HBR Model (2012) adapted for Hospitality & Tourism

Project Phases Activities Skills Tools Tourism specifics

1. Planning ● determine the real problem to ● task analysis ● work ● financial/non-financial

solve ● planning goals
● identify stakeholders ● cost-benefit ● market share objectives
● define project objectives analysis of options ● develop PSO’s, function
● determine scope, resources sheets, manuals
and major tasks
● prepare for trade-offs

2. Build-up ● team assembly ● process analysis ● scheduli ● resident PD / relief(s)

● plan assignments ● team building ng tools PD(’s)
● create the schedule ● delegating (Gantt, ● online training
● hold a kick-off meeting ● negotiating CPM, ● empowering the team
● develop a budget ● recruiting and hiring PERT) (autonomous teams)
● communication ● vendors / LOM

3. Implementation ● monitor and control process ● supervising ● HOD’s weekly meeting

and budgeting ● leading and ● KPI’s monitoring
● report progress motivating ● coaching needs
● hold weekly team meetings ● communication evaluation
● manage problems ● conflict ● mid-season evaluation
management ● MXP reports
● problem solving ● COM/PD/HM meeting

4. Closeup ● Evaluate project performance ● follow-through ● post- ● end season evaluation

● Close the project ● planning evaluatio ● annual closing
● Debrief with the team ● communication n report ● next season
● Develop a post evaluation ● analysis assignments depending
report & on performance and
lessons preference
learned ● bonuses
Terms:
PD - Program Director (=Project Manager)
HOD - heads of departments
PSO - professional service offerings
KPI - key performance indicators
MXP - Marine Exchange Programme (software)
LOM - land operations management
COM - Corporate Operations Manager
HM - Hotel Manager