CVigil Manual

cVIGIL
Monitor Decider
Obsever Investigator
cVIGIL
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District Control Room
cVIGIL Investigator
cVIGIL Decider
cVIGIL Monitor App
cVIGIL Observer App
(ICT) Division, Election Commission of India.

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TABLE OF CONTENTS
1. Overview 17
2. Prerequisites 30
3. Download 30
3.1. Download cVIGIL Citizen App From Google Play Store 30
3.2. Download cVigil Citizen Training App 36
4. Installation 36
5. Sign In 37
5.1 Anonymous User 37
5.2 How to Sign in using a Mobile Number 38
5.3 Update Profile 40
6. Filing a complaint 40
6.1. Steps to File a Complaint 41
7. Complaint Status 46
8. Your Achievements 48
9. Notifications 49
10. FAQ 50
11. Feedback 50
12. How to improve GPS accuracy? 51
12.1 What is GPS? 51
12.2 What does accuracy mean? 52
12.3 Switch on ‘High accuracy’ mode 52
12.4 Use a compass app to recalibrate the GPS 53
12.5 Keep the GPS signal active 53
12.6 Find out if your GPS issues are hardware- or software-related 53
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12.7 Refresh your GPS Data 54
12.8 Get an external GPS receiver 54
cVIGIL District Controller Dashboard
1. Overview 57
2. Sign In 58
3. Create Field Unit 58
3.1 Creating a New Team 59
3.2 Edit Team 60
3.3. Add/Edit Numbers 61
4. DCC Home 62
5. Dashboard Tabular 66
5.1 New Case 66
5.2 Assigned Case 67
5.3 Accepted Case 68
5.4 Rejected Case 68
5.5 Replied Case 69
5.6 Dropped Case 69
5.7 Disposed Case 70
5.8 Escalated Case 70
6. AC Wise Reports 71
7. DCC Supervisor List 72
8. Escalated Reports 74
9. Users Report 75
10. Activity Report 75
11. Performance Report 76
12. Feedback 77
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cVIGIL Investigator App
1. Overview 81
2. Downloading & Installation 82
2.1. Download The App 82
2.2. Installation 83
3. Signing In 85
4. Live View 86
5. Incident Details 88
6. Suo Moto Report 90
7. Dashboard 91
8. Reports 92
9. Articles 93
10. Instructions 94
11. Help 95
12. FAQ 96
cVIGIL Observer App
1. Overview 99
3. Sign In 102
4. Live Cases 103
5. Case Details 104
6. Flying Squad 105
7. Notice Board 106

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8. Articles 107
9. Help 108
10. FAQ 109
cVIGIL RO Dashboard
1. Overview 113
2. Signing In 113
3. Dashboard 114
4. Case Details 115
5. Case Status 122
5.1 Assigned to FU 122
5.2. Rejected by FU 123
5.3. Accepted by FU 123
5.4. Investigated by FU 124
5.5. Dropped by Decider 125
5.6. Disposed by Decider 126
5.7. Escalated by Decider 127
6. Supervisor List 128
6.1 Add Supervisor 129
6.2 Edit Supervisor 130
7. Report 130
7.1 Returning Officer Report 130
7.2 Case Details 131
8. Feedback 132
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cVIGIL Monitor App
1. Overview 135
3. Signing In 138
4. Live Cases 139
5. Case Details 140
6. Case Listings 141
7. Case Filter 142
cVIGIL CEO Dashboard
1. Overview 145
2. Signing In 145
3. CEO Home 146
4. CEO Dashboard Tabular 147
5. District Wise Reports 148
5.1 Anonymous & Logged In 149
5.2 Report PDF 149
6. District Category 150
7. User Management 150
7.1 Edit Users 151
7.2 Create New User 151
8. Vigilant Citizen Report 152
10. Escalated Report 153
11. Feedback 153
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cVIGIL ECI Officials Dashboard
1. Overview 157
2. Signing In 157
3. ECI Home 158
4. ECI Dashboard Tabular 159
5. State Wise Reports 160
5.1 Anonymous & Logged In 161
5.2 Report PDF 161
6. Users Report 162
7. Activity Report 163
8. Category Wise Report 164
9. Escalated Case 164
10. Vigilant Citizen Report 165
12. Feedback 166
Frequently Asked Questions 171
Communication With States 181
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User Guide
cVIGIL Citizen Application
“
cVIGIL was a success story
made by those who
sought and those who
sighted, those who
mentored and those who
mentioned, those who
cared and those who dared.
”
1. Overview
The Election Commission of India has launched an online
application for citizens to report model code of conduct
(MCC)/ expenditure violations during the election period.
The application is called ‘cVIGIL’ to denote vigilant citizens
of our country who can play a proactive and responsible
role in the conduct of free and fair elections.
cVIGIL is a user-friendly application. Citizens can

download the application from Google Play Store.
cVIGIL Citizen App allows vigilant citizens to give live

reports on incidents of MCC/ expenditure violation
within minutes of having witnessed them. They don’t have
to rush any more to the office of the returning officer in their
assembly constituency.
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1.1. How was cVIGIL Application of ECI, a Success!
cVIGIL provide time-stamped evidentiary proof of Model code of conduct / Expenditure

Violation by empowering every citizen to click a photo or video using his or her smartphone. The
application is based on GIS technology and this unique feature of auto location provides fairly correct
information which can be relied upon by flying squads to navigate to the right spot of incidence
and take prompt action. Not only cVIGIL act as potent decision support system tool for election
machinery but also ensures participation of common man in conducting free and fair elections.
Once an incident of MCC/ expenditure violation is reported by cVIGIL Citizen App, it is

forwarded to a Flying Squad for investigation. In case of a registered complaint, a unique ID number is
generated to allow the citizen to track her complaint status. Anonymous complaints do not get any
identification numbers for tracking purpose.
Citizens can use cVIGIL to only report MCC/ expenditure violation cases. For other complaints,
they can use the facility available in the mobile app/website of ECI Citizen Services. In the recently
held 5 Assembly elections in Chhattisgarh, Madhya Pradesh, Mizoram, Rajasthan and Telangana,
around 68% of the total complaint cases were registered from cVIGIL.
The launch of this app led to the solution of the following problems.
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Problems In the Current Voting System:
• Lack of a fast information channel to transmit and track complaints on MCC/ expenditure
violations.
• The delay in reporting of Model Code of Conduct (MCC) / expenditure violations by citizens
• The culprits escape the detection from the action squads.
• Lack of any documented evidence in the form of pictures or videos.
• False or inaccurate reporting which led to wastage of precious time
• The absence of a robust response system
The cVIGIL app is used to fill in all these gaps and create a fast-track complaint reception and
redressal system.
Statistics Said It All:
The application was made live from the date of notification

for the five polls conducted states and a total number of
19051 cases were filed and out of which 13250 cases were
found correct, that is 70%. During this time 6960 number of
field units were deployed who used cVIGIL Investigator Mobile
app to address the complaints. The state-wise found cVIGIL
correct cases / total case (Percent) are as under:
• Chhatisgarh: 1120/ 1850 (61%)
• Madhya Pradesh: 2477/ 3986 (62%)
• Mizoram: 8/ 66 (12%)
• Rajasthan: 3541/4436 (80%)
• Telangana: 6106/ 8712 (70%)
State National Grievance

cVIGIL Totals
Service Portal
Chhattisgarh 1850 232 2082
Madhya Pradesh 3986 7928 11914
Mizoram 66 2 68
Rajasthan 8712 260 8972
Telangana 4436 716 5152
Total 19050 9138
28188
Percent 68% 32%
App has been a huge success in the recently held elections due to its integrated module for each
division, which includes citizen app, investigator app, and others.
Success Stories:
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As the Election Commission of India introduced many IT applications in conducting elections like,
Suvidha, C-vigil, ETPBs & Genesys. In this, the C-vigil is important app in conducting elections in
free & fair manner by implementing MCC / Expenditure Violations effectively.
As soon, as any violation noticed by any citizen, it facilitated the citizen to complain in minutes
and made the field surveillance team (FSTs) in 20 minutes to the location as C-vigil app provided
the FST with details of address and GPS location with highest accuracy. As there is no delay in
arriving FST to location the App given opportunely for prompt action.The C-vigil App was promoted
amongst all sectors of public by conducting awareness meetings in Engineering Colleges, Women
SHG, and Political Parties and their representatives. Also the FSTs and constituency level IT team
were trained effectively for effective utilization of C-Vigil app. The Medchal– Malkajgiri District
from Telangana is top among the all districts in registering complaints in
C-Vigil app i.e. more than 800 complaints. Some of photos were annexed herewith.
DEO / Collector, Medchal – Malkajgiri District in awareness meeting on C-Vigil App to Officials,
Political Parties and their representatives.
Training the FSTs & Constituency Level IT Teams through Video Conference, by Collector / DEO
Medchal – Malkajgiri District.
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cVIGIL ID : 250772
District : Durg, Chhattisgarh
Assembly Constituency : Patan
Date & Time of Complaint : 2018-11-16/15:04:13
Type : Liquor Distribution
A complaint was received about Liquor Distribution via cVIGIL App and according to the complaint,
FST team (with Police staff) reached within time limit. In that case 98 Boxes of Liquor with approx.
846.72 bulk litre (Amount- Rs. 251520) was seized.
Case Study : 3
cVIGIL ID : 247279
District : Sukma, Chhattisgarh
Assembly Constituency : NH 30
Date & Time of Complaint : 2018-11-03 11:13:28
Type : Display of Poster/Banner without permission
A cVIGIL Complaint filed on 03/11/2018 at 11:00 was investigated by assigned FST team.
After successful investigation, detailed report was submitted by the Team to District Election
Officer by cVIGIL Investigator app, which resulted in Rs. 500/- fine added into the expenditure of the
Candidate of BJP. It was time saving effort for both, i.e. District Election Machinery and User/
Complainant, which also showed positive response to cVIGIL App.
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Case Study : 4
District : Bilaspur, Chhattisgarh
On 20th November 2018, a complaint regarding violation of MCC was registered through cVIGIL
app which showed gathering of around 100 people at a cultural program in interior location of a
village in Bilaspur District. It was alleged by the complainant that there was political speech at the
gathering and pamphlets were also distributed. Case was assigned to concerned FST but before,
FST could reach the spot, gathering was already over. However, availability of evidentiary proof, live
photos through cVIGIL & pamphlets at the spot helped FST to rely on the evidence and submit their
Investigation report to Returning Officer.
Case Study : 5
cVIGIL ID : 249911
District : Bhilwara, Rajasthan
Assembly Constituency : Mandal
Type : Liquor Distribution
Some vigilant citizens recorded a video from their car of whole incident, by buying liquor from
an unauthorized liquor shop and post it on cVIGIL app, after getting the case DEO of the district
allocates the case to concern FST, as a result on the basis of GPS location FST reached the
unauthorized shop and seized whole liquor of that shop and the same reply posted by member of
FST team and concern RO that the complaint is true and hence disposed.
Case Study : 6
cVIGIL ID : 259451
District : Bikaner, Rajasthan
Assembly Constituency : N/A
Type : Others
Large number of political workers moving on Motorcycle caring large illuminated posters of
Political leader, a vigilant citizen recoded the whole incident and lodges it on cVIGIL. DEO of the
district assigned the case to FST and FST team immediately reached the location and asked
political workers to show the permission of this campaigning, but they refused to show it and as a
result the FST team removed all the posters and bound them for not displaying it again and notice
issued to related candidate.
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Case Study : 7
cVIGIL ID : 255826
District : Jaipur, Rajasthan
Assembly Constituency : Malviya Nagar
Type : Gifts/ Coupons distribution without permission
In Civil Lines AC of Jaipur district diwali ceremony organized by a candidate of political party.
The complaint states that too much money expenses in ceremony as well as awards are also
distributed to voters. After assigning this complain to FST, FST team reached to the location and
carried out the videography of ceremony. Corrective action taken by RO against concern person on
the basis of report received by FST.
Few Insightful & Unique Features Of cVIGIL:

Time Limitations Makes It Brisk:
Time boundation is one of the paramount features this app has. In order to provide a fast and
accurate solution, the commission has set some time boundation that is of 100 mins. Which is
why, all the reported complaints will be taking care of, within a minimal time of 100 mins by the
commission. Every flying squad act upon in a time-bound manner, to offer the real quick solution.
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Geographic Information System (GIS) To Prevent Misuse:
ECI has incorporated GIS system in the app, to collect the geographical information
automatically. The cVIGIL application can be used only within the geographical boundary of States, where
elections are being held. The moment a citizen enters in such a State where the elections are not
going on, the app will become inactive. The GIS helps to prevent the misuse of the application.
Real-Time Tracking:
Why Settle for less when you can get everything by installing the cvigil application. Real-time
tracking allows citizens and other officials, to check the progress of complaints. Also, it fills the
in-between gaps and offers on-demand information, which makes them significantly satisfied.
‘No’ To Pre-Recorded Messages:

In order to prevent preconceived fact which may
turn into the fake complaint, the app will not
allow uploading of the pre-recorded images/ videos,
neither would it allow users to save photos/
videos clicked from this app into the phone
gallery. The user will get only 5 minutes to report
an incident after having clicked a picture or a video.
Also, to avoid repetitive complaints from the same
spot, the system forces a time delay of 5 minutes
between successive complaints by the same
person.
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Everyone is Involved:
The best part of having this application is that

everyone is involved in the voting process from CEO,
to DCC, to AC, to the citizen. There are different apps
available for each individual to complete the task
at their ends like citizen app, investigator app, and
others.
Conclusion:
cVIGIL is a potent tool in the hands of Smart

Citizens who become part of the enforcement of model
code of conduct during the time of elections by using
cVIGIL Mobile app. The election machinery gets
precise location and evidentiary proof in the form of
photograph or video to act upon.
The rapid action brings about fear for preparators

and sense of fairness for common man. Many useful
suggestions and practical experience has made
cVIGIl a robust integrated ICT software of Election
Commission of India and will be extensively used in
the upcoming General Elections to Parliament in 2019.
Page No. 26
Basic Facts about the setting up of cVIGIL System:
Before using the cVIGIL Application, it is important to setup CEO, CEO Supervisors, District Control
Room, RO/ARO as the case may be and Field Units (Flying Squads, Static Surveillance Team, VST,
Others). The account creation is a cascading process starting from ECI who creates the accounts
of CEO by entering their name and mobile number. On receipt of the OTP, the CEO User log in to the
system and in-turn creates account of CEO Supervisors, District Control Room (DEO) and Return-
ing Officers / Assistant Returning Officers. Similarly, upon receipt of OTP, the District Magistrate
(DEO) logs on to the system and create DCC Agents (Supervisors) and accounts of Field units and
account of magistrate and Inspectors.
Both during Parliamentary Elections as well as Assembly Elections, there is a uniform protocol.
The District is co-terminus with the District Control Room (DCC) and Assistant Returning Officer
(ARO) of Parliamentary Constituency is coterminous with the Returning Officers (RO) of Assembly
Constituency. Thus, the CEO should create DCC account i.e. that of all District Election Officer (not
just limited to DEO/RO of Parliamentary constituency District) and Assistant Returning Officer
(ARO) of Parliamentary Constituency / Returning Officer of Assembly Constituency.
For example, In case of Sikkim which has One Parliamentary Constituency in 4 Districts, the DCC
account will be that of all 4 Districts and the account of cVIGIL Decider will be that of ARO (The RO
of Assembly Constituency).
In case of simultaneous election going states, the model will be the same. The Control Room is
invariably at each District and the cVIGIL Decider is invariably at the ARO of Parliamentary which
is same as that of RO of Assembly constituency.
DCC will assign the cases from the dashboard, and ARO (PC)/ RO (AC) will decide the cases.
Here is the process:
(i) CEO Login:
• Visit the URL https://cvigil.eci.gov.in

• Enter your Mobile Number
• Click on send OTP.
• Enter OTP and click on Sign In.
• Note: You can tap on Already have OTP if you have OTP pin with you to login securely. If in case
your number is changed or invalid, kindly raise the ticket here.
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(a) Create District Control Room Login: For creating the DCC, enter the mobile number of the
District Collector / DEO . All Districts shall work in cVIGIL DCC and is not limited to only
Parliamentary Constituency.
• Go to the Dashboard and click on User Management from the menu.
• You will see the list of all DCC accounts and ARO (Parliamentary) / RO (Assembly)
• Click on Create New User.
• Enter all the required details such as Name, Number and others.
• Select the Role as CEO/ DEO/ RO, from the drop down.
• Click on Submit.
(b) Configure District category (Normal/Rural/Urban):
• From Left Navigation please click on District category
• Select choose one of the status for each district for your state.
• Click on update
Note: CEO has also option to delegate the work to their supervisor, he/she has the ability to create
a supervisor for CEO (Additional CEO Accounts).
(ii) DEO Login:
• Visit the URL https://cvigil.eci.gov.in

• Enter Mobile Number.
• Click on send OTP.
• Enter OTP and click on Sign In
• Note: You can tap on Already have OTP if you have OTP pin with you, to login securely.
Create Field Unit:
• Click on cVIGIL Investigator list.

• Now, click on the Add New Team button to add Field Unit of different AC’s.
• Enter Name of the Team. The naming convention should be [Name of PC]-[Name of AC]-[Type of
Field Unit]- [Unique identifier such as alpha, gamma, ganga, jamuna, saraswati...]
• Enter Magistrate Name & Designation.
• Enter Inspector Name & Designation.
• Upload PDF File for the order.(Optional)
• Click on Save.
Note: DCC/ DEO can review, add, and delete a particular team. DEO also has an option to change
the member of a particular team and determine its work status as active or inactive.
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(iii) Investigator Login:
Upon registration of mobile number, the Field Unit officer will receive an OTP along with link to
download the Investigator App. However, cVIGIL Investigator can also be downloaded from the
cVIGIL Page here.
• Investigator will have to download and install the application and then run it.
• The application will ask for the mobile number. Investigator will have to enter the same mobile
number as registered by DCC. If the number is correct, he will receive the OTP.
• Once logged in the application will communicate the location information to the server of
cVIGIL and DCC can then see the team as active.
• Kindly remember if the Field Unit has not logged in by using his authorised mobile number with
OTP, his account will not show active, and in turn he cannot be assigned the cases.
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2. Prerequisites
Following are the prerequisites for complainants:
• The User must have a smartphone.

• User must have Android 4.1.X or Jellybean version.
• The User must be in the zone where election has been announced.
• The User must be on the location where the MCC violation / Expenditure Violations incident has
happened.
• The mobile phone must have camera.
• The connection should be preferably with 4G/ 3G connection.
• The transmission of cVIGIL complaints requires internet bandwidth.
• The User must make sure the GPS is turned on.
• Location service must be on and the application must access to location service.
• The app must be given permission of camera to take pictures and record videos.
• The app must be given permission to access photos/ media and files on the device.
•
Note: The application does not work on feature phones or desktop.
3. Download
You can download cVIGIL Citizen app from Google Play Store. If the elections are not announced
in your area, you won’t be able to access the app. In case you want to download app for testing or
training, go to https://cvigil.eci.gov.in and download app from here. The cases submitted through
training app are not stored in the live server and are periodically deleted. Therefore live cases
should only be filed through application available on Google play store.
3.1. Download cVIGIL Citizen App From Google Play Store
1. Open Google Play Store.

2. Now, type cVIGIL in the search box available at the top of the screen.
3. Select cVIGIL designed by the Election Commission Of India, from the search results.
Note: You can also download the cVIGIL application using the link
https://play.google.com/store/apps/details?id=in.nic.eci.cvigil
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4. Further, you can download cVIGIL Citizen app from Google play Store by clicking on install
button as depicted in below screenshot.
5. Also there is an option to rate this app and give your valuable feedback and motivate others
to to install this application.
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6. After installation ,when you click on open ,cVigil app will ask for some permissions.
a. Allow cVigil to take pictures and record Video from your device.
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b. Allow cVigil to access photos,media and files on your device.
c. Allow cVigil to access device location.
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7. Next is to select preferred language to get started with app and click on get started button.
8. Then read all the terms and conditions of usage of cVigil Citizen App and proceed by selecting
I agree from checkbox and click Next.
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9. Once you agree with Terms and conditions below screen will appear as depicted in
screenshot.You need to make sure that GPS is on and your phone has good internet connectivity.
On click of Next,you will land on login screen.
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3.2. Download cVigil Citizen Training App
For all internal users, till the announcement of elections, the cVIGIL Citizen app from google play
store will not work and will show the elections not announced. However, Internal users can go
to https://cvigil.eci.gov.in and download the cVIGIL Citizen training app. This app will work for
the training purpose only and will stop working once the elections are announced. Click on user
manuals option at bottom of screen.Download cVigil gold Citizen App(Training) V1.0 using the
download link.
4. Installation
To install this application, users have to go through the following steps:
Step 1: A User can go to Google Play Store or click on the logo of cVIGIL App.
Step 2: Click on Download icon and install the Election Commission of India’s cVIGIL Citizen
Application in an Android smartphone.
The application is installed. Now, you are ready to file MCC/ expenditure Violation complaints at
the click of a finger.
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5. Sign In
Note: This application is compatible with 4.1 (Jelly Bean) and above Android version mobile
devices. The application requires high speed internet connection and GPS enabled settings in
phone.
The Login screen gives a user two options to sign in the application:
1. Anonymously i.e. without sharing your personal details, or
2. By registering personal details, including name, address and mobile number.
5.1 Anonymous User
Signing in as Anonymous User means that, you are not required to share your personal details
such as Name, Mobile Number, Address, State, District, Assembly and others, to use the app.
Anonymity ensures that your details will not be transmitted to the ECI servers.
Note: If you logged in as Anonymous user without sharing your personal details, your cVIGIL
complaint ID will still be generated but you won’t have access to track the status of the complaint.
• To login as anonymous user, click on the Anonymous button and proceed further.
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5.2 How to Sign in using a Mobile Number
When you want to use your number to sign in, a window will open as you see in the screenshot
above.
Step 1: Enter your mobile number
Step 2: Tap on Send OTP(One time password)

Note: In case of not receiving an OTP, tap on Resend OTP icon.
Step 3: You will be directed to User Profile screen on this app.
Step 4: To verify your account, enter the 4-digit OTP number sent on your mobile number.
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Step 5: Enter your Name, Address, State, District, Assembly and Pin Code.
Step 6: Select Checkbox and click on Verify Now icon. You are now a registered user!
Note: If you can see your name on the screen, it confirms that you are a registered user now. The
information filled by you during the registration will be transmitted to the servers of ECI, which
means the Returning Officer and Field unit/ District controller may approach you to confirm your
details, if required.
Note: If elections are yet to announce in the area of your device then you will not be able to access
the application. The user will see the screen as depicted in the below screenshot. The app will only
work after after the notification of elections.
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5.3 Update Profile:
The users also has the ability to update their profile, after the successful registration, so that the
District Collectors or Flying Unit can communicate with them. It is mandatory to update the correct
information.
• First of all, login to the app.

