Agenda

 Evolution of Microsoft Teams​

 Strategic direction of Skype for Business to Microsoft Teams​
 Understand current coexistence modes​
 Define potential customer journeys​
 Call to action​
Microsoft Teams

Communicate
through chat, meetings & calls

Collaborate
with deeply integrated Office 365 apps

Customize & extend

with 3rd party apps, processes, and devices

Work with confidence

enterprise level security, compliance,
and manageability
Bringing intelligent communications to life

Microsoft Teams New Skype back-end Artificial intelligence

becomes the core infrastructure will transform the experience
communications client supports voice, video, and for calls and meetings
meetings
Microsoft 365 customer value enables sales pipeline
Start the customer journey with Microsoft Teams as the hub for teamwork

Extended
Opportunities Email & Calendar
Deployment
Hub for Teamwork increases adoption

Security Sites and Files Adoption

Create opportunities for managed services and
additional workloads

Managed services
Project Meetings Creates opportunities driving business transformation
Management and
Voice

Developer & Integration

Create contextual solutions based on Microsoft Graph
and AI and integrate into LoB applications, Microsoft 365
Community
Persistent chat Powered Devices, and Azure.
The Roadmap
What you can do today

Plan your Onboard users Run Teams and Drive value

journey to and begin using Skype for through user
Teams relative Teams today to Business side by adoption.
to the Teams explore the benefits side until Teams Customize and
roadmap. of the hub for fully meets your share Skype and
teamwork in needs. Check out Teams side-by-side
Microsoft 365. these Pilot Essentials User Readiness
Resources. resources.
Messaging roadmap
Available today

✓ Persistent 1:1 and Group Conversations

Enterprise
✓ Team + Channels for Teams Productivity
grade
✓ Hide/Share/Mute Chat

✓ Teams-SfB 1:1 Chat Interop

✓ Guest Access for External Users
• Contact Groups
Skype for Business
• Unified Presence
interop and
• Federated Chat between Teams and Skype for
federation
Business
• Import Contacts from Skype for Business
• Skype for Business Interop with Persistent Chat

Platform ✓ Windows, Mac, Edge, Chrome

and devices iOS, Android, Windows Phone

✓ Messaging Tenant-Level policies

✓ eDiscovery/Hold/Archiving of Messages
✓ Messaging Interop IT Policies
IT Pro
• Messaging User-Level Policies
This document reflects Microsoft’s current expectations; however, dates and individual
• Message Retention Policies features may change and should not be relied upon in making purchasing decisions.
Meetings roadmap This document reflects Microsoft’s current expectations; however, dates and individual features may change
and should not be relied upon in making purchasing decisions.
* Capability has third party dependencies

Available today Coming in 2Q CY2018 (end of qtr)

✓ Schedule in Outlook & Teams
✓ Private and Channel Meetings
✓ User Facing Diagnostics
Enterprise
✓ 80 users in a meeting
grade
✓ Audio Conferencing (preview)
✓ Participant Management
✓ Improved Device Selection
✓ Enable Meeting Lifecycle with
Pre/During/Post
Collaborative ✓ Desktop sharing
meetings ✓ Conversations
✓ Immersive Meeting
Experiences
✓ Windows, Mac
Platform
✓ Mobile: iOS and Android
and devices Meetings
✓ Call Quality Diagnostic Portal
IT Pro
✓ Tenant Policies
✓ Audio Conferencing in over
90 countries
✓ Anonymous Join
✓ Interactive Troubleshooting
✓ Lobby Support
✓ Mute Other Participants
✓ Application Sharing
✓ Give and Take Control in
sharing
✓ Edge, Chrome Browser
Support for meetings
✓ Enable Call Quality Analytics
• Broadcast Meetings
• Cloud Recording
• Federated Meetings
• Large Meeting Support (~250)
• Lobby for PSTN callers
• Outlook meeting schedule from other
platforms (OWA, OLK, mobile)
• PSTN Fallback
• PowerPoint Load and Share
• Whiteboard and Meeting Notes
• Enable VTC Interop Services*
• Skype Room Systems Support*
• Surface Hub Support
• Trio 1 Touch Teams Meeting Join*
• User-Level Meeting Policy
• eDiscovery enhancements
Calling roadmap
This document reflects Microsoft’s current expectations; however, dates and individual
features may change and should not be relied upon in making purchasing decisions.
* Capability has third party dependencies

