Interpersonal roles are the following:

➢ Figurehead − Managers have social, ceremonial and legal responsibilities. They

are a source of inspiration. People look up to them as a person with authority,
and as a figurehead.
➢ Leader − Manager provides leadership for the team, organization, and manages
the performance and responsibilities of everyone in the group.
➢ Liaison − Managers communicate with internal and external contacts.

Informational roles are:

➢ Monitor − Managers regularly seek out information related to the organization and
industry, looking for relevant changes in the environment.
They also monitor the team, in terms of both their productivity and their wellbeing.

➢ Disseminator − Managers communicate potentially useful information to the

colleagues and the team.

➢ Spokesperson − Managers represent and speak for their organization. They are
responsible for transmitting information about their organization and its goals to
the people outside it.
Decisional roles are:

➢ Entrepreneur − Manager creates and controls change within the organization.

This means solving problems, generating new ideas and implementing them.

➢ Disturbance Handler − When an organization or team hits an unexpected

roadblock, it is the manager who must take charge.

➢ Resource Allocator − Managers need to determine where organizational

resources are best applied. This involves allocating funding, as well as assigning
staff and other organizational resources.

➢ Negotiator − Managers take part in, and direct important negotiations within the
team, department, or organization
Questionnaire for Middle line
manager
1. Describe your management style
2. What is the nature of your job?
3. How do you handle conflict
between team members?
4. How do you define success?
5. How do you motivate people?
6. Give an examples of a tough
decision you had to make.
7. What do you think you are
Figurehead, Leader & Liaison?
Give examples how
8. What do you think you are
Monitor Disseminator &
Spokesperson? Give examples
how
9. What do you think you are
Entrepreneur, Disturbance
Handler Resource Allocator &
Negotiator? Give examples how
10. Generate a list of the top five
job factors.
Questionnaire for first line
manager
1. Describe your management style
2. How do you define success?
3. What is the nature of your job?
4. How do you handle conflict
between team members?
5. How do you motivate people?
6. Give an examples of a tough
decision you had to make.
7. What do you think you are
Figurehead, Leader & Liaison?
Give examples how
8. What do you think you are
Monitor Disseminator &
Spokesperson? Give examples
how
9. What do you think you are
Entrepreneur Disturbance
Handler, Resource Allocator &
Negotiator? Give examples how
10. Generate a list of the top five job
factors.
The following is a list of 21 job factors or attributes:
● Autonomy and independence.
● Benefits.
● Career advancement opportunities.
● Career development opportunities.
● Compensation/pay.
● Communication between employees and management.
● Contribution of work to organization’s business goals.
● Feeling safe in the work environment.
● Flexibility to balance life and work issues.
● Job security.
● Job-specific training.
● Management recognition of employee job performance.
● Meaningfulness of job.
● Networking.
● Opportunities to use skills/abilities.
● Organization’s commitment to professional development.
● Overall corporate culture.
● Relationship with co-workers.
● Relationship with immediate supervisor.
● The work itself.
● The variety of work.