Cleaning Services Site Report

A Site:
Date of Audit:
Carried Out By:
Postcode:
Building Type:
Time of Next Clean:
Time of Audit: No of Staff Present:
No of Hours Allocated to Site:

Criteria (Yes/No) Audit Commentary

Staff Issues
Do staff respond to issues raised locally,
verbal/comms log?

Do the cleaning staff use appropriate signage when

cleaning & is the signage clean?

Do the staff adhere to the agreed security

procedures?

Is the attendance record current and filled in

correctly?

Materials / Equipment
Is the correct equipment and material in place to
meet the output specification?

Are all pieces of equipment in good repair?

Do the cleaning staff store their materials and

equipment appropriately?

Is the cleaners cupboard/sluce area kept clean &

tidy?

Health and Safety

Are the dilution rates, colour coding, risk assessments,
COSHH and SSOW current and available?

Have all items of electrical equipment been tested

and are they within the test period?

Customer Service Issues

Do staff have appropriate workwear?

Do the staff exhibit appropriate behaviour?

Contract
Are staff working to their new output schedules?

Housekeeping
Is staff training up to date?

Are there any housekeeping issues which need to

be addressed?

Action Required? (Yes/No)

Issue 5
Page 1 of 8 Rom 04.4/10 Part 1
March 2004
Cleaning Standards Audit Report
Criteria Points Audit Commentary
Operational Area
Hard Floors (out of 3)

Soft Floors (out of 3)

Fixtures and Fittings (out of 3)

Vertical Surfaces (out of 3)

Bins and Ashtrays (out of 3)

Offices
Hard Floors (out of 4)

Soft Floors (out of 4)

Fixtures and Fittings (out of 4)

Vertical Surfaces (out of 4)

Bins and Ashtrays (out of 3)

Common areas and customer facing

Hard Floors (out of 4)

Soft Floors (out of 4)

Fixtures and Fittings (out of 4)

Vertical Surfaces (out of 4)

Bins and Ashtrays (out of 4)

Hygiene - toilets
Hard Floors (out of 4)

Soft Floors (out of 4)

Fixtures and Fittings (out of 4)

Vertical Surfaces (out of 4)

Bins and Ashtrays (out of 3)

Hygiene Fittings (out of 4)

Consumables (out of 5)

Hygiene - catering areas and welfare areas excluding toilets

Hard Floors (out of 4)

Soft Floors (out of 4)

Fixtures and Fittings (out of 4)

Vertical Surfaces (out of 4)

Bins and Ashtrays (out of 3)

Hygiene Fittings (out of 4)

Consumables (out of 5)

External areas and low use

Hard Floors (out of 3)

Soft Floors (out of 3)

Fixtures and Fittings (out of 3)

Vertical Surfaces (out of 3)

Bins and Ashtrays (out of 3)

External Areas - Litter and Leaves (out of 3)

Penalty Points ###

Action Plan Required? (Yes/No)

Action Plan Required By
Action Plan Completed By

Issue 5
Page 2 of 8 Rom 04.4/10 Part 1
March 2004
A Action Plan For:
Cleaning Performance Improvement Action Plan

Compiled By:
Date:

General Info:

Agreed Date of Actual Date of

Description of Issue Agreed Corrective / Preventative Action Who Will Action Completion Completion

Agreed By (Auditor): Date:

Issue 3 TRIAL
Page 3 of 8 Rom 04.4/10 Part 2
January 2004
 Agreed By (Client Rep): Date:
Action Plan Completed (Supervisor): Date:

Issue 3 TRIAL
Page 4 of 8 Rom 04.4/10 Part 2
January 2004
 A Cleaning Service Site Audit Definitions

1 2 3 4
Dominant amounts of dust, debris, Significant amounts of dust, debris, Limited amounts of dust, debris, Insignificant. Very small amounts of dust,
removable stains, smears and accumulated removable stains, smears and accumulated removable stains, smears and debris, removable stains, smears and
deposits. Dominant amount of floors do deposits. Significant amount of floors do accumulated deposits. All floors except a accumulated deposits. All floors except a
not present a uniform finish consistent with not present a uniform finish consistent limited % present a uniform finish small % present a uniform finish
age and wear, with an even lustre if with age and wear, with an even lustre if consistent with age and wear, with an consistent with age and wear, with an even
appropriate, without scuff marks. Large appropriate, without scuff marks. Some even lustre if appropriate, without scuff lustre if appropriate, without scuff marks
Hard Floors proportion of floors do not meet non-slip floors do not meet non-slip standards. marks. All floors meet non-slip standards. and all floors meet non-slip standards.
standards. Unacceptable

Dominant amounts of dust, debris, Significant amounts of dust, debris, Limited amounts of dust, debris, Insignificant. Very small amounts of dust,
removable stains, smears and accumulated removable stains, smears and accumulated removable stains, smears and debris, removable stains, smears and
Soft floors deposits. Unacceptable deposits. accumulated deposits. accumulated deposits.