Coming in 2Q CY2018 Coming in 4Q

Available today
(end of qtr) CY2018 (end of qtr)
✓ Blind Transfer ✓ Multi-call Handling • 1:1 to Group Call Escalation with
✓ Call Blocking ✓ Safe Transfer Teams, Skype for Business, and
PSTN participants
✓ Call Forwarding ✓ Simultaneous
Ringing • Boss and Delegate Support
✓ Caller ID • Call Park
Enterprise Masking ✓ Speed Dial • Call Queues
• Group Call Pickup
grade ✓ e911 Support ✓ Suggested Contacts • Consultative Transfer
• Location-Based Routing
✓ Enable Existing ✓ Transfer to PSTN Call • Organizational Auto-Attendant
• Do not Disturb breakthrough
• Shared Line Appearance
Calling Plan ✓ Translate user input
Support to standard phone • Distinctive Ring
✓ Extension format • Forward to Group
Dialing ✓ Voicemail • Hybrid connection to Teams (Direct
✓ Hold Routing)
• Out of Office Support
Skype for
• Call Support between Teams &
Business ✓ SfB-Teams Calling
Skype Consumer
interop & fed
• Support for existing certified SIP
Platform ✓ TTY Support
Phones*
and devices ✓ Windows, Mac, Edge, iOS, Android
• USB HID

IT Pro ✓ Call Quality Diagnostic Portal

• eDiscovery Enhancements
✓ SfB-Teams Interop Policies
The Journey
Strategic direction and your choices
Today:
Commercial Cloud Commercial
(Office 365) On-Premises

(Online) Skype for Business

(Server)
Future:
Commercial Cloud Commercial
(Office 365) On-Premises

(Server)
Proven, mature solution for Unified Communications
including Enterprise Voice
Long term commitment
Supported
coexistence modes
Journey Building blocks are applicable to a user/cohort of users

Building
Skype for
Teams
Business

Blocks • Chat
• Calling
• Chat
• Calling Islands
All workloads* on both
• Meetings
• Meetings products
• Collaboration

• Chat
• Chat
• Calling
Single Client
• Calling Single client experience;
• Meetings SFB Only or Teams Only
• Meetings
• Collaboration

• Chat
• Calling
Group Collab Only
• Collaboration
Collab only on Teams
• Meetings

• Chat • Meetings Group Collab +

• Calling • Collaboration Meetings Only
Collab + meetings on Teams
Islands Mode • Chat
• Calling (PSTN) AND
•
•
•
Chat
Calling (VoIP)
Meetings
Islands
• Meetings (PSTN)
• Collaboration

This is the default mode. You use it to deploy Teams independently of Skype for Business.
Side-by-side, all capabilities* permitted on both clients, no interop**

Customer Situation
• Smaller or simpler Skype for Business deployment
• Ability and willingness to manage some short term complexity in order to move faster to Teams
Your short term goals
• Go to full Teams experience as quickly as possible
• Conduct a Proof of Concept for Teams
Advantages
• Operationally simple, no interop
• Best Teams experience upfront for all
Caveats
• Requires good user communication to avoid confusion and drive usage towards Teams
• Exit strategy requires users to have deeply adopted Teams by time Skype for Business is deprovisioned

* PSTN services available in one client only

** Limited interop is available to users using SFB, that never signed in to Teams
 • Chat
• Chat
Calling
• Calling OR
•
• Meetings
Teams Only
• Meetings
• Collaboration

