Associate Specialist Source to Settle, Japanese Speaking

Company Introduction

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines
and animal health products. The difference between potential and achievement lies in the spark
that fuels innovation and inventiveness; this is the space where MSD has codified its 125-year
legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring
mission to achieve new milestones in global healthcare.

MSD Business Service Centers ( BSCs), located across three regions (Americas, Europe, and Asia),
are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC – AP in Petaling Jaya, Malaysia will be responsible for the execution and delivery of a
broad range of financial services and processes across MSD business divisions and markets for
the AP region.

(Please note the details is from MSD EMEA Advert in LinkedIn)

Role Summary
The incumbent will be responsible for the execution and delivery of the customer service for all
applicable markets in the AP. Scope of position includes handling and resolving internal and
external stakeholder requests pertaining to procurement process, invoice process, and employee
expense management.

Key Responsibilities

 Resolve customer queries in the areas of procurement, accounts payable and employee
expense management inquiries
 Through daily problem resolution, identify and propose process improvement
 Assist in communications with internal business customers
 Collaborate with various MSD organizations to resolve process and/or technical issues
across multiple ERP systems
 Properly and effectively escalate issues that cannot be resolved real time
 Ensure compliance with company policies and procedures and supports company
mission, values and standards of ethics and integrity
 Collaborate with various personnel to resolve reconciliation issues within system and/or
vendor relationships
 Effectively manage and prioritize workload efficiently and accurately while maintaining a
positive customer service culture

Qualifications

 Bachelor’s Degree in Business Administration, Accounting or Finance

 0 to 3 year of experience in a finance or accounting department of a multinational
company preferred, fresh graduate encourage to apply
 Business Level fluency (oral and written) in Japanese language
  Experience working with Case/Ticket Management Software, specifically BMC Remedy
 Experience using SAP desired
 Experience working in an organization providing services across multiple markets or
geographies
 Strong communication bilingual in English and Japanese, interpersonal, and organization
skills required

How to Apply?

Interested candidates can submit their application online or directly email your cv to
Zakiah.mohamed@merck.com

What we offer at MSD?

Your role at MSD is integral to helping the world meet new breakthroughs that affect
generations to come, and we’re counting on your skills and inventiveness to help make
meaningful contributions to global medical advancement. At MSD, we’re inventing for life.

(Please note the details is from MSD EMEA Advert in LinkedIn)