A MINOR PROJECT REPORT ON

“CUSTOMER SATISFACTION AND LOYALITY IN

HOTEL INDUSTRY”

Submitted to GNA University in Partial fulfillment of the

requirement of the award of the degree of

Bachelors of Hotel Management

By

Dampy

GU-2015-1117

Under the guidance of Mr. Ashish

2015-18
 CERTIFICATE

This is to certify that the dissertation entitled _______________ is

bonafide record of independent research work done by

_____________(reg no.:______________) under my supervision and

submitted to GNA University in partial fulfillment for the award of

the Degree of Bachelor of Science in Hotel Management.

Signature of the Supervisor

 ACKNOWLEDGMENT
First of all, thanks to GOD who gave me strength and intelligence due to
which I had been able to express our views and research knowledge is
expressed to Mr. VARINDER RANA, Associate Dean, Faculty of Hospitality
of GNA University, Phagwara for providing us all the facilities for our
project work. I am very thankful to our honorable project guide Mr. Ashish
under whose guidance, support, supervision, this project has been
accomplished in timely manner. Lastly, I would like to thank our family
and some friends for the moral support and encouragement throughout,
without which I would have not been able to overcome all the odds during
my project.

Dampy