Escolar Documentos
Profissional Documentos
Cultura Documentos
STUDENT DECLARATION
RAJNI
CERTIFICATE
ACKNOWLEDGEMENT
Above all no words can express my feelings to my parents, friends all those persons
who
supported me during my project. I am also thankful to all the respondents whose
cooperation & support has helped me a lot in collecting necessary information.
I would also like to thank almighty God for his blessings showered on me during the
completion of project report.
EXECUTIVE SUMMARY
Punjab National Bank is having large number of customer base with high loan
disbursement and recovery of loans.
The standard chartered bank showed less outstanding balance which presented
in
percentage form in the diagram.
• There are procedural delays, which harass the customers lot this will
crush the
curtsy of customers to avail the home loan.
• The attitude of bank employees some times non cooperative and it creates
a hurdle
in building trust and Confidence among customers about banks.
• The banks do not take into account the paying capacity of customers. So
some
customers are not able to get amount of Loan needed by them.
Finally the whole research was carried out in a systematic way to reach at exact
results.
The whole research and findings were based on the objectives some of the limitation
faced
in collecting the data were Lack of time, lack of data, non-response, reluctant
attitude and
illiteracy of respondents, which posed problems in carrying out the research.
• The Banks should use easy procedure, or say, less lengthy procedure for
the
sanctioning of loan to the customer. There should be less number of
legal
formalities, in case this exists, then, these should be completed in
less time. This
will be helpful in attracting more customers.
• Although the interest rates on specific norms, yet customers seek less
interest rate
which can lower their cost of house. So banks should try to lower their
interest
rates. Needles to say, that the bank which having lower interest rates,
have the
maximum clients for loans.
TABLE OF CONTENTS
Chapter Scheme………………………………………………………….. vi
List of Tables………………………………………………………………vii
List of graphs………………………………………………………………viii
List of charts……………………………………………………………….ix
List of Abbreviations……………………………………………………... x
CHAPTER 1: INTRODUCTION-
1.1 Introduction to home loans…………………………............... 1
1.2 Advantages of home loans…………………………………… 1
1.3 Disadvantages of home loans………………………………... 2
1.4 Disbursement of home loans………………………………… 3
ANNEXURES…………………………………………………………… 103
LIST OF TABLES
TABLE NO. TITLE PAGE NO.
LIST OF GRAPHS
LIST OF CHARTS
CHART TITLE PAGE NO
NO
6.1 Snapshot of HDFC LTD 50
LIST OF ABBREVIATIONS
ABBREVIATIONS EXPANSION
CHAPTER- 1
CHAPTER – 1
INTRODUCTION
The various banks offer attractive interest rates to boost and help their
customers.
Many banks provide loans on fixed or floating rates to facilitate consumers as per
their
needs.
The public sector banks charge high processing cost for home loan’s
sanctioning.
They are forced to pay serious charges at various stages to fulfill the
requirements. Some
consumers are not able to pay such charges so such people could not avail the
benefits of
home loan schemes.
The every bank has its own procedure to disburse the loan amount among
customers. After choosing your right home, the next step is disbursement of home
loans.
The loan amount is disbursed after identifying and selecting the property or home
that are
purchased and submit the requisite legal documents. In the disbursement of home
loans a
clear title and full verification to ensure that a person has full rights on his
house. The 230A
clearance of seller and /or 371 clearances from the appropriate authority of income
tax is
also needed.
Parent - son: - It can be clubbed if only son is there but not if any male
sibling exists.
(iii) General Terms and Conditions: - The following are the terms and conditions
applicable to the basic home loan product only. These are likely to change on the
basis of
the variations of the home loan product. Typically, in general home loans, the
following
conditions are applicable :-
1) The loan to value ratio (LTV) cannot exceed a particular percentage. This
differs from
product to product and from one Housing Finance Institutional Bank (HFI/B) to
another. The components of the value of the Property calculated here are covered
under
cost of property.
2) The maximum tenure of the bank is nominally fixed by HFI/Bs. However, HFls/Bs do
provide for different tenures with different terms and conditions.
3) The installment that one pay is normally restricted to about-50-per cent of the
monthly-
gross income of the candidate.
4) The total monthly outflow towards all the loans that have been availed of,
including the
current loan is normally restricted to 50% of the gross monthly income.
5) One will be eligible for a loan amount which is the lowest as per one's
eligibility. This is
calculated as per the LTV norms, the HR, norms and the FOIR norms as mentioned
above.
6) Most HFls/Bs consider the profile before they judge the repayment capacity. The
judgement is based on age, qualifications, number of dependents, employment
details,
employer credentials, work experience, previous track record of repayment of any
loans
that have been availed of, occupation, the industry to which the candidate's
business relates
to, if he/she is self-employed, then the turnover in the last 3-4 years etc.
7) Some HFIs/Bs insists on guarantees from other individuals for the repayment of
the
loan. In such cases, the customers has to arrange for the personal guarantee before
the
disbursement of the loan takes place.
8) The property should be technically clear before the HFIs/Bs disburses the loans
amount. Most of institutions and banks have a teams of technical experts who visit
the site
to get a technical report before the disbursement of loan. This is also beneficial
to the
customer as they check for the technical quality and compliance with local laws.
9) The property should be legally clear before one can avail of a disbursement of
the loan
amount. Housing-Finance Institutions /Banks (HFIs/Bs) take legal clearance from
their
lawyers before the disbursement of amount. This proves to be beneficial to the
customers
as a legal expert checks his/her documentation to ensure that he/she get a proper
title to the
property.
10) The disbursement of the loan is as per the progress of construction of the
property
unless it is a ready property in which case the disbursement will be by one single
cheque.
PEMI or simple interest on the loan amount disbursed to the customer in case of a
part
disbursement will be payable by the customer on the disbursement.
11) The disbursement in most cases will be favoring the builder or the seller or
the society
or the development authority as the case may be. The disbursement will come in the
customer's favour under special circumstances only.
12) The repayment of loan can be made either through deduction against salary,
post-dated
cheques, standing instructions or Auto debit instructions to bank.
13) The principle is amortized either on annual reducing or monthly reducing basis
as the
case may be.
The above terms and conditions are generally true for most Housing
finance
Institutions/Banks with respect to the general Home Loans. However, the specific
terms
and conditions vary with respect to special Housing Finance Institutions or Banks.
The different kinds of charges applicable to home loans are discussed below:
a) Processing fees :-
First of all, comes the process fee. This is a charge that is levied by most
HFls/Bs.
This has to be paid at the time of submission of the application form. It's
normally charged
as a percentage of the loan amount sanctioned. Some HFls also charge a flat fee
based on
the loan amount instead of a percentage. When a lower amount is sanctioned the
excess
fees paid at the time of submission of the application is adjusted with the
charges, which
one make to the HFI/B subsequently. Most HFls/Bs refund the processing fee if the
loan
application is rejected.
b) Administrative fees :-
c) Rate of interest :-
This is the rate of interest applicable on the loan amount through the tenure
of the loan.
It is charged on the principal monthly reducing method. Most HFIs/Bs give an option
to
select either a fixed rate of interest or a variable rate of interest.
d) Legal Charges:-
Some HFIs/Bs mainly Public Sector Banks levy legal charges that they incur
on
getting the property documents vetted by their panel of lawyers.
e) Technical Charges:-
In case the cheques through which one make a payment to HFls get dishonored,
some
minimum charges are levied by the HFI. The same are recovered from the customer.
HFls/Bs charge delayed payment charges from the customer if he/she delays the
payment of installments beyond the due date.
These are levied as a percentage on the delayed payment charges by most HFls.
They
are levied if one fail to pay the dues within the stipulated time after a delay has
taken place.
l) Prepayment Charges :-
This is a penalty charged by HFls/Bs from when one makes either a part
prepayment
or a full repayment of the loan. This charge is levied only on lump sum payments
and not
on the EMls that one pays. This charge is levied on the amount prepaid by one and
not on
the entire outstanding principal. These charges are gradually being discount. So,
these are
the charges levied by most Housing Finance Institutions and Banks while granting
home
loan to the customers. Now, the decision on the repayment capacity shall be talked
about as
follows.
Less:- Any non regular variable income appearing on the salary slip (including
overtime,
etc.)
Add : - 50 per cent of the average variable income of the last six months.
Add: - Any fixed cash/voucher payments for which proof can be submitted.
Add: - 50 per cent of the average variable cash/voucher payments with proof like
traveling
reimbursement etc.
Add :- HRA receivable if not being received already in the salary slip.
The above income calculated for the calculation of eligibility using IIR and FOIR
norms.
For calculation of FOIR, the installments of all the loans that one has availed of
currently
for which repayment is being made is taken into account as well. The lower of the
two
eligibilities is considered as the maximum repayment capacity.
Average of the net profits of last 2 years as it appears in the profit and loss
account
(Returns need to be filed for the same. They should be filed regularly before the
due date
is over).
Less: - Any income, which is unusual and non-recurring in nature like sale of some
asset,
etc which affects profits substantially,
Add: - Any expense that is unusual and non-recurring in nature like repairs and
maintenance that has not been capitalized and effect profit adversely.
Add: - 50 per cent of the average depreciation of the last two years. The above
income is
calculated for the calculation of eligibility using IIR and FOIR norms.
For calculation of FOIR the installments of all the loans that one has availed of
currently
for which repayment is being made is taken into account and the eligibility is
worked out.
