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PAPER 1
DURATION: 1½ HOURS
INSTRUCTIONS:
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1. What is the centre of all business activities called? IV. Departmental stores
a. Office
b. Firm a. I only
c. Subsidiary b. I and IV only
d. Organization c. I, II and IV only
d. I, II, III and IV only
2. An organizational chart shows the:
11. A Carpal Tunnel Syndrome is a result of R.S.I; this is
a. order in which tasks should be done
an illness that is:-
b. type of offices an organization has
a. affecting the throat
c. structure of an organization
b. caused by repetitive strain on the wrist
d. interpersonal relationship in an organization
c. caused only by managers in the office
3. What are the two basic forms of office layout? d. caused by looking at the computer screen for too
a. Enclosed and Cellular long
b. Enclosed and Open-plan 12. The word ‘skills’ means the same as:-
c. Enclosed and Nucleus a. abilities
d. Open-plan and Nucleus b. attitudes
c. qualifications
4. Which of the departments maintain personnel records
d. experience
for all employees?
a. Records Management 13. A cellular office is one in which:-
b. Human Resources a. its occupants sit in their own work space
c. Administrative b. accommodates between 10 to 20 workers
d. Accounts c. accommodated between 1 and 4 workers
d. there is always a window
5. Communication is complete when there is a?
a. Degree of understanding 14. A digital camera is more useful in the modern office
b. Full stop at the end of a sentence than a traditional camera because:
c. Sender and receiver a. traditional cameras are too expensive
d. Segree of ambiguity b. digital camera photographs can be placed on the
6. The Marketing Department of a company is computer immediately for distribution by e-mail
responsible for:- c. traditional cameras are too heavy to carry outside
a. organizing the production of goods to be sold the office
b. buying raw materials for manufacture d. none of the above
c. controlling the stock levels of finished goods 15. Combination equipment usually mixes the feature of
d. forecasting the demand for products the following individual pieces of office equipment:-
7. The most common size of paper for letters, reports a. telephone, photocopier, fax machine
and similar documents is? b. risograph, printer, fax machine
a. A3 c. fax machine, photocopier, shredder
b. A5 d. photocopier, fax machine, printer
c. A4
d. Quarto 16. The inputs that go into the production process are:-
a. land and labour
b. land, materials, labour and capital
8. Please make arrangements to prepare 800
c. labour and capital
copies of top quality which will be used at an
d. land, materials and capital
executives’ conference
The machine which should be used is the?
a. Offset litho
b. Spirit duplicator
c. Stencil duplicator
d. Photocopier
52. A letter contains ALL the following EXCEPT: 57. Upon resigning from a job, a person should:-
a. Agenda a. write a letter of resignation
b. Signature b. thank co-workers and leave
c. Complimentary Close c. not show up for work
d. Subject Heading d. thank each person in the entire organization
53. Which of the following would be suitable for 58. The type of telephone call for which the charges are
communicating information to a large number of billed to the called telephone number is:-
people in different countries? a. local call
a. Teleconferencing b. long distance
b. Voicemail c. collect call
c. Telephone d. station-to-station
d. Cellular phone
59. …………. Paper is mainly used for business letters,
reports and minutes.
54. All the following are characteristics of Open a. A6
Communication Climate EXCEPT? b. A5
a. Supportive c. A2
b. Defensive d. A4
c. Equal
d. Observation
60. To determine if a reference book has information on a
specific topic, one should consult the:-
a. title page
b. bibliography
c. index
d. foreword
TOTAL MARKS = 60
END OF EXAMINATION
“EXCELLENCE ALWAYS”
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