QUEUE THEORY APPLIED TO VEHICLE ENTRANCE IN THE PONTIFICIA UNIVERSITY
JAVERIANA, CALI
Carlos Andres Díaz Sabi
carlosdiaz@javerianacali.edu.co Jeison Esteban Gaviria Moncayo estebangaviria13@javerianacali.edu.co Department of Civil and Industrial Engineering, Pontificia University Javeriana, Cali Santiago de Cali, Colombia May 25, 2018 iv. Test of goodness i. Introduction To learn about the tipo of distribution of the arrival Currently, there are problems of congestion or and departure of customers applied a test of queue, which occur when the demand for a service goodness in the Minitab. It was decided to give a used by customers exceeds the capacity of the value of significance of 0.05 (α), the software was service, this problem may be cause of annoyance to calculating tha value-p, for each of the posible customers and even abandonment of service, it is arrangements with their respective parameters. the case of the main entrance of vehicles at the Thrown results show that the most appropriate for University. For this reason, there will be an the arrival and departure of customers distribution analysis of the situation of the goal based on queue is exponential and gamma respectively, this theory concepts learned throughout the semester. concludes the values-p of these distributions are very similar to the level of significance. Gamma v- ii. Objetives p 0.046 exit of vehicles, Exponential v-p 0.055 Determine the type of model that follows arrival of vehicles. the entry of vehicles to the University based on nomenclature Kendall - Lee. v. Definitionf the current model Find rates of arrival and departures of customers, making the collection and After a thorough investigation, it was concluded analysis of data obtained on a normal day. that the model that follows the entry of vehicles to Perform an analysis of the queue system the University, it presents an exponential in order to calculate the times of waiting distribution for entry times, a distribution Erlang in queue, service times. (EK) that is equivalent to a gamma distribution If necessary, propose a model that is more with parameter k for service times, in addition to productive, or provide solutions to current having 1 server (goalie), the discipline of the model in order to improve the problems system is PEPS. that may occur. According to the notation Kendall- Lee: iii. Description of the procedure for data (M/Ek/1) :(PEPS/∞/∞): colletion Time between departures: M exponential λ. Times of the service: Ek gamma, Erlang µ. Data collection took place on Wednesday 16 may Servers: 1 this year, in the main parking lot of the Javeriana Service discipline: PEPS University, data collection was carried out in three Number permisible máximum of clients: ∞ stripes. They took time between arrivals to Population size: ∞ determine (λ), and timer between outputs to determine (µ). These rates were found using vi. Analysis of current model parameters Minitab. During data collection it was observed that in some It was calculated to tabulate the data of arrival and cases the time increased when vehicles were off departure of guests µ y λ respectively. Yielding the when passing through the speed reducer (lying following results for each of the three selected policeman). stripes: ʎ(cars/ µ(cars/ stripes ƿ(ʎ/µ) minute minute) 6:30 -7:30 3,10 3,13 0,99 9:30 -10:30 2,09 2,15 0,97 1:30 -2:30 2,25 2,32 0,97 Given that in the 6:30 at 7:30 am strip presents higher rates for lambda as for mu, also the level of service is less than the rate of arrival, for the purposes of analysis will be this strip.
Number of average customers in queue
(Lq): ρ2 (K+1) viii. Personal reflections 𝐿𝑞 = Lq= 4,04 2𝐾(1−ρ) Numer of average customers in system (Ls): Carlos Díaz: we are accustomed to that delivered 𝐿𝑠 = λWs Ls= 5,03 us all on silver tray, but it will come the moment in Average waiting time in the queue (Ls): which we face a world or work with a heavy 𝐿𝑞 𝑊𝑞 = Wq= 1,3 atmosphere, different from the university, so it is λ Average waiting time in the queue (Ws): important to apply and develop in the best way each 1 knowledge that we acquired individually and 𝑊𝑠 = 𝑊𝑞 + Ws= 1,62 µ group, so whenever we face a problem, big or small Time service=(Ws-Wq)= 0,32min – 19,16 we are going to face with the best available. seg
Esteban Gaviria: it is important to know and apply
According to results obtained previously, the the theoretical concepts in the projects that are number average customers who usually remain in presented in order to analyze the data and propose the system is 5,03 clients, of which the 4,04 remain solutions it will allow improving the efficiency of queue for 1,3 min before be assisted, now the customer service time remains on average 19,16 current models, as in the case of vehicles entering seconds resulting in a total time in the system of the university system. In the end proposed a simple 1,62 min. The results indicate that the customer but significant improvement in order to optimize remains the 80,25% percent of the time in queue, the service of parking at the university. bearing in mind that this value is an average, there are cases where customers have to wait longer tan ix. Conclusions normal, generating discomfort or congestion of the After carrying out the study and analysis of queues same, in the same way in some cases vehicles do in the parking loti t was determined that one server not need to wait to enter the system. more is not required to meet the demand for vehicles, however it is proposed to change the type of speed reducer for expedite service time of truks vii. Current vs. proposed model entering the university, creating comfort for the Intends to change the type of speed reducer, since user. in the current model (lying policeman) will have to x. Bibliography start on the same, several vehicles are switched off Hillier, F.S y Lieberman, G.S: and this generates delays and therefore a lower introduction to operations. Second service fee. In the proposed model aims to make edition. San Francisco. 1975. use of high steps type speed reducers. Taha Hamdy, “Operations Research”, Pearson Education Mexico, 9th Edition 2012.