The lower of the two eligibilities is considered as the
maximum repayment capacity.
(vi) Credit documentation:-
For salaried slips for the last three months appointments letter-salary
certificate-
retainership agreement, if appointed as a consultant-Form 16 issued by the employer
in
customer's name income document for self employee - last three years profit and
loss
account statement duly attested by Chartered Accountants. Last three years Balance
Sheets
duly attested by Chartered Accountant, last three years Income Tax Returns with
computation chart duly filed and certified by the Income Tax authorities.
b) Proof of employment : -
Identify card issued by the employer- Visiting card.
• Name of promoter/directors
• Background of promoters/directors
• Number of employees
• List of branches/factories
• List of suppliers
• List of clients/customers
• Turnover of employer
• Annual reports of the employer for the last two to three years.
Bank statement for the last six months of all operating and salary
accounts - Bank
statements for the last six months of all current accounts, if self-employed-any
other
photocopies of investments held, if required by the HFC.
e) In case of alternator additional security, documents for the same depending upon
the
security details.
f) Post dated cheques for the EMls.
The above documents are only indicative in nature and do not cover the entire list.
It may,
also be noted that in a resale case, the previous chain of agreement also need to
be taken.
(viii) The tax benefits that are applicable to housing loans for individuals :-
Currently Tax Benefits to individuals are available only for the Home Loans and
Home
Extension Loans products. The benefits available are covered under these sections.
Property Insurance :-
CHAPTER-2
CHAPTER-2
OBJECTIVES OF STUDY
There is no strongest foundation for your dream home, than a cheap loan. Home loans
have
become that stronger foundations for people who want to own a home. The main
objectives
of the study are as follows :-
1) The main objective of this study is to know the Customers perceptions about home
loans
of HDFC housing development finance corporation LTD.
3) Generating good business to the company by promoting and selling the products of
HDFC LTD.
4) To know the ideas of customers about home loan products and services.
The main purpose of this study is to attain the knowledge of the processing system
of home
loans. the main purpose of the study are as follows :-
• To know the ideas of customers about home loan products and services.
The Indian housing finance industry has grown by leaps and bound in few years.
total
home loans disbursements by banks has risen which witnesses phenomenal growth from
last 5 years. There are greater number of borrowers of home loans. so by this study
we can
find out satisfaction level of customers and problems faced by them in obtaining
home.
CHAPTER -3
CHAPTER-3
RESEARCH METHODOLOGY:-
To fulfill the information need of the study. The data is collected from
primary as
well as secondary sources-
A - PRIMARY SOURCE:-
I decided primary data collection method because our study nature does not
permit
to apply observational method.
In survey approach we had selected a questionnaire method for taking a customer
view
because it is feasible from the point of view of our subject & survey purpose. We
conducted 100 sample of survey in our project to judge the satisfaction level of
customers
which took home loans.
• Sample size;-
For the questionnaire I have taken the sample size of 100 customers of HDFC
LTD.
B – SECONDARY SOURCE:-
It was collected from internal sources. The secondary data was collected on
the
basis of organizational file, official records, news papers, magazines, management
books,
preserved information in the company’s database and website of the company.
3.3- SAMPLING :-
SAMPLE SIZE :-
Large sample gives reliable result than small sample. However, it is not feasible
to target
entire population or even a substantial portion to achieve a reliable result. So,
in this aspect
selecting the sample to study is known as sample size. Hence, for my project my
sample
size was 100.
The Sample Size consists of both the Professional and Business class
people. IT
peoples, Doctors, Jewelers, Timber Merchants & Real estate Agents are taken as
Sample.
SAMPLING TECHNIQUE:-
Data has been presented with the help of bar graph, pie charts, line graphs etc.
PLAN OF ANALYSIS:-
Tables were used for the analysis of the collected data. The data is also neatly
presented
with the help of statistical tools such as graphs and pie charts. Percentages and
averages
have also been used to represent data clearly and effectively.
i) The sample size of 100 customers and 4 banks might prove a limitation because of
difficulty in generalization of results.
ii) To collect the data from various banks was quite difficult due to non-
cooperation of
some banks. This proved to be major limitation of the study.
iii) To access such a large number of customers was difficult because of non-
cooperative
attitude of respondents.
iv) Lack of data was also the other limitation of the study as some of banks do not
have
proper data on topic.
v) There was limitation of time to conduct such a big survey in limited available
time.
vi) Ignorance and reluctant attitude of customers was also a major limitation in
this study.
Thus above all were the limitations in this research study. The maximum
efforts
were made to overcome these limitations in the study.
CHAPTER-4
CHAPTER – 4
REVIEW OF LITERATURE
SUMMARY:-
• Home loans have an inverse relation with interest rates i.e. when interest
rate low
the demand of home loans increase. (Ojha 1987)
• People are going more towards home loans than private mortgage insurance
.(Berstain 2008)
• There are some problems also attach with these home loans such as time i.e
filling
of application of loan to closing ,people have their own specified needs from these
home
loans which are not fulfilling. (Lacour Micheal 2006).
• SBI provide a very low interest rate on home loans as compared to other
banks.
(SBI May 2000)
Berstain David (2009) examined in his study taken from 2001 to 2008 that
in this
period there is increase use of home loans as compared to private mortgage
insurance
(PMI).he have divided his study into four sections. Section 1 describes why people
are
going more for home loans than PMI. the main reason for this that now home loans
market
provide Piggybank loans for those people who don’t have 20% of down payment.
Section
2 tells the factors responsible for the growth of home loans and the risks on
shifting toward
home equity market without any PMI coverage. PMI can protect lenders from most
losses
up to 80% of LTV and the absence of PMI will result in considerable losses in an
environment. Section 3 tells the measures in changes of type of loans. For this he
have
taken the data from the 2001 and 2007 AHS a joint project by HUD and Census The
results
of this analysis presented in Table One reveal a sharp increase in the Prevalence
of owner-
occupied properties with multiple mortgages among properties with Newly originated
first
mortgages. Section 4 describe the Financial status of single-lien and multiple-lien
households and for this he have taken the survey of consumer finance and show that
financial position is more weaker in multiple loans than the single loans.
Vandell, Kerry D (2008) analysis the sharp rise and than suddenly drop down home
prices
from the period 1998- 2008. changes in prices are for the reasons as such economic
fundamentals , the problem was not sub prime lending per se, but the Fed‘s dramatic
reductions, then increases in interest rates during the early- mid-2000 , the
housing ―boom
was concentrated in those markets with significant supply-side restrictions, which
tend to
be more price-volatile; he problem was not in the excess supply of credit in
aggregate, or
the increase in sub prime per se, but rather in the increased or reduced presence
of certain
other mortgage products.
La courr, Micheal (2007) analysis in his study the factors affected the increase in
the level
of Annual percentages rates (APR) spread reporting during 2005 over 2004. the three
main
factors are changes in lender business practices; (2) changes in the risk profile
of
borrowers; and (3) changes in the yield curve environment. The result show that
after
controlling for the mix of loan types, credit risk factors, and the yield curve,
there was no
statistically significant increase in reportable volume for loans originated
directly by
lenders during 2005, though indirect, wholesale originations did significantly
increase.
Finally, given a model of the factors affecting results for 2004-2005, we predict
that 2006
results will continue to show an increase in the percentage of loans that are
higher priced
when final numbers are released in September 2007.
La cour Micheal (2006) examined the home purchase mortgage product preferences of
LMI households. Objectives of his study to analysis the factors that determined
factors
their choice of mortgage product , is different income groups have some specified
need to
met particular product. The role pricing and product substitution play in this
segment of the
market and do results vary when loans are originated through mortgage brokers? For
this
they have use the regression analysis and the results are high interest risk reduce
loan
value. Self employed borrower chooses reduce documented loans than salaried
workers.use
of this product type seems to be more prevalent among borrowers with substantial
funds
for down payment and better credit scores. In case of pricing Multi families
requires price
premium and larger loans carry lower rate. And the role of time, particularly, the
time
required for the loan to proceed from application to closing it is find that
government
lending taking the longest time and Nonprime loans the shortest time.Multi family
properties take longer time in closing. And during peak season take longer time to
close.
And for last objective it is find that broker originated loans close faster.The
effect of
mortgage brokers on pricing and other market outcomes is fertile ground for
additional
research.
Dr. Rangarajan C. (2001) said that the financial system of India built a vast
network of
financial institutions and markets over times and the sector is dominated by
banking sector
which accounts for about two-third of the assets of organized financial sector.
Haavio, Kauppi (2000) stated that countries where a large proportion of the
population
lives in owner – occupied housing are experiencing higher unemployment rates. Than
countries where the majority of people live in private rental housing, which might
suggest
that rental housing enhances labour mobility. In this paper, they develop a simple
inter
temporal two region model that allow us to compare owner occupied housing markets
to
rental markets and to analyze how these alternative arrangements allocate people in
space
and time. announced that it will offer loans for Rs. 2-10 lakh at 12.5 percent the
lowest rate
offered by any housing finance provider, big brother SBI has taken the rate war in
the
home loans category to new heights. This is because, apart from the low rate, the
interest
on these loans is calculated on principal, which is reduced every month unlike
other
housing finance companies which calculate interest on annually reducing basis.
