www.iso-9001-checklist.co.

uk
Quality management input comprises the standard
requirements from ISO 9001:2015 which are
deployed by our organization to achieve customer
satisfaction through process control.

Environmental input comprises the standard

requirements from ISO 14001:2015 which provides
our organization with a framework to help protect
the environment and respond to changing
environmental conditions.

Occupational health and safety management input

meets the requirements of ISO 45001:2018 to
encourage a safe and healthy workplace and
prevent work-related injury and ill-health.

EHQMS System
Manual
ISO 9001:2015, ISO 14001:2015 & ISO
45001:2018
 EHQMS System Manual
www.iso-9001-checklist.co.uk
ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

Table of Contents
1 INTRODUCTION ............................................................................................................................................ 5

2 REFERENCES .................................................................................................................................................. 6

3 DEFINITIONS ................................................................................................................................................. 6

4 ABOUT OUR ORGANIZATION ..................................................................................................................... 7

ORGANIZATIONAL CONTEXT ......................................................................................................................................................... 7

RELEVANT INTERESTED PARTIES .................................................................................................................................................... 8
MANAGEMENT SYSTEM SCOPE .................................................................................................................................................... 8
MANAGEMENT SYSTEM PROCESSES ............................................................................................................................................ 9

5 LEADERSHIP, COMMITMENT AND WORKER PARTICIPATION ............................................................. 11

LEADERSHIP & COMMITMENT ....................................................................................................................................................11

5.1.1 General...............................................................................................................................................................................11
5.1.2 Customer Focus ..............................................................................................................................................................12
MANAGEMENT SYSTEM POLICIES ...............................................................................................................................................12
5.2.1 Establishing our Policies .............................................................................................................................................12
5.2.2 Communicating our Policies .....................................................................................................................................13
ROLES, RESPONSIBILITIES AND AUTHORITIES ............................................................................................................................13
5.3.1 Top Management ..........................................................................................................................................................13
5.3.2 QEHS Manager ...............................................................................................................................................................13
5.3.3 Quality Coordinator ......................................................................................................................................................14
5.3.4 Environmental Coordinator .......................................................................................................................................14
5.3.5 Health & Safety Advisors ............................................................................................................................................14
5.3.6 Managers & Supervisors.............................................................................................................................................15
5.3.7 Workers & Contractors ...............................................................................................................................................15
CONSULTATION & PARTICIPATION OF WORKERS AND CONTRACTORS ................................................................................15

6 PLANNING ................................................................................................................................................... 17

GENERAL........................................................................................................................................................................................17
6.1.1 Risks & Opportunities ..................................................................................................................................................17
6.1.2 Environmental Aspects ................................................................................................................................................18
6.1.3 Hazard Identification & Assessment ......................................................................................................................19
6.1.4 Compliance & Legal Requirements ........................................................................................................................20
6.1.5 Planning Action ..............................................................................................................................................................21
MANAGEMENT SYSTEM OBJECTIVES ..........................................................................................................................................21
6.2.1 Integrated Objectives ...................................................................................................................................................21
6.2.2 Objectives & Planning to Achieve Them ..............................................................................................................22
PLANNING FOR CHANGE .............................................................................................................................................................23

7 SUPPORT ...................................................................................................................................................... 25

RESOURCES ...................................................................................................................................................................................25
7.1.1 General...............................................................................................................................................................................25

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ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

7.1.2 People ................................................................................................................................................................................25

7.1.3 Infrastructure & Natural Resources ........................................................................................................................25
7.1.4 Operational Environment ...........................................................................................................................................26
7.1.5 Monitoring & Measurement Tools .........................................................................................................................26
7.1.6 Organizational Knowledge ........................................................................................................................................27
COMPETENCE ................................................................................................................................................................................28
AWARENESS ..................................................................................................................................................................................28
COMMUNICATION ........................................................................................................................................................................29
7.4.1 General...............................................................................................................................................................................29
7.4.2 Internal Communication .............................................................................................................................................29
7.4.3 External Communication.............................................................................................................................................30
DOCUMENTED INFORMATION ....................................................................................................................................................31
7.5.1 Management System Documents ...........................................................................................................................31
7.5.2 Creating & Updating ....................................................................................................................................................31
7.5.3 Controlling Documented Information...................................................................................................................31

8 OPERATION ................................................................................................................................................. 33

OPERATIONAL PLANNING & CONTROL.....................................................................................................................................33

