Record ID Requested Requested DescriptionLocation Category Sub CategoType Priority
32745 Shunmuga2018-12-04We are faciChennai OnNetwork Internet Is Incident Low
32737 Balaji Na 2018-12-04Team, TS-WS Chennai OnSoftware Others Service Re Low 32733 Daphne Ro2018-12-04Hi Team K Chennai OnUser AccouUser accouService Re High 32679 Velmurug 2018-12-04Hi Team, Chennai OnSoftware OpensourceService Re Medium 32646 Abdul Rah2018-12-04Please cre OMR-IT Email New DL groService Re Medium 32645 Venkatara 2018-12-04Hi Team, ExOMR-IT Telephone EXTN IssueIncident Low 32641 Subalaksh 2018-12-04Request to Chennai OnDesktop System UpgService Re Low 32635 Saranya B 2018-12-04Please inst Chennai OnSoftware OpensourceService Re Medium 32628 Malakonda2018-12-04Hi Team, P OMR-IT Software OpensourceService Re Medium 32626 Thasleema2018-12-04Team, Plea OMR-IT GOTO MeetMeeting ReService Re Medium 32625 Arun G R2 2018-12-04Hi kindly Bengaluru -Fileserver FileShare/ Service Re Medium 32623 Suresh S1 2018-12-04Need to proOMR-IT Network Internet acService Re Medium 32622 Arun G R2 2018-12-04Kindly pro Bengaluru -Network Customer Ur Incident Medium 32617 Priya K2022018-12-04Request to OMR-IT Desktop Desktop Is Incident Low 32610 Subramani2018-12-04Dear Team, Tualatin, O User AccouPassword rService Re High 32608 Premkuma2018-12-04This is on- Chennai OnDesktop Desktop Is Incident Low 32604 Premkuma2018-12-04Unable to lChennai OnEmail Outlook MaIncident Medium 32602 Jayalaksh 2018-12-04Hi, The sys Chennai OnDesktop Desktop Is Incident Low 32600 Arul Jega 2018-12-04Hi team, P Chennai OnDesktop Desktop BaService Re Low 32599 Madhan B2018-12-04Install 1. Chennai OnSoftware OpensourceService Re Medium 32597 Asirvatha 2018-12-04Need to upChennai One Software Software UService Re Low 32596 Asirvatha 2018-12-04Need to coOMR-IT Email Outlook CoService Re Medium 32595 Balaji K10 2018-12-04Hi team, Pl Chennai One Desktop RDP accessService Re Medium 32594 Velmurug 2018-12-04Hi Team, Chennai OnSoftware OpensourceService Re Medium 32593 Ravishank 2018-12-04Hi Team, I Bengaluru -Desktop Desktop BaService Re Low 32591 Karthik A22018-12-04Need to insChennai One Software OpensourceService Re Medium 32589 Arumugam2018-12-04Hi Team, K Chennai OnSoftware OpensourceService Re Medium 32583 Manikand 2018-12-04This is beh Bengaluru -Software Others Service Re Low 32582 Arun G R2 2018-12-04Kindly instaBengaluru -Software OpensourceService Re Medium 32580 Viji J2878 2018-12-04Notepad++OMR-IT s Software Others Service Re Low 32579 Jai Aravi 2018-12-04Kindly enabOMR-IT Desktop ConsumablService Re Low 32575 Arun G R2 2018-12-04Kindly instaBengaluru -Software OpensourceService Re Medium 32574 Sivakumar2018-12-04This ticket Bengaluru Network Unblock URService Re Medium 32571 Sivakumar2018-12-04This ticket Bengaluru -Network Website Is Incident Medium 32570 Meena B22018-12-04Hi Team, Pl OMR-IT Network LAN AccessService Re High 32564 Vignesh S 2018-12-04Hi IT Team, Chennai OneSoftware OpensourceService Re Medium 32558 Subramani2018-12-04Dear Team, Tualatin, O User AccouPassword rService Re High 32557 Mohanraj 2018-12-04Frequent CiChennai OnNetwork Service br Incident High 32556 Rajesh Kh 2018-12-04Hi, We requChennai OnServer FTP creatioService Re Low 32553 Shunmuga2018-12-04Request you Chennai OnDesktop Keyboard/ Incident Low 32551 Rama Subr2018-12-04Hi Team, C Chennai OnDesktop Keyboard/ Incident Low 32548 Prakash 2018-12-04monitor m Chennai OnDesktop System MoService Re Low 32544 Asirvatha 2018-12-04Unable to lChennai OnSoftware Others Service Re Low 32543 Jayabhara 2018-12-04Hi Team, Bengaluru -Network Customer Ur Incident Medium 32539 Vasanth K 2018-12-04Pl install Chennai OnSoftware ApplicationService Re Medium 32537 Nirosha S 2018-12-03Please inst Chennai OnSoftware Others Service Re Low 32529 Praveenku2018-12-03HI Team, D OMR-TOPSDesktop Keyboard/ Incident Low 32528 Madan Raj2018-12-03Need VPN ac OMR-IT Desktop RDP accessService Re Medium 32525 Manikand 2018-12-03This behalfBengaluru -Email Outlook CoService Re Medium 32524 Muthu Ku 2018-12-03Dear All, OMR-TOPSDesktop Desktop Is Incident Low 32523 Muthu Ku 2018-12-03Dear All, OMR-TOPSDesktop Desktop Is Incident Low 32522 Muthu Ku 2018-12-03Dear All, OMR-TOPSDesktop Desktop Is Incident Low 32521 Muthu Ku 2018-12-03Dear All, OMR-TOPSDesktop Desktop Is Incident Low 32489 Sujitha Se 2018-12-03Please unblOMR-IT Network Unblock URService Re Medium 32479 Sri Vani K 2018-12-03Hi Team, I Chennai OnEmail incoming/oIncident High 32460 Birendra P2018-12-03Please incl OMR-IT Email Including Service Re Medium 32452 Meena B22018-12-03Please inst OMR-IT Software OpensourceService Re Medium 32439 Balaji D16 2018-12-03Hi Team, P OMR-IT Desktop New SystemService Re Low 32426 Alyosha A 2018-12-03Hi Team, P Bengaluru -Email Including Service Re Medium 32424 Sundarara2018-12-03Hi Team, I Chennai OnNetwork LAN AccessService Re High 32406 Lavanya M2018-12-03I want admiOMR-IT Security ReAdmin RighService Re Medium 32402 Arivazhag 2018-12-03Please incl Chennai OnEmail Including Service Re Medium 32391 Arivazhag 2018-12-03Please remChennai OnEmail Excluding Service Re Medium 32371 Vijayalaks 2018-12-03Hi Team, I Chennai OneTelephone New Extn Service Re Low 32365 Karthick E 2018-12-03Hi, Kindly Chennai OneSoftware OpensourceService Re Medium 32357 Iswarya P 2018-12-03Hi, I am OMR-IT Email Excluding Service Re Medium 32344 Jai Aravi 2018-12-03There is neOMR-IT Network Unblock URService Re Medium 32320 Ravishank 2018-12-03unable to aBengaluru -Network Others Service Re Low 32265 Sidhanth P2018-12-01Hi Team, P Bengaluru -Laptop Temp LaptoService Re Low 32240 Madhan B2018-12-01Hi, Please Chennai OnEmail Including Service Re Medium 32236 Sundaram 2018-11-30Please enabOMR