• Tap on Menu icon and then click on the edit button.
• The user will see ‘Update Profile’ screen as depicted below.
• Now, user can make the required changes in his/ her personal details like Phone number, name,
address, assembly constituency and others,
• on Update, to save the changes.
6. Filing a complaint
Once a citizen has logged in, he/she can report on

MCC/ expenditure violations incidents by electoral
candidates and/or by their supporters. The violations
are classified in following categories:
• Money Distribution
• Coupons Distribution
• Liquor Distribution
• Posters/Banners without permission
• Display of Firearms, Intimidation
• Vehicles or Convoys without permission
• Paid News
• Property Defacement
• Transportation of Voters on polling day
• Campaigning within 200 meters of the polling
booth.
• Campaigning during ban period
• Religious or Communal speeches/messages
• Use of speakers beyond permitted time.
• Posters without mandatory declaration declaration
• Transportation of public for rallies
• Others
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For Example:
Case Study :
cVIGIL ID : 246078
District : Bemetara, Chhattisgarh
Assembly Constituency : Kobia
Date & Time of Complaint : 2018-10-29/14:48:19
Type : Display of Firearms, Intimidation
A cVIGIL Complaint was received which was regarding violation of model code of conduct by
publicizing the symbol of political party in collectorate office bemetara. Case details and its
evidentiary proof gets assigned to Flying Squad and Returning Officer simultaneously. As flying
squad was far away from the incident place at that time (due to serving some other complaint),
returning officer inspected the case. He found that there was a calendar behind the curtain at a
window, which was visible from outside through window glass. So it was immediately removed and
instruction was given to that office staff to remove all such thing which violates MMC. Through RO
login, the case was disposed within timeline and total time for that case was 81.06 minutes from
complaint registration to its disposal.
6.1. Steps to File a Complaint:
Step 1: Capture photo or video of the MCC/ expenditure violation incident.
• Application will only upload the pictures or videos that are mapped by GPS. To ensure that,
users needs to explore device settings in their mobile phones and search for location option to
activate the geographical mapping service.
• For high accuracy, choose the first category under location option and ensure it’s set to high
accuracy. The setting activates the GPS feature and enables your Wi-Fi and mobile networks
to map your location at any given point of time. This will use up more battery, but will utilize all
available tools to indicate a location as accurately a s possible.
Location Accuracy:
The location captured automatically by GPS gives only an approximate address that’s why we also
capture the latitude and longitude of the location which gives the exact location but sometimes it’s
difficult to track exact location in remote areas. This is just to assist you that’s why we have also
provided manual entry of address. All this will help DEOs & FST to assign cVIGIL cases & reach the
spot respectively.
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cVIGIL Application ask for location accuracy to ensure that the location is captured
automatically. This is to prevent misuse as far as possible at the beginning stage itself. To ensure that the
location is accurate, cVIGIL application uses the mobile GPS system to access the location and
accuracy. If the accuracy is not less than 100 meters the cVIGIL cannot be submitted.
Note: High accuracy mode will consume a lot of battery because it helps to trace the accurate
location.
• When you open the application and click upon a photo/ video icon the first thing the app does
is to search for the accurate location of your device. To do this it opens up the high accuracy
mode from your device.
• Please try to switch on the wifi 3G / 4G. This will help the application in finding the location
faster.
• The GPS average is calculated based upon your last few locations. Therefore, if you have
suddenly travelled like in a flight your location for some time may not be accurate.
• Try to move outside the building or wait for sometime.
• If you are below the tree shade, try to move to the open location with clear sky.
• For getting more information about the GPS accuracy. Please visit here.
Sometimes the application hangs while searching for location. It may mean that the GPS
transponder in the mobile is not working correctly for the time being or there may be general
error. The best course of action is to restart the application or simultaneously open GPS intensive
application such as google maps etc.
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• Once you have done that, you will find everytime you click a picture or create a video, it
automatically tags it with date, time and location.
• A user can upload only one photograph or a video with a maximum duration of 2 minutes to
report an incident of MCC/ expenditure violation.
• Application doesn’t allow the user to upload stored photographs or videos from the phone
gallery. The photographs and videos has to be taken from the application to upload. Good
practice is also suggested, to capture the bigger area.
Note 1: Allowing cVIGIL to use the location information of the device ensures the accuracy of the
complaint. Turning on location services uses your GPS as well as your Wi-Fi and mobile networks
to estimate your location. Thus, it confirms that complaint is not fake and Flying Squad could
reach the spot and resolve the issue.
Note 2: We allow cVIGIL to take photos and record videos as a proof of evidence. Only photographs
and videos taken in live time can be uploaded on this application.
Note 3: When we use the camera, we need the permission of Access External Storage for saving
the file on the device. It is also required for creating the zip file of the captured photos and videos.
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Step 2: After clicking a picture or video, a user is directed to a screen as depicted below. It shows
the preview of the captured picture/video. From the time of taking a picture or video to feeding in
all the details, a user has no more than 5 minutes to submit a complaint.
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Step 3: User can also enter the Additional Location info to help in identification of the exact
location by a Flying Squad.
Step 4: A user has to identify the nature of her complaint by selecting an option from the dropdown
list on the type of violation.
Step 5: To give a more precise description, a user can describe the incident in the provided space.
Note: Adding description is optional only if a complaint matches the description given in
categories listed under the Type icon. It becomes mandatory when the user selects the option of
“Others” to describe the complaint.
Step 6: After filling in all the mandatory fields, click on Submit command button.
Step 7: A new screen, as depicted below, will open asking you to confirm the details filled at the
location of the incident. After verifying the details, click on Confirm icon to submit the complaint.
Note: Once the report has been submitted successfully, a screen titled Complaint Submitted
Screen will appear. If it doesn’t, your report has not been submitted and you will see Complaint
Failed Screen as shown below.
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7. Complaint Status
The user can check the status of a successfully submitted complaint by going back to the menu
screen and selecting on the Status option. This will lead to another status screen as we see below
with the complaints slotted into one of the three options. These are:
1. Submitted: Total count of successfully submitted complaints, displays in green color.

2. Failed: Count of failed complaints in red color. If you failed to submit the complaint and
and reflected as failed status then you will not get the cvigil complaint id to track the status of
complaint.
3. In Progress: Total Number of Complaint in progress, which means the system will attempt
to send the information for 5 mins on the backdrop. So, make sure the internet is on and you
are in good network zone. If you are not in good network zone then it will show you the com
plaint status as failed.
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4. Total: Total number of complaints filed by the user.
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8. Your Achievements
Once Returning Officer finds your complaint correct and it gets disposed or escalated, system will
return an achievement badge to your profile.
Note: “Once the case is disposed or escalated by Returning Officer/DEO/PCC Head, it is treated as
success for citizen and it returns the achievement badge to the particular logged in user.”
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9. Notifications
The user will be notified whenever there is a change in the status of a complaint. To enable the
notification feature, a user has to tap on Notification bell symbol at the top right corner of the
Home Screen that we have already discussed earlier.
Once it is activated, the user will also get push notification alerts with respect to the complaint.
All the status updates will be mentioned in the notification like date and time of submission of
complaint and the complaint ID.
• When you submit the complaint, then you will receive the notification via sms as well as in-app.
It will mention the cVIGIL ID generated in the server, along with the date and time for you to
track the status.
• Whenever a new account is created, user gets SMS notification on phone and app along
with date of registration which reads “Your account has been successfully created on
YYYY-MM-DD”.
• Due to network connectivity problem, sometimes you are unable to submit your complaint. In
that case, you receive notification as “The cVIGIL could not be sent to our server. It may be due
to poor network connectivity. Please try again.
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10. FAQ
In case the user faces trouble using the

application, you can check the menu
screen by clicking on the icon of Navigation
Drawer and select FAQ option. The list of
Frequently Asked Questions (FAQs) can be
viewed in the following screenshot.
11. Feedback
The users can submit their feedback while

using the application with respect to
issues/ bugs or any suggestion for
improvements. They can use the Feedback
option given in menu screen to submit their
feedback.
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12. How to improve GPS accuracy?
cVIGIL uses smart GPS technologies to innovatively use it for Model code of conduct/ expenditure
violations management. Your GPS sensor lets your Android phone use cVIGIL citizen, Investigator,
observer and monitor apps, and properly tag your geo-location.
A good signal is crucial for using cVIGIL. However, the greater the accuracy requirements the
longer it can take to get a more precise GPS measurement. It takes time for a GPS device to get
a fix and then it will try its best to hold onto it as you move around. As the GPS data is prone to
errors and even if one applies correct location manager provider there is a chance of observing
occasional jitter in the locations.
One thing to note is that the GPS accuracy only gives an estimate to how good the calculation was
given the GPS signals received. Systematic errors can give a good accuracy number (<10m) but
still represent a large position error. This is why one may see the jitter even if the accuracy is very
good. Accuracy measures are good to remove very large errors (>100m) but on a lower level, it just
gives an indication that the calculations converged.
cVIGIL applies the algorithm to remove the very large errors. But there are still chances to improve
upon the accuracy and reduce the small errors too, with these simple tweaks.
So, here’s how you can improve the GPS signal on your device.
12.1 What is GPS?
To know how to optimize your GPS it’s helpful to understand how it works. GPS stands for Global
Positioning System and was developed by the US Army in 1973, but in the1980s it was released for
civilian purposes. It was initially used with 24 satellites but now there are 31 GPS satellites in orbit.
Your smartphone communicates with these satellites via a GPS antenna, which is part of the
hardware in the majority of today’s smartphones and tablets. This hardware is connected via a
driver with the software. Thus, there are three sources of error for the GPS signal in the
smartphone:
• The number of GPS satellites at the current location

• The quality of the GPS antenna in the smartphone
• The implementation of the driver in the operating system
GPS signals are further affected by anything that interferes with your smartphone receiving
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the weak transmissions from GPS satellites circling above us. Nearby trees, cars, buildings, big
weather storms can all reduce accuracy, and so can being inside a building or underneath trees.
12.2 What does accuracy mean?
First let’s briefly look at what accuracy means. Accuracy, in a technical sense, means you get a
latitude, longitude and accuracy number from the GPS. Then you can draw a circle using the
accuracy number as a radius around the latitude/longitude point. It’s highly likely that your actual
location is somewhere within that circle. It’s unfortunate that usual mobile GPS devices don’t also
come with a probability factor that would indicate how much to trust the accuracy number. As it
is, we will have to take it on a certain amount of faith that our real location is, in fact, somewhere
within the accuracy circle.
Under absolutely perfect conditions your typical smartphone GPS chip will deliver around 3 meters
(~10 ft) in accuracy for several minutes at a time when cVIGIL is opened. Standing on the highest
mountain top in the Himalayan Mountains with no clouds in the sky might come close to being
a perfect condition. Under what I’ll call “average” conditions, which reflect everyday in-city usage
patterns, you can expect accuracy from 3 – 150 meters (10 ft – 500 ft) or greater and the accuracy
number typically fluctuates quite a bit over a period of minutes or hours. It is here we try to bring
the accuracy under 100 mts.
12.3 Switch on ‘High accuracy’ mode
To get the best possible signal, you have to be prepared to use a bit more battery than normal. It’s a
necessary sacrifice, and you can always reverse it later when you don’t need to use GPS anymore.
Enabling this is easy; just follow a couple of steps and you’ll be on your way.
Go into your Settings and tap Location and ensure that your location services are on. You should
be able to toggle it at the top right hand of your screen. It should be green and the button to the
right.
Now the first category under Location should be Mode, tap that and make sure it’s set to High
accuracy. This uses your GPS as well as your Wi-Fi and mobile networks to estimate your
location. This will use more battery but will utilize all available methods to give you the most accurate
location possible. cVIGIL automatically tries to use the high accuracy mode but someone, it might
fail. Therefore the above method will help cVIGIL work effectively.
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12.4 Use a compass app to recalibrate the GPS
If you suspect your compass is not working accurately you can force it to recalibrate. For this, you
will need a compass app. Some phones come with one already pre-installed. If so, fire it up and go
through the process of recalibration to give your GPS signal a much-needed refresh.
If your Android device does not come with a compass app, you can download one from the Play
Store and do it this way. Compass Galaxy is a good and reliable option.
Compass Galaxy
12.5 Keep the GPS signal active
One of the main problems that we encountered when going from one app to another is that the
GPS is turned off to save battery. If for example you are using cVIGIL and want to take a look at
your latest messages, your GPS could be turned off.
However, you can keep the GPS signal active. To do this you must install a GPS app. We
recommend Connected GPS. It’s a simple app and does the trick. Bear in mind that doing this could
result in reduced battery life.
GPS Connected
12.6 Find out if your GPS issues are hardware- or software-related
With GPS Essentials free android app, you can diagnose whether a poor GPS signal is due to a
hardware or software issue. In the GPS Essentials main menu, tap Satellites, then watch (with
some amazement) your phone connecting to satellites around the earth.
If no satellites appear, then this could be due to interference from metallic objects around you like
the FST jeep, your smartphone case, or your GPS hardware not working properly. If satellites do
appear, but your GPS is still out of whack, then this is a software issue.
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12.7 Refresh your GPS Data
Sometimes your device will get ‘stuck’ on certain GPS satellites, even if they’re not within range,
causing it not to work properly. To fix this, you can use an app like GPS Status & Toolbox to clear
your GPS data and to start connecting to satellites from scratch.
In the app, tap anywhere on the screen, then tap the menu icon and hit Manage A-GPS state. Tap
Reset, then when that’s finished go back into the Manage A-GPS state menu and tap Download.
Your GPS data should now be refreshed, and if it starts playing up again then just repeat this pro-
cess.
GPS Status & Toolbox
12.8 Get an external GPS receiver
If your smartphone GPS is no longer sufficient it might be worthwhile for you to purchase an
external receiver. This can be coupled with the smartphone via Bluetooth and recharge with the
same charger.
It is very important that your cVIGIL application effectively use GPS data to report cVIGIL cases,
file report and make Investigator appear on the district controller dashboard. With these tweaks,
you can help the Election Commission of India in the smart handling of Model code/expenditure
violation cases.
Check this link for more updates:
https://eci.gov.in/index.php?/cvigil/improving-gps-accuracy-for-cvigil-r2/
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User Manual For
District Election Officers
1. Overview
cVIGIL provide time stamped evidentiary proof of model code of conduct / Expenditure Violation, having
live photo/video with auto location data. This unique combination of timestamping, live photo with auto
location can be fairly relied upon by election machinery to navigate to the right spot and take prompt
action. The GIS-based dashboard provides strong decision tool to drop and dispose of frivolous and
unrelated cases even before they are acted upon, thereby reducing the workload of election machinery on
ghost complaints.
Election Commission Of India assigned a CEO for every state. Further, the CEO of a particular state creates
DEOs/ District Controller and ROs. When a citizen submits a complaint, it gets visible to respective District
Controller Dashboard. DEO will create Field Units and after receiving cVIGIL Complaint, assigns the case to
the particular Field Unit in nearby location to the incident spot.
Field Unit accepts or reject the case based on their availability and reach the spot. DEOs can also create
supervisors who can further create FSTs/ Field Units on their behalf.
Field Unit further submits their investigation report to Returning Officer as well as observer.
Submitting report to the observers, is optional. RO has the ability to drop, dispose or escalate the report
submitted by FST.
District Controller can view various kinds of reports such as AC wise, User, Activity, and Performance
Report.
Note: Returning officer takes decision only when DEO assigns RO to take decision.
Role of DCC
• To assign cases to field units