8.1.1 Quality Operational Planning & Control ..............................................................................................................33
8.1.2 Environmental Operational Planning & Control ...............................................................................................33
8.1.3 OH&S Operational Planning & Control................................................................................................................34
DETERMINING REQUIREMENTS FOR PRODUCTS .......................................................................................................................35
8.2.1 Customer Communication .........................................................................................................................................35
8.2.2 Determining Requirements .......................................................................................................................................36
8.2.3 Reviewing Requirements ............................................................................................................................................36
8.2.4 Changes in Requirements ..........................................................................................................................................36
DESIGN & DEVELOPMENT ...........................................................................................................................................................37
8.3.1 General...............................................................................................................................................................................37
8.3.2 Planning.............................................................................................................................................................................37
8.3.3 Inputs ..................................................................................................................................................................................37
8.3.4 Controls .............................................................................................................................................................................38
8.3.5 Outputs ..............................................................................................................................................................................39
8.3.6 Changes .............................................................................................................................................................................39
CONTROL OF SUPPLIERS, EXTERNAL PROCESSES AND CONTRACTORS ..................................................................................39
8.4.1 General...............................................................................................................................................................................39
8.4.2 Purchasing Controls......................................................................................................................................................40
8.4.3 Purchasing Information ...............................................................................................................................................40
PRODUCTION & SERVICE PROVISION ........................................................................................................................................41
8.5.1 Control of Production & Service Provision..........................................................................................................41
8.5.2 Identification & Traceability ......................................................................................................................................41
8.5.3 3rd Party Property ...........................................................................................................................................................42
8.5.4 Preservation .....................................................................................................................................................................42
8.5.5 Post-delivery Activities ................................................................................................................................................43
8.5.6 Control of Changes .......................................................................................................................................................43

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ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

RELEASE OF PRODUCTS & SERVICES ..........................................................................................................................................43

NON-CONFORMING OUTPUTS ...................................................................................................................................................44
EMERGENCY SITUATIONS.............................................................................................................................................................44

9 PERFORMANCE EVALUATION ................................................................................................................... 46

MONITORING, MEASUREMENT, ANALYSIS & EVALUATION ....................................................................................................46

9.1.1 General...............................................................................................................................................................................46
9.1.2 Customer Satisfaction ..................................................................................................................................................46
9.1.3 Analysis & Evaluation ...................................................................................................................................................47
9.1.4 Evaluation of Compliance...........................................................................................................................................47
INTERNAL AUDIT ...........................................................................................................................................................................48
9.2.1 General...............................................................................................................................................................................48
9.2.2 Internal Audit Programme .........................................................................................................................................48
MANAGEMENT REVIEW ...............................................................................................................................................................48
9.3.1 General...............................................................................................................................................................................48
9.3.2 Inputs ..................................................................................................................................................................................49
9.3.3 Outputs ..............................................................................................................................................................................49

10 IMPROVEMENT ....................................................................................................................................... 51

GENERAL........................................................................................................................................................................................51
INCIDENT, NON-CONFORMITY & CORRECTIVE ACTION .........................................................................................................51
10.2.1 Non-conformity & Corrective Action ....................................................................................................................51
10.2.2 Incident Investigation ..................................................................................................................................................52
IMPROVEMENT ..............................................................................................................................................................................52

APPENDICES........................................................................................................................................................ 54

A.1 QEHS PROCESS INTERACTION ...................................................................................................................................................54

A.2 ORGANIZATION CHART ...............................................................................................................................................................55

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 EHQMS System Manual
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ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

5 Leadership, Commitment and Worker Participation

Leadership & Commitment
5.1.1 General
Top management is actively involved in maintaining the quality, environmental and OH&S management
system. It provides the vision and strategic direction for growth of our integrated management system, and
establishes the necessary objectives and policies taking into account the context and strategic direction of our
organization.

To continue to provide leadership and show commitment to the improvement of our quality, environmental
and OH&S management system, Top management communicates the importance of fulfilling customer, legal
and regulatory compliance requirements through periodic communication meetings as well as by conducting
management reviews to ensure the availability of resources, that risk assessments are understood and the
integrated management system achieves its intended results.

Top management provides accountability and governance to all activities related to the lifecycle of our
processes and products. This includes defining the appropriate responsibilities, authorities, and methods of
communication to ensure the safe and effective performance. Top management ensures that all necessary
resources, responsibilities and accountabilities are allocated for the continual improvement of the management
system. Refer to Appendix A.2 for a copy of our Organization Chart.

Top management have appointed the QEHS Manager to ensure that the necessary financial, technological and
organizational resources, including the services of specialists and competent Health & Safety Advisors,
Environmental Coordinators and Quality Inspectors are available to implement monitor, maintain and report
upon the status of the management system.

Cross-functional committees that comprise various organizational levels, functions and work areas are
established to support the active management of our integrated system. The Cross-functional committees
oversee the implementation of improvement plans. The Cross-functional committees report to Top
management and the QEHS Manager.

