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PROJECT REPORT
ON
SUBMITTED BY
SEMESTER – VI
ACADEMIC YEAR –: 2018 – 2019
CO-ORDINATOR PRINCIPAL
DECLARATION
I’m Miss. Soniya Nandlal Maurya student of TYBAF, SEM- VI, Academic year
(2018-2019) Seat no-1090643, here by declared that I have project on
“Electronic Banking In SBI Bank with respect Thane region”
Is true or original with the best of my knowledge
PLACE: - Thane
I
ACKNOWLEDGEMENT
This project would not have been completed without the valuable
contribution from various people with whom I interacted within the course of
its competitor. I would first thank to the UNIVERSITY OF MUMBAI for
designing such precise & practical course.
Finally, I wish to thank my friends, parents & all those people who have
lent me a helping hand in finishing this project whose names are too numerous
to be mention here.
Your Faithfully,
Soniya Nandlal Maurya.
II
Sr No. CONTENT Page
No.
TITLE PAGE
CERTIFICATE
DECLARATION I
ACKNOWLEDGEMENT II
CHAPTER.1 INTRODUCTION 1
1.1 Introduction 2
1.2 Definition 4
1.3 History 5
1.4 The Global E-Banking scenario 6
1.5 Indian E-banking scenario 8
1.6 Types of Internet Banking or E-Banking 10
1.7 Features of E-Banking 11
1.8 Advantages and disadvantages of E-Banking 12
1.9 Medium of E-Banking 14
1.10 Usage of E-Banking 23
1.11 Internet Banking v/s Traditional Banking 24
1.12 The E-Banking strategies 25
CHAPTER.2 RESEARSCH & METHODOLOGY 27
2.1 Introduction on E-Banking 28
2.2 Company profile 29
2.3 Objective 33
2.4 Scope of study 34
2.5 Research & Methodology 35
2.6 Limitation 36
CHAPTER.3 REVIEW OF LITERATURE 37
3.1 Meaning of Review of Literature 38
CHAPTER.4 DATA ANANLYSIS & INTERPRETATION 44
CHAPTER.5 FINDINGS & CONCLUSION 56
5.1 Conclusion 57
5.2 Findings 58
SUGGESTION
ANNEXURE
Suggestion
We can see the time is changing and we the passage of time people are accepting
technology there is still a lot of perceptual blocking which hampers the growth it‘s the
normal tendency of a human not to have changes work on the old track, that‘s also one
of the reason for the slow acceptance of internet banking accounts.
• Banks should obey the RBI norms and provide facilities as per the norms,
which are not being followed by the banks. While the customer must be given
the prompt services and the bank officer should not have any fear on mind to
provide the facilities as per RBI norms to the units going sick.
• Internet banking facility must be made available in all branches of these two
Banks.
• Each section of these Banks should be computerized even in rural areas also.
Websites Refered
www.E-Banking.com
www.onlinesbi.com
www.bankersonline.com
Books Referd
Age:-
Gender:-
Occupation:-
□ Yes
□ No
□ Yes
□ No
Q3)How oftenly do you use E-banking?
□ Daily
□ Weekly
□ Monthly
□ Never
Q4)Which bank you prefer?
□ SBI
□ ICICI
□ HDFC
□ AXIS
□ Other
Q5) Which of the following E-Banking service you are aware of?
□ Internet Banking
□ Mobile Banking
□ Phone Banking
□ Debit Cards
Q6)Do you feel E-Banking system of the bank is customer friendly?
□ Yes
□ No
□ Yes
□ No
□ Yes
□ No
□ Via SMS
□ E-Mail
□ Brouchers
□ Others
□ Yes
□ No