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Srinuvasula Reddy Pocha

E-Mail: pochasrinuvas@gmail.com
Mobile: +91 7799581223

BMC Remedy Developer and Administrator


Srinuhas 4 years of experience with strong skills in customization, development and
Support of projects using BMC Remedy Tools.

Competencies
 ITIL V3 Foundation Certified
 BMC Remedy ARS
 ITSM
 AR Servers and Mid-Tiers Installation
 Integration with Customer Systems
 BMC Remedy Data Import
 Customization of IM, PM & CM
 Foundation Data, SLM and SRM configuration
 Expertise in Remedy Server Objects
 Data Management Tool
 Data Archiving and Auditing
 Database (Oracle, SQL)
 Unix

Professional Summary

Organization Designation Duration


Tech Mahindra Ltd Software Developer June 2013 – Till date

Educational Qualification

Year Examination Board/University %


2012 B-Tech. (Electronics &Communication) JNTU 78
2008 Class XII AP Board 95
2006 Class X AP Board 68

Achievements

 Received Valuable Team Player Award


 Received Best Team award
 Received appreciations from Clients for successful project delivery
Project Details

Project Name : Next Generation Service Desk (NGSD).


Client : British Telecom
Organization : Tech Mahindra
Description : The Next Generation Service Desk (NGSD) is a B2B solution to raise
an incident, problem or any change. It is designed to reduce the agent
touch time, provide easy fault resolution and reduce the cycle time. It
provides a unified experience across the service desk functions.
.

Responsibilities:
 Development of the requirements received from customers.
 Implementing business logic by using different types of AR Forms, workflows such as
Active links, Filters, Escalations, and guides.
 Supporting End to End testing throughout the entire delivery life cycle
 Supporting UAT & ORT post completion of E2E testing.
 Mentoring and leading other remedy developers within the team.

Project name:BMC Remedy SRM Implementation, Development


Client : British Telecom
Organization : Tech Mahindra
Description : Aim of the project is to Implement and build a complete Flow and
Logic according to client's IT Services/Processes for SRM.

Responsibilities:
 Building and routing the Service Request in SRM through creation of the SRDs.
 Analysis of the Requirements and creating AOT, PDT, SRD.
 Creating various types of questions for SRD as per the requirement.
 Migrations of SRD from one environment to other using Import/Export console.

Project Name : Expedio IM


Client : British Telecom
Organization : Tech Mahindra
Description : Expedio IM is an Incident Management module built on Remedy 7.0
Based on ITIL Frame Work. It has interface with SMARTS
(EventManagement) and Customer Bonding. British Telecom use this
application to serve Global Customers i.e.Singapore Airlines,
Unilever, Kimberly Clark, Standard Chartered bank etc.
Responsibilities:
 Development/Enhancement of the functionalities for customer requirement.
 Preparing high-level solution based on the customer requirements.
 Taking Feedback from the customers and improving the applications.
 Foundation Data configuration for each customer.
 Auditing & modifications of user profiles.
 Performed Admin activities (User setup, assigning roles and permissions, creating
support groups and access permissions, assignment routing, Approval Process,
operational and product catalogue)
 Drive technical validation process: demos, POC, pilots and competitive benchmarks
PERSONAL CREDENTIALS

Name : Srinuvasula Reddy Pocha


Date of Birth : 10th Jun 1991
Marital Status : Single
Languages Known : English, Hindi, Telugu
Passport No : K4744817
Address : Flat No: G2, Raghavendra Colony, Beside Arokya Milk, Suchitra,
HYDERABAD- 500055.

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