Regular reviews and data reporting ensure that our management system is effective and has the ability to react
to emerging issues. Top management is committed to implementing and developing the management system
and this commitment is defined by our corporate policies and objectives. Top management’s involvement and
commitment may be found in:

1. Business strategy plans and meetings;

2. Management system goals, their communication and their incentivization;
3. Information provided on our website or social media channels;
4. Annual reports;
5. Management meeting minutes.
Top management ensures that our corporate policies are understood, implemented and maintained
throughout at all levels of the organization through printed distribution of policy statements and through
periodic management reviews of the policy statements, functional objectives, and corporate level improvement
objectives. Your organization communicates our mission, vision, strategy, policies and processes to all workers
in order to:

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 EHQMS System Manual
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ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

5.3.6 Managers & Supervisors

All Managers and Supervisors demonstrate their commitment to the development and improvement of the
management system through the provision of necessary resources, through their involvement in the internal
audit process and through their proactive involvement in continual improvement activities. Emphasis is placed
on improving both the effectiveness and efficiency of key system processes.

All Managers and Supervisors are responsible for the execution of the business plan and the implementation
of our policies, processes and systems described in this integrated manual. All Managers and Supervisors are
responsible for planning and controlling the management system processes within their area of responsibility,
including the establishment and deployment of operational level objectives and the provision of resources
needed to implement and improve these processes.

5.3.7 Workers & Contractors

All workers and contractors are responsible for the quality of their work and implementation of our policies
and procedures applicable to the processes that they perform. Workers and contractors who are responsible
for product quality have the authority to stop production to correct quality problems.

Workers and contractors are motivated and empowered to identify and report any known or potential
problems, and to recommend solutions to aid subsequent risk management and corrective action activities.

All workers and contractors are encouraged to participate and engage with occupational health and safety
management processes. At our facilities, your organization appoints Health and Safety Representatives and
Advisors, First Aiders and Fire Marshals as required by local conditions, and as determined by documented risk
assessments. Employees who share a workspace are required to cooperate and coordinate their actions to
ensure safe undertakings.

Consultation & Participation of Workers and Contractors

Your organization recognizes that the involvement of workers in the integrated (OH&S) management system
and the processes that support it are a key requirement of effective OH&S management that enables our
organization to make informed decisions.

Worker participation and consultation is ensured via the engagement of all employees, at all applicable levels
and functions within our organization. Workers include contractor and agency staff who perform work on-site,
as well our organization’s direct employees. Time, training, information and resources for participation are
provided whilst obstacles and barriers to participation are removed entirely or minimized when they cannot be
removed.

Health & Safety Representatives and Health & Safety Advisors are involved in the following activities, in
conjunction with the relevant workers:

1. Incident investigation;
2. Hazard identification;
3. Risk assessment;
4. Implementing and monitoring appropriate hazard mitigations.
Changes to the management system are controlled via the management of change process to ensure
unintended consequences are recognized, mitigated, or eliminated prior to implementation of the proposed

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Top management and their direct reports are responsible for communicating the corporate policies as well as
the importance of meeting customer, statutory and regulatory requirements to employees within their
respective departments.
They ensure that our policies and objectives are understood and applied to the daily work of the organization
through the establishment of measurable goals and objectives. Internal communication occurs on an on-going
basis and is achieved through various mechanisms as appropriate:
1. Regular meetings and briefings;
2. Training sessions and training material;
3. Display boards, memorandums, letters;
4. Website, intranet, internal e-mails;
5. Product and process performance data analysis and audit results;
6. Targets, objectives, scorecards, KPIs, management system manual and procedures;
7. Corrective action and non-conformance reports.

7.4.3 External Communication

Your organization determines the need to communicate information externally to our interested parties, as
defined in Section 4.2, regarding the effectives of our management system. In most instances, external
interested parties (such as consumers, stockholders, neighboring communities, etc.) are the main driving force
for our organization to implement our management system. The various processes or means of external
communication may include as appropriate:

Interested Parties Needs & Expectations Possible modes of Communication

Customers
Distributors & retailers
Owners/shareholders
Suppliers
General Public
Health & Safety Executive
Environment Agency
Price, reliability & value
Price & logistics
Profitability & growth
Beneficial relationships
Environmental responsibility
Health and safety responsibility
Environmental responsibility
Publications in the media and focus groups
Industry association publications and press releases
Annual reports or newsletters of performance
Publications via website, meetings or questionnaires
IMS visibility via company website
Compliance submissions, audit results and AFRs
Compliance submissions and audit results

