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Configuration Management
Configuration Management provides information that is essential to the delivery and support of IT services. It is
responsible for the creation and maintenance of a comprehensive and accurate infrastructure model, which can be
shared by all IT processes across the organization. A Configuration Management System (CMS) is an essential tool in
understanding and managing the delivery of IT services.
Sample of Hierarchy within CMS
Printer (Generic Class)
Improved Support
T169
(Configuration Item)
S
Federation Draw data from multiple sources including Support efficient Release Management and infrastructure
Serv
e for inventory,
odel
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rv
lo Identify and redeploy underused components
a
ice
source of truth for information tessential
a provides
to the delivery out-of-the-box
Calculate accurate lifetime Totalfor
adapters Costrapid
of Ownership (TCO) of
i
esk
o
Resource Planning (ERP) systems and barcode scanners.
isp representation of the entire IT infrastructure. which links
em
nt
D
Full Lifecycle Management Ability to track CIs
nt
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and view the entire history of all activities related to CIs. the business
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