In this upgraded mode, the Skype for Business client no longer provides basic IM, presence indicators, chat, calling,
or meeting capabilities.
Customer Situation

Your short term goals

Advantages

Caveats
• Interoperability only supports basic chat and calling between Skype for Business and Teams.
• Users would still leverage the Skype for Business client (meetings-only mode) or Skype Meetings App to join Skype for
Business meetings.
• User must be homed online for Skype for Business
 • Chat
• Chat
Calling
• Calling OR
•
• Meetings
SFB Only
• Meetings
• Collaboration

Users configured in this mode will be prevented from using Teams and will be able to communicate with Teams-
only users by using the interoperability capabilities between Teams and Skype for Business.
Customer Situation

Your short term goals

Advantages

Caveats
• Interoperability only supports basic chat and calling between Skype for Business and Teams.
• To join a Teams meeting, users in this mode will utilize the Teams Web Experience
SFB with Teams • Chat
• Calling AND • Collaboration
SFB with Teams
Collaboration Only
Collaboration Mode • Meetings

Side-by-side, no capability overlap, all UC on Skype for Business, Group Collaboration on Teams

Customer Situation

Your short term goals

Advantages

Caveats
• Chat (P2P) will reside in Skype for Business (stays with Calling)
SFB with Teams Collaboration • Chat • Meetings
SFB with Teams
AND Collaboration and
and Meetings Mode • Calling • Collaboration
Meetings

Side-by-side, no capability overlap, Chat/Calling on Skype for Business, Meetings and Group Collaboration on Teams

Customer Situation

Your short term goals

Advantages

Caveats
• Chat (P2P) will reside in Skype for Business (stays with Calling)
 Assess Evaluate
Upgrade
Prepare Adopt

Skype for Business

Cohort1
(IT)

Skype for Business

Cohort2
(Facilities)

Skype for Business SFB with Teams Collaboration

Cohort3 Teams Only Mode
(HR) Only Mode

Skype for Business

Cohort4
(Sales)

Skype for Business

Cohort5
(production)
 Assess Begin Upgrades
Evaluate End State
Prepare Upgrade Continue

Skype for Business

Cohort1
(IT)
Single Client
Islands Mode Teams Only Mode
Skype for Business
Mode
Cohort2
(Facilities)

Skype for Business

Teams
Cohort3 Only
(HR) SFB with Teams
SFB with Teams Collaboration &
Collaboration & Mode
Meetings Mode
Skype for Business Meetings Mode Teams Only
Cohort4
(Sales) Mode
Skype for Business
SFB with Teams SFB with Teams
Cohort5 Collaboration Collaboration &
(production) Only Mode Meetings Mode
 Assess Evaluate Begin End State
Prepare Adopt Upgrade

Skype for Business

Cohort1
(IT)
Teams Only
Islands Mode
Mode Teams
Skype for Business
Cohort2 Only
(Facilities)
Mode
Establish
Skype for Business Hybrid/ Teams Only
Cohort3
(HR)
Moving Mode
Online
Skype for Business SFB with Teams
Cohort4 Collaboration Only Mode
(Sales)
SFB with SFB withCollaboration
Teams Teams Collaboration Only Mode
Only Mode
Skype for Business
Cohort5
(production)
Scenarios
Customer Starting Point
• O365 Tenant, with AAD Connect, SPO, ExO
• SFBO using Phone System with Calling Plans for all users

Considerations
• All users leverage certified headsets
• Meetings require internal and anonymous external
VoIP participants
• Messaging and calling includes internal and external
business contacts

Journey
• Roadmap
• Messaging: roadmap gate for features landing
end Q2CY18 (Federation)
• Meetings: desired features available
• Calling: roadmap gate for feature landing end
Q2CY18 (Federation)
• Building blocks: SFB with Teams Collaboration Only
Mode, Teams Only Mode
Customer Starting Point
• O365 Tenant, with AAD Connect, SPO, ExO
• SFBO using Cloud Connector Edition at multiple locations
• 1000 users using Messaging and Voice workloads only

