queries
7. I get adequate level of communication related to payroll services (E-mail, Telephone
etc.
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
8. Payroll Helpdesk Responds to my questions and inquires in a timely manner
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
9. I am aware of forms, declarations & cut-off-dates of payroll process
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
10. I am confident that my salary information and queries discussed with payroll are kept
confidential
A)Strongly Agree
B) Agree
C) Disagree
D) Strongly Disagree
11. Awareness Program related to Income Tax Provide by payroll is enough and effective
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
12. ESS Portal accessible & very user friendly
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
13. Monthly Pay slip is received on time
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
14. I am aware of my salary calculation / salary structure
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
15. The Helpdesk Person is able to understand my query well
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
16. My Queries are resolved in an adequate time frame
A) Strongly Agree
B) Agree
C) Neutral
D) Disagree
E) Strongly Disagree
17. How will you rate Helpdesk Person ability to answer your payroll questions
A) Excellent
B) Very Good
C) Good
D) Fair
E) Poor
18. How will you rate Helpdesk Person ability and willingness to assist you in payroll issues
A) Excellent
B) Very good
C) Good
D) Fair
E) Poor