Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product and service”

Presentado por:

Monica Cecilia Barros Bermejo

Presentado a:

Lester Navas E

Inst. De Ingles

Negociación Internacional

Ficha No. 1565316

Servicio Nacional de Aprendizaje

SENA

Abril de 2019
 Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product and service”

1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de

Gestión de la empresa en la que trabaja, o de una empresa que conozca, para

Hacerlo tenga en cuenta lo siguiente:

- Utilizar el presente perfecto al hablar de los procesos que se han implementado.

- Usar los condicionales, con el fin de plantear algunas modificaciones y

actividades a implementar para el mejoramiento de procesos.

- Incluir preguntas de información (Wh questions) en las que un hablante pregunta

y el otro responde.

- Representar el diálogo de manera gráfica usando caricaturas y nombres para los

Personajes.

2. Realice un glosario de términos basado en el material complementario

mencionado, con los términos que le hayan sido útiles en la creación del diálogo,
este debe estar compuesto del término y su definición en inglés; si lo considera
necesario, puede utilizar el diccionario monolingüe online de su preferencia.
Nombre de la empresa: Ecocaribe Centro Medico S.A.S

1. DIALOGO

Claudia: Hi Mónica, how are you?

As you know on Monday, I start working in the company and since you already had
years working there I wanted to know how is the management process of you to
know a little more.

Monica: hola Claudia, I'll give you a basic explanation so that you arrive with a
knowledge that day.

Claudia: Thanks Monica, I'm attentive to your explanation.

Monica: First of all you already know that we are an ips where we perform exams
such as ultrasound, x-ray exams of clinical laboratory, among others.

your functions more than everything will be fixed in the area of information and
customer service.

The patients call the phone lines to schedule your appointments to perform the
exams at a specific time

Claudia: And who does that job?

Monica:I think that's going to be your function as I told you before

Claudia: and when the patient arrives there he has to do?

Monica: When the patient arrives he must confirm his appointment at the
entrance, then he goes to the billing area to cancel the value of the exam and then
waits in the room for the call to be made.

Claudia: Is there someone in the room who can provide guidance or information to
the patient?

Monica: Yes, there is a person in charge of patient care,

then you go to the doctor's offices to be examined.

and finally, in the area of delivery of results you will receive your report with your
images.
Claudia: oh it seems that it is a simple and fast process

and if the patient is dissatisfied with the service, do you have an area that handles
that part?

Monica: yes sure, we have a suggestion box and complaints, and that is handled
directly by the manager, she is responsible for monitoring that process.

good claudia I think that I will help you with enough information, the rest you will
learn with the days of practice.

Claudia: Thank you very much monica, your information was very helpful.

2. GLOSARIO

Development: Desarrollo

Examination: Examen

Explanation: Explicacion

Improvement: Mejora

Organization: Organizacion

B P I: Business Process Improvement Plan

Failure: Fracaso

Proposed: Propuesto

Submitting:Sumision

Colleagues: Colegas

Missed deadlines:plazos perdidos

Report:Informe

Monica And Claudia .