PS-SC-0001

Rev. 1

PROJECT SUCCESS SCORECARD

One scorecard for each accepted

Date: capital project.
Period Covered
Make sure to have
Supplier Name: comments for each
Owners should fully participate
criteria both positive and
Project Title Insert Data negative.,
Supplier's
Representative
Type in the Scores
Customer's
Representative

Score Item Weight Description Data Owner Score Red (0) Amber (1) Green (2) Comments

1. Questionnaires properly
filled, 2. Bid format used.
Meets Meets all
Compliance to RFI/ 3. Proposal confirms BIG Engineering/ Meets two(2)
20% 0 three(3) four (4)
RFP documents specifications and scope Procurement or less items
items items
of work, 4. Meets
submission deadline

All related documents All All

Some
Compliance to Exhibit discussed and signed Engineering/ documents documents
15% 0 unsigned
B prior to issue of purchase Procurement signed after signed prior
documents
order order to order

Sufficient, capable and

dedicated project group. Most project
Project organization and tasks
Meets or
Project Organization schedule properly Engineering/ Significant completed in
15% 1 Exceeds
and Management discussed. Quality of Manufacturing difficulties timely and
Expectation
work. Minimal rework. quality
Conduct regular manner
meetings.

Variance to agreed time

Meets or
Start-up, Acceptance line, Acceptance criteria Engineering/ More than a One(1) week
30% 1 Exceeds
Date passed ( saleable and Manufacturing week delay delay
Timeline
acceptance completion )

Installed equipment More than

10% Meets all
Equipment meets agreed Engineering/ 10%
20% 1 specification specification
Specifications specifications ( functional, Manufacturing specification
s not met s
quality, utilities, losses ) s not met

100% 33%

Score Card Criteria Comments & Required Supplier Actions.

80% - 100% Green Supplier performance in line with B.I.G. expectations

Supplier performance below B.I.G. expectations. Robust Corrective action plans must be agreed and in place with
60% - 79% Yellow
B.I.G..

1%-59% Red Supplier performance unacceptable to B.I.G.. Robust corrective actions plans must be agreed and inplace with B.I.G.

PS-SC-0001 Classified - Internal use BIG Project Sucess Scorecard

Date Updated: February 23, 2012 Page 1 of 1
 PS-SC-0001
Rev. 1

PROJECT SUCCESS SCORECARD

One scorecard for each accepted

Date: capital project.
Period Covered

Supplier Name:

Project Title Insert Data Owners should fully participate

Supplier's
Make sure to have comments for each
Representative criteria both positive and negative.,
Customer's Type in the Scores
Representative

Score Item Weight Description Data Owner Score Red (0) Amber (1) Green (2) Comments

1. Questionnaires properly
filled, 2. Bid format used.
Meets Meets all
Compliance to RFI/ 3. Proposal confirms BIG Engineering/ Meets two(2)
20% 0 three(3) four (4)
RFP documents specifications and scope Procurement or less items
items items
of work, 4. Meets
submission deadline

All related documents All All

Some
Compliance to Exhibit discussed and signed Engineering/ documents documents
15% 0 unsigned
B prior to issue of purchase Procurement signed after signed prior
documents
order order to order

Sufficient, capable and

dedicated project group. Most project
Project organization and tasks
Meets or
Project Organization schedule properly Engineering/ Significant completed in
15% 1 Exceeds
and Management discussed. Quality of Manufacturing difficulties timely and
Expectation
work. Minimal rework. quality
Conduct regular manner
meetings.

Variance to agreed time

Meets or
Start-up, Acceptance line, Acceptance criteria Engineering/ More than a One(1) week
30% 1 Exceeds
Date passed ( saleable and Manufacturing week delay delay
Timeline
acceptance completion )

Installed equipment More than

10% Meets all
Equipment meets agreed Engineering/ 10%
20% 1 specification specification
Specifications specifications ( functional, Manufacturing specification
s not met s
quality, utilities, losses ) s not met

100% 33%

Score Card Criteria Comments & Required Supplier Actions.

80% - 100% Green Supplier performance in line with B.I.G. expectations

Supplier performance below B.I.G. expectations. Robust Corrective action plans must be agreed and in place with
60% - 79% Yellow
B.I.G..

Supplier performance unacceptable to B.I.G.. Robust corrective actions plans must be agreed and inplace with
1%-59% Red
B.I.G.

PS-SC-0001 Classified - Internal use BIG Project Sucess Scorecard

Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1

AFTER S

Score Card Element:

Date:
Supplier Name:
Supplier's
Representative
Customer's
Representative

Score Item Weight Description

Returning of calls and

Immediate response to issues
Response to Critical Issues 20%
escalated to local
representative

Number of escalated
10% Actual count of escalations
requests for help

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1

Issues resolved within a

Resolution of
15% reasonable period and non
Escalated/Critical Issues
repeating.

Either sales or technical visit

Supplier Visit 5%
conducted.

Received proposals based on

Quotations /Proposals 10%
agreed schedule

Parts available at time of

Spare Parts, Processing,
15% purchase order. Delivered on
Availability, and Delivery.
agreed schedule.

Spare Parts Quality and

15% Correct and quality materials
Performance

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1

Equipment Specifications/
Data Verification prior to 10%
end of warranty period
AS-SC-0001
Rev.1
Meets agreed specifications
( equipment, quality, utilities,
losses ) and life cycle costs

100%

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1

AFTER SALES SUPPORT SCORECARD

One scorecard every four(4)

months- Jan-Apr, May-Aug, Sep-
Dec

Insert Data Owners should fully Type in the

participate Scores

Data Owner Score Red (0) Amber (1) Green (2)

Manufacturing/ More than 6

More than 24 Less than 6
Engineering/ 1 up to 24
hours hours
Procurement hours

Manufacturing/
1 4 per quarter 1 per quarter 0 per quarter
Engineering

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1
FEW MOST
Solutions to Solutions to No escalated
Engineering/ issues are issues are issues. ALL
1
Procurement final while final while Solutions to
MOST are FEW are issues are final
repetitive repetitive

One visit At least one

during visit during
quarter with quarter with
Manufacturing/
minor major
Engineering/ 1 No visits
improvement improvements
Procurement
s agreed. agreed.
Report Reports
submitted submitted

More than 1
Engineering/ More than 3 day, Less less than 1
1
Procurement days late than 3 days day late
late

Parts
Engineering/
1 Meets none available at Meets both
Procurement
time of order

Within agreed
timeline, Ahead, correct
Engineering/
1 Meets none correct and and quality
Manufacturing
quality materials
materials

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1
Most Few minor
Engineering/ Meets all
1 specifications specifications
Manufacturing specifications
not met not met

50%

Score Card Criteria Comments & Required Supplier Actions.

80% - 100% Green Supplier performance in line with B.I.G. expectations

Supplier performance below B.I.G. expectations. Robust Corrective

60% - 79% Yellow
action plans must be agreed and in place with B.I.G..

Supplier performance unacceptable to B.I.G.. Robust corrective actions

1%-59% Red
plans must be agreed and inplace with B.I.G.

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1

Make sure to have comments for

each criteria both positive and
pe in the negative.,
ores

Comments

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1
 AS-SC-0001
Rev.1

AS-SC-0001 BIG After Sales Scorecard

Classified - Internal use
Date Updated: February 23, 2012 Page 1 of 1