Research Dossier: Communication in Nursing 1

Alexa Smiley

ENC 1102

24 February 2019

Final Draft

Research Dossier: Communication in Nursing

Dossier Introduction

Within this research project, I hope to showcase the evolution of communication in

nursing due to the technological advances over the years. This topic is important not only for
other nurses or nursing students, but also the patients who are affected as a result. In order to
pursue this profession, it’s crucial to have a better understanding of where it all started and how
times have changed to more efficient methods of practice in the workplace. Especially with such
a highly demanded career, it can be interesting to uncover what attributes to patient success in
medical care. As a patient, it may be very rewarding to know what goes on during your stay and
may ease any apprehensions you may have with the process. Along with the patients, is their
families, who too would benefit from this research because any medical dilemma can be
alarming and by having a deeper knowledge of the medical field, it will put them more at ease
during recovery. Communication is critical in anything you do and even more so when there are
lives at risk. With the medical field constantly changing, I chose three perspectives of current
technology to examine more in depth, to see how it has affected nursing communication. These
include information technology, hands-free communication devices (Vocera’s Call Badge), and
video conferencing. The three of these stood out to me most because they’re all extremely
relevant in this time period, and although technologies are always improving, they appear to have
made a significant impact thus far. It was also important for me to not just select technologies
that I had never heard of because I feel like I can better relate to the study if I have a general
background of their usage, prior to the research at hand.
My research up to this point has provided a sufficient basis to answer my research topic.
So far, I have found sources outlining the three technologies and a background of how nurses
typically communicate in the workplace. I have arranged my annotated bibliography so it’s clear
which sources aid to the background, evidence, and methods, for when I conduct my analysis.
For the background, I plan on examining the articles “Communication and Technology: Ida
Orlando’s Theory Applied”, “Voice communications technology: healthcare provider
perceptions and satisfaction”, and “Futurism in nursing: Technology, robotics, and the
fundamentals of care”. For the evidence and methods of the three perspectives, I’m investigating
the articles “Voice communications technology: healthcare provider perceptions and
satisfaction”, “The use of information technology to enhance patient safety and nursing
efficiency”, “The value of WhatsApp communication in pediatric burn care”, “Introducing
Videoconferencing on Tablet Computers in Nurse-Patient Communication: Technical and
Training Challenges”, “Video Conferencing in Nursing Education Now Includes Telepresence
Robots”, and “Vocera Hands-Free Communication Improves Satisfaction for Patients, Nurses,
 Research Dossier: Communication in Nursing 2

and Physicians at DMC Huron Valley-Sinai Hospital”. I was fortunate to have a fairly easy
research process so far, and I’m relieved to have found ample sources regarding my topic.
Throughout the research process I have found it very eye opening to see the great variety
of sources that are available on this topic and how different viewpoints come into play. Prior to
the research dossier, I initially wasn’t sure which perspectives would benefit my research topic,
but after viewing multiple sources from the database, it allowed me to gain a new insight of how
they would fit into my research. However, I am still investigating for additional sources that can
aid in my research, such as articles pertaining to how nurses’ communication with doctors has
been affected as a result of these three technologies. I think finding more on this area will serve
as a useful counterargument to the initial topic of communication with other nurses and their
patients. My other sources that I have already found help answer how nurses utilize forms of
communication and the ways in which the nurse-patient relationship is affected as a result. I also
plan on conducting an interview with a family friend who’s a nurse, which will help me gain a
greater insight on nursing communication firsthand. Some of the questions I plan on asking
include her point of view of the three forms of technology and how she feels it goes in hand with
her communication at work. By having an interview, I think it will add to the overall credibility
because the audience will get to hear the direct voice from an actual registered nurse, not only
the professionals from online texts. Through this research study, the overall motivation has
stayed consistent and I hope to continue to learn more about how nurses today communicate in
order to provide life-saving services.