Narasimham Committee (1991) points out that although the banking system in our
country has made rapid progress during the last two decades, there is decline in
productivity and efficiency and erosion of profitability. The committee strongly
make
indications of liberlising, deregulating economy to make Indian baking system more
competitive and efficient.
Godse (1983) in his essay, “looking a fresh at banking productivity” observe that
productivity aspect is only at the Conceptualization stage in banking industry. He
suggested improvement in productivity and procedures, costing of operations and
capital
expenditure etc.
Fanning (1982), while examining bank productivity of British banks observed that
although the productivity of the UK clearing banks is improving, they are still
heavily over
manned as compared with similar banks else where.
be ignored. He suggested that while meeting social responsibility banks should try
to make
developmental business as successful as possible.
Varde and Singh (1979) in a study "profitability of commercial banks" over 15 years
gave
consideration to two types of factors that effects interest rates levels i.e.
internal factors
(including operational and managerial efficiency of individual basis).
Banking Commission (1972) reviewed bank operating methods and procedures and made
recommendations for improving and modernizing these, particularly relating to
customers
services, credit procedure and internal control systems. It observed that present
methods of
working out branch profitability are not appropriate and an integrated costing and
financial
reporting system is needed.
Department of Banking operations and development, RBI : Bombay observed that the
rapid expansion of banks activities since 1970 called for a phase of consolidations
to
improve the quality of banks operational efficiency, productivity and customer
services.
CHAPTER-5
CHAPTER-5
Home loans in India have made people Buy Property in India in spite of the
skyrocketing prices. Today, we find considerable Real Estate Investment in India,
either in
the field of Residential Property in India or Commercial Properties in India. Home
Loans
in India are disbursed by many Banks as Loan Banking is on of the most important
function of the Financial Services in India. Property Dealers and Real Estate
Consultants
in India usually recommend that we undertake appropriate Home Loan or Mortgage Loan
counseling so that we can Buy Apartment in India at an affordable Mortgage
Rate.Purchasing the home of your dreams is not an easy task. Especially when you
plan to
buy a home on loan. Home loan means that you buy a house on installments. In
simpler
terms when you want to own a home and can’t afford to pay the amount in lump sum,
you
can pay it in monthly installments with an interest rate.
The interest rates of home loans are expected to go down even further
according to
analysts who foresee a cut down in the rates by the RBI in the wake of the decision
taken
by US Federal Reserve to cut its rates by a significant margin.
There are number of companies offer cheap home loans at a low interest rate.
You can
avail loan against existing house for renovation or expansion etc. There are many
nationalized banks that offer finance for affordable housing. India Housing has put
together
a comprehensive data to provide you with the cheapest Home Loans available in the
market. We have listed all the important housing finance institutes and some of the
top
home finance banks providing lowest interest rates.
In the last few years, housing loan scenario in India has changed
drastically. It has
taken a front seat and people are looking forward to owning their own houses. It is
no more
a dream that required lifetime saving and a difficult decision to make. Today the
new home
purchase loan is much easily available and is much cheaper than what was available
earlier.
Banks are now everywhere and the schemes are implemented even in villages and
smaller
towns. The housing loans are popular there too, however, the activity of building
flats is
little slow. It would not be wrong to say that there has been a boom in the home
loan
market and with this boom; there is also a boom in the Number of home loans
mortgage
brokers in India.
Rukmini Devi Institute of Advanced Studies
40
j j j jj jj j
The main reason for this boom in home loan market is the change in
government
policies. It is our government’s motivation that the home loan interest rates in
India have
fallen considerably. Lot many banks are offering home loans and this is available
at low
EMIs (Equated monthly Installments). High EMIs are now a thing of past. Today
lending
rate is in the range of 7.5 to 15 %.
Again, there are different types of home loans available today. The
interest rate
available is also of two different types. One is the fixed rate loan and the other
is the
floating rate loan. In the fixed rate loan, whatever interest is fixed on the start
of loan is
carried on for the complete period. However, in the other one, the interest rate is
not fixed
and as the interest rate goes up or low the effect is directly transferred to the
person who is
taking the loan. In the last few years the floating interest rate has been a
favorite among
most of the people taking home loans.
There is also a trend to opt for home construction loan. This loan is
available to
those who want to design their homes according to their requirement and taste. In
other
words, this loan is meant for those who themselves want to construct their new
home.
As shared earlier, taking a loan is not a difficult task. However, before
taking a
loan, one must realize that the relationship with the bank will be for a longer
period usually
15 to 20 years so one must ensure faith and integrity in bank. Apart from low rate
of
interest, the bank should also provide some value added services. The other thing
is to look
into is the property that is to be brought. Making sure that the builder has all
sanctions and
facility to build a good building is very important.
Taking home loans these days has become simpler. With the RBI regularly
bring
down interest rates; taking home loans have become extremely easy. Housing loans
which
were 16.5% to 18% a few years ago fell by 11.5% to 13%. With interest rates going
down,
people increasingly number apply to take these loans. Some of the leading banks
offering
home loans in India, including ICICI Bank, IDBI Bank, HDFC Bank , Bank of Baroda,
SBI, Standard Chartered Bank and Axis Bank .
Validation of the Information: - In the next stage, HFCs validate the information
provided by the customer on the application form. They usually conduct checks on
the
residential address of the customer, the place of employment of the customer, and
credentials of the employer. Some HFCs may insist on a personal interview with the
customer and perform a reference check on the references provided by the customer
on the
application form.
of the loan. This is the actually the approval of the money lending procedure by
the
company. However, the money is sanctioned only after the documents and the property
on
behalf of which the loan is being granted is thoroughly verified.
Validation of Property: - Prior to disbursement, the HFC also conducts a site visit
to the
customer's property to ensure that all construction norms have been adhered to
properly.
Once the HFC is satisfied that the property is legally and technically clear, they
disburse
the loan amount. The disbursement from the HFI is on the basis of the stage of
construction
of the property.
Payment Procedure: - Once all the above mentioned process, the borrower is entitled
to
take the money from the lender party. Until such time that the entire sanctioned
amount is
not drawn, the customer is supposed to pay a simple interest on the Actual Amount
drawn
(without any principal repayments). The EMI payments commences only after the
entire
sanctioned loan amount is drawn.
16 to 20 11 1032 9.50
932
The above table illustrates the comparison between the interest rates from
various
Housing Finance Companies and banks. It can be seen that if one wishes to go for
floating
loans, the bank which gives the best deal as far as the interest rate is concerned
is HDFC
followed by PNB Housing Finance with the lower rates.
and points are locked in, you should be protected against increases while your
application
is processed. This protection could affect whether you can afford the mortgage.
However, a
locked-in rate could also prevent you from taking advantage of price decreases,
unless your
lender is willing to lock in a lower rate that becomes available during this
period.
It is important to recognize that a lock-in is not the same as a loan
commitment,
although some loan commitments may contain a lock-in. A loan commitment is the
lender’s promise to make you a loan in a specific amount at some future time.
Generally,
you will receive the lender’s commitment only after your loan application has been
approved. This commitment usually will state the loan terms that have been approved
(including loan amount), how long the commitment is valid, and the lender’s
conditions for
making the loans such as receipt of a satisfactory title insurance policy
protecting the
lender.
Charges of a lock-in:-
Lenders may charge you a fee for locking in the rate of interest and
number of
points for your mortgage. Some lenders may charge you a fee up-front, and may not
refund
it if you withdraw your application, if your credit is denied, or if you do not
close the loan.
Others might charge the fee at settlement. The fee might be a flat fee, a
percentage of the
mortgage amount, or a fraction of a percentage point added to the rate you lock in.
The
amount of the fee and how it is charged will vary among lenders and may depend on
the
length of the lock-in period.
Types of lock-in:-
Locked-In Interest Rate--Locked-In Points :- Under this option, the lender lets you
lock
in both the interest rate and points quoted to you. This option may be considered
to be a
true lock-in because your mortgage terms should not increase above the interest
rate and
points that you’ve agreed upon even if market conditions change.
Locked-in Interest Rate--Floating Points:- Under this option, the lender lets you
lock in
the interest rate, while permitting or requiring the points to rise and fall
(float) with
changes in market conditions. If market interest rates drop during the lock-in
period, the
points may also fall. If they rise, the points may increase. Even if you float your
points,
your lender may allow you to lock-in the points at some time before settlement at
whatever
level is then current. (For instance, say you’ve locked in a 10½ percent interest
rate, but not
the 3 points that went with that rate. A month later, the market interest rate
remains the
same, but the points the lender charges for that rate have dropped to 2½. With your
lender’s agreement, you could then lock in the lower 2½. Points.) If you float your
points
and market interest rates increase by the time of settlement, the lender may charge
a greater
number of points for a loan at the rate you’ve locked in. In this case, the benefit
you might
have had by locking in your rate may be lost because you’ll have to pay more in up-
front
costs.
Indian Economy is growing at a nice pace (8% p.a) which is also driving per capita
income
rise. The demand of real estate has reached at a new peak according to ninth five
year plan
there is a shortage of 42million houses .But in India the figures to GDP are
smaller in
comparison to the other countries Contribution of housing to GDP is close to 8%.
Sources:
NHB
5.4 Indian Market for Home loans is more than Rs.500,000 crore:-
Today, not only the metros are witnessing the housing crunch even the second tier
cities
like- Jaipur, Bhubneshwar, Lucknow, Trivendrum etc. are falling into the dearth of
living
space and wanting for more expansion.
