Assignment on Business communication

Session: - 2018-19

Submitted To: - Submitted by: -

Dr Mani Shreshtha Nitika
180101050043
MBA-Marketing (Previous)

Haryana School of Business

Guru Jambhesh University of Science and
Technology, Hisar
Q1. If you are communicating with the customer care executive of a mobile service provider,
explain the various components of communication process during the speech.

Ans: -

As this is a communication following will be the components of this communication process

1. Sender: - The process of communication begins with the sender i.e. the person how has
though of an idea\context that need to be transmitted to a certain audience for instance in
the above said example of the conversation I will be the sender.

2. Context/Idea: - Every message (oral/written begins with context/idea) context is very broad
field and contain different aspect in its own way a sender can communicate his idea
effectively by considering all aspects of context. In the above said example my query to
executive will be the context.

3. Encoding: - Having a context or idea in one’s mind is not enough; the idea needs to be put
into a form that can be received or understood by the receiver. Encoding can be done in the
form of words, simple gestures etc. Here in the above said example the word spoken by me
I.e. my speech will be way of encoding the message.

4. Medium/Channel: - For the purpose of transmission of the message there is need of some
sort of channel or medium. Just like we need a vehicle to go from one place to another
similarly we need a medium of communication. In the conversation with the customer care
executive the mobile phone will be the medium/channel for communication.

5. Receiver: - The receiver the final audience to whom the message is targeted in the above set
conversation customer care executive will be the receiver.

6. Decoding: - Decoding refers to the interpretation of the message by the receiver depends
upon lots of thing such as the context of communication, personal education and knowledge
thoughts and belief etc.

7. Feedback: - Feedback is always a last part of communication and it reflects how well the
entire communication process has gone. Feedback is essentially a response to the message
send to the receiver. Here the solution provided to my query will be the feedback.
Q2. Mention 5 type of communication barrier you face in your daily life. Explain each such
situation.

Ans: -

Things that make communication difficult, complex and frustrating are the barriers of
communication the following are the five barriers which I face in my daily life.

1 Language barrier: - It just doesn’t mean speaking different languages (Hindi, English etc.). it also
means when others don’t understand we want to say in our terms as they are not familiar with our
expressions and jargon.
For e.g. Once, me and my friend were laughing on a certain thing where another of my friend
thought we were laughing on her and got offended.

2 Gender barriers: - There are distinct difference between the speech pattern in a man and women.
Reason behind this the social taboos attached and difference between the sarcastic faced by man
and woman while growing up and also the difference made by nature the wiring of there brains.
Man and woman have different interest thus leading to different topics of communication.
For e.g. I want to talk about topics on studies and women empowerment where as my brother talks
of topic video games.

3 Noise barriers: - Noise a type of disruption that interfere with the transmission for interpretation
of information from the sender to receiver.
For e.g. where ever I tried to talk to someone while seating in autorickshaw and bus not able to
properly communicate because of the noise of the traffic.

4 Physical barriers: - It is the environmental and natural condition that act as a barrier. E.g.
technological problem door, wall, distance etc.

E.g. While seating in my room unable to speak to my brother who seating in adjacent room because
of the walls and the doors

5. Emotional barriers: - one chief barrier in the open and free communication is the emotion barrier
it is comprised mainly of fear, mistrust and suspicion as a result many people hold back from
communicating there thought and feeling to others.
E.g. when I lost some money, I was not able to tell this to my mother because of the fear that she
will get angry.
Q3
Q4 Write agenda items to be discussed in a meeting of student welfare society (SWS) of your
department.

Ans: -

Student welfare society (SWS) works for the welfare of the students by addressing and resolving
problems of students through maintaining an effective communication between student and
authority of the institution.

The following will be the agendas of SWS

1 Fee Structure: - The fee is a major factor in deciding whether students can afford his/her
education. Here fee includes admission fee and hostel fee. The SWS raise the issue of unnecessary
hike in the fee and it will strive to maintain a fee structure which is affordable nearly to student from
every economic sphere. It will also put idea for providing free education and another facility to
student from power education background.