• To create and manage ARO, Field units and Filed personnel
• To create DCC supervisors
• To drop cases which are frivolous, duplicate and unrelated.
• To reassign case which are rejected by Field Units
• To transfer the cases to other district if in case it is wrong
• To generate reports of users and cases
• Monitor the quality of the disposal
• To activate and deactivate field units if they are not working or moved out
• Set up DCC unit with appropriate manpower to ensure the cases are assigned within 5 minutes of being
received.
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2. Sign In
Step 1: Enter Mobile Number.

Step 2: Click on send OTP.
Step 3: Enter OTP and click on Sign In
Note: You can tap on Already have OTP if you have OTP pin with you, to login securely.
3. Create Field Unit
The first task of the District Control Room is to ensure that the Flying Squads, Supervisors &
Returning Officers accounts are setup properly. The DCC Supervisors will have the choice of
adding DCC supervisors, Flying Squads teams having Magistrate and Inspectors as part of the
team.
It is only when Flying Squad teams with active member as Magistrate and Inspectors that the
DCC can assign the case. If the user is inspector then he/she needs to enter a pre-shared pin by
magistrate. Pin is available with the magistrate, both in the SMS received and the app after the
magistrate has logged in.
A Field Team will have to accept or reject a case assigned to them via cVIGIL Investigator App.
All the complaints provide geographical coordinates via Global Positioning System to help the
unit identify the incident spot to start investigation. After completing the investigation on the
complaint, the Field Team submits status report along with evidence to respective Returning Officer.
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• Click on cVIGIL Investigator list.
• Now, click on the Add New Team button to add Field Unit of different AC’s.
• DCC can review a particular team, add as well as delete & change its members and determine
its work status as active or inactive.
3.1 Creating a New Team
Click on Add New Team icon that you saw on above to create a new team.
Following window will pop up.
Step 1: Give a name to the team by feeding details in the category slot, Enter Name of
the Team.
Step 2: Enter Magistrate Name & Designation.
Step 3: Enter Inspector Name & Designation.
Step 4: Upload PDF File.(Optional)
Step 5: Click on Save.
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3.2 Edit Team
Step 1: If you want to make any changes to the Field Unit, click on Edit Team
Button and make changes under the categories you see on the screenshot below
Step 2: Save the changes by clicking on Update button.
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3.3. Add/Edit Numbers
You can add/edit multiple numbers to a Field Unit by clicking on Add/Edit Number button across
different categories of cases in the following screenshot, to create a Field Unit.
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Note: As soon as DCC/ DEO creates a team, the team member receives a message on his/ her
registered mobile number with the download link. Using this download link, the team member
need to download the FST Investigator App and then enter the OTP received, in the required field
to activate himself/ herself.
Note: The member can also download the application on his/ her phone using the link
https://cvigil.eci.gov.in
4. DCC Home
When to login to the Dashboard, you will see the Map View with lists of all cVIGIL Cases to be
assigned.
You will have 5 minutes time to assign case to a particular Field Unit. Once you tap on a particular
case as shown in Figure 8 below, you will be directed to the screen.
Note: Cases to be assigned will include both New and Rejected Cases by Field Unit.
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There will be alarm ringing on arrival of new case and this alarm can easily be muted by clicking
on the bell icon.
In the above figure, you will see incident location and

when you Tap on See Details, you will be landed to
the below screen where District Controller can assign
Assembly and FST to the selected case.
Note: If you want to Drop the Case, simply Tap “Drop Case” button. You will see a confirmation
box as shown below. If you want to drop the case, select your reason of case drop as Duplicate,
Frivolous, Unrelated, Test Case.
Note: When a case gets highlighted in Monitor Application as Urgent Case, Early Resolution
Needed, Extensive Inquiry, VIP Case, it will be visible in DCC Dashboard.
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You will see incident location and when you Tap on Transfer Case, you will be landed to the given
below screen where District Controller can change State/District of the selected cVIGIL case.
Note: The transfer should only be to the poll going district or adjacent district and if there is
adjacent state, then only transfer to adjacent state /district.
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• District Election Officer (DEO) can view cVIGIL ID as well as the nature of the complaint, marked
as Type, as we see in the screenshot above.
• He/She can assign a complaint to a Field Unit operating in its Assembly Constituency.
• Once a complaint is lodged on app, the DEO will be able to see following details:
1) Complaint Location
2) Landmark
3) Type
4) Description
5) Date and Time of Complaint
A DEO can view Complainants’ personal details like Name, Mobile Number and Address if they
have been shared along with the attached MCC/ expenditure violation image or video.
Note: There is no record of anonymous complaints with the Election Commission.

“District Controller can also Drop the case”.
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A DEO will select Assembly Constituency of a complaint and accordingly allot it to a Field Unit
before clicking on Submit given in screenshot above.
5. Dashboard Tabular
5.1 New Case
Note: You may enter cVIGIL ID and click on search icon to search for a specific case.
Upon clicking a particular cVIGIL case:
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• District Election Officer (DEO) and District Collector (DC) can view cVIGIL ID as well as the
nature of the complaint, marked as Type, as we see in the screenshot above.
• He/She can assign a complaint to a Field Unit Unit operating in its Assembly Constituency.
• Once a complaint is lodged on app, the DEO will be able to see following details:
6) Complaint Location
7) Landmark
8) Type
9) Description
10) Date and Time of Complaint
A DEO can view Complainants’ personal details like Name, Mobile Number and Address if they
have been shared along with the attached MCC/ expenditure violation image or video.
Note: There is no record of anonymous complaints with the Election Commission.
A DEO will select Assembly Constituency of a complaint and accordingly allot it to a Field Unit
before clicking on Submit given in screenshot above.
Similarly, all other cases can be viewed by selecting it from the dropdown menu as shown below.
5.2 Assigned Case
When a case is assigned to Field Unit, it gets visible under Assigned Case Lits.
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5.3 Accepted Case
If Field Unit accepts the case, its gets visible under Accepted Case lists.
5.4 Rejected Case
If Field Unit rejects the case due to some or the other reason, it gets visible to DEO and DEO can
assign it to other Field Unit under Rejected Cases.
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5.5 Replied Case
If Field Unit replied to the case then it gets visible as Replied Cases.
5.6 Dropped Case
If a citizen sends blurred pictures/ videos of MCC/ expenditure violation incident or files an
irrelevant complaint, Returning Officer will drop the case and the same gets visible to the DEO
under Dropped Cases.
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5.7 Disposed Case
When a Field Unit has submitted the action taken report and no further action is required on
the complaint, the RO can dispose the case as resolved and the same gets visible to DEO under
Disposed Cases.
5.8 Escalated Case
Sometimes a Field Unit may submit its report after investigation and RO finds the report to be
correct but beyond his/ her power jurisdiction. In that case, that Returning Officer can escalate the
case by giving full case information to National Grievance Service Portal for further action. The
same gets visible to DEO under Escalated Case.
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6. AC Wise Reports
As DEO, you can view your respective AC Wise reports of cVIGIL Cases. In the below screen you
have access to New Delhi report along with the date selected.
These AC Wise reports can be viewed by District DEO’s. You have an option to select Filter type i.e.
Today, Yesterday, Last 7 days, Last 14 days, This Month, Last Month.
In above screen, we have selected Today’s Filter and would like to view all Poll going AC’s report in
New Delhi District. We will see count of cases as per
District Reports: Pending at DCC, Dropped by DCC & their total count.
Assembly Constituency Report: AC, Pending Investigation & Decision, Dropped by RO, Found cor-
rect cases by RO & their total count.
Once you select a particular District, below screen appears with the State, District name & duration
of report.
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7. DCC Supervisor List
DCC Supervisor List includes all the details of supervisors such as name, number, email id, and
designation along with the status, as depicted in the below screenshot.
• Lists of supervisors could be seen on the below screen.
• Tap on Add button to add supervisors in to the lists or Tap to delete.
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Once you click on Add Supervisor, you will be directed below given window containing Name,
Mobile Number, Email Id & Designation.
You also have an option to add more & remove supervisor from the lists.
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8. Escalated Reports
Escalated case report shows the reports of all escalated cVIGIL cases as shown in the screen
below. This will show the AC wise report in a particular district. It displays count of Total
Escalated, No. of cases Resolved in NGSP, percentage of cases dropped in last 24 hours and no.
of case pending.
When you click on Date Filter, you will find option to select reports of Today, Yesterday, Last 7 days,
Last 14 days, This Month, Last Month and Custom Range.
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9. Users Report
Users Report will consist of report of all district with count of Total Returning Officer, Total Field
Units, Total Field Unit Members and the total count of all users from particular district.
You will have an option to export this report to PDF.
10. Activity Report
Activity Report will show count of Never Logged In user, Today Logged In User, count of action
upon. This will display District Wise report.
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11. Performance Report
Performance report will show the report of all cases bases on their status i.e. Total Cases acted
upon, Average Handling Time, Total Cases Resolved in 100 minutes, % of accuracy. Also, you may
filter the performance report by applying date filter, available on the dashboard.
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12. Feedback
As this web application has been recently developed and deployed for the first time in the general
election. Therefore, there is potential for further improvement in the application. Which is why, we
would like to take feedback on usage, ease of use, features and any bugs which the user of this
app may face.
You also have an option to fill the survey form and provide us your valuable feedback about the
usage, features and functionalities of application.
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User Guide
cVIGIL Investigator App
1. Overview
cVIGIL Investigator allows Field Teams to promptly
investigate MCC/ Expenditure violation incidents, based
on citizens’ inputs accessed in real time on their mobile
devices. Citizens’ complaints on model code of conduct/
expenditure violations are lodged on cVIGIL App, before
they get assigned to respective Field Unit on authorisation
from District Controller.
A Field Team will have to accept or reject a case assigned

to them via cVIGIL Investigator App. All the complaints
provide geographical coordinates via Global Positioning
System to help the unit identify the incident spot to start
investigation. After completing the investigation on the
complaint, the Field Team submits status report along with
evidence to respective Returning Officer.
cVIGIL Investigator is used during election period that commences from the date of notification of
election. It can be used by Field Teams comprising of Flying Squad Unit (FST), Video Surveillance
Team (VST), MCC Enforcement Squad (MES) and Reserve Force/Staff.
The cVIGIL Investigator application can only be used after the registration of field unit from the
district controller. Once the field unit is registered from the district controller, an SMS is sent on the
number of registered user containing the link to download the application. It should be ensured
that the current build is utilised by the investigator only.
The investigator application requires active 3G/4G connection and GPS navigation. Further the
application consumes high amount of battery because of utilisation of GPS in a high accuracy
mode. Therefore, it is advisable to have sufficient power backup facility.
Even though the app is closed, it will continue to run in the background and send current
locations of the investigator into district controller application. Therefore, the user of investigator
application should remember to keep data connection and GPS always on.
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The application actively sends the push notification to the mobile application, when the new cases
are received. Therefore, it is important to keep the notification mode ON. The phone should never
be switched off during the field duty.
Role of Investigator:
A Investigator have the abilities:
• To receive the cases assigned from DCC

