RENJITH. R.

PILLAI

Address: No. 311, Block-V, “C” Wing, Skyline City Apartments, Chandra Layout -560072, Bangalore
E-Mail: renjith.r.pillai@gmail.com
Phone No.: +91- 9880033041

CLIENT RELATIONS, MOTOR INSURANCE & SALES EXPERT, IT & CALL CENTRE OPERATIONS
Versatile, high-energy & result oriented professional, seeking senior level assignments in Business
Development, Client Relationship Management and Marketing Operations with an organization of
repute in Bangalore

Skill Set Profile Summary

A seasoned professional with nearly 14 years of enriched expertise in Sales & Marketing,
Branch Operations
Business Development, Motor insurance and IT operations, Call center and Team Management.
Sales & Marketing Hands-on experience in charting out sales strategies and contributing towards enhancing
business volumes & growth and achieving revenue and profitability norms. A keen planner with
Motor Insurance expertise in market plan execution, account management and sales efforts with skills in
Business Development product promotions & launches.
Call Centre Operations Cultivate excellent relationships with new prospects and existing customers. Experience in
IT Operations leading dedicated teams for running successful business operations. Developed competency in
implementing strategies towards enhancing business volumes and growth. An effective
Client Relationship communicator with excellent relationship building & interpersonal skills. Strong analytical,
Management problem solving & organizational abilities.
Team Management
Pursuing PhD (Part Time) in Marketing operations.
Revenue Generation

Career Highlights

 Analyzing & reviewing the market response/ requirements & communicating the same to the sales teams for
accomplishment of the business goals
 Managing sales and marketing operations for promoting products and accountable for achieving business goals
and increasing sales growth; implementing marketing strategies to build consumer preference and drive volumes
 Conducting competitor analysis by keeping abreast of latest market trends and competitor moves to achieve
market share metrics; formulating strategies & reaching out to unexplored market /customer groups for business
expansion
 Exploring new business opportunities in various segments along with concerned branches; conceptualizing &
implementing plans & policies for organization and organizing promotional campaigns.
 Supervising customer service operations for rendering quality services; providing customer support by answering
queries and resolving their issues.
 Building and maintaining healthy business relations with corporate clients, ensuring high customer satisfaction
matrices by achieving delivery & service quality norms.
 Recognized as 1st Runner-Up (All India) “Chevy Rocker-2011 (All India Annual Selling Skills and Knowledge
Contest)” for Team Managers/Leaders.
 Got selected as one of the Best Sales Consultant.
 Bagged appreciation letters from clients for rendering quality services.

Organizational Experience

Since Sep’09 with Trident Automobiles Pvt. Ltd., Bangalore, Karnataka as

- Manager (Branch Head) (Chevrolet Sales Division) till October 2014
- Senior Manager (Head-Insurance / Administrative Head-Call centre; Trident Group) till date

Apr’09 to Sep’09 with Tafe Access Ltd., Bangalore, Karnataka as Consultant (Corporate Sales)
(Skoda Auto Sales Division)

Feb’08 to Feb’09 with Vijai Motors Pvt. Ltd. (General Motors Sales Division), Bangalore, Karnataka as Team Leader
(Showroom Sales)

Aug’05 to Dec’07 with TVS Sundaram Motors (General Motors Sales Division), Bangalore, Karnataka as Assistant Officer
(Team Leader)
Highlights:

Management: Insurance Domain

At Trident Automobiles

 Instrumental in formulating & establishing processes and SOPs at the State-of-the Art Call centre for Insurance
renewal for Trident Group
 Boosted revenues in Insurance for the group
 Functioned as a part of initial team of the Trident Chevrolet Operations and the other 2 branch processes and
formulated sales SOPs for the branches
 Enhanced market share in Trident Chevrolet
 Boosted up market share in Bangalore
 Conceptualized plans pertaining to sales promotion & managed marketing budgets
 Ensured formulation & implementation of marketing strategy & advertising
 Augmented customer satisfaction in sales
 Played a vital role in enhancing the sales processes at dealerships
 Instrumental in managing implementation & monitoring the organization specified sales processes
 Holds the distinction of increasing:
o Dealer profitability by focusing on in-house finance & insurance
o Conversion ratio at showrooms.
 Proven abilities in building brand & generating new business by targeting the potential customers
 Joined as Junior sales consultant and grew upto the level of a Branch Head within a span of 8 years