Your organization ensures that all external communications are authorized prior to release. Where required,
advice appropriate to the context of the communication may be sought concerning the content and
dissemination of certain external communications.
1. Internet - Information about our IMS is communicated externally via our website.
2. Enquiries - Our organization is subject to the Freedom of Information Act and GDPR which requires a
response to external requests for information within specific timescales.
3. Social Media - Our organization manages a Twitter account to share information, encourage
behavioural change and promote events. Similarly, our organization utilizes an official Facebook page.
All social media is coordinated by our Marketing Department. Responses to external communications are
recorded if they are transmitted by email or letter. In each case the response is retained and controlled in
accordance with the requirements for documented information.
Supporting documentation:
Ref. Title & Description
10 Communication & Participation Procedure

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 EHQMS System Manual
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ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

8 Operation
Operational Planning & Control
8.1.1 Quality Operational Planning & Control
Your organization establishes and implements documented plans and procedures that describe the processes
identified in Section 4.4 and the controls required for the provision of products and services in cognizance to
our objectives, the potential for planned or unintended change, and the risks and opportunities identified in
Section 6.1.1. During the planning phase, Top management, the QEHS Manager and other responsible
personnel identify the following parameters:
1. Objectives and requirements for the product or service;
2. Verification, validation, monitoring, inspection and test requirements;
3. Documented information to demonstrate conformity;
4. Related life cycle aspects, impacts and mitigations;
5. Documented information to demonstrate conformity;
6. Necessary resources; or outsourced processes and their controls;
7. Criteria for process performance and product/service acceptance;
8. Potential consequences and mitigation to change affecting input requirements;
9. Resources necessary to support the ongoing operation and maintenance of the product.
The output of this planning activity includes, as appropriate, documented plans, resource schedules, processes
and equipment requirements, procedures and design outputs.

Design and development activities targeted at controlling risks are supported by documented information. This
documentation relates the design activities to the identified risks in a way that provides objective evidence that
the nature and extent of the design control is reasonable and appropriate to the degree of risk.

8.1.2 Environmental Operational Planning & Control

Your organization considers the environmental requirements and aspects that can be controlled and influenced
during each phase of the product life-cycle. Where applicable, a life cycle approach is taken within our
operational controls so that the environmental impacts at each stage of the life-cycle are identified, assessed,
and controlled, or influenced. Refer to Figure 7 below.

By identifying and documenting information about the relevant environmental aspects (6.1.2) and compliance
obligations (6.1.4), we are able to prevent or mitigate adverse impacts during each life-cycle phase:

1. Design phase;
2. Procurement phase;
3. Manufacturing phase;
4. Packaging, transport and delivery phase;
5. Intended use;
6. End of life treatment and final disposal.
The relevant environmental management operational procedures are also applicable to outsourced processes
including those undertaken by contractors, the level and extent of control or influence is defined. The controls
identified do not absolve us of the responsibility to conform to client, statutory and regulatory requirements
but instead they enhance our capacity to effectively manage our supply chain.

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 EHQMS System Manual
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ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018

Figure 7 The Life-cycle & Environmental Requirements

Procurement
Environmental Design Phase Environmental
Phase
Requirements Requirements

Identify relevant
End-of-life environmental aspects Manufacturing
treatment & at each stage in the Phase
Final Disposal
products’ life cycle.

Significant Packaging Transport &

Intended Use Customer
Environmental Delivery Phase
Requirements
Impacts

Our organization does not control or influence all of the activities of each outsourced process. Only those where
our organization has responsibility for conforming to environmental requirements, in accordance with our
aspects, impacts and compliance obligations, are controlled or influenced.

Your organization establishes and implements documented plans and procedures that describe the processes
(Refer to Section 4.3) and the controls required for the provision of products and services in cognizance to the
objectives, the potential for planned or unintended change, and the risks and opportunities identified in Section
6.1. During this planning phase, management or other responsible personnel identify the following parameters:

1. Objectives and requirements for the product or service;

2. Verification, validation, monitoring, inspection and test requirements;
3. Documented information to demonstrate conformity;
4. Document information to demonstrate process effectiveness;
5. Necessary resources; or outsourced processes and their controls;
6. Criteria for process performance and product/service acceptance;
7. Potential consequences and mitigation to change affecting input requirements;
8. Resources necessary to support the ongoing operation and maintenance of the product.
The output of planning activity includes documented plans, resource schedules, processes, equipment
requirements, procedures and design outputs.

8.1.3 OH&S Operational Planning & Control

Your organization has established and implemented a system to identify and assess occupational health and
safety hazards, refer to 6.1.3, and to implement the appropriate operational controls to mitigate the resulting
risks. Occupational health and safety procedures are implemented by all teams and departments using the
appropriate management system documentation to ensure that all activities, products and services meet the
applicable regulatory standards.

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