India Report:
Indian credit report in comparison to the other Asian countries is shown in the
statistics
below, which is among the lowest. It is Indian psyche that credit is termed bad,
Indian are
traditionally not inclined to take credit this reflects in the figures below:-
GRAPH :- 5.1
Indian Home loans industry is growing at a fast pace 30% per annum, this
can be
seen in the stats shown below with average ticket size (loan size) and Amount
disbursed is
rising every year the opportunities have become more dominant for different
organization
in India. The demand drivers are fast growing middle class population, rise in
working
women workforce, bigger aspirations of youth, Tax saving, Transparency in the real
estate
market.
GRAPH:- 5.2
Still in comparison to other nations India has a long way to go, The figures
shown
below shows that even the GDP/mortgage ratio is low which indicates that credit is
not
well sought as figure below shows the average percentage of mortgage to GDP
.
GRAPH:-5.3
Comparison with other nations India fall behind in terms of Mortgage Penetration
which
directly demonstrates the potential in Indian market for Housing mortgage finance
companies
GRAPH:- 5.4
Sources: RBI
The above figure shows the rise in prices of space per sq feet in
different major
cities.
Housing shortage in India: - The below figure shows the ever-increasing demand for
houses in India and also mentioned here is the Rural and urban requirement. Banks
are
driving new strategies to tap both the markets in a different way – Rural/Urban.
There are
categories with Indian loan demand, which is shown in this figure
FIG:- 5.6
all the industry. So we have also discussed this issue in terms to define trend of
home loan
market in India.
Bankers who were earlier falling over each other to dole out home loans,
even for
soft furnishings, have suddenly become choosy. Banks like SBI, ICICI Bank, UTI
Bank,
IDBI Bank and leading mortgage firm HDFC are now apparently making a conscious
attempt to curb their aggression in the home loan market.situation is like that if
a customer
who recently approached a private sector bank for a home loan of about Rs 10 lakh
for a
tenure of 15 years found, to his shock, that the eventual loan disbursement was
just Rs 5
lakh. Most bankers aren't willing to confirm any slowdown in their home loan
portfolio.
On record, they attribute the marginal dip in home loan disbursements to the recent
hike in
interest rate.
Privately, however, they have a different story to tell. "The slowdown in
the home
loan market for select players like ICICI Bank was evident from January. ICICI
Bank's
average home loan disbursement in a month is around Rs 2,500 crore in a month,
which
has come down to almost Rs 2,000 crore in March," said a private sector banker.
ICICI
Bank officials denied any slowdown in their home loan portfolio and they say that
the
recent dip in interest rates has had some impact on disbursals. However, in
absolute terms,
it is still low. Even this slowdown the deposit growth for the sector as a whole is
around
17%, while credit is growing at almost 28%, forcing banks to become selective.
Institutions
now charge a floating rate of 8 to 8.25 per cent on home loans above Rs 20 lakh.
Initial
estimates by bankers suggest that the increase in rate for home loans and other
segments
would be around 25-50 basis points (0.25% to 0.5%). Even as the provisioning
requirement
has gone up around 60 basis points, the hike in interest rates may be lower as the
impact
would be felt for the first year. It would also depend on how well capitalized the
banks are
as the rise in provisioning and risk weightage would affect the return on equity
for banks.
Weaker banks and banks with a large portfolio of these loans are likely to be more
affected
and may hike rates first.
Home loan growth of disbursals were at 20 per cent in 2007-08 according
to a study
by the credit rating agency CRISIL, a Standard & Poor’s company. This rate is lower
than
the 30 per cent annual increase seen in the past three years, but in absolute terms
represents
a substantial expansion. The slower growth reflects the impact of rising property
prices and
interest.
GRAPH :5.7
Competition is not new to HDFC, after all ICICI Bank was a tough competitor
when it went on a customer acquisition spree some years back. This time around,
although
ICICI may not be in a position to give HDFC a run for its money, public sector
banks,
especially State Bank of India (SBI) could.
The difference between four years ago and now is that money today is not yet
cheap and certainly not as inexpensive as it was back in 2004 and 2005. Of course
with
bank loans to HDFC now treated as priority lending, the cost of funds for HDFC
should
come down. But should long-term rates go up, HDFC will feel the pinch.
That’s why the market sat up and took note when SBI kicked off an 8 per
cent in-
the- first -year product believing HDFC could lose some market share. In the recent
rally,
the stock which had plunged to a two year low, has gained 31 per cent to the
Sensex’s 23
per cent. The good news is that transactions could start picking up in the second
half of
2009 now that property prices have started trending down as have interest rates.
But although the home loan major believes it can manage a growth of 20 per
cent in
2009-10, analysts are not so sure. CLSA points out that HDFC’s loan growth (pre-
securitisation) would be around 15-17 per cent. One reason for this is that HDFC
Bank
may now hold back a higher proportion of loans that it originates; the bank
currently
sources just over a fourth of HDFC’s loans.
5.8 Interest and market trends in year 2009:- Home loan interest rates, especially
on
new home loan accounts, started softening from the beginning of this year when the
Reserve Bank of India (RBI) announced sharp cuts in the repo rate and cash reserve
ratio
(CRR). The RBI started slashing the key policy rates since October last year, after
taking
into account the worsening liquidity situation of banks here. The central bank has
reduced
its key policy interest rates (repo and reverse repo) and reserve ratio (CRR) four
times in
the last six months. The cut in the repo rate meant commercial banks would have
funds
available at a lower cost. On the other hand, the cut in the CRR meant banks would
have to
keep less money with the RBI and hence they had more money to lend. Analysts
believe
that interest rates have not yet bottomed out and there will be further cuts in
borrowing
rates over the next few months.
While the interest rate cut expectation is a thing of the past, the question
is will it go
back to the old levels of 7-8 percent which contributed to a property boom?
Consensus is
already building up for the fact that we are headed towards a low interest rate
regime in the
coming couple of years, in line with global trends. In the case of the domestic
economy, the
trigger for low interest rates has already happened on the deposit front with banks
reducing
the rate by 1-2 percent in the last few weeks. Now, the deposit rate has come down
to
single digit even with respect to long term deposits (on 3-5 years) and that would
mean
banks have access to cheaper funds. With inflation too sliding down at a rapid
pace, there is
hope for continuance of a cheaper rate regime.
Following in State Bank of India’s (SBI’s) footsteps, other state-run banks
may also
come out with scheme offering home loan at a fixed rate of 8%. The Indian Banks’
Association (IBA) would review the response of borrowers towards the SBI scheme
after
three weeks and if it finds that there has been a good response, other banks will
follow suit.
Last week, SBI had announced that it would offer home loans at a flat rate of
8% to all
borrowers and would freeze this rate for one year. The chairman of one of the major
banks,
who asked not to be named, said SBI can afford to lend at such cheap rate as it has
one of
the best current and savings account (CASA) deposit ratio. CASA deposits are the
cheapest
source of funds for a bank and a high CASA deposit ratio brings down their average
cost of
funds. This in turn helps the bank in offering cheaper credit while maintaining
their net
interest margin (NIM). NIM is the difference between the rates at which banks
borrow and
lend.
State-owned banks started cutting their home loan rates after country's largest
lender; State
Bank of India froze its new home loan rates at eight per cent for one year
recently.
HDFC Reduces Home Loan Rate By 0.5 Percent: - Home finance major HDFC reduced
home loan rates by 50 basis points for all its existing floating rate customers.
HDFC also
said that it will charge 10.25 percent of interest annually from new applicant for
a loan of
Rs 20 lakh or less. And for loans of more than Rs 20 lakh, it will charge interest
at 11.25
percent. The bank also reduced the interest rate on deposits that it accepts from
the public
by 50 basis points. In a statement to the media, HDFC informed that all the changes
will
come into effect from December 22.
HDFC was able to bring home loan cuts because the government and RBI had taken
series
of measures to infuse liquidity into the economy. Over the last three months, RBI
has cut
key policy rates, including cash reserve ratio, repo and reverse repo rates, and
statutory
liquidity ratio. Government has also infused money into the housing sector through
the
National Housing Bank. PSU banks are also forced to cut rates for new home loans up
to
Rs 20 lakh.
Although in the past few weeks several banks cut home loan rates, but those
decisions
applied only to new customers. HDFC is the first major housing lender to cut rates
for both
current and new customers. While commenting on this matter, Keki Mistry, HDFC vice
chairman and MD said that the bank was able to exercise the move especially because
of
the recent reduction in the cost of funds. The wholesale funding rate has declined
from
October-November levels hence HDFC decided to pass on the benefits to its
customers,
both old and new ones.
This is the basic home loan for the purchase of a new home. If you want to
buy a
flat in some society or some already built house, banks and HFCs sanction you home
purchase loans for this process.
An extension loan is one which helps you to meet the expenses of any
alteration to
the existing building like extension/ modification of an existing home; for example
addition of an extra room etc. One can avail of such a loan facility of a home
extension
loan, after obtaining the requisite approvals from the relevant municipal
corporation.
Bridge loans:-
Bridge Loans are designed for people who wish to sell the existing home and
purchase another. The bridge loan helps finance the new home, until a buyer is
found for
the old home.