2 Discipline: - SWS will strive to maintain discipline in campus whether it is in classrooms and hostel
no form of raging will be allowed and will try to cooperate with authorities to stop the entrance of
unwanted outsiders and to put a stop on any form of violence or drug abuse in a campus.

3 Health: - SWS will raise issue regarding the cleanness of washrooms in hostel as well as
departments and also to provide the food of good standard at hostel and cafeteria. Further to build
a dispensary at the campus.

4 Improvement in education: - System education is the primary objective of the students at campus
and thus SWS will demand to authorities to have more practical ways of imparting education to
students then theoretical ways. It will also request the administrative to buy latest addition books
and to put them in library.

5 Functioning of hostel: - SWS will work with administration to provide better facilities at hostel
such as high speed WIFI, better infrastructure and good quality food. It will also work forward to
ensure that girls also have entry in their respective hostel in any hour of the day, same as boys.
Q5 Write an email to the director, HSB, GJU, Hisar, mentioning a proposal to organize industrial
visit of MBA students.

Ans: -

From:

Nitikabishnoi112@gmail.com

To:

Nsmailk2002@yahoo.com

Subject: Organizing Industrial visit for 12 Dec 2019

Respected Sir,

This mail is written to you for seeking your permission to organize industrial visit for are batch so
that the management students can have an insight regarding internal working of companies. We all
know, theoretical knowledge is not enough for making a good professional career. The industrial
visit provides students practical prospective on the world of work. It will let students to know things
practically through interaction, working methods and employment practices moreover it also gives
exposer from academic point of view. It will be a good opportunity to gain full awareness about
industrial practices.

Kindly provide us with the opportunity to visit the industry in our own hometown Hisar by allowing
us to organise an industrial visit I hope for a positive from your end.

Thanking you

Nitika
Q6 You have visited a famous hotel of Jaipur city with your friends. You found the quality of
service up to the mark. Write a letter to the manager of the hotel, Complaining about the issue.

Ans: -

To,

Hotel manager

Jaipur Marriott Hotel

Near, Ashram Marg,

Jawahar Circle, Jaipur

Rajasthan 302015

Subject: - Complaint against the poor service received.

Respected sir,

I am writing this letter to bring forth the issue before you of poor service by your staff. We
prebooked two rooms for 1Day and 1Night stay at your hotel on 20th April 2019. After entering the
room, we noticed that bathroom was not clean and towels were not provided to us. We raised this
issue with your staff but they turned duff ears to this issue. At 5 pm at the evening after making
repeated calls at reception the issue was finally resolved. That latter at night around 10pm the AC of
one of our room stop working we made number of calls to reception but no body answered
thereafter we ourselves reach the reception and personally made a request to staff ether to check
the AC or change the room. Finally, after arguing with us for half an hour they changed are room.
We book your hotel under the impression it carries reputed name and service here will be here of
very good quality. Whereas what we found was exactly opposite of what we expected

I requested to you kindly look into this matter and take necessary action to improve the quality of
your service so that you stop losing customers who are lifeline of your hotel.

Thanking you

Your valued customer

Nitika Bishnoi
Q7 Write a representation to the voice chancellor of your University maintaining safety concern of
the students.

Ans: -

Respected Vice Chancellor Sir,

Date: April 2, 2019

 The water coolers that are not working properly so that students can get clean water
 The security of the University should be tightened so that no unwanted incident maker in
the University
 The hostel room should be checked regularly by the hostel warden and hostel security so
that no outsider may enter the hostel premises and no unwanted substance such as alcohol,
tabaco and drugs may not reach to the hostel students
 The sports students may be provided with good quality equipment and accessories so that
they may not hurt themselves with low quality equipment’s.
 They should be regular check of the food supply at the various hostel mess, canteens and
various other shops at the campus.
 The washrooms of the various premises of the campus should be cleaned and maintained
properly.
 A proper transportation service should be set up by university which it lacks from a long
time.