Annex I

POST-INCIDENT REVIEW FORM

Answer the following questions when an emergency, incident or near miss occurs.
1. What was the cause of the problem?

2. Was the cause a hazard already identified in

the WSP hazard & risk assessment?

3. How the problem was first identified or

recognized?

4. What were the most essential actions required

and were they carried out?

5. If, relevant, was appropriate and timely action

taken to warm consumers and protect their
health?

6. What communication problems arose and how

were they addressed?

7. What were the immediate and long-term

consequences of the emergency?
8. How can risk assessment / procedures /
training / communications be improved?

9. How well did the emergency response plan

function?
 Annex II
CLEAR FACTOR
ORGANIZATIONAL CHART

Steve Villamiel
Owner/Station Manager
WSP Focal Person

Francis Sibonga
Station Supervisor

Sonny Fuentes Nicol John Lopez

Sr. Delivery Staff Station Crew

Chainney Cabildo Emerlito Canaria

Delivery Staff Helper
 Annex III
Plant Layout
 Annex IV
SOP on Customer Complaint

SOP on Customer Complaint

1. Receive the complaint from the customer.
2. After receiving the complaint of the customer, the station crew/delivery staff immediately
calls the attention of the supervisor or manager.
3. Ask the complainant for the official receipt to ensure the product was bought in our water
station.
4. The supervisor/manager will then ask for details regarding the complaint given.
5. Check the delivery date of the water that was complained.
6. Have a record of the complaint.
7. If the complaint is justified the following will be done:
8. Investigate proper action to prevent recurrence.
9. Replace or refund the money.
10. Feedback to customer
11. If the complaint is not justified, advice the customer about the findings.
 Annex V
Dispatching Procedures

Dispatching Procedures
1. Give order slips to the delivery staff.
2. The delivery staff will then load thenumber of ordered goods to the delivery vehicle.
3. The station crew will check the delivery vehicle for the correctness of goods loaded.
4. If the number of goods loaded does not match the order slip, the station crew will give the
order slip back to the delivery staff to rectify the error.
5. If the number of goods loaded matches the order slip, the station crew will approve and
sign the order slip, and the delivery staff will then be ready to leave.
6. The delivery staff will then deliver the goods to the consumers.