CAITLIN O'REILLY

1972 Trinity Ln, Jackson, MI 49201 • (517) 817-9685 • co4945@gmail.com

Professional Summary

Talented Crew Chief adept at keeping employees operating at high standards of efficiency, accuracy and quality.
Hands-on management able to motivate improvements and maximize performance.

Skills

• Food preparation • Detail-oriented

• Communication skills • Motivated team player
• Point of sale knowledge • POS systems expert
• Cash handling • Quick learner
• Food running • Positive and friendly
• Customer service • Natural leader
• Order accuracy • Upselling techniques

Work History

Crew Chief, 03/2018 to Current

Culver's – Jackson, MI
• Managed team according to company standards and compliance requirements.
• Maintained current knowledge of all team position requirements.
• Set an example for team members by providing quality service in an efficient manner.
• Trained other employees in customer service, food safety and performance requirements.
• Greeted all customers with a smile and provided friendly service.
• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control
guidelines.
• Delivered memorable experiences to every guest to enhance loyalty and promote repeat business.
• Demonstrated continuous knowledge of menu and service offerings, including promotional products and new
flavors.
• Adhered to safe work practices.
• Delivered quality service by creating warm and welcoming environment.
• Packaged and labeled products.
• Maintain clean, neat and properly stocked check stand area.
Hostess, 11/2017 to 03/2018
Mancino's Of Jackson – Jackson, MI
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid
overbooking.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special
requests.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers
happy.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

Server, 03/2017 to 11/2017

Spring Arbor Cafe – Jackson, MI
• Promoted items on beverage lists and restaurant specials.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent
experiences and foster repeat business.
• Communicated pleasantly with customers to improve atmosphere and provide upbeat interactions.
• Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
• Delivered orders to tables within acceptable time frames and according to requested specifications.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied
customers.

Education

High School Diploma: 2019

Western High School - Parma, MI

Extracurriculars

• Key Club
Date: 2015 - Current
The club has participated in many service projects over the years to benefit our community.
• National Honor Society
Date: 2017 - Current
NHS has participated in many projects, including a can drive, a carnival, and tutoring workshops.
• FIRST Robotics
January 2018 - Current
The team builds robots to complete specialized tasks.