• To accept or reject the assignment
• To reach to the place of incidence
• To investigate the incidence with photos and documents through the mobile app
• To submit the report to the ARO/ RO as the case may be through the mobile app
• To use the app to conduct suo-moto inquiry and submit the cvigil cases for decision of the RO.
2. Downloading & Installation
2.1. Download The App
The Investigator App has been designed for the internal use of ECI only, which is why it is not
available on the Google Play Store for the citizens. The citizens only requires the cVIGIL citizen
app, which is available online, to register their complaints related to MCC/ Expenditure violations.
The FST team created by DCC/ DEO will receive a download link through the message, on their
registered mobile number, to download the Investigator Application.
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Note: This application is compatible with 4.1 (Jelly Bean) and above Android version device. The
application should have access to the high speed internet connection and GPS should be enabled.
Process to Download the Investigator App:
• Visit the link https://cvigil.eci.gov.in/, received on registered mobile number.
• Click on “User Manuals - cVIGIL” option available at the bottom of the screen.
• Select the app from the list and then click on Download button.
• Further, you need to Tap on Download APK, to start the download.

• Now, wait until the download is finished..
2.2. Installation
After the completion of download, the user can install and login to the application for the further
use.
Process to Install the Application:
• Go to the Downloads folder on your device.

• Double click on the downloaded file and then tap on Install apk.
• Now, click on “I Agree” to accept the terms & conditions.
• After that, you will see the intro sliders which will guide you to setup the application.
• Now, the user needs to click on Allow, to give some permissions to the app for the secure usage
of Location, SMS, and phone state.
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3. Signing In
To start the application, click on the icon of the cVIGIL Investigator app, installed on your mobile
device.
• Enter your mobile number.

• Tap on Send OTP (One time password).
• Now, enter 4 digits OTP received on your registered mobile number.
Note: If the user is inspector then, he/she needs to enter a pin pre-shared by the magistrate. The
Magistrate receives that pin through the SMS, on his registered mobile number. Also, he/ she can
avail the pin after signing in to the application.
• After entering the OTP, click on Login and you will be redirected to the incident screen.
Note: If app gets updated, a pop up window displays “A new version of the app is available.
Download the latest version to continue”! Click Download to proceed.
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4. Live View
The Live View screen allows the user to view the live location. The user will see a “Car” icon in
the application, which represents the location of their Field Unit. Field Unit will also receive the
notifications for any incoming assignments under the title Push Notification.
Field unit will see three icons to identify complaints in different stages of action.
• New: is denoted by Blue mark, which represents the total number of new cases assigned.
• Accepted: is denoted by Purple mark, which represents the count of accepted cases.
• Overdue: is denoted by Red mark. It represents the count of cases which are not accepted by
the assigned FST within 30 mins of time.
In the above screen, you will find markers for each New Case along with Accepted and Overdue
cases. You can click on New, to view the details of the assigned cases.
Further, you have an option to accept or reject the case. Cases which are accepted by you, will
appear as depicted in the below screenshot.
Page No. 86
At the bottom of the Live View screen, you also have
two options i.e. Filter and Cases. When you tap on
Cases option, you will find below given screen for
Case Lists along with the cVIGIL ID & Case Details.
You also have an option to choose the case as your
favourite, by selecting the heart shape icon at the
right corner of each case. And at the bottom, you
may see the highlighted and emphasize button
selected by ECI & CEO.
The given filter option on the Live View screen, allows

you to filter cases as per our requirements based
on cVIGIL ID, Status (Assigned/Accepted/Overdue),
Timing of Case arrival, Distance of Incident Spot,
Category i.e. case type or by filtering photos/videos.
Page No. 87
Note: The user also has an option to reset the categories and then submit the cases.
5. Incident Details
When you select a particular case,

you will find case details along
with photo/video associated
with it. There will be an option to
accept or reject the case and upon
selection, click on Submit. The
investigator will have to accept or
reject the case within 15 minutes
of having been assigned. Further
within 15 minutes, the investigator
should reach the incident spot to
validate the case.
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After validating the genuinity of case, you Now, enter your report within the
can send the report to the RO/ ARO by characters limit i.e. 25 characters.
clicking on “Reply to Returning Officer” Also, please ensure to attach at least 1
option. photo or document (Maximum 10 photos/
documents) while submitting report along
with Video.
Note: If you click on Reject for Assigned Case, you need to provide
valid reason for the same. Mention your reason for rejection and
click on Submit. In case of rejection, the district controller will have
the option of re-assign the case to different field unit. However, the
district controller may not accept the rejection request of the field
unit and may re-assign the case to the same field unit.
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6. Suo Moto Report
A Field Unit can click on Suo Moto Report from the menu, if he/ she notices a MCC/Expenditure
violation incident and wants to immediately send their reply to the RO/ ARO. This Suo-Moto report
submitted by the investigator will directly be assigned to the RO/ ARO to take the further decision.
In such case, cVIGIL Id will be generated by investigator themselves.
Note: Live photo and saved pdf document can be uploaded.
Step 1: Select Type of Incident.

Step 2: Location will be automatically captured.
Step 3: Enter your Report.
Step 4: Capture and attach the pictures of incident.
Step 5: Click on Submit Report.
Note: Maximum 10 pictures are allowed while sending a report.
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7. Dashboard
You can click on the Dashboard option, which is available in the menu. It will display a count of
cases that have been Received, Accepted, Responded, Self Initiated, Dropped, Disposed &
Escalated.
If you click on Responded, the Also, you will have access to RO’s action on
below screen appears with detailed the case i.e, count of dropped, disposed, and
information. Similarly, if you click on Received, escalated cases.
Accepted & Self Initiated cases, you will have
access to case details along with count of On the top right corner, you have an
cases. option to sync the location with the server, if
it is not showing the exact location on your
application. Also, on clicking the Notification
icon, you can check all the latest received
notification.
Page No. 91
Note: You can switch between daily and overall progress as and when required.
8. Reports
Above screen shows Report along with Date & Time which
includes count of cases Brought Together, New Cases,
Total Cases, Acted Upon, Suo Moto Initiated, Total Acted
Upon along with List of Cases.
New Case: Assigned and Accepted Cases of Today.

Assigned Case: Assigned and Accepted all cases - Today.
Total Cases: New Case and Assigned Case
Acted Upon: Cases acted upon from Total Case
Total Acted Upon: Acted Upon and Suo Moto Initiated
Note: User can go to the pending cases from this screen
also by clicking on the list item.
Pending: Total Case- Acted Upon
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9. Articles
Click on the ‘Articles’ option from the menu to see all the articles as depicted in the above
screenshot. For detailed information, click on the particular article and see the details:
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10. Instructions
The above screen displays all the instructions. You can click on the particular file to get detailed
information regarding the same. You also have an option to download the file by using the
available Download button on the bottom left corner of the screen.
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11. Help
As the application has been recently developed and deployed for the first time in the general
app may face.
The help option is available for all the users of app, in the menu.
Page No. 95
12. FAQ
In case the user has some issues while using the application, they can go to the FAQ section
of Navigation Drawer . The lists of Frequently Asked Questions (FAQs) can be viewed in the
screenshot below.
Page No. 96
User Guide
cVIGIL Observer App
1. Overview
cVIGIL Observer allows Observers and other staff,
authorised by Election Commission of India, to see MCC/
expenditure violation complaints directly on their mobile
devices. After a complaint on breach of model code of
conduct (MCC)/ expenditure violations is lodged by a vig-
ilant citizen, it comes to the notice of DEO, who assigns it
to a Field Unit.
Observers can view the complaints as soon as it has lodged

by the citizen. But they can comment only, after a Field Unit
have submitted ‘action taken’ reports on them.
The observer has the option to reach the incident spot or

can submit report without reaching the spot. If he reach
the incident, he can upload a maximum of 10 pictures.
The location spot of Observer is retrieved using Global Positioning System. After completing
observation, he can submit their report to respective Returning Officer.
cVIGIL Observer is only used during election period that commences from the date of
announcement of election.
Along with General Observers, Police observers & Expenditure observers can also make successful
login to the Observer Mobile Application.
Role of cVIGIL Observer
1. It is meant for general observers, expenditure observers, police observers

2. Observers can observe the cases falling under their jurisdictions
3. Give observation after the investigation is complete by FST.
4.Observer can comment only, after a Field Unit have submitted ‘action taken’ reports on them.
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2.1. Download The App:

The cVIGIL Observer App has been designed for the use of Observers only, which is why it is
not available on the Google Play Store for the citizens. The citizens only requires the cVIGIL
citizen app, which is available online, to register their complaints related to MCC/ Expenditure
violations. The Observers created by CEOs will receive a download link through the message, on their
registered mobile number, to download the cVIGIL Observer Application.
Process to Download the Investigator App:
• Visit the link https://cvigil.eci.gov.in/, received on registered mobile number.
• Now, wait until the download is finished.
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2.2. Installation
After the completion of download, the user can install

and login to the application for the further use.

• Double click on the downloaded file and then tap on
Install apk.
• Now, click on “I Agree” to accept the terms &
conditions.
• Click on Allow, to give some permissions to the app
for the secure usage of Location and phone state.
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3. Sign In
Observers needs to login to the application using their username and password provided by the
ECI.
Step 1: Enter username.