Considerations
• 80% of the user population leverages Phone System
today with CCE
• All messaging is contained within the company
• Meetings are not current being used, but there is
interest in enabling dial-in conferencing in the future

Journey
• Roadmap
• Messaging: desired features are available
• Meetings: new workload; define use cases as needed
• Calling: roadmap gate for features landing in Q2
CY18 (Direct Routing, Handsets)
• Building Blocks: SFB with Teams Collaboration Only Mode,
Teams Only Mode
Customer Starting Point
• Hybrid customer with SFB Server 2015
• O365 Tenant, with AAD Connect, SPO, ExO

Considerations
• A number of users require the ability to record meetings
• There are 10 conference rooms, currently leveraging
Skype Rooms Systems v2.
• The organization wants to take advantage of
collaboration tools as quickly as possible

Journey
• Roadmap
• Messaging: desired features (channel messaging)
available
• Meetings: roadmap gate for features landing in
Q2 CY18 (Cloud Recording, Room devices)
• Calling: desired features available
• Building Blocks: SFB with Teams Collaboration Only
Mode, SFB with Teams Collaboration and Meetings
Mode, Islands Mode, Teams Only Mode
Customer Starting Point
• O365 Tenant, with AAD Connect, SharePoint on-premises, ExO

Considerations
• Full Enterprise Voice feature set (SFB Server 2015)
currently in use
• Contact Center deployed
• Meetings are conducted with internal and external
federated users, dial in conferencing
• Messaging with internal and external users, including
Skype Consumer

Journey
• Deploy SharePoint Online
• Configure hybrid (split domain) to O365
• Roadmap: Messaging gated end Q1CY18 (federation,
Skype Consumer), Meetings gated end Q2CY18 (federated
join, PSTN lobby), Voice gated end Q4CY18+
• Building Blocks: Islands Mode (PoC), SFB with Teams
Collaboration Only Mode, SFB with Teams Collaboration
and Meetings Mode, Teams Only Mode
• Investigate upgrade to SFB Server 2019
Demo
Closing
Microsoft Teams resources
Existing New
Plan your transition to Teams Learn about Teams
Engage your account team, FastTrack, and partners Explore the benefits of the hub for teamwork in
for guidance and support along the journey. Microsoft 365.
http://aka.ms/skypeandteams http://aka.ms/successwithteams

Review the roadmap Try Teams

Evaluate your needs relative to timing and Download Teams today.
capabilities on the Microsoft Teams roadmap.
https://products.office.com/en-us/microsoft-
Use Skype and Teams side by side until Teams fully teams
meets your needs.
https://products.office.com/en-US/business/
office-365-roadmap
Microsoft Teams Partner Resources
Use these resources for further guidance on the Microsoft Teams partner opportunity.

Sales Tools: Customer Tools:

• Pitch Deck • Achieve more with • Deployment
• Demo Guide Microsoft Teams • Quick start guide
• Video • Change Management • Training
• FAQ for Partners • Videos
• Interactive Demo • Adoption and usage • Teams Help Center
• User adoption dashboard
Eager to Learn about Adopting
Microsoft Teams?
Enable your customers to adopt Microsoft Teams! Register for the following webinar, you’ll learn
about key features and functionality of Microsoft Teams, helping you position Microsoft Teams
with your customers. After a brief introduction, our Microsoft Partner Technical Consultations with
cover a broad range of topics from licensing and Office 365 integration to implementation phases
and specific customer scenarios. We'll walk you through product demos and share the latest
Microsoft Teams roadmap as this service continues to expand and grow.

https://www.microsoftevents.com/profile/form/index.cfm?PKformID=0x42221810001
Thank You!