3/15/2017 Excel freezes and bar shows 'Excel not responding' when I try ­ Microsoft Community

By using this site you agree to the use of cookies for analytics, personalized content and ads.
Learn More

Community

Question
Applies to Office | Excel | Other/unknown | Office 2013
180 views

Excel freezes and bar shows 'Excel not responding'

when I try to move a line of data by cutting and
inserting.
LM LMG_915 asked on January 24, 2016

Whenever I move a line of data ﴾ctrl x or using the ribbon﴿ then insert that line of data into the worksheet ﴾either
with the ribbon or the right click window command﴿ Excel freezes up, goes into not responding mode for a minute
or two before allowing me to continue.

This happens even if I only insert a blank row or delete a blank row.  Eventually after a long delay, it clears and I
can use the file with the changes made.  But waiting 2‐3 minutes after an insert is ridiculous.

There are no complicated formulas in the worksheet. Only simple sums, and adds.
Worksheet has no shapes or graphs
There are only 2 links to other worksheets ‐ redid them, then disabled them and excel still locks up.
I am not running any add‐ons.
I have unchecked 'enable live preview' in options.
Have lots of memory available and disc space.

File size is only 701KB 

Worksheet is not protected.

This happens with only one worksheet open. 

Have done the following and have not solved the problem:

Tried to doing same steps to cut and insert using only the touchpad ﴾no mouse﴿ still happens

https://answers.microsoft.com/en­us/office/forum/office_2013_release­excel/excel­freezes­and­bar­shows­excel­not­responding/dbc39d1c­9623­4916­9d6b­8ca… 1/5
3/15/2017 Excel freezes and bar shows 'Excel not responding' when I try ­ Microsoft Community

Set calculation to manual.  

Checked actual last cell in worksheet ‐ it is where it should be ﴾no excess blank cells﴿

Have repaired the office 2013 installation

After reading the various forums on the web, I also:

Checked and cleared formats, 

Checked for conditional formats ‐none. 

Tried resetting default printer from my network printer to adobe.pdf and then to one note ‐ still locks up.

Cleared the formula error checking.

This happens with several different worksheets.  

They all worked fine when I was using excel 2010 and windows xp.  
Problems occurred when computer failed and I had to replace all programs and operating systems.  

I am currently using windows 10 on a Lenovo ideapad 500 laptop, Intel I7, 2GB graphics.
But the same problem occurs on a friend's HP envy Laptop also running windows 10 and Office 2013.

Ideapad 500 Laptop | Intel Core i7 | 1080p | 2GB Graphics.

  

2 people had this question

Me Too Reply

Answer

E for Excel replied on January 24, 2016

Launch expert ‐ Office 2016
MCC: Content Creator

Try following ﴾one by one and check the result after that step﴿. Leave whatever you have already tried ‐

1. Update your office as well as Windows 10 to latest patches from Microsoft site. Microsoft keeping releasing
Office and Windows 10 patches to correct known errors.

2. Perform Quick Repair of the office installation ‐ https://support.office.com/en‐NZ/Article/Repair‐an‐Office‐

application‐7821d4b6‐7c1d‐4205‐aa0e‐a6b40c5bb88b

3. Please look into C:\Users\User_Name\AppData\Roaming\Microsoft\Excel ﴾replace user name with your user
name, you can directly reach here by copy and pasting following without quotes in Explorer address bar ‐
"%appdata%\Microsoft\Excel\"﴿ and see if is contains few files / folders. Move those files to some other location
﴾i.e create a backup of those files / folders and delete all files / folders from here﴿. Hence, make Excel folder blank.
https://answers.microsoft.com/en­us/office/forum/office_2013_release­excel/excel­freezes­and­bar­shows­excel­not­responding/dbc39d1c­9623­4916­9d6b­8ca… 2/5
3/15/2017 Excel freezes and bar shows 'Excel not responding' when I try ­ Microsoft Community

Now open the file and see if the problem disappears or not. 

Note ‐ to find Excel path, you need to find XLSTART path. Excel folder contains XLSTART folder in itself ﴾In case,
your XLSTART path is not in Appdata﴿

1. Open Excel
2. ALT+F11
3. If Immediate Window is not visible, type CTRL+G. Same can be also be accessed through View > Immediate
Window
4. Type "? application.StartupPath" without quotes and press enter
5. You will have your path below.