Step 2: Enter password.Click on Login button
Step 3: You will now be redirected to the home screen of the app.
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4. Live Cases
Live Cases screen displays the list of live cases and location of FST. The “Car” icon in the
application represents the location of your Field Unit. Field Unit will receive notifications for any
incoming assignments under the title Push Notification.
They will see three icons to identify complaints in different stages of action.
• New: is denoted by Blue marker, which represents the count of new cases.
• Assigned: is denoted by purple flag, which displays the count of assigned cases to the FST.
• Replied: is denoted by yellow flag, displays the count of cases replied the by the FST/ RO.
• Decided: is denoted by Green marker, which represents the count of total decided cases.
At the bottom of the screen, you will find option for Filter Cases & Lists of Cases. When you tap on
Lists, you will find below given screen for Case Lists along with the cVIGIL ID & Case Details. You
also have an option to choose the case as your favourite by selecting the heart shape icon at the
right corner of each case. And at the bottom, you may select Highlight button.
When you select the filter option, you will be able to filter cases as per our requirements based on
Timing of Case arrival, Distance of Incident Spot, Category i.e. case type or by filtering photos/
videos.
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5. Case Details
When an Observer wants to view details of a complaint, he/ she simply has to click on the case in
the list.
The appearance of complaint title and its date and time in blue colored font, as we see on the
screenshot above, indicates that Field Unit is yet to respond to it. In this case, the Observer will
simply view details of the complainant. These include;
a). Location
b). Landmark
c). Type of Complaint
d). Complaint Description
e). Picture or Video shared by Complainant.
Note: Observer cannot post any comment on the above case. He will post his comments only after
the Field Unit has submitted its report on the incident, as depicted in the below screenshot.
• In the above screenshot, the Field Unit Report along with returning officer’s report, displayed in
a green color font. The green color font indicates the Field Unit has submitted its report on the
complaint, and Returning officer has taken their decision.
After going through the description and content of report given by the Field Unit, the Observer
clicks on Make Observation icon to give his inputs.
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6. Flying Squad
List of Field Unit can be shown in the screen below. You will find details with the user type, Name,
Designation, and date & time of creation as well. You also have an option to filter Assembly
Constituency from the top.
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7. Notice Board
The above screen shows Notice Board. For detailed notice, click on the particular file and get
detailed information. You will see date of posting of Notice. Also, you will see an option at the top
to search for a particular notice by entering any keyword.
You also have an option to Download the file as shown at the right bottom corner below.
Also, you will receive a pop up notification for any new Notice uploaded as shown in the screen
below.
Page No. 106

8. Articles
Above screen shows articles list. It also consist of Date of Posting of article. For detailed
information, click on the particular article, this will take you to the screen below:
Page No. 107

9. Help
As the application has been recently developed and deployed for the first time in the upcoming
election. Therefore there is potential for further improvement in the application. Therefore we
would like to take feedback, usage, ease of use, features and any bugs which the user of this app
may face.
The help option is available for all the users of app, in the menu.
Page No. 108

10. FAQ
In case the user faces trouble using the application, she can check the menu screen by clicking
on the icon of Navigation Drawer and select FAQ option. The list of Frequently Asked Questions
(FAQs) can be viewed in the following screenshot.
Page No. 109

User Guide
Returning Officers/
Assistant Returning Officers
1. Overview
CEO can create Returning officers (RO) who will have access to all MCC/ expenditure violation
complaints. RO/ARO can take actions on cVIGIL cases after report submission by Field Unit. They
have 50 minutes time to inform the status of a complaint to the complainant.
On selecting a particular case where FU has submitted a report, case details will be opened where
RO can view detailed report shared by Field Unit. RO can take further action on the case. He/ She
has three options to decide the case before submitting the case which as Drop, Dispose, and
Escalate the complaint.
In all cases, ROs have the option to add an internal note. They can also upload documents for
future reference. Also, RO can bypass Field Unit and take action on its own. Ro can also view case
status and also add an supervisor.
Role of cVIGIL Decider
1. To decide on the cases investigated by field units.

2.To drop, dispose or escalate within the time limit prescribed
3. To bypass Investigator in case of delay
4. To dispose of the escalated cases from NGSP in the stipulated timelines.
2. Signing In
• Enter Mobile Number

• Click on Send OTP.
• Enter OTP received and tap on Sign in to proceed.
Note: If you already have OTP then click on Already have OTP, to proceed to the dashboard.
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3. Dashboard
As Returning Officer (RO), you will have access to all MCC/ expenditure violation complaints. You
can take actions on cVIGIL cases after report submission by Field Unit.
• When you login to your dashboard, you can view Replied cases by Field Unit and can decide on
the case accordingly.
• You have 50 minutes time to inform the status of a complaint to the complainant.
• You have access to Complainant location. You also have access to their individual details.
These include Name of FU Team, Date and Time of complaint , Location, Status, Complaint
Type, and Date & Time of Report.
• When you select a particular case where FU has submitted a report, a new screen of case
details will be opened where you can view detailed report shared by Field Unit.
• Here RO can take further action on the case.
Note: As a RO, you can view status of all the complaints by selecting it from the dropdown list of
Activities.
RO also has access to reports submitted by Investigator via cVIGIL Investigator
Page No. 114

4. Case Details
• You can see the case details screen below. All MCC/ expenditure violation incidents will be
differentiated by a cVIGIL ID.
• As a RO, you can view all the details shared by Field Unit and Observers. These include pictures
and documents (maximum 10 pictures are allowed).
• You can download the documents and access a Field Unit Name and Mobile Number in case
you want to contact that unit.
• After reviewing the case, RO has three options to decide the case before submitting it by
clicking on Submit icon. They are:
a). Drop: The RO/ ARO will only drop the case if after the investigation or otherwise, the case is
found to be incorrect.
b). Dispose: When after investigation or otherwise, the RO/ ARO finds that the case has
already been addressed by the field unit or the same can be addressed at his level then and their
itself. For example, a poster complaint which has been removed by field unit and reported from
investigator app should be marked as disposed. It is very important to remember that drop cases
(cases not found correct by investigation) are not marked as Disposed. This will create incorrect MIS
reporting. The outcome is calculated by number of disposed and escalated cases. Therefore, if a
“Not found Correct” case is mistakenly marked as “Disposed” it will display wrong figures.
c). Escalate: Sometimes a Field Unit may submit its report after investigation and RO/ ARO finds
the report to be correct but beyond his/her power jurisdiction or which require more investiga-
Page No. 115
tion. In that case, that Returning Officer can escalate the case by giving full case information to
National Grievance Service Portal for further action. Only those cases which are found correct but
require more time for taking actions, should be marked as escalated cases.
However, the concerned ARO/ RO will only have to deal and dispose the escalated cases from
NGSP. The citizen gets the notification that his case has been found correct but has been
escalated due to requirement of further investigation.
Also, RO can bypass Field Unit and take action on its own.
Page No. 116

Note: When a case gets highlighted in Monitor Application as Urgent Case, Early Resolution
Needed, Extensive Enquiry, VIP Case, it will be visible in Dashboard.
Returning officer will have an option to decide on the case by taking an action from the dropdown
menu mentioned below:
• Drop
• Dispose
• Escalate
Note: You would also be allowed to re-assign in two cases 1. Drop 2. Disposed (i.e. Re-open an old
case). However, you would not be allowed to re-assign/ re-open if the case if Escalated.
If RO drops the case, he need to select a valid reason from the dropdown menu as shown in the
screen below i.e. Duplicate, Frivolous, Unrelated, Test Case.
Page No. 117

Upon escalating case to NGSP, case gets transferred to NGSP, below screen appears.
RO Login
After escalating the case, the RO has to visit https://www.eci.gov.in and click on officers login link
present at the bottom of website. Login through username and password.
Then RO dashboard will be displayed. Click on Complaints section.
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Complaints section has five components as shown in below screen. Click on view complaints.
RO can view cVIGIL complaints by selecting lodging date, cVIGIL Id, status and complainant m
obile no. Click on SHOW BUTTON, to view the details of the complaints. Also, there is an option to
download file.
Page No. 119

On click of cVIGIL Id in the list, RO can view complaint details as displayed in the below screenshot.
Page No. 120

DEO Login
On entering username and password. DEO dashboard will be displayed. DEO has to click on cVIGIL
section to view complaints as discussed above in RO login section.
Page No. 121

CEO Login
On entering username and password. CEO dashboard will be displayed. CEO has to click on cVigil
section to view complaints as discussed above in RO login section.
5. Case Status
5.1 Assigned to FU
All the cases assigned to Field Unit will be displayed on the screen as depicted below, along with
the required details such as Status, Location, FVU Name and others.
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5.2. Rejected by FU
The details of all the cases which have been rejected by the Field Unit will be displayed on the
‘Rejected By FU’ screen.
5.3. Accepted by FU
If the Field Unit has accepted a case then it will appear on the Accepted By FU screen, as depicted
in the below screenshot.
Page No. 123

5.4. Investigated by FU
The cases which have been investigated by the Field Unit will appear on the ‘Investigated By FU’
screen as depicted below.
Upon clicking a particular case, below screen appears with timeline
Page No. 124

5.5. Dropped by Decider
When the decider dropped the case after validating the case then it appears on the Dropped By
Decider screen, as depicted in the below screenshot.
Page No. 125

5.6. Disposed by Decider
When the decider disposed the case after validating the case then it appears on the Disposed By
Decider screen, as depicted in the below screenshot.
Page No. 126

5.7. Escalated by Decider
The Escalated By Decider screen displays all the cases which have been escalated by the RO/
Decider and sent to NGSP for further inquiry.
Page No. 127

6. Supervisor List
Lists of supervisors could be seen on the above screen. In case RO/ ARO wants a dedicated person
to perform the tasks on his behalf then he/ she can create a supervisor.
Page No. 128

6.1 Add Supervisor
• Tap on Add button to add supervisors in to the lists.
Once you click on Add Supervisor, you will be directed below given window.
Once you click on Add More, you will be directed to below screen containing Name, Mobile Number,
Email Id & Designation. You also have an option to add more & remove supervisor from the lists.
Page No. 129

6.2 Edit Supervisor
You also have an option to edit members as depicted in the below screenshot. You can edit all the
details such as name, mobile number, email id and designation.
7. Report
7.1 Returning Officer Report
Returning Officer report consists of Cases Received, Disposed, Dropped, Escalated, Case Assigned
& Pending. You will find a filter option to select your choice of report to view. You can view Today,
Yesterday, This week, Last week, This Month, Last Month, Total Report.
Also, you may export PDF & Excel as per your choice
Page No. 130

7.2 Case Details
Case Details report consists of cVIGIL ID, Date & Time of Submission, Auto Location, Complainant
Name, Status. You will find a filter option to select your choice of report to view. You can view
Today, Yesterday, This week, Last week, Total Report.
Also, you may export PDF & Excel as per your choice.
Page No. 131

8. Feedback
As this web application has been recently developed and deployed for the first time in the
upcoming election. Therefore there is potential for further improvement in the application.
Therefore we would like to take feedback,usage,ease of use,features and any bugs which the user
of this app may face.
Page No. 132

User Guide
cVIGIL Monitor
Mobile Application
1. Overview
cVIGIL Monitor allows CEO, DEO and ECI officials,
authorised by Election Commission of India, to see MCC /
Expenditure violation complaints/cases directly on their
mobile devices. After a complaint on breach of model
code of conduct (MCC) / Expenditure Violations is lodged
by a vigilant citizen, it comes to the notice of DEO who
assigns it to a Field Unit.CEO has access to state
complaints, DEO has access to district complaints and
ECI officials can view complaints from all over India.They
have the option to mark the case as Urgent Case, Early
Resolution Needed, Extensive Enquiry, VIP Case & then
Tap on Highlight. They can also emphasize on particular
incident and emphasize count is visible to them.
cVIGIL Monitor is only used during election period that

commences from the date of announcement of election.
2.1. Download The App:
The cVIGIL Monitor App has been designed for the use of ECI Officials only, which is why it is not
available on the Google Play Store for the citizens. The citizens only requires the cVIGIL citizen
app, which is available online, to register their complaints related to MCC/ Expenditure violations.
The user can download the app using the link available on official website i.e. https://cvigil.eci.
gov.in and login to proceed further.
Process to Download the Monitor App:
Visit the link https://cvigil.eci.gov.in/, received on registered mobile number.
Page No. 135


• Now, wait until the download is finished.
Page No. 136

2.2. Installation
After the completion of download, the user can install and login to the application for the further
use.