Research Map

Research Question:
-How has communication in nursing evolved due to technological advances?
Key Words/Phrases:
-"Technology in nursing"
-"Communication in nursing"
-"Nurse roles"
-"Nurse-patient relationship"
-“Video Conferencing and Nursing”
-“Information Technology and Nursing”
Types of Evidence:
-Scholarly: I hope to find articles or nursing journals (UCF Database) related to what types of
technology that have emerged over the years and how they apply to the roles of nurses. These
can be beneficial since they are from more professional written texts.
 Research Dossier: Communication in Nursing 3

-Internet: I hope to find websites dealing with nursing associations and how they are utilizing
communication techniques with their patients.
-Field: I hope to interview a family friend who's a registered nurse and gain more insight on
how this technology is used on a regular basis in the hospital. I also want to find out more on
how she communicates with her patients according to any given situation.
Research Schedule:
FEBRUARY * = research (done throughout)
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
10 11 12 13 14 15 16*
Start Library Research
research instruction
map
1:30-2:20
17 18* 19 20 21 22 23*
Peer DPT Anatomy Research
review research lab exam 2
research dossier
maps
24* 25 26 27 28
Research Workshop Peer
draft review
research
dossier
due
MARCH
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1* 2
Research

3 4 5 6 7 8 9
Final draft Peer review Rhetorical
research rafts analysis
dossier
due Anatomy
lecture
exam 3
 Research Dossier: Communication in Nursing 4

10 S 11 P 12 R 13 I 14 N 15 G 16*
B R E A K !!! Research

17 18 19 20 21 22 23*
Withdrawal Research
Deadline
Pechakucha
24 25 26 27 28 29 30*
Begin Complete Pechakucha Research
class peer peer
review reviews Pitch for
TED talks

APRIL
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 4 5 6
TED talk Draft Draft
pitches research research
paper paper
7 8 9 10 11 12 13
Draft Peer Revise
research reviews research
paper workshop paper
Anatomy Draft 1
lecture
exam 4
14 15 16 17 18 19 20
Group Peer Final draft
meetings reviews research
paper
 Research Dossier: Communication in Nursing 5

workshop due by end

draft 2 of day
NO
REGULAR
CLASS
21 22 23 24 25 26 27
LAST STUDY
DAY OF DAY
CLASSES
Workshop
e-portfolios
and TED
talk prep
28 29 30
ENC 1102
Exam @1
pm
E-
portfolios
due
Anatomy
final
@7am
 Research Dossier: Communication in Nursing 6

Annotated Bibliography
Archibald, M., Barnard, A. (2017, September 21). Futurism in nursing: Technology, robotics,
and the fundamentals of care. Retrieved February 12, 2019, from
https://onlinelibrary.wiley.com/doi/full/10.1111/jocn.14081
Content: This article explores how technology is evolving for the future and the ways in
which it will affect nurses in the workplace. I like how it touches on multiple aspects, not
just one in specific. It’s very helpful that it includes a background of technology, some
specific methods, as well as the changes people in the field should anticipate. The
message behind it adds to the key idea of nursing practices constantly improving and the
relevance it has for them at work.
Author: Archibald and Barnard are both Registered Nurses with PhD’s in Nursing. This
shows they are skilled on the subject and can provide accurate information for the
audience.
BEAM: I like how this source covers multiple aspects of emerging technology and
incorporates direct quotes to enhance the text. It provides a platform for futurism in
nursing and serves as a call to action for the workforce.
Cerit, B., Bilgin, N.C., Ak, B. (2018, March 14). Relationship between smartphone addiction of
nursing department students and their communication skills. Contemporary Nurse
Journal, Vol. 54, Issue 4-5. Retrieved February 12, 2019, from
https://www.tandfonline.com/doi/10.1080/10376178.2018.1448291
Content: This journal article talks about how the usage of smartphones affects nursing
communication skills. This contributes to information technology and how it impacts the
way nurses interact in the workplace. I like how it goes in depth on a study they did to
test this theory. They included research questions, data collection, results, and an analysis
of the correlation between the two.
Author: The authors are from the Bolu Health School in Turkey and were published in
the Contemporary Nurse Journal for credibility.
BEAM: I like how this talks not only about IT, but provides a deep research study of the
topic. This will benefit my own research because it will be helpful to examine their
analysis and results for my own research question.
Conroy, T. (2017, November 17). Factors influencing the delivery of the fundamentals of care:
Perceptions of nurses, nursing leaders, and healthcare consumers. Journal of Clinical
Nursing, Vol. 27, Issue 11-12. Retrieved February 12, 2019, from
https://onlinelibrary.wiley.com/doi/full/10.1111/jocn.14183
 Research Dossier: Communication in Nursing 7