Dominant amount of dust or dirt
detectable. Dominant amount of fixtures
not free from finger marks or polished
F&F accordingly. Dominant amount of
telephones not sanitised.
Significant amount of dust or dirt
detectable. Significant amount of fixtures
not free from finger marks or polished
accordingly. Significant amount of
telephones not sanitised.
Limited amount of dust or dirt detectable.
Limited amount of fixtures not free from
finger marks or polished accordingly.
Limited amount of telephones not
sanitised.
Insignificant amount of dust or dirt
detectable. Insignificant amount of fixtures
not free from finger marks or polished
accordingly. Insignificant amount of
telephones not sanitised.

Dominant amounts of dust, debris, Significant amounts of dust, debris, Limited amounts of dust, debris, Insignificant. Very small amounts of dust,
removable stains, smears and accumulated removable stains, smears and accumulated removable stains, smears and debris, removable stains, smears and
deposits. No impression of cleanliness. deposits. Several items in evidence or accumulated deposits in evidence or accumulated deposits. Very small amounts
Vertical Unacceptable detectable. Diminishes the impression of detectable. Level is not yet critical, but vaguely in evidence. Does not detract from
cleanliness can be depending on size and position. the general impression of cleanliness.
surfaces Detracts some from the general
impression of cleanliness.

Dominant. More than 15% of bins Significant. Between 5 and 15% of bins Limited amount. Less than 5% of bins Insignificant. Less than 2% of bins
overflowing and ashtrays not emptied and overflowing and ashtrays not emptied and overflowing and ashtrays not emptied and overflowing and ashtrays not emptied and
Bins and bins not lined correctly. No impression of bins not lined correctly. Diminishes the bins not lined correctly. bins not lined correctly. Does not detract
ashtrays cleanliness. Unacceptable. impression of cleanliness. from the general impression of cleanliness.

Dominant amount of WC's pans, seats
urinals and hand basins with traces of
scrum, grime, waste matter, tide marks,
Hygiene fittings build up of cleaning agent or mineral
deposits.
Significant amount of WC's pans, seats
urinals and hand basins with traces of
scrum, grime, waste matter, tide marks,
build up of cleaning agent or mineral
deposits.
Limited amounts of WC's pans, seats
urinals and hand basins with traces of
scrum, grime, waste matter, tide marks,
build up of cleaning agent or mineral
deposits.
Insignificant. Some WC's pans, seats
urinals and hand basins with traces of
scrum, grime, waste matter, tide marks,
build up of cleaning agent or mineral
deposits.

More than 10% of containers empty. Between 5 and 10% of containers empty. Between 3 and 5% of containers empty. Maximum of 2% of containers empty.
Consumables

Issue 3 TRIAL
Page 5 of 8 Rom 04.4/10 Part 3
January 2004
 External areas – Dominant amount of litter and leaves Significant amount of litter and leaves Limited amount of litter and leaves Insignificant amount of litter and leaves
detectable. detectable. detectable. detectable.
Litter and
leaves

Issue 3 TRIAL
Page 6 of 8 Rom 04.4/10 Part 3
January 2004
 5
Nothing. No dust, debris, removable
stains, smears and accumulated deposits.
Floors present a uniform finish consistent
with age and wear, with an even lustre if
appropriate, without scuff marks and meet
non-slip standards.

Nothing. No dust, debris, removable

stains, smears and accumulated deposits.

Nothing - No amount of dust or dirt

detectable, all fixtures free from finger
marks and polished accordingly.
Telephones are sanitised.

Nothing. No dust, debris, removable

stains, smears and accumulated deposits
items are in evidence or detectable.
Immaculately clean.

All items are emptied and clean.

All WC's pans, seats urinals and hand

basins free of scrum, grime, waste matter,
tide marks, build up of cleaning agent or
mineral deposits.

100% of soap, towels and toilet rolls

containers properly stocked.

Issue 3 TRIAL
Page 7 of 8 Rom 04.4/10 Part 3
January 2004
 Free of all litter and free of all but
insignificant amount of leaves.

Issue 3 TRIAL
Page 8 of 8 Rom 04.4/10 Part 3
January 2004