Daklak Intermediate School of Economics and Technology Course: English in the Hotel Industry

End-of-course Test – Code: 01 Time allowance: 90 minutes

ANSWER KEY

I. Put the sentences in order to make the dialogue between the guest and the
receptionist. (2.0 pts)

1-10-3-14-5-15-2-13-8-11-7-4-12-6-9

II. Order the words to make sentences. (6 x 0,5 = 3.0 pts)

1. The sheets are changed every day.

2. I’m afraid there isn’t a CD player in the room.

3. This way, please, madam, the lift is just over there.

4. Can I help you with your luggage?

5. What time is the restaurant open, please?

6. Do you have a reservation?

III. Using this information, give complete answers to the guest’s questions.
(3 x 1,0 = 3.0 pts)

1. Guest: Hello, what is the earliest check-in time, please?

Employee: The earliest check-in time is at 2pm, and the latest check-out is by 11 am.

2. Guest: Good evening, I was wondering, can I get a sauna now, I know it’s a bit late?

Employee: Sorry, the sauna closes at 10 pm and it will open up tomorrow again at 7
am.

3. Guest: Concerning secretarial services, can you just tell me again what the hotel
offers?

Employee: The hotel offers full secretarial service and translation service in several
languages.

IV. List four items in a standard hotel bedroom. (4x0.5=2,0 pt)

a wardrobe, a telephone, a bed, sheets…

THE END