Refinance loans:-
Refinance loans are taken in case when a loan for your house from a HFI at
a
particular ROI you have taken drops over the years and you stand to lose. In such
cases you
may opt to swap your loan. This could be done from either the same HFI or another
HFI at
the current rates of interest, which is lower.
Taking home loans these days has become simpler. With the RBI regularly
bring
down interest rates; taking home loans have become extremely easy. Housing loans
which
were 16.5% to 18% a few years ago fell by 11.5% to 13%. With interest rates going
down,
people increasingly number apply to take these loans. Some of the leading banks
offering
home loans in India, including ICICI Bank, IDBI Bank, HDFC Bank State Bank, Bank of
Baroda, Kotak Bank, SBI, Standard Chartered Bank and Axis Bank.
Highlights:-
HDFC home loans can be applied for either individually or jointly. Proposed owners
of the
property will have to be co-applicants. However, the co-applicants need not be co-
owners.
Maximum tenure is 20 years subject to retirement age.
Loan Amount: - 85% of the cost of the property (including the cost of the land) and
based
on the repayment capacity of the customer.
Rate of Interest :- The current applicable fixed rate of interest in respect of the
total loan
approved is as follows:
All loans on annual rest basis. You repay the loan in Equated Monthly instalments
(EMIs) comprising principal and inertest.EMI per Rs 1, 00,000 (for loan up to
Rs.2,
00,000)
Term of Loan
Rupees
(No. of Years)
5 2199
10 1401
15 1159
EMI per Rs.1, 00,000 (for loan greater than Rs.2, 00,000)
Term of Loan
Rupees
(No. of Years)
5 2199
10 1416
15 1175
Pending final disbursement, you pay interest on the portion of the loan
disbursed. This
interest is called pre-EMI interest.An early redemption charge of 2% of the
amount being
prepaid is payable on repayment of a loan ahead of schedule.
Step Up Repayment Facility; - helps younger borrowers to take a much bigger loan
today
based on an increase in their future income.
Flexible Loan installments Plan: - Often customers, parents and their children
wish to
purchase properties together. The parent is nearing retirement and their
children have just
started working. This option helps such customers combine the incomes and take a
long
term home loan where in the instalment reduces upon retirement of the earning
parent.
Accelerated Repayment Scheme provides borrower the opportunity to repay the loan
faster by increasing the EMI. Whenever the borrower gets an increment, increase
in
disposable income or have lump sum funds for loan prepayment, they can benefit
by
saving of interest because of faster loan repayment. Borrower can benefit by:
Documents Required :-
1) SALARY SLIPS (3 MONTHS CURRENT) :- The salary slip is usually a printed sheet
of paper that contains 2 components
• Date
• Descriptions ;- It contains the brief and standardized description of the
activity or
the account related to the transaction .Eg. Clearing cheque 166129,
Transfer
deposit.
• Deposits: - It contains the amounts that were credited to the account
• Withdrawal ;- It contains the amounts that were debited to the account.
This is
carefully studied to find out about any regular withdrawals or a series
of checks so
that any existing loans may be revealed and there can be a correct
estimate of the
repayment capacity.
• Balance :- It shows effect of transaction on the pre existing account
balance
• Special feature :- HDFC will not consider any loan s with out standing
EMI of or
below 6 months.
3) FORM 16 :- It is form given by Employer which states the income earned from
that
company during the full financial year ,and gives the details of Tax deducted at
source.
shows the various deductions that will not be included and it also contains the
Rebates on
which he earns tax benefit.
5) RESIDENCE PROOF :- The residence proof includes the Electricity bill, Telephone
bill, Ration Card ,Passport.
6) PHOTO ID PROOF :- The photo proof includes the Pancard ,Voter ID card, Employee
ID card, Passport etc.
7) AGE PROOF: - The age proof includes the Pan card, Passport, Photo ID.
OR 5618/-
HDFC takes from applicant whichever is less. This is applicable time to time.
10) PHOTOCOPIES OF PROPERTY PAPERS.
1) WALK IN :- This refers to the Applicants who apply for the loan by going to the
service
centre or regional branch office .They may have come to know about HDFC s home loan
service from any source but this is their first contact with HDFC is in absence of
any
intermediary like friends, sales men etc.The applicants who contact through or by
the
Website are also included in the walk in category. Walk-In applicants are given
concessions
on fees and charges which is applicable from time to time.
2) CALLCENTRE LEADS: - The callcentre leads refer to the applicants that come in
contact with HDFC through HDFC Bank or through HLSIL .HDFC bank is the banking
section of HDFC which informs HDFC Ltd about persons who it thinks to needing a
loan
.HLSIL which has been started by HDFC Ltd and refers to Housing Loan Services India
Limited.
This organization has been especially started by HDFC to assist persons searching
for
home loans at easy rates and good service.HLSIL contacts probable needfuls of home
loan,
contacts them, explains them the various advantages of an HDFC home loan and get
their
loan application filled. Every HDFC service centre has its own team which is
managed by
leader who reports diectly to the Branch Manager .In the India habitat centre the
HLSIL
team is under the leadership of a team leader who reports directly to Mr. Prashant
Malik(Branch MgrIHC /Ranked 2nd in the prestigious National Corporate Challenge
2005
conducted annually by HDFC )
3) DSAs and BSAs; - These are respectively the Direct selling agents and the
Business
selling agents.the DSAs refer to organizations which work in agreement with HDFC
and
forwards them the loan requests of applicants they contact or those that contact
them on the
other hand BSAs usually forward loan requests and assist HDFC by forwarding them
the
names addresses contact nos etc of various probable needfuls of home loans BSAs
usually
are Builders who book houses for sale in the future. they may also include
Brokers.Egs for
DSAs are Nishk,Chatrath,BKM.etc
Application Munirka
HUB
DataEntry
Login
Scanning
Recommendation
DoubleChecking
Over(ROVR)
Disbursement
Fixed Over(DCOVR)
of loan
The Loan charges
The representation shown above is not a perfect copy of the actual process.
This is because
these stages are taking place simultaneously and one application is being
taken care for by
the experienced employees of both HDFC Ltd service centre and HDFC Ltd HUB
(also
called the back end office).Also the applicant may be asked to send
information or may be
asked questions regarding his requirement and/or his documents for his own
convenience
Hence the loan application may or may not shuttle through different stages.
APPLICATION STAGE :- This is the stage where the Application Form first
reaches the
concerned Service Centre Here all the documents in the application are
reviewed by the
experienced staff present at the service centre The HDFC Ltd employee who
reviews the
file checks to see whether all documents are present and in their proper
place .He checks if
the documents are duly filled,not fake,attested by authority in question and
present in
order.In case any document is missing the applicant is contacted
electronically or by mail
.The applicant is contacted by telephone and requested for the document until
he denies it
being with him. This exercise is called FOLLOW UP. the credit appraisal of
the loan
application starts at this stage. The service centre employees compute the
gross salary, IIR,
FOIR, Loan Eligibility ratio etc.The credit worthiness of the applicant is
calculated here.
It is also at this stage that the QUICK DATA ENTRY of the loan
application is done
to create a serial no. of the application. after that another page appears
and more data is
entered .It is now that a special and unique LOAN A/C NO. is created under
which all the
loan processes will be carried out. The number that has been generated is
communicated to
the applicant by means of a letter and/or electronic communication the system
of
electronically recording the data helps to create ready reference, a proof
,helps in quick and
easy processing of the data. It also helps to very easily and quickly share
data with other
employees of HDFC.
The next and important processing performed at the service centre is
that of filling
up a document known as the INTERVIEW SHEET. for processing individual loans
(salaried cases) .It contains various simple entries like :-
1. Name of borrower
2. Name of co-borrower
3. Income details:-Family background and permanent address etc.
It also contains various important entries like.
5. Gross Salary
6. Rental
7. Other incomes
8. Obligations: - The various other loans that the applicant is entitled to pay
,their amount,
their remaining terms ,source etc.
9. Remarks;- This collumn contains the various findings that the employee has found
out
after thorough review of the applicants documents such as bank statement, salary
slip etc.
Hence the interview sheet contains the important findings which the
employee has
collected after careful review of the various documents .The interview sheet helps
to cut
corners and helps save time by not having other employees to go through the
documents
again and again .It hence acts as a souce of quick reference.
After all this has been performed well enough the loan application will be
arranged
in a file and all it will be given its loan a/c no which also acts as its file no.
the file is now
ready to be sent to the HUB where further processing will take place.
SCANNING: - In this stage the various important documents of the applicant are
scanned.
this helps to create their electronic copy which acts as a ready reference, a
proof, and can
also be shared and utilized by other employees of HDFC Ltd.
DATA ENTRY :- The file has been sent to the back end office or the HUB .At HUB
there
are many experts with their own specializations . these officials review the
various parts of
the filae again and perform many specialized tasks Data entry is also one of these
tasks
.this entry is much more different and complex as compared to the earlier performed
Quick
Data Entry. An exhaustive amount and type of information has to be entered into the
ILPS
system ranging from Personal Details, Employment Details to Property Rate History
and
Customer Interactions.
SPECIAL CASE :- A special case can arise if the applicant has not mentioned the
property for which he wants to take a loan .In that case the applicant can let the
case be
remain pending . this means that the Applicants loan request will be considered to
be
complete even though he has not decided the property. However the Applicant is
expected
to finalise the property in a short time.