Content: This journal article talks about what healthcare providers think is affecting care
for patients and therefore the nurse-patient relationship. I like how it includes the
different viewpoints from nurses, leaders, and consumers because it adds more opinions
in order to form a general consensus. This will be important in my research because even
before examining technology, it’s critical to see how the relationships are identified and
what nurses are doing within their role.
Author: The author is a Registered Nurse and attended the Adelaide Nursing School in
Australia for evidence-based practice, showing their knowledge and credibility.
BEAM: I like how the article was centered around the research from four patient care
scenarios-all of which included interviews and direct observation. The information is
derived directly from the research they conducted and shows real world instances of
nursing roles in the workplace.
Forrester, D., Fowler, S. & Gaidemak, H. (2011, February). Voice communications technology:
healthcare provider perceptions and satisfaction. Official Journal of ANA, Vol.6, No.2.
Retrieved February 13, 2019, from
https://www.americannursetoday.com/voice-communications-technology-healthcare-
provider-perceptions-and-satisfaction/
Content: This article discusses how healthcare providers feel about the new voice
communication technology and how it has impacted their work. I like how this article
includes the opinions of the providers themselves rather than just how the technology
works. It’s important to see their comments because it adds a more genuine viewpoint
because they are the ones using the technology. This adds to my second perspective of
hands-free communication and serves as a background to how it’s portrayed and viewed
for the professionals.
Author: David Forrester is a professor in nursing at UMDNJ and in residence at
Morristown Memorial Hospital. Susan Fowler was a clinical nurse researcher and Harriet
Gaidemak was a volunteer nurse researcher.
BEAM: This source is the first to highlight the opinions of the health care providers and
not only touch on the usefulness of the technology. I like how it adds new perspectives so
the audience can get a feel for what really goes into the usage at the workplace.
Gaudet, C., Howett, M. (2018). Communication and Technology: Ida Orlando’s Theory Applied.
Retrieved February 13, 2019, from
https://journals.sagepub.com/doi/pdf/10.1177/0894318418792891
Content: This article gives a useful background of nursing communication as well as a
section that shows the ways in which technology has come into play. It also illustrates the
dynamic between the nurse-patient relationship as a result of improved technology. There
 Research Dossier: Communication in Nursing 8

is basically aspects of everything in my topic and I think it was also very informative to
see the diagram and tables included in this text.
Author: The authors are both Registered Nurses with PhD’s in Nursing, demonstrating
their expertise in the topic.
BEAM: It was informative to see a break-down of how nurses communicated before and
after advancements in technology. It touches on multiple areas and viewpoints that center
around my research topic. I also found it helpful to see the pros and cons of the
technology in the workplace.
Glasglow, M., Colbert, A., Viator, J., Cavanagh, S. (2018, September 17). The Nurse-Engineer:
A New Role to Improve Nurse Technology Interface and Patient Care Device
Innovations. Retrieved February 13, 2019, from
https://sigmapubs.onlinelibrary.wiley.com/doi/full/10.1111/jnu.12431
Content: This article discusses biomedical engineering and how technology is just
touching the surface in the medical field because there is still much to be discovered like
simulation and other patient care devices. This provides a practical perspective on how
there are still many opportunities for increased technology to enter the workplace. I like
how it also talks about the impacts on students going into this field because they are an
important audience in my research study and can benefit from the knowledge.
Author: The authors all have a PhD and Glasglow and Cavanagh are Registered Nurses
which demonstrates their knowledge of the field.
BEAM: I found it very informative to hear about the changes in technology and how it
specifically pertains to the nursing career path. It will help in my research because it also
shows certain examples of projects emerging and how it can directly affect the nursing
roles of the future.
Koutouby, Johan. Personal Interview. (2019).
Content: By conducting this interview it will provide a direct source for me to base my
research. I think by hearing firsthand what it’s like using the three technologies and how
they improve communication; it will allow for me to develop a real connection to the
other texts and real-life application. This will provide a greater insight on the topic and
benefit my research by not only relying on online sources to get my information.
Author: The author is a Registered Nurse at Tampa General Hospital and has had about
six five years of experience in the field.
BEAM: I think a personal interview adds the final touch to conducting research over
multiple online sources. This will connect the words to a real person in the field and also
allow for the audience to better relate, rather than just trusting every source chosen from
the internet.
Lee, T.Y., Sun, G.T., Kou, L.T. & Yeh, M.L. (2017, July 18). The use of information technology
 Research Dossier: Communication in Nursing 9

