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TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D238/D239/D240/D241/D242 – 021 3/14/2017


APPLICABLE MODEL:
LANIER – MP C3004SP/MP C3504SP/MP C4504SP/MP C5504SP/MP C6004SP
RICOH – MP C3004SP/MP C3504SP/MP C4504SP/MP C5504SP/MP C6004SP
SAVIN - MP C3004SP/MP C3504SP/MP C4504SP/MP C5504SP/MP C6004SP

SUBJECT: SC672-00 TO SC672-13 TROUBLESHOOTING

SYMPTOM:
Description of SC error codes that may occur:
SC672-00: Communication error between Operation Panel and CTL after machine is powered on.
SC672-10: Communication error (receive) between Operation Panel and CTL after machine is powered on.
SC672-11: Communication error (send) between Operation Panel and CTL after machine is powered on.
SC672-12: Communication error between Operation Panel and CTL after normal start-up.
SC672-13: Communication error between Operation Panel and CTL after normal start-up; Operation Panel
not detected.

 SC672 does not appear on the SMC report, as it is not logged.


 The Smart Operation Panel communicates with the Controller via a USB Cable and IPU. SC672 is
triggered when the panel cannot communicate with the Controller.
CAUSE:
Possible causes of SC672 include:
 USB communication path failure (USB Cable, IPU)
 CTL boot up error and/or Operation Panel boot up error due to abnormal break in operations of CTL.
Possible causes of Operation Panel cannot illuminate may include:
 USB communication path failure (USB cable, IPU)
 Operation Panel cannot communicate with CTL due to a CTL boot-up error

Figure 1: Operation Panel, IPU and Controller/FCU

Copyright  2017 RICOH Americas Corporation. All rights reserved. Page 1 of 14


Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

SOLUTION:
Do the following.
1. Turn the machine power OFF/ON.
2. Do the action in the flowchart below to determine the cause and best course of action when SC672-XX
occurs.

If the SC recurs after you do the action in this flowchart, do the following:
 If SC819 (cache error) appears in the SC history, replace the Controller Board.
 If SC991 (SCS: scs time count level c’) appears in the SC history, replace the Controller Board and
USB Cable.
Flowchart to determine parts to replace when SC672-XX occurs:
SC672-XX occurs

LED 1 on the CTL is blinking for every 1 second

See ‘A’ below

Yes No
1. Re-connect USB Cable. LED 1 on the CTL is
2. Replacement USB Cable. blinking every time
3. Replacement Sub PCB for SOP.
4. Replacement Main PCB for SOP. See ‘B’ below

See ‘C’ below

Yes No

Memory on CTL

See ‘D’ below

Yes No

Memory CMOS clear or CTL Power OFF/ON or


CTL
See ‘E’ below

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

Flowchart to determine parts to replace when no display on Operation Panel:


Operation Panel does not display
aSC672 Occurs

LED 1 on the CTL is blinking for every 1 second

See ‘A’ below

Yes No

Is fuse 3 on the IPU CMOS clear or Replacement


operating correctly? Memory or CTL

See ‘F’ below See ‘D’ ‘E’ below

Yes No

1. Re-connect USB cable IPU and USB Cable at


2. Replacement Main PCB for the same time.
SOP, Sub PCB for SOP
and the USB cable at the
same time.
See ‘G’ below

Parts How to determine the cause


USB cable LED on CTL blinks for 1 second
Main PCB for SOP,
LED on CTL blinks for 1 second
Sub PCB for SOP
IPU Fuse 3 on the IPU
CTL LED on CTL does not blink
Memory LED on CTL does not blink

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

[A]: LEDs on the Controller Board:


Check the condition (lit, off, blinking) of the LED on the Controller.

Figure 2: LED /POSTCODE AREA on the CTL

Figure 3: POST CODE LEDs 1 to 8 and BIOS/OS LED 16 on the CTL

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

POST CODE_8 Blinking


LED16 (BIOS/OS LED) Blinking

Figure 4: Normal situation :POSTCODE LED 8 and BIOS LED blinking for 1 second

No. Note
For CPU:
 - POSTCODE 8 and LED16 blink when the CPU is operating normally.
LED
 - POSTCODE 8 and LED16 is lit or off when there is a problem with the CPU.