A Property Address is necessary to
1. get the loan disbursed
2. Process the Legal and Technical Appraisal of the property and its Papers.
DISBURSEMENT: - The last and final stage in the Home Loan process is that of
disbursement. after the sanctioning has taken place the applicant becomes a
registered
customer of HDFC Ltd .
He can now take the disbursement of the loan from any of the various service centre
of
HDFC .The loan shall be disbursed in one Lump sum or in suitable installments to be
decided by HDFC with reference to the need and/or progress of construction (which
decision shall be final and binding on the borrower).The borrower hereby
acknowledges
the receipt of the loan disbursed as indicated in the receipt.
CHAPTER-6
CHAPTER-6
COMPANY PROFILE
OF
INTRODUCTION:-
Housing Development Finance Corporation Limited , founded 1977 by Ravi
Maurya and Hasmukhbhai Parekh, is an Indian NBFC, focusing on home mortgages.
HDFC's distribution network spans 243 outlets that include 49 offices of HDFC's
distribution company, HDFC Sales Private Limited. In addition, HDFC covers over 90
locations through its outreach programmes. HDFC's marketing efforts continue to be
concentrated on developing a stronger distribution network. Home loans are also
Sharcket
through HDFC Sales, HDFC Bank Limited and other third party Direct Selling Agents
(DSA).
HDFC Incorporated in 1977 with a share capital of Rs 10 Crores, HDFC has
since
emerged as the largest residential mortgage finance institution in the country. The
corporation has had a series of share issues raising its capital to Rs. 119 Crores.
The gross
premium income for the year ending March 31, 2007 stood at Rs. 2,856 Crores and new
business premium income at Rs. 1,624 Crores. The company has covered over 8,77,000
lives year ending March 31, 2007.
HDFC operates through almost 450 locations throughout the country with its
corporate head quarters in Mumbai, India. HDFC also has an International Office in
Dubai,
UAE with service associates in Kuwait, Oman and Qatar. HDFC is the largest housing
company in India for the last 27 years.
SNAPSHOT-I
• Besides the core business of mortgage HDFC has evolved into a financial
conglomerate with holdings In:
CHART:- 6.1
HDFC
LTD
SNAPSHOT-II
jjjjjjjj
HDFC Limited
Mr. Deepak S Parekh: - serves as Executive Chairman and Chief Executive Officer of
the
Board of Housing Development Finance Corp. Ltd., (HDFC). He joined HDFC Limited in
a senior management position in 1978. He was inducted as a whole-time director of
HDFC
Limited in 1985 and was appointed as its Executive Chairman in 1993. He is the
Chief
Executive Officer of HDFC Limited. Mr. Parekh is a Fellow of the Institute of
Chartered
Accountants (England & Wales).
Mr. K.m mistry: - The Managing Director of the Corporation. He has been employed
with
the Corporation since 1981 and was the executive director of the Corporation since
1993.
He was appointed as the deputy managing director in 1999 and the Managing Director
in
2000. He is also a member of the Investors’ Grievance Committee of Directors.
Ms. Renu S. Karnad: - The Executive Director of the Corporation. She has been
employed with the Corporation since 1978 and was appointed as the Executive
Director of
the Corporation in 2000. She is responsible for overseeing all aspects of lending
operations
of HDFC.New Delhi.
BOARD OF DIRECTORS:-
Mr. D S Parekh - Chairman Mr. D N Ghosh
GROUP COMPANIES:-
• HDFC Bank: World Class Indian Bank- among the top private banks in India.
• HDFC AMC: One of the top 3 AMCs in India- Preferred investment manager.
• HDFC securities
JOINT VENTURE
HDFC Standard Life Insurance Company Limited was one of the first companies
to
be granted license by the IRDA to operate in life insurance sector. Reach of the JV
player is
highly rated and been conferred with many awards. HDFC is rated ‘AAA’ by both
CRISIL
and ICRA. Similarly, Standard Life is rated ‘AAA’ both by Moody’s and Standard and
Poor’s. These reflect the efficiency with which HDFC and Standard Life manage their
asset
base of Rs. 15,000 Cr and Rs. 600,000 Cr. respectively.
HDFC Standard Life Insurance Company Ltd was incorporated on 14th August
2000. HDFC is the majority stakeholder in the insurance JV with 81.4% staple and
Standard of as a staple 18.6% Mr. Deepak Satwalekar is the MD and CEO of the
venture.
HDFC Standard Life Insurance Company Ltd. Is one of India’s leading Private Life
Insurance Companies, which offers a range of individual and group insurance
solutions. It
is a joint venture between Housing Development Finance Corporation Limited (HDFC
Ltd.) India’s leading housing finance institution and the Standard Life Assurance
Company,
a leading provider of financial services from the United Kingdom. Both the
promoters are
will known for their ethical dealings and financial strength and are thus committed
to being
a long-term player in the life insurance industry- all important factors to
consider when
choosing your insurer.
Business Growth:-
The company commands a market share of over 60% in the housing finance
sector.
Leveraging on its brand equity HDFC has also entered the Indian Mutual Fund scene
quite
recently. HDFC was the only applicant to be given clearance by the government, to
enter
the Rs 250 bn life insurance business. This in itself speaks volumes about the
management’s professional reputation.
Financial year 2000 proved to be a boon for housing finance companies, as
the tax
benefits announced in the budget, coupled with the low real estate prices and
rising
disposable incomes, spurred housing demand. As a result, demand for housing finance
too
has registered high rates of growth. The housing sector has now been recognized as
an
engine of economic growth and HDFC is well placed to capitalise on this surge in
demand.
Against this backdrop, HDFC logged in an excellent performance. The company’s
approvals and disbursements during the first half of financial year 2001 witnessed
a year
on year growth of 33% and 32% respectively. The robust growth in itself is a
conclusion
that HDFC’s business is far less susceptible to any economy downturn.
leveraging its own as well as the network of HDFC Bank. The company can leverage
its
existing channels to provide the products and services in the areas of Infotech
services,
asset management, life insurance and commercial banking. This over a longer time
frame
can emerge as a major source of revenue for the company.
The company’s proactivity and brand name, has always accorded it premium
valuations on the bourses. But the evidence of increasing competition (from SBI and
ICICI) may lead to slow down in its growth, in turn affecting its current
valuations.
Nevertheless, if its investments in new ventures like call centres, mutual funds,
insurance
and Internet initiatives click, then HDFC looks set for higher growth and hence,
valuations.
Also one should not ignore the value of its 27% stake in HDFC Bank (India’s No. 1
private
sector bank), which will pay rich dividends to the company.
The near term concerns however, are centered on its diversifications. It is
not easy
for the company to dominate its other new businesses, as it has done in housing
finance.
With its entry into the insurance sector in association with Standard Life of the
UK, the
growth from other income may slowdown, as the insurance business requires long
gestation period and large investments. Lower than anticipated returns could also
worry its
investors.
GRAPH:-6.3
In addition to home building loans, HDFC also offers home extension, home
improvement
and home conversion loans. It also helps to identify and value properties. HDFC
also offers
depository services in form of term deposits.
HDFC provide loans to meet all your requirements for you to make that house a home.
• Home Improvement Loan
HDFC BANK:-
• 23.26% owned by HDFC(inclusive of warrants)
• Financials (as per Indian GAAP) for the half year ended Sept 30,
2008
– Total net revenues: Rs 48.26 bn, increase of 51% over previous
year
– PAT: Rs 9.92 bn, increase of 44% over the previous year
Products: - Diversified product portfolio covering all life stages and needs:-
• Offers 20 individual products and 5 group plans along with 5 optional riders
• Offers 8 fund options with market linked products
Market share: - Market share of 7.3% (private sector) and 4.7% (overall) in terms
of
Effective Premium.
TABLE:-6.4
CONSOLIDATED EARNINGS:-
(As at March 31, 2008)
HDFC consolidated
To cater to non-resident Indians, HDFC has offices in London and Dubai and service
associates in Kuwait, Oman, Qatar, Sharjah, Abu Dhabi and Al Khobar, Jeddah and
Riyadh
in Saudi Arabia.
• Goldman Sachs has listed HDFC as one among top 7 financial services
organization in 2008.
• HDFC ranked among the top 3 Best Managed Companies in India by Finance Asia
in 2007
• Selected as the best Indian company in the FIs / NBFCs / Financial Services
sector
at the Dun & Bradstreet – American Express Corporate Awards 2006 and 2007.
• Best Investment Management Company in India by EUROMONEY 2007
• HDFC was awarded a rating of 4 out of 5 in Karmayog's ‘Corporate Social
Responsibility Ratings’ in 2007.
• HDFC is featured in the Limca Book of Records 2006, for the landmark
achievement of Rs. One trillion in home loan approvals
• HDFC was awarded the Gold Shield in the Finance Sector by ICAI for
excellence
in Financial Reporting in 2005. This is the 14th time HDFC has been selected
for
this award.
• HDFC has been awarded the 'Business Superbrand' status.
• HDFC has been awarded the 'Best Home Financier' title by Outlook Money –
2005
• Economic Times Corporate Citizen of the Year Award - November 2004.
FUTURE: - HDFC has always been market-oriented and dynamic with respect to
resource mobilisation as well as its lending programme. this renders it more than
capable to
meet the new challenges that have emerged. Over the years, HDFC has developed a
vast
client base of borrowers, depositors, shareholders and agents, and it hopes to
capitalize on
this loyal and satisfied client base for future growth. Internal systems have been
developed
to be robust and agile, to take into account changes in the volatile external
environment.