4. You may login to Windows with a new user profile and see if it helps.

5. Review following link ‐ https://community.office365.com/en‐us/w/manage/office‐365‐and‐windows‐10‐

problems‐and‐solutions

6. Turn off Hey Cortana and reboot your computer ﴾useful particularly if Excel performance is slow﴿.

7. Sometimes, this is caused due to excel not being able to access the default printer. Close all office applications
and change your default printer through Start > Devices and Printers to another printer. It may be some physical
one or One Note or XPS or PDF or anything else. If this is the problem, then you will need to update your printer
driver for default printer. 
Also upgrade all your Printer Drivers to latest from the internet.

8. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky Anti Virus
 etc. See if you have any of them installed. Close them one by one and see whether it helps.

9. Sometimes, add‐ins can cause problems. To determine, if add‐in is a problem start Excel in safe mode and see if
problem has gone away. If yes, then start Excel normally and disable add‐ins one by one and start Excel again
every time you disable an add‐in to determine the culprit add‐in.

To start Excel in Safe Mode ‐

Hold CTRL key and click on Excel icon

OR
In the Search Box above Windows icon, type "Excel /s" without quotes and enter.

10. Issues in Protected View

File > Options > Trust Center > Trust Center Settings > Protected View > Uncheck all options
File > Options > Trust Center > Trust Center Settings > File Block Settings > Uncheck all options

﴾For reference, You may review the following thread ‐ http://answers.microsoft.com/en‐

us/office/forum/office_2013_release‐excel/cannot‐open‐some‐office‐files‐after‐upgrading‐from/c103ee49‐2e87‐
4421‐ad96‐f433ec77ec54﴿

11. Go to C:\Program Files ﴾x86﴿\Microsoft Office\Office15, look for EXCEL.EXE

Right Click on this, Properties, In Compatibility tab, check ""Run this Program as an Administrator""
Start the Excel. You might again get the error. Close Excel and uncheck "Run this Program as an Administrator" and
start Excel again. You should not get the error anymore.
https://answers.microsoft.com/en­us/office/forum/office_2013_release­excel/excel­freezes­and­bar­shows­excel­not­responding/dbc39d1c­9623­4916­9d6b­8ca… 3/5
3/15/2017 Excel freezes and bar shows 'Excel not responding' when I try ­ Microsoft Community

﴾If folder path is not correct, you will have to find EXCEL.EXE manually, like Program Files ﴾x86﴿ may be Program
Files. Or you can even search for EXCEL.EXE in your C: drive

12. File > Options > Advanced ‐ In General section ﴾go very much down in Advanced﴿, check "Ignore Other
applications that use Dynamic Data Exchange ﴾DDE﴿". Close and re‐start the Excel. Uncheck "Ignore Other
applications that use Dynamic Data Exchange ﴾DDE﴿". Close and re‐start Excel again. You should not get the error
anymore. ﴾Basically, DDE should remain unchecked﴿

13. You may try to disable the Hardware Graphic Acceleration and verify the result:

    Open Excel.
    Click on file, Options.
    Go to the Advanced tab.
    Under the Display section, check the box for 'Disable hardware graphics acceleration'.
    Click ok and restart Excel.

14. If above don't solve your problem, re‐installation of office may ﴾and may not also﴿ solve your problem. Remove
MS Office completely by downloading Fixit tool and from http://support.microsoft.com/kb/2739501 and running it.
Make sure that you have license keys ready before you attempt re‐installation. If you don't have license keys,
please do not attemp re‐installation. You can also install MS Office by logging into www.office.com/myaccount if
you have registered your copy.

Regards
www.eforexcel.com

Timezone: UTC+05:30, PST+12:30

Be the first person to mark this helpful

Helpful Solved my problem ﴾0﴿ Reply

All replies ﴾2﴿

Still have questions?

Ask the community

Related Content

Show more content like this

https://answers.microsoft.com/en­us/office/forum/office_2013_release­excel/excel­freezes­and­bar­shows­excel­not­responding/dbc39d1c­9623­4916­9d6b­8ca… 4/5
3/15/2017 Excel freezes and bar shows 'Excel not responding' when I try ­ Microsoft Community

English

Microsoft Community Code of Conduct

Community Participation Center

Trademarks

Privacy & Cookies

Terms of Use

© 2017 Microsoft

https://answers.microsoft.com/en­us/office/forum/office_2013_release­excel/excel­freezes­and­bar­shows­excel­not­responding/dbc39d1c­9623­4916­9d6b­8ca… 5/5