[B]: Abnormal Mode: LEDs on the Controller Board:

Figure 5: LEDs 1 to 8 Blink Constantly

No. Note
1. For self-diagnosis code (BIOS).
POSTCODE 2. After the BIOS starts up, LEDs 4,5,7 turn off and LEDs 1,2,3 ,6 turn
1-8 on and LED 8 blinks. LED 8 is lit or off when there is a problem with
the CPU.

LED 16  LED is lit when the BIOS is running.


 LED blinks when the OS is running.

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

[C]: Reconnecting and Replacing the USB Cable


1. Re-connect the USB Cable between IPU Board and Operation Panel.

PCB:SUB:PROGRAM:ASS'Y

Figure 6: USB Connector (Operation Panel)

D2411522 D2411520

Figure 7: PCB for the Operation Panel

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

Figure 8: USB Connector (IPU)

[D]: Replacing the Memory:


1. Turn the machine power OFF.
2. Attach the memory on the Controller as shown (in a vertical orientation).

Figure 9: Memory (CTL)


3. Lock the hook.

Figure 10: Memory (CTL) and Hook

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

[E]: CMOS clear:

"CMOS clear" is to clear the initial settings in the CPU on the Controller.
1. Turn the machine power OFF.
2. Turn Dip switch 1-3 turn ON for 10 seconds
3. Turn Dip switch 1-3 turn OFF
4. Turn the machine power ON.
Applicable models: MP C3004/MP C3504

DipSW1-3 for CMOS CLEAR


Figure 11: Dip Switch Location

[F]: Fuse on the IPU:

Figure 12: Fuse on the IPU

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

[G]: Replacing the USB Cable and the Operation Panel:


Procedure:
1. Remove the Paper Exit Tray [A].

2. Remove the Left Upper Cover [A] ( x 1)

3. Remove the Left Rear Cover [A] ( x 2)

4. Remove the Controller Cover [A] ( x 4)

5. Remove the Rear Cover [A] ( x4)

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

6. Remove the Scanner Rear Cover [A] ( x 3)

1. Remove the Scanner Rear Cover (small) [A] ( x 2)

2. Remove the I/F Cable [A] ( x 2, x 1, x 1)

3. Remove the CIS Cable [A].


SPDF ( x 2, x1) ARDF ( x 2, x1)

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

4. Remove the ADF ( x 2)

 When you re-attach the ARDF later, make sure to attach the right Hinge Screw on the left side.

5. Remove the Scanner Right Cover [A] ( x 1)

6. Remove the Scanner Front Cover [A] ( x 2)

7. Remove the Scanner Left Cover [A] ( x 2)

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

8. Remove the Operation Panel Upper Cover [A].

9. Remove the USB Cable connecter [A] ( x1, x2)

10. Remove the x2.

11. Remove the x2.

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

12. Remove the Scanner Unit [A] ( x 11)

Never loosen or remove the following when you remove or re-attach the unit. This is because this
fixes the Scanner Cam in place. If the position of the Scanner Cam changes, the Scanner will
become misaligned. This will result in image skew and other image alignment issues.

13. Remove the USB Cable ( x5)

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Tech Service Bulletin No. D238/D239/D240/D241/D242 – 021

Make sure that there is no space between the machine frame and the following three areas of the Scanner
Unit when you re-attach the Scanner Unit.

If the symptom remains, escalate the issue using the normal escalation process with the following
information for further investigation.
 SC sub code (SC672-10 or 99)
 Date/time of problem occurrence
 Debug logs (Controller, Engine, Operation panel)
 Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main
power switch.)
 Occurrence frequency (ex. One out of ten times when turning ON the main power switch)
 Parts replaced
 Date/time when parts were replaced

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