HDFC has developed a network of institutions through partnerships with some of the
best
institutions in the world, for providing specialized financial services. Each
institution is
being fine-tuned for a specific market, while offering the entire HDFC customer
base the
highest standards of quality in product design, facilities and service.
CHAPTER-7
CHAPTER- 7
DISBURSEMENT OF HOME
LOANS BY HDFC HOUSING DEVELOPMENT FINANCE
CORPORATION LIMITED
2.35%
2.30%
2.25%
2.20%
2.15%
2.10%
2.05%
1QO4 2QO4 3QO4 4QO4 1QO5 2QO5 3QO5 4QO5 1QO6 2QO6 1QO7 2QO7 1QO8 2QO8 1Q09
GRAPH-7.3
HDFC: Y/Y Disbursement growth:-
45%
40%
35%
30%
25%
20%
15%
1QOO 2QOO 3QOO 1QO1 2QO1 3QO1 1QO2 2QO2 1QO3 1QO4 1QO5 1QO6 1QO7
1QO8 1QO9
HDFC provides long-term housing loans to low and middle-income individuals, as well
as
to corporations. HDFC also provides construction finance to real estate developers,
besides
providing lease-financing facilities to companies and development authorities for
infrastructure and other assets.
CHAPTER-8
CHAPTER-8
HDFC LTD :-
Interpretation:-
On the above table, it is evident that there are increase in No. of account
holders
from 700 to 1594 in the year 2008-09. The loan amount distributed among home loan
account holder has also increased from Rs.90.07 crore in 2004-05 to Rs.240 crore in
2008-
09. The recovery procedure for home loans is also strengthening due to increment in
recovered amount, i.e. Rs.63.05 crore to Rs.288.12 crore. So it nut shall there are
upward
trend in number of accountholders and disbursement of home loans.
Interpretation:-
The Punjab National Bank is Public sector Bank. It comes second after State
Bank
of India in its branch location and expansion. From the Table, the figures show
that there
are increasing trend in customer base from 810 in the year 2004-05 to 1500 in the
year
2008-09. The bank also show enhancement in loan amount up to Rs.265.15 crore in the
year 2008-09. The recovery process of loans in past is slow but now it is
increasing.
Interpretation:-
The standard chartered bank is a private sector bank. It has also upgraded
its
position in banking sector in DEHRADUN. The figures shown in table reveals that
there is
upward shift in customer base of Bank from 106 customers to 260 customers. The bank
has
also increased its share in housing finance by distributing Rs. 24.10 crores in
2008-09. The
recovery procedure of Home loan is very sound.
ICICI BANK:-
Interpretation :-
Table 8.2(a)
Accountholders
GRAPH:- 8.2
35
30
25
percentage of
20
home loan
holdes 15
10
5
0
HDFC LTD PNB SCB ICICI BANK
Interpretation:-
The figure reveals that HDFC LTD is having large number of home loan
accountholders. So it ranks first among other banks. But government sector PNB is
not
behind so much with 31% also market leader. The banks have shown increase in their
customers base from 2004 to 2008.but HDFC LTD comes as market leader in the
home
loan cases.
(Rs.in crore)
To understand the comparison more effectively and closely, it has been shows
Diagrammatically as follows:-
GRAPH:- 8.3
40
35
30
percentage 25
of home
20
loan
granted 15
10
5
0
HDFC PNB SCB ICICI
LTD BANK
Interpretation:-
There is no doubt that every bank tries to maximize its home loan
disbursement.
But on the basis of data it is concluded that HDFC LTD shows high average of loan
grants
Rs. 20.62 crore as compared to ICICI, standard charted bank and PNB respectively.
Rs155.01, Rs. 15.80 and Rs. 155.79 crores. On this analysis the HDFC LTD are higher
loan provider as compared to other sector banks.
crore)
HDFC LTD 184.05
39
Punjab National Bank 135.21
30
Standard Chartered Bank 14.47
3
ICICI BANK 138.08
28
Total 471.80
100
40
35
30
25
percentage
20
of recovery
15
10
5
0
HDFC LTD PNB SCB
ICICI BANK
Interpretation:-
In the previous years the recovery process of granting loans are very
unorganized
and inefficient. So there are less recovery of home loans by the commercial banks.
But it is
evident from the table that every bank whether public or private showed increase
HDFC
LTD has the greatest recovery of home loans i.e. 39%, thereafter Punjab national
bank
recovered the 30% of sanction amount. The standard chartered bank is having lowest
recovery of their granted amount as home loans.
Outstanding Balance :-
PNB 19.89
33
Total 59.15
100
35
30
25
percentage
20
of balance
15
due
10
5
0
HDFC LTD PNB SCB
ICICI
BANK
Interpretation:-
From the above table and figure it shows that standard chartered bank has been less
outstanding balance among other banks. The HDFC LTD got high balances due to large
customer base, not proper recovery process and lack of modernisation of activities.
The
public sector bank PNB is having more balance due i.e. 33% as compared to standard
chartered bank and icici bank.
CHAPTER-9
CHAPTER-9
TABLE 9.1:
CHART-9.1:
Analysis:- From the chart above we find that 47% of the respondents fall in the age
group
of 18 – 25 years, 25% fall in the age group of 26 – 35 years and 17% fall in the
age group
of 36 – 49 years.
Therefore most of the respondents are relatively young (below 26 years of age). and
6%
respondent’s age are 50-60 years and 2% respondent’s age are 60 to above years.
TABLE-9.2
Sr. No. Category No. of Respondents Percentage
1 Married 140 70%
2 Unmarried 60 30%
Total 200 100%
Base 200
respondents
CHART-9.2
Interpretation
From the table and graph above it can be seen that
70% respondent’s are married.
30% respondent’s are unmarried.
TABLE-9.3
Sr. No. Category No. of Respondents Percentage
1 Under graduate 50 25%
2 Graduate 80 40%
3 Post graduate 70 35%
Total 200 100%
Base 200
respondents
CHART-9.3
Interpretation
From the table and graph above it can be seen that
25% respondent’s are under graduate.
40% respondent’s are Graduate.
35% respondents are Post graduate.
TABLE-9.4
Sr. No. Category No. of Respondents Percentage
1 Less than five years 78 39%
2 More than five years 122 61%
Total 200 100%
Base 200
respondents
CHART-9.4
39%
less
than
five
years
more
61% than
five
years
Interpretation
From the table and graph above it can be seen that
39% respondent’s are in Dehradun is less than five year’s.
61% respondent’s are in Dehradun is more than five year’s.
TABLE 9.5:
Customer profile No. of respondents
Student 7
Housewife 5
Working Professional 116
Business 49
Self Employed 24
Government service employee 24
Chart-9.5
student
11% 3%
11%
housewife
2%
22%
working
professional
business
51% self-empoyed
government
service
Interpretation
From the table and graph above it can be seen that:-
51% of the respondents are working professionals, 22% are into business and 11% are
self-
employed, 11% of the respondent’s are government service employee and 3% of the
respondents are student and 2% of the respondents are house-wife.
ANNUAL HOUSE HOLD INCOME?
TABLE-9.6
Sr. No. Category No. of Respondents Percentage
1 Less than 2 lacs 98 49%
2 Between 2 to 5 lacs 62 31%
3 Between 5to 8lacs 30 15%
4 More than 8 lacs 10 5%
Total 200 100%
Base 200
respondents
CHART-9.6
Interpretation
From the table and graph above it can be seen that
49% respondent’s annual household income is less than 2 lacs.
TABLE 9.7:
Yes 164
No 16
CHART:-9.7
9%
YES
NO
91%
Interpretation:-
From the table and graph above it can be seen that
91% respondent’s are known about HDFC LTD
9% respondent’s are not known about HDFC LTD
Table 9 .8:-
a. Non-availability of funds
36
c. Tax benefit
24
d. Any other
5
GRAPH:- 9.8
40
35
30
25
percentage of
customers
20
15
10
5
0
non- reluctancy tax benefit any
other
availability of
funds
Interpretation :-
To interpret the response of the questions, the figures shows that most of
the
customers find the problem in availability of funds i.e. 36% and very less number
of
customers found problem in paying cash in one go is 35%, customers get housing loan
for
tax benefits is 24%. This was the expected response because a large number of
people find
a problem of availability of funds which works as an obstacle in owning a dream
home.
In today's life, people hardly earn both means and ends of life and they
don't have
much of money to buy a home or a land to construct house because of cost of
property. So,
they take the advantage of home loans provided by different banks at different
terms
feasible to the customers. There are very less number of people, who don't own home
even
when they have sufficient funds and they take the advantage of home loans because
they
don't want to pay huge cash in one go.
On the basis of study, it is concluded that most of people lack of money in
fulfiling
their dreams and few of them were reluctant to pay cash in one go and wanted to pay
their
home loans slowly in installments.
Table-9.9
HDFC LTD 55
ICICI BANK 20
Any other 03
To understand the response more effective and closely, it has been showed
diagrammatically as follows :-
GRAPH:- 9.9
60
50
40
percentage of
30
customers
20
10
0
HDFC PNB SCB ICICI any
LTD BANK other
Interpretation:-
The analysis showed that a large number of customers prefer HDFC LTD as
compared to others. The data shows that 7% of customers took loan from Standard
Chartered Bank, 20% of customers from ICICI BANK, 15% Customers took loan from
Punjab National Bank, 55% of customers took loan from HDFC LTD and a 3% of
customers fall under the category of 'Any other' which included State Bank of
India,
Canara Bank, Punjab and Sind Bank, etc.
