ITIL® V3 to ITIL 4 Foundation

Key Differences

ITIL V3 ITIL 4
Lifecycle focus: Service Value System Focus
• Service strategy
• Service design
• Service transition Guiding Principles

• Service operation Governance

• Continual service improvement

Opportunity Value
Service Value Chain
/Demand

MPROVEME
ICE I NT
RV •C
L SE ON Practices
UA TI
IN
Ser
ion
N
T

Continual
N

UA

vi
s it
CO

Improvement
L
SE
ce
n
T •

RV
Tra

ice Strate
O

rv
ICE I
ROVEMEN

pe r
Service

Four dimensions of service management

Se

gy

MPROVEMEN
ation

ITIL ®
E IMP

Political Economical
Factors Factors
VIC

1 2
T•

Organizations Information
ER

& People & Technology

LS

ON

Se
rvic n
UA

e Desig
TI

Products
N
N UA
TI L & Services
ON C RV
SE
T• IMPROVEMEN
ICE Environmental Social
Factors VALUE Factors

Partners Value Streams

4 Ps of service management & Supplers & Processes
3 4
Legal Technological
Factors Factors

Factors: Every dimension is affected by multiple factors

Practice focused: general management, service

Process focused: processes and functions
management and technical management practices

Non-prescriptive: based on the guiding

Prescriptive
principles for organizations

Integrated with new ways of working

Siloed
including Agile and DevOps

AWARDING BODY

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