• Double click on the downloaded file and then tap on Install apk.
• Now, click on “I Agree” to accept the terms & conditions.
• After that, click on Allow button to give permissions to the app for using the Phone State, SMS
and Location.
Page No. 137

3.Signing In
Step 1: Enter your mobile number
Step 2: Tap on Send OTP(One time password)
Step 3: To verify your account, enter the 4-digit OTP number sent on your mobile number.
Page No. 138

4. Live Cases
Once you login to the app, you will be directed to the Live Case screen shown above wherein
you will see separate flags for New, Assigned, Replied & Decided cases marked with Blue, Purple,
Yellow & Green color respectively.
In the below screen, you will see 20 cases within the boundary.
The below screen shows cVIGIL Offence type along with date & time of receiving the complaint.
Page No. 139

5. Case Details
Above is an example of Case replied by Field Unit.
Case Details includes cVIGIL ID and Date & Time of Submission along with location, Landmark &
Description.
This will also include District Controller & Investigator details including Team name & ID.
Investigator Mobile, Location, Report Description.
You have the option to mark the case as Urgent Case, Early Resolution Needed, Extensive Enquiry,
VIP Case & then Tap on Highlight.
This will highlight the case which can also be viewed on District Controller Dashboard & Decider
Dashboard.
Page No. 140

6. Case Listings
You also option to mark the case as Urgent Case, Early Resolution Needed, Extensive Enquiry, VIP
Case & then Tap on Highlight.
Above screen shows Case Listings with cVIGIL ID & description of complaint
New: A new case is denoted by Blue marker.
Assigned: Cases which are assigned are denoted by Purple marker.
Replied: Replied cases by RO denoted by Yellow marker.
Decided: Case which are decided i.e, Returning Officer has taken decision, then will be denoted by
Green Marker.
Note: You can also emphasize by clicking on emphasize icon on particular incident according to
its urgency and emphasize count is visible to officials.
Page No. 141

7. Case Filter
You may filter the cases as per your choice by certain categories provided above.
• If you logged in as ECI user, you will have an option to filter by State, District, AC also.
• If you logged in as CEO, you will have option to filter by District.
• If you logged in as DEO, you will have option to filter by AC.
Page No. 142

User Guide
CEO Officials
cVIGIL Monitor Dashboard
1. Overview
CEO module will show the lists of all users with their District Name, AC Name, Role, Name, Mobile
Number, Email Id.He/She can create DEO’s,RO and CEO’s users for respective districts and AC’s.
CEO can view category-wise,district-wise and performance reports CEO can apply filter on State
and select to view complaint from a particular District. District Wise reports can be viewed by State
CEO’s. CEO also has ability to view Today, Yesterday, Last 7 days, Last 14 days, This Month, Last
Month cases.
CEO can also view count of cases AC wise Pending at DCC, Dropped by DCC, Pending Investigation
& Decision, Dropped by RO, Found correct cases by RO & their total count.
Also CEO can view citizen detail who reported maximum number of cvigil cases along with the
count of cases found correct.
2. Signing In
Step 1: Enter Mobile Number and click on Send OTP.

Step 2: Enter OTP received and proceed to the Dashboard.
Note: If you already have OTP, Tap on Already Have OTP to proceed further.
Page No. 145

3. CEO Home
Once you login to the Dashboard, you will see list of Cases along with their category and
Complaint Status. You also have the option to apply filter on State and, select to view complaint from a
particular District.
Page No. 146

4. CEO Dashboard Tabular
You will have access to cVIGIL cases along with their Date & Time of receiving, cVIGIL ID, Address,
Offence Type & Complaint & timer. Status. Lists of cases gets refreshed every 5 minutes. You also
have the ability to mark the case as a test case, if required.
Further, you have an option to select Case type such as New, Assigned, Accepted, Rejected,
Disposed, Investigated, Dropped & Escalated and view them specifically.
Page No. 147

5. District Wise Reports
These District Wise reports can be viewed by State CEO’s. You have an option to select Filter type
i.e, Today, Yesterday, Last 7 days, Last 14 days, This Month, Last Month.
In above screen, we have selected Today’s Filter and would like to view report of your state.
We will see count of cases AC wise Pending at DCC, Dropped by DCC, Pending Investigation &
Decision, Dropped by RO, Found correct cases by RO & their total count.
Once you select a particular district, below screen appears with the District name & duration of
report and AC wise report from the district.
Page No. 148

5.1 Anonymous & Logged In
You have an option to select cVIGIL Cases for Anonymous & Logged In user. Just apply filter and
view accordingly.
In above screen, we have filtered AC wise report for anonymous user.
5.2 Report PDF
Once you have viewed cVIGIL Reports, you can export it to PDF by tapping on Export PDF button.
Page No. 149

6. District Category
You have the ability to configure District category(Normal/Rural/Urban)

• Click on District category from the left menu.
• Select one of the status for each district for your state.
• Click on Save.
7. User Management
User Management will show the lists of all users with their District Name, AC Name, Role, Name,
Mobile Number, Email Id.
Also, you may tap on export pdf to download the excel file containing list of all users. Filter the lists
using District & AC.
If you wish to edit any detail, you may do it by clicking on Action. This will take you to the screen
below.
Page No. 150

7.1 Edit Users
You may edit Name, Mobile, Email Id, Role, District, AC, by clicking on the available edit button and
then click on Update.
7.2 Create New User
If you wish to create a new user, just Tap on Create user at the top and it will take to the screen
above.
Now, enter Name, Mobile Number, Email Id, Role & District & Tap on Submit.
Page No. 151

8. Vigilant Citizen Report
Below screen will show citizen report of Rajasthan. It will display citizen detail who reported
maximum number of cvigil cases along with the count of cases found correct.
Performance report screen will show the report of all cases bases on their status i.e Total Cases
acted upon, Average Handling Time, Total Cases Resolved in 100 minutes, % of accuracy.
Page No. 152

10. Escalated Report
The above screen displays the list of cases which are escalated to NGS Portal for further action.
11. Feedback
app may face.
Page No. 153

User Guide
ECI Officials
cVIGIL Monitor Dashboard
1. Overview
ECI User will have access to list of Cases along with their category and Complaint Status.
They can view reports by applying filter on State, District and anonymous and non anonymous
complaints. Also ECI can access list of cases based on their type i.e, Nature of complaint.
This report will display dropped, disposed & pending count of cases. ECI User can view list of
Users from all State. It will cover total CEO, Total DEO, Total RO, Total Field Units, Total field unit
members, and their total count.
You can also view complaints according to Case type such as New, Assigned, Accepted,
Rejected, Disposed, Investigated, Dropped & Escalated.Also ECI official can view reports date-wise by
applying Filter type i.e, Today, Yesterday, Last 7 days, Last 14 days, This Month, Last Month &
Custom select.These State Wise reports can be viewed by ECI Officials.
2. Signing In
Step 1: Enter Mobile Number and click on Send OTP.

Step 2: Enter OTP received and proceed to the Dashboard.
Note: If you already have OTP, Tap on Already Have OTP & proceed or else you may also use the
authenticator app to login.
Page No. 157

3. ECI Home
Once you login to the Dashboard, you will see list of Cases along with their category and Complaint
Status. You have the option to apply filter on State and select to view complaint from
Once you click on a particular case, you will be landed to the screen below where in you can see
the Location, Manual Address. Once you tap on See Details, you will be landed to the case details
page.
Case details will contain Location, Manual Address, Type, Description, Date & Time of complaint
as shown below.
Page No. 158

4. ECI Dashboard Tabular
You will have access to cVIGIL cases along with their Date & Time of receiving, Address, Offence
Type & Complaint Status.Lists of cases gets refreshed every 5 minutes.
Also, you have an option to select Case type such as New, Assigned, Accepted, Rejected, Disposed,
Investigated, Dropped & Escalated and view them specifically.
Page No. 159

5. State Wise Reports
These State Wise reports can be viewed by ECI Officials. You have an option to select Filter type i.e,
Today, Yesterday, Last 7 days, Last 14 days, This Month, Last Month & Custom select.
In above screen, we have selected Today’s Filter and would like to view all Poll going state report.
We will see count of cases Pending at DCC, Dropped by DCC, Pending Investigation & Decision,
Dropped by RO & Found correct cases by RO & their total count.
Once you select a particular state, below screen appears with the state name & duration of report
and district wise report from the state.
When you select a particular District, you will see reports of various AC’s from the district.
Page No. 160

5.1 Anonymous & Logged In
You have an option to select cVIGIL Cases for Anonymous & Logged In user. Just apply filter and
view accordingly.
5.2 Report PDF
Once you have viewed cVIGIL Reports, you can export it to PDF by tapping on Export PDF button.
Page No. 161

6. Users Report
Below screen will provide the list of Users from all State. It will cover total CEO, Total DEO, Total RO,
Total Field Units, Total field unit members, and their total count.
Once you click on PDF Export, you will be directed to the screen below:
Page No. 162

7. Activity Report
Above screen shows activity report where you will have access to all poll going states with
members who have never logged In, members who logged in today & action upon cases.
Upon click on export PDF, below screen appears.
Page No. 163

8. Category Wise Report
You will have an option to put filter on State, District and anonymous and non anonymous
complaints. You will find list of cases based on their type i.e, Nature of complaint. This report will
display dropped, disposed & pending count of cases.
9. Escalated Case
Below screen shows list of cases which are escalated to NGS Portal for further action.
Page No. 164

10. Vigilant Citizen Report
Vigilant Citizen Report will show the ranking of citizens who lodged maximum number of cVIGIL
Complaints along with their count of correct cases as shown in the screen below.
Performance report will show report of all cases bases on their status i.e Total Cases acted upon,
Average Handling Time, Total Cases Resolved in 100 minutes, % of accuracy.
Once, you click on date range, you will see the date filter as shown in the screen below:
Page No. 165

12. Feedback
app may face.
Page No. 166

You can also provide us your valuable feedback by filling the survey form. Click on Survey option
from menu to fill the form.
Page No. 167

Frequently Asked Questions
◊ What type of complaints can be lodged from the mobile applications?
»» ➢ Model Code of Conduct
»» ➢ Expenditure Violation
◊ What type of complaints can I lodge?

»» ➢ You can report on Model Code of Conduct violations by electoral candidates and/or
their supporters for below mentioned cases:
• ■ Money Distribution
• ■ Gifts/Coupons Distribution
• ■ Liquor Distribution
• ■ Posters/Banners without permission
• ■ Display of Firearms, Intimidation
• ■ Vehicle or Convoy without permission
• ■ Paid News
• ■ Property Defacement
• ■ Transportation of Voters on Polling day
• ■ Campaigning within 200m of polling booth
• ■ Campaigning during ban period
• ■ Religious or Communal speeches/messages
• ■ Use of time bound speakers
• ■ Posters without mandatory declaration
• ■ Others
◊ What is Model Code of Conduct Violations?

»» ➢ ➢ Election Commission of India’s Model Code of Conduct is a set of guidelines
issued by the Election Commission of India for conduct of political parties
and candidates during elections mainly with respect to speeches, polling
day, polling booths, election manifestos, processions and general
conduct. Please refer the following link for more details:
http://ecisveep.nic.in/cvigil/english-article/mcc-policy-r10/
◊ Who can lodge Model Code of Conduct Violation Complaint?

»» ➢ Anyone and everyone in the geographical premises of the states where
elections have been notified, can lodge an MCC/Expenditure violation complaint
Page No. 171

◊ What types of complaints cannot be lodged?
»» ➢ ➢ The app will not entertain queries and complaints on Voter ID, candidate
omissions and many more of such concerns faced by the voters. For
such complaints, you can visit National Grievance Service Portal (NGSP)
https://eci-citizenservices.eci.nic.in/
◊ What will happen if I erroneously lodge personal grievance through cVIGIL?

»» ➢ ➢ If you lodge the Personal Grievance through cVIGIL Mobile application,
the application will not be entertained through cVIGIL. The complaint is liable
to be dropped by the authority.
◊ When I lodge a complaint through cVIGIL where does it go?

»» ➢ The cVIGIL complaint goes to the respective Returning Officer on which the
complaint lies.
◊ Who takes the decision on cVIGIL Complaint?

»» ➢ The decision is taken by Returning Officer only.
◊ Can I approach to Returning Officer with my cVIGIL ID?

»» ➢ Yes, you can approach your Assembly constituency Returning Officer for
getting disposal status of the complaint lodged by you.
◊ What message will I get after I lodge a cVIGIL complaint?

»» ➢ You will first receive an SMS and Mobile notification with the cVIGIL ID. Once
the decision is made by the Returning Officer, you will get the status update.
◊ What type of messages will I receive for my cVIGIL?