The data shows that most of people prefer HDFC LTD compared to public sector
banks and other private banks. This is because of the extra services provided by
HDFC
LTD. However, there is less difference in figures of ICICI Bank and Punjab National
Bank.
But there is considerable difference in figures of the two private sector banks
i.e. ICICI
bank and Standard Chartered Bank. As ICICI is the market leader in the home loans
sector.
This may be the reason for such difference in Standard Chartered Bank's percentage
and
ICICI Bank's percentage. Another reason for specialized services in home loans,
more
amounts of loans, and efficient query handling.
However, the analysis showed that the people prefer HDFC LTD for home loan
because of their services and excessive feat compared to other banks.
Table-9.10
Sources of information about Home Loans Scheme
Newspapers 49
Magazines 16
Banners/Hoardings/Pamphlets 11
Word of mouth 20
4%
20%
newspaper
49%
magazines
11%
16%
banners
word
of
mouth
any
other
source
Interpretation:-
The data shows that around 20% of customers got information from source of
'Word of Mouth' which includes information from friends, relatives, colleagues etc.
49% of
customers got information from newspapers, only 16% of customers from magazines and
4% of customers got information about home loans schemes under 'Any other source'
and
11% through Banners/ Hoardings/Pamphlets .
Table-9.11
GRAPH-9.11
90
80
70
60
50
strongly agree
percentage of
customers
agree
40
neutral
30
disagree
20
strongly disagree
10
0
a b c d e
factor
Interpretation:-
Customers from HDFC LTD are quite satisfied from their services like query
handling and customers social responsibility of banks towards customers and
professionally managed services. They don't give so good response to
reliability
and transparency services of banks. So, customer's satisfaction level toward
HDFC
LTD services is lightly satisfied.
Table-9.12
HDFC LTD :-
GRAPH:- 9.12
70
60
50
percentage of
40
strongly agree
customers
agree
30
neutral
20
disgree
strongly disagree
10
0
a b c d e f g h
factors
Interpretation:-
The analysis shows that the customers of HDFC LTD gave 60 percent of amount
of
loan and legal proceedings, 56% to interest rates, 45% to proceedings and services,
55% to
installments. So, customer of HDFC LTD didn't give response regarding the services
of the
bank / company except to the amount of loan and legal formalities.
TABLE:- 9.13
NO.OF
COMPANY’S NAME (%)
RESPONDENTS
HDFC LTD 78 78
STANDARD CHARTERED
2 2
BANK
ICICI BANK 10 10
PNB 7 7
SBI 3 3
TOTAL 100 100
GRAPH:-9.13
NO. OF RESPONDENTS
80
70
60
50
percentage of 40
customers
30
20
10
0
HDFC LTD SCB ICICI BANK PNB
SBI
INTERPRETATION:-
From the table and graph above it can be seen that:-
78% of the people contacted prefer HDFC LTD to any other and therefore it is
ranked no.1 by that percent of respondents.
There are everything in the world has good or bad points. No doubt banking
industry/ company has made many efforts to enhance the customer satisfaction but
customer still faced some problems. These are high lightened as below:
1) The customer does not have proper knowledge about different home loan
products so they face problem in making a good deal.
2) There are procedural delays, which harass the customers lot. This will
crush the
curtsy of customers to avail the home loan.
3) The attitude of bank employees some times non cooperative and it creates
a
hurdle in building trust and Confidence among customers about banks.
4) The banks do not take into account the paying capacity of customers. So
some
customers are not able to get amount of loan needed by them.
So above discussed are the problems which faced by customers while availing home
loans.
CHAPTER-10
CHAPTER-10
FINDINGS
CHAPTER-11
CHAPTER-11
2) To satisfy their customers and for good dealings in future, the HDFC LTD
should
make prompt disbursement of loan amount to the customers so that they can buy or
construct their dream home as early as possible.
3) The HDFC LTD should use easy procedure, or say, less lengthy procedure
for the
sanctioning of loan to the customer. There should be less number of legal
formalities, in
case this exists, then, these should be completed in less time. This will be
helpful in
attracting more customers.
4) Although the interest rates on specific norms, yet customers seek less
interest
rate which can lower their cost of house. So banks should try to lower their
interest rates.
Needles to say, that the bank which is having lower interest rates, have the
maximum
clients for loans.
5) HDFC LTD provide loan according to the repaying capacity of the customer
and
his/her eligibility. Due to which, some customers are not able to get amount of
loan needed
by them. So, the HDFC LTD should soften their norms regarding the loan amount.
8) The company has to reduce their interest rates on home loan products and
services.
11) The HDFC LTD should try to provide proper knowledge regarding their
home
loan schemes, even to people who don't know about such schemes and their benefits
especially in rural areas. So they should provide knowledge to the ignorant
customers,
especially in rural areas and backward urban area So, above are the main
suggestions
provided to the HDFC LTD. By considering these suggestions, the HDFC LTD can
strengthen their customer base in home loans sector. They should improve their
services
and reduce legal proceedings and should be friendly to their customers. All this
will be
helpful to satisfy their customers.
CHAPTER-12
CHAPTER-12
CONCLUSION
1) In my study we came to know that many peoples are interested to take a home loan
from
HDFC LTD to construct their homes.
2) Home loans have long period when compare to other personal loans and other
loans. So
peoples are confused to take a home loan.
3) Even though the interest rates are high peoples are willing to take a loan from
HDFC
LTD due to some reasons.
4) The interest rates also some what high when compare to other banks
5) The loan sanction process is low when compare to other banks.
6) For disbursement process is also it will take low time when compare to other
banks
Finally the whole research was carried out in a systematic way to reach at
exact
results. The whole research and findings were based on the objectives. However, the
study
had some limitations also such as lack of time, lack of data, non-response,
reluctant attitude
and illiteracy of respondents, which posed problems in carrying out the research.
But
proper attention was made to Carry out research in proper way and to make accurate
conclusion for the HDFC LTD which may beneficial for banks to enhance their
customer
base.
BIBLIOGRAPHY
REFERENCES
REVIEWS
Berstain David(2008), “Home equity loans and private mortgage insurance: Recent
Trends & Potential Implications”, Vol.3 No.2, August 2008, Pp. 41 - 53
NEWS PAPERS
The Times of India
Financial Express
WEB PAGES:-
http://www.hdfcindia.com/
http://www.hdfcindia.com/others/popup/news/hdfc_fin_result_june_30_08.html
www.hdfc.com
http://www.iloveindia.com/real-estate/housing-finance- companies/hdfc.html
http://www.loansnews.info/Home-loan/hdfc-home-loans/
http://www.hdfcindia.com/loans/hm-loan-documents.asp
http://www.thinkplaninvest.com/2009/01/hdfc-will-cut-home-loan-rates/
http://www.suncorp.com.au/suncorp/personal/home_loans/tips/faq.aspx
http://investing.businessweek.com/research/stocks/people/people.asp?ric=HDFC.BO
http://www.economywatch.com/companies/forbes-list/india/housing-development-
finance-corporation.html
http://www.hdfcindia.com/loans/home-loan.asp
http://docs.google.com/gview?a=v&q=cache:woJTMDV1HLYJ:www.hdfc.com/pdf/32
AGM%2520speech.pdf+hdfc+housing+finance+development+product&hl=en&gl=in
http://www.munichre.com/en/press/press_releases/2007/2007_10_30_profile_hdfc.aspx
http://www.hdfc.com.mv/faq.htm
http://ayaanbayaan.com/hdfc-ltd-financial-results-indian-gaap-for-the-period-april-
to-
june-2009/
http://www.valuenotes.com/press/pr_HDFC_250ct05.asp?ArtCd=70013&Cat=C&Id=1
00
QUESTIONNAIRE
satisfaction level of home loans .please fill the given as per your thinking and
experiences
with this. I will be thankful to you for this.
Name: ………………………………………………………………………..
Address: ……………………………………………………………………..
1. Name: ____________________
2. Age:
(a) Below 30 (b) 30-40 (c) 40-50 (d) Above 50
3. Occupation:
(a) Professional (b) Self-employed (c) Salaried
(e) Others
7. Are you Satisfied with the services provided? (on 5 point scale)
_____________________________________________________________________
9. Even if the Interest rate is high for the personal loans, you will go for it?
(a) Yes (b) No
11. Even if the Interest rate is high for the Home loans, you will go for it?
(a) Yes (b) No
15. From which of the following banks/ company you have got if financed?
Standard Chartered Bank [ ] State Bank of India [ ]
ICICI Bank [ ] HDFC LTD [ ]
Any other (please specify) ...........................................
16. From where have you got information about home loans scheme?
(Check list)…………………..
Newspapers [ ] Magazines [ ]
Hoarding/banners [ ] Word of mouth [ ]
Any other (please specify)...........................................
17. What problems did you face while getting home loans?
a. Lack of knowledge
b. Procedural delays and non cooperation
c. Any other (please specify) ........................................
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
19. What suggestions do you want to give for improvements in home loans Scheme?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
THANKS