IT Operations: CLM Software Management/ECRM- Insurance Domain

 Analysis, consulting and documentation of customer business functions and processes – CLM Applications.
 Define the business problem and primary objectives of new projects.
 Identify and validate the key business requirements.
 Contribute to project plans.
 Lead cross-functional business process, re-engineering teams and continuous improvement efforts.
 Analyses the feasibility of, and develops requirements for, new systems and enhancements to existing systems.
 Evaluate potential software solutions, including off-the-shelf and open source components, and the system
architecture to ensure that they meet business requirements.
 Evaluate potential software solutions, including off-the-shelf and open source components, and the system
architecture to ensure that they meet business requirements.
 Reads and interprets case management systems and functional technical literature and translates in terms
understandable to the end-users.
 Design, Develop, Review and baseline of Vision Document.
 Responsible for reviewing the outcomes and providing feedback about the implementations along with Business
Demo.
 Assisting and providing timely feedback and information to stakeholders, shippable product demo and status
reporting.
 Optimizing automation frameworks and contributed towards automation strategic initiatives.
 Reviewing and advising more efficient test plans for functional testing.

Previous Experience

Dec’04 to Jun’05 with Continental Technologies and Agencies, Thiruvananthapuram as Assistant Manager (Marketing)

Jun’04 to Nov’04 with HBL Global Private Limited (HDFC Bank Limited), Thiruvananthapuram, Kerala as Sales Executive
(Personal Loan)

Aug’00 to May’02 with Santhinikethan Council for Information Technology, Thiruvananthapuram as Marketing Executive

Professional Enhancement

 Sales Training and Product Launch Modules of General Motors India

 Education

 Pursuing PhD in Marketing at Karpagam University, Coimbatore.

 MBA (Marketing & HR Management) from Noorul Islam College of Engineering, Kumaracoil, Thuckalay, Kanyakumari
Dist., Anna University, Chennai with 65.3% in 2004
 BBA from University Institute of Technology, Location, University of Kerala, Kerala with 63.5% in 2001

Trainings/ Internships

MBA

Organization: Apollo Tyres Limited, Bangalore

Duration: 4 months
Project Title: A study on Brand Awareness, Brand Perception and Market Share of Passenger Car
Radial Tyres in Bangalore City.

BBA

Organization: Hindustan Aeronautics Limited, Bangalore (Foundry and Forge Division)

Duration: 45 days

Academic Projects

 Report on Organization Study of Thiruvananthapuram Regional Cooperative Milk Producer’s Union (TRCMPU) Limited
 Market Research on the Scope of Electronic Meters and an Analysis of the Performance & Acceptability of Larsen and
Toubro Meters in the Market

Extramural Engagements & Accolades

 Acted as an:
o Organizer, College Cultural Festival and Sports Meet- 2003
o Executive Committee Member of Management Association and Student’s Council of University Institute of
Technology (UIT)
o Member of various Social Service Associations
o Active member of School Football & Volleyball Teams and Member of a Localized Football Team
 Headed various houses in School and won many Sports Championships.
 Actively participated in National Cadet Corps and various other social activities.
 Proactively participated in Athletic Events.

Personal Details

Date of Birth: 11th November, 1979

Permanent Address: PLRA - 127, TC - 2/ 3133 (1), “Panthradil”, Panachamoodu Lane, Pattom,
Thiruvananthapuram - 695004, Kerala
Languages Known: English, Hindi, Malayalam, Tamil, and Kannada.

References

Available upon on request.