to enhance patient safety and nursing efficiency. Retrieved February 14, 2019, from
https://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=16&sid=bf8052c4-ca54-
4e26-9b12-6ef22367bbf1%40sessionmgr4009
Content: This article is going to supply data on information technology and how it has
contributed to the wellbeing of patients as well as the increase in nurse work ethic. It
provides detailed descriptions and elaborates on a specific study made in order to test this
topic. There are also informative tables and charts that will reflect the credibility, and
back up what’s being stated. By using this it will add to my first perspective of
information technology and prove the positive effects it has had in the medical field for
nurses.
Author: Tso-Ying Lee is the Deputy Director of the Nursing Department at Cheng Hsin
General Hospital in Taiwan and serves as a credible source for the medical field. The
other authors are in the medical field as well which deems them viable.
BEAM: This source includes an in-depth perspective of information technology which is
very beneficial especially with the addition of tables expressing patient satisfaction.
Martinez, R., Rogers, A.D., Numanoglu, A., Rode, H. (2018, June). The value of WhatsApp
communication in pediatric burn care. Burns, Volume 44, Issue 4. Retrieved February 14,
2019, from
https://resolver.ebscohost.com/openurl?sid=EBSCO%3aaph%3a129566648&ISSN=0305
Content: This article is going to provide more examples of information technology used
in the medical field and how it has impacted the care of the patients. It goes in depth on a
particular app called WhatsApp, demonstrating the ways in which it’s used to ensure
effective communication among health care providers. I like how it highlights a specific
information technology device and isn’t just broad with talking about information
technology itself.
Author: The authors work in the Burn Unit at Red Cross War Memorial Children’s
Hospital in South Africa. This shows they are professionals and are skilled in this field.
BEAM: This source highlights how telemedicine facilitates effective communication in
the medical field and is the only text in this perspective so far to talk about one specific
IT.
Rygg, Lisbeth O., Brataas, Hildfrid V., Nordtug, Bente. (2018, October 18). Introducing
Videoconferencing on Tablet Computers in Nurse-Patient Communication: Technical and
Training Challenges. International Journal of Telemedicine & Applications. Retrieved
February 15, 2019, from
https://resolver.ebscohost.com/openurl?sid=EBSCO%3aaph%3a132506341&ISSN=1687
 Research Dossier: Communication in Nursing 10

Content: This article talks about communication technology like videoconferencing is

emerging in the medical field and how it is impacting the communication between nurses
and their patients. I like how direct it is and emphasizes the application as well as the path
it is taking in the medical field. I think by adding this, it will enhance my third
perspective of videoconferencing and will serve as a great background for the technology
alone.
Author: These authors are published in the International Journal of Telemedicine &
Applications, which shows their credibility and how knowledgeable they are on the topic.
BEAM: This source really emphasizes communication technology and how it’s utilized
to the workplace. I like how it gives the real-world applications and doesn’t just list the
technology or what its function is.
T. Charlotte. (2017, November 3). Video Conferencing in Nursing Education Now Includes
Telepresence Robots. Retrieved February 15, 2019 from
https://www.videoconferencingdaily.com/healthcare/video-conferencing-nursing-
education-now-includes-telepresence-robots/
Content: This article provides a basis for my third perspective on video conferencing and
will provide a new outlook by showing how it has led to a new innovation of telepresence
robots. I think by having this additional perspective will give the audience a new look on
the technology and prove how the technology in healthcare is constantly changing and
improving. I like how it focuses on videoconferencing and why telepresence is so
relevant and necessary in this time period.
Author: The author writes about biometric robots, remote surgery, and long-distance
diagnosis. She reads medical books often however is not a professional in the field, which
adds an alternative perspective.
BEAM: This source builds off the topic of video conferencing and I like how it mentions
statistics regarding the workforce and how technology has affected those numbers.
Vocera. Vocera Hands-Free Communication Improves Satisfaction for Patients, Nurses, and
Physicians at DMC Huron Valley-Sinai Hospital. Retrieved February 15, 2019, from
https://www.vocera.com/resource/vocera-hands-free-communication-improves-
satisfaction-patients-nurses-and-physicians-dmc
Content: This article talks about the hands-free communication device called Vocera and
how it has been positively impacting not only nurses but doctors as well. I think this will
really contribute to the second perspective of technology and will provide a useful
background of the technology. I like how it mentions the communication issues at hand
and how this device solves them first hand. Having an example from a hospital proves
that the device has been effective in the workplace and it outlines just how it is utilized
there.
 Research Dossier: Communication in Nursing 11

Author: The author of the website comes from Vocera itself which is very reliable since
the information is straight from the direct source.
BEAM: This source is the first to come right from the site of technology and I like how
forward and to the point the article is. It will benefit my second perspective by giving
more information on this hands-free communication in the workplace.