»» ➢ cVIGIL is meant to assist Election Officer in ensuring free and fair election.
It is not to be treated as the Grievance redressal mechanism. Therefore, you
will get three types of notifications. One is about the case being dropped,
second is the disposal status and third that the case requires more
investigation or further action has to be taken. In the third case the status will
be that of ‘Escalated’.
◊ What are the probable conditions on which my cVIGIL complaint can be dropped?
»» ➢ Duplicate complaint during the same time at the same place
»» ➢ Multiple complaints by multiple users of the same incidence at the same
place and at the same time.
Page No. 172
»» ➢ Cases not related to Model Code of Conduct Violation or Expenditure Violation.
»» ➢ Cases which are frivolous in nature
»» ➢ Cases which after investigation is found to be not true
»» ➢ Cases which Returning Officer decides to be dropped for the reason recoded
◊ What does escalated cases mean?

»» ➢ The cVIGIL case which require more investigation, which require cross
department consultation, cases which are found correct and for which
further action has to be taken. In all these cases the complaint will be marked
as escalated
◊ What will happen if the complaint is escalated?

»» ➢ In case the complaint is escalated, the matter will be transferred from cVIGIL ap
plication to National Grievance Services Portal. (https://eci-citizenservices.
eci.nic.in/). The cVIGIL ID will remain the same. However, no further details
can be provided from cVIGIL application. The case then needs to be
followed from Returning Officer concerned.
◊ What are the timelines of getting the status of my cVIGIL case?

»» ➢ Election Commission has prescribed 100 minutes from the time of allotment
of cVIGIL ID. The status does not necessarily mean the resolution. The
cases which are found to be correct or requiring more detailed investigation
will be sent to NGSP and the timelines of cVIGIL will not be applicable thereafter.
◊ Can the Candidate lodge the cVIGIL Complaint?

»» ➢ Yes, the candidate can lodge the complaint by using cVIGIL mobile application.
◊ Can the Political Party lodge cVIGIL Complaint?

»» ➢ Yes, anybody having mobile phone can lodge a complaint.
◊ Can I lodge cVIGIL Complaint from Desktop?

»» ➢ No, the cVIGIL Complaint require android mobile application and the same
cannot be lodged from desktop or laptop.
◊ Can I lodge complaint using tools?

»» ➢ No. It is illegal to use any tool to lodge any complaint which is meant to be
only lodged through Android Mobile phone.
Page No. 173

◊ Is registration mandatory to lodge cVIGIL complaint?
»» ➢ No. Registration is optional
»» ❖ What do I need to provide for registration?
»» ➢ Mobile number is mandatory on which an OTP is sent.
»» ➢ Further details like name, State, District and Constituency is required.
◊ Will the official contact me over phone?

»» ➢ The official might contact you in case the mobile number is provided.
However, the official will not contact you to give the update on the application.
◊ What are the advantages of registration?

»» ➢ The status update on the action taken over your cVIGIL can only be seen
once you are registered.
»» ➢ You can participate in detailed investigation if required by the authority
◊ What does it mean by being anonymous?

»» ➢ Anonymous means the cVIGIL System will not capture your mobile
number, name, and address. Thus, the authority will never know the source.
◊ What are the disadvantages of being anonymous?

»» ➢ As anonymous user you will not be able to get the notification/Status update
on the further course of action on your cVIGIL ID.
»» ➢ You will not be contacted by Election Officials.
»» ➢ You will not be able to participate in the detailed investigation
◊ Why the application asks for accessing the photo and media gallery?
»» ➢ The application stores the photograph in the phone storage memory
transiently and then transmit it over to the server leaving no trace of the
photo / Video which has been clicked.
»» ➢ It is also required for creating the zip file of the captured photos and videos.
◊ Why location service access needs to be given to cVIGIL Mobile app?

»» ➢ Location is mandatory for any cVIGIL case to be field. Without the location
service enabled or present, the cVIGIL case cannot be field.
◊ Does the application consume battery?

»» ➢ Yes, while using and sending the cVIGIL, the application runs the location service in
high power
Page No. 174

◊ How much data is consumed while sending the cVIGIL information?
»» ➢ It depends whether a photo or a video is being sent and at what resolution it
has been clicked.
◊ Which Android OS version is compatible with cVIGIL App?

»» ➢ 4.1.X or Jelly Bean and above.
◊ Can I use this application in a feature phone?

»» ➢ The cVIGIL mobile application is only meant to be used in Android smart
phones which meets the criterion.
◊ Is data connection or Wi-Fi mandatory?

»» ➢ The application require data to be sent over to server. As the evidence need to
be uploaded in a time bound manner, therefore, it is mandatory to have
strong 3G/4G connection or the user must be on a Wi-Fi network.
◊ What are the charges for downloading and using cVIGIL App?
»» ➢ There are no charges for downloading and using the application.
◊ Can I use any other application to lodge cVIGIL complaint?

»» ➢ No. Look for the Election Commission of India as a developer in the google
play store. We do not allow any other application to be used for filing cVIGIL
complaints.
◊ Can I use the cVIGIL application from other than google play store?
»» ➢ It is advisable to use only authorised application of Election Commission of
India preferably from Google Play Store only or as prescribed by the ECI.
◊ What are the prerequisites?

»» ➢ Following are the prerequisites for complainants:
• ■ He/she must be in the state where election has been announced.
• ■ He/she must be on the location where the MCC / Expenditure violation
incident has happened.
• ■ He/she must have Android 4.1.X or Jellybean version.
• ■ He/she must have a proper camera & internet connection on phone.
Page No. 175

◊ What If I log in to the app but then don’t want to send my details to the Election
Commission? Do I need to log out?
»» ➢ Yes. If in the midst of sending a complaint, you wish not to submit your details,
you have the option to log out as a registered user and use the anonymous option
to send your complaint.
◊ How do I login into the application?

»» ➢ You can login into the application by entering your mobile number. If you are a
registered user, you will be asked to enter the OTP received by your phone and
then directed to next stage on the app. If you choose to file a complaint
anonymously, you will straight away be led to the page asking you to upload the
picture and video followed by the page with various options for describing the
nature of the activity.
◊ How do I lodge a complaint?

»» ➢ To lodge a complaint, you have to first log on the app as anonymous user or
as a registered user by registering your mobile number. Once you complete the
first step, you will be ushered in on the page asking you to upload pictures/videos
of the incident, along with a description following which you can submit your
complaint.
◊ What are the mandatory fields in the cVIGIL App?

»» ➢ It is compulsory to upload one photo or 2-minute video, enter the complaint type
.
◊ What are the optional fields?
»» ➢ You have the choice not to enter the detailed description. However, if you chose ‘
Others’ option, the description field is mandatory.
◊ Why does the application ask for location accuracy?

»» ➢ The main purpose is to ensure that the location is captured automatically. This is
to prevent misuse as far as possible at the beginning stage itself. To ensure that
the location is accurate, cVIGIL application uses the mobile GPS system to
access the location and accuracy. If the accuracy is not less than 100 meters
the cVIGIL cannot be submitted.
Page No. 176

◊ How to ensure my location high accuracy?
»» ➢ Go into android Settings and tap Location and ensure that location services are
on. Now the first category under Location should be Mode, tap that and make
sure it’s set to High accuracy. This uses your GPS as well as your Wi-Fi and
mobile networks to estimate your location. This will use more battery but will
utilize all available methods to give you the most accurate location possible.
◊ What should be the duration of a video for uploading?

»» ➢ You can upload a video with a maximum duration of 2 minutes.
◊ What is the size of the picture to be uploaded?

»» ➢ It varies according to your phone.
◊ How many pictures/videos can be uploaded?

»» ➢ You can upload only one picture at a time with one CVIGIL Complaint.
◊ Does the complaint picture/video get saved in the phone gallery?

»» ➢ No, the image/ video clicked by you is not saved in the gallery.
◊ Can I upload picture/video from phone gallery?

»» ➢ No, only live photo / Video can be captured and sent. You cannot upload
photos / Video from the gallery.
◊ Can I upload photo/video together?

»» ➢ No. Either one picture or 2-minute video can be sent.
◊ Can I click a picture of different locality?

»» ➢ No. When a picture is clicked, it will automatically capture the date, time and
the location of the picture you clicked.
◊ Can I change the mobile number?

»» ➢ Yes. You can use any number, only you have to enter the OTP sent to the phone
number you had put in the app at the time of the registration. However, the
Status update is linked to the mobile number and therefore, you will lose the
cVIGIL Status
Page No. 177

◊ How much time is allowed for submitting complaint after you have clicked a picture or
video?
»» ➢ After clicking a picture or a video, you will have 5 minutes to submit your complaint.
If you are unable to send the Photo / Video in the stipulated time, the case will drop,
and you will have to start afresh.
◊ How much is time interval between two complaints?

»» ➢ 5 minutes. You can file another complaint after waiting for 5 minutes. This is meant
for system security from over flooding with complaints.
»» ❖ What happens if I mistakenly enter wrong details in a complaint like a wrong picture/
video/description before its submission.
»» ➢ If you enter wrong details of a complaint, do not panic. You will see a RESET option at
the bottom to fill in the details once again. Once you have done that, you will click on
the submit option to lodge your complaint.
◊ Can I withdraw the cVIGIL Complaint which has already been assigned CVIGIL ID?
»» ➢ No. You cannot withdraw the complaint which has already been submitted and
cVIGIL ID assigned. Only Official on merits will decide and drop the case.
◊ If there is inconsistency in the above description, whom to contact?

»» ➢ The cVIGIL though has been launched in 3rd July 2018, it is still under pilot trials.
Therefore, many new changes might happen during this time. To get the latest up
date on the application development and changes, kindly contact Chief Electoral
officer of your State, District Election Officer or Returning Officer. You can also write
to the application development team by following the link given in the menu bar
option.
◊ Does the application work after the elections are over?

»» ➢ No, the application will stop working after the elections are over. All the pending
complaints are transferred to NGSP and you can follow up your cVIGIL reporting by
visiting the National Grievance Services Portal.
Page No. 178

Communication With States
Page No. 181
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Information & Communications Technology (ICT) Division
Nirvachan Sadan, Ashoka Rd, Pandit Pant Marg Area, Sansad Marg Area,
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cVIGIL

cvigil citizen App

District Control Room

cVIGIL Monitor App

cVIGIL Observer App

(ICT) Division, Election Commission of India.

3.1. Download cVIGIL Citizen App From Google Play Store 30

3.2. Download cVigil Citizen Training App 36

5.1 Anonymous User 37

5.2 How to Sign in using a Mobile Number 38

5.3 Update Profile 40

6.1. Steps to File a Complaint 41

12. How to improve GPS accuracy? 51

12.1 What is GPS? 51

12.2 What does accuracy mean? 52

12.3 Switch on ‘High accuracy’ mode 52

12.4 Use a compass app to recalibrate the GPS 53

12.5 Keep the GPS signal active 53

12.6 Find out if your GPS issues are hardware- or software-related 53

12.8 Get an external GPS receiver 54

cVIGIL District Controller Dashboard

3. Create Field Unit 58

3.1 Creating a New Team 59

3.2 Edit Team 60

3.3. Add/Edit Numbers 61

5.1 New Case 66

5.2 Assigned Case 67

5.3 Accepted Case 68

5.4 Rejected Case 68

5.5 Replied Case 69

5.6 Dropped Case 69

5.7 Disposed Case 70

5.8 Escalated Case 70

7. DCC Supervisor List 72

10. Activity Report 75

11. Performance Report 76

2. Downloading & Installation 82

2.1. Download The App 82

6. Suo Moto Report 90

cVIGIL Observer App

2. Downloading & Installation 100

2.1. Download The App 100

2.2. Installation 101

4. Live Cases 103

5. Case Details 104

6. Flying Squad 105

7. Notice Board 106

10. FAQ 109

4. Case Details 115

5. Case Status 122

5.1 Assigned to FU 122

5.2. Rejected by FU 123

5.3. Accepted by FU 123

5.4. Investigated by FU 124

5.5. Dropped by Decider 125

5.6. Disposed by Decider 126

5.7. Escalated by Decider 127

6. Supervisor List 128

6.1 Add Supervisor 129

6.2 Edit Supervisor 130

7.1 Returning Officer Report 130

7.2 Case Details 131

2. Downloading & Installation 135