e-Studio6570c Series Electrical Troubleshooting Guide

Overview
If you are experiencing symptoms such as locked up control panel, dead machine, etc, use the following pages to isolate the problem down to a
board or component. Each step builds on the previous step. If you do not get the symptom associated with the step you are on, the problem is
associated with the board or components that were just added.

This procedure has been done on an e-Studio5560c with System firmware ROM version 1255.

To Begin Troubleshooting
Disconnect all connectors from the LGC-PBA (main board), SYS-PBA (system board), SLG-PBA (scanner board), HVT, DRV, ADU, FIL, ACC-
PBA (power supply board), and PFC boards. Remove the IMG-PBA from the SYS-PBA. Leave the AC input CN434, CN435, CN436, CN437,*
Power/Door Switches CN433 on the FIL board. Leave the AC input CN401 on the ACC board. Remove the SRAM, HDD and the two DIMM
Memory cards from the SYS-PBA. Remove the SRAM from the LGC-PBA.
Measure the following voltages on CN402 on the ACC Board when CN129 is disconnected from the SYS-PBA (See “Note” below): Pin 2 (PWR-
EN) = 5vdc, Pin 1 = 1.2vdc, Pins 7, 8, 12, 13 and 14 = 5vdc, Pins 17 and 18 = 12vdc. All other outputs will be at 0vdc. Measure the outputs on
CN401, CN402, CN403, CN404, CN405, CN406, CN407 and 408. CN401: Pin 4 & Pin 6 = 120vac. CN404: Pin 6 = 5vdc. All other outputs are
at 0vdc. The cooling fan for the ACC-PBA will not run.
Connect only the SYS-PBA to the ACC-PBA, CN402 on the ACC and CN129 on the SYS-PBA. Measure the following voltages on CN402 on
the ACC Board when CN119 is connected to the SYS-PBA (See “Note” below): Pin 2 (PWR-EN) = 0vdc, Pin 1 = 1.2vdc, Pins 7, 8, 12, 13 and 14
= 5vdc, Pins 17 and 18 = 12vdc. Measure the outputs on CN403: pins 2, 3 = 5vdc, CN404: Pins 1 and 6 = 5vdc, Pin 3 = 12vdc and Pin 4 = 24vdc.
Measure the outputs on CN405: Pins 1and 4 = 5vdc, Pins 5, 6 and 7 = 24vdc. Measure the outputs on CN406: Pin 2 = 24vdc, Pin 4 = 5vdc.
Measure the outputs on CN407: Pins 1, 2 and 14 = 5vdc, Pins 10, 11and 12 = 24vdc. Measure the outputs on CN408: Pin 1 = 120vac. The
cooling fan for the ACC-PBA will run.
If all voltages are correct, carry on to next step. If some or all voltages are not present, check all fuses. If fuses are good replace the power supply
(ACC).
*The AC input is different at the FIL board with the e-Studio5560c and the e-Studio6560c and e-Studio6570c models. Refer to the AC and DC
wire harness connection diagrams in chapter 14 of the service manual for details.

Note: The above voltages will not stabilize and will not be present until ACC CN402 & SYS CN129 have been connected. For the related voltages
to release (5vB, 5vD, 24vD1, 24vD2, 24vD3and 120vac), pin 2 on CN402 must drop to a “low”. Since this is electronic and not reliant on
firmware, if pin2 drops when the boards are connected and some or all outputs do not release, replace the ACC-PBA. If pin 2 does not drop when
connected, replace the SYS-PBA or inspect the associated wire harness.
In some steps the machine will do a second boot after the first error. Please wait a few seconds for the second boot or the HDD can lock up.

Connectors Added
Symptom when MFP is working normally
Step *Errors may take up to 150 seconds to appear*
Remove the SRAM, HDD and the DIMM
memory cards installed on SYS, remove
EEPROM from LGC.
Connect only the following connectors The main power red LED will light solid
1 (ACC) CN402 The ON/OFF green LED will flash
(SYS) CN114, CN129 The cooling fan for the ACC-PBA will run
Make sure all options are removed from
machine!
Add (SYS) CN123
Install the DIMM main memory on the Displays "Call for Service" or "Reboot the Machine"
2 F101_0 error code
SYS-PBA
Add (SYS) CN116, CN132
Displays "Call for Service" or "Reboot the Machine"
3 HDD connections
F090_0 error code
Add (SYS) CN117
Install System SRAM Machine will display
4 ‘Latch developer units YMCK’, then display ‘CPU fan error’
F400 error code

Add (SYS) CN126

Add System cooling fan Displays "Call for Service" or "Reboot the Machine"
5 F070 error code

Add (ACC) CN403

Add (SYS) CN135
Add (IMG) CN422, CN426 Displays "Call for Service" or "Reboot the Machine"
6 F070 error code
Connect the IMG-PBA
 Add (IMG) CN423, CN424
Add (ACC) CN404, CN405
Add LGC) CN301, CN302, CN319, CN320 Displays "Call for Service" or "Reboot the Machine"
7 Connecting the LGC-PBA C5A0 error code

Add (LGC) CN333

Install LGC SRAM First boot, displays "Call for Service" or "Reboot the Machine"
F110 error code with long beep
8 Second boot, displays "Call for Service" or "Reboot the Machine"
F110 error code

Add (ACC) CN407

Add (IMG) CN421
Add (SLG) CN12, CN14 Displays "Call for Service" or "Reboot the Machine"
9 C560 error code
Connecting the SLG-PBA

Add (LGC) CN303, CN309

Add (PFC) CN500, CN501 Displays "Call for Service" or "Reboot the Machine"
10 C962 error code

Add (LGC) CN304

Displays "Misfeed"
Connecting the Laser unit
11 Displays “Return the bridge unit to the inside of the machine”
E030 error code
Add (LGC) CN307, CN331
Add (PFC) CN509, CN511, CN514,
CN515, CN516 Displays "Call for Service" or "Reboot the Machine"
12 Add (DRV) CN537, CN538, CN539 C270 error code
Add (ADU) CN490, CN491, CN497, CN498
 Add (SLG) CN16, CN17
Two boots will occur.
Optics carriage units will home out. Exposure lamp will not light.
13 Displays "Call for Service" or "Reboot the Machine"
C260 error code

Add (SLG) CN19

Exposure lamp Optics carriage units will home out. Exposure lamp will not light.
14 Displays "Call for Service" or "Reboot the Machine"
C260 error code
Add (SLG) CN11
Lens unit Optics carriage units will home out. Exposure lamp will not light.
15 Displays "Misfeed"
E030 error code
Add (LGC) CN310
Add (PFC) CN 505, CN507, CN513, CN520 Displays "Call for Service" or "Reboot the Machine"
16 C471 error code

Add (LGC) CN305

Add (ACC) CN408
17 Reset 0/8-2002 to 0
Displays ‘Set the fuser unit’

Add (LGC) CN306

First boot, displays "Call for Service" or "Reboot the Machine"
CE90 error code with long beep
18 Second boot, displays "Call for Service" or "Reboot the Machine"
CE90 error code
Add (LGC) CN308
First boot, displays "Call for Service" or "Reboot the Machine"
C370 error code with long beep
19 Second boot, displays "Call for Service" or "Reboot the Machine"
C370 error code
 Add (LGC) CN311
First boot, displays "Call for Service" or "Reboot the Machine"
CEC0 error code with long beep
20 Second boot, displays "Call for Service" or "Reboot the Machine"
CEC0 error code
Add (LGC) CN314
Displays "Call for Service" or "Reboot the Machine"
21 CE71 error code

Add (LGC) CN313, CN315

Displays "Call for Service" or "Reboot the Machine"
22 CF90 error code

Add (LGC) CN327

Displays "Call for Service" or "Reboot the Machine"
23 CA10 error code

Add LGC) CN329

Displays "Call for Service" or "Reboot the Machine"
24 CA47 error code

Add (LGC) CN321

Displays "Call for Service" or "Reboot the Machine"
25 C021 error code

Add (LGC) CN316

Connecting the SNS Board on Laser unit Displays "Call for Service" or "Reboot the Machine"
26 CA20 error code

Add (LGC) CN323, CN324, CN325, CN326

Ribbon cables for Laser unit
Displays "Call for Service" or "Reboot the Machine"
27 CA00 error code
 Add (LGC) CN330
Displays "Call for Service" or "Reboot the Machine"
28 CE40 error code

Add (PFC) CN508

Add (LGC) CN312 Machine comes to "Ready"
Make a copy from the first cassette
29 Displays “Scan” for about ½ of a second and
goes back to “READY”

Add (SYS) CN128

Install the DIMM page memory on the Machine comes to "Ready"
SYS-PBA Make a copy from the first cassette
If cassette has the tray raised, displays “Misfeed”
30 E130 error code.
If cassette has the tray lowered
Displays “Add Paper”

Add (DRV) CN536, CN541

Machine comes to "Ready"
Make a copy from the first cassette
31 Displays “Misfeed”
E130 error code
Add (PFC) CN502
Machine comes to "Ready"
Make a copy from the first cassette
32 Displays “Misfeed”
E130 error code
Add (PFC) CN512
Machine comes to "Ready"
Make a copy from the first cassette
33 Displays “Misfeed”
E550 error code
 Add (DRV) CN540
Install the upper machine exit tray Machine comes to "Ready"
34 Make a copy from the first cassette
Paper will exit with good image

Continue to add remaining connectors one at a

time until the problem is isolated or until
35 machine is fully operational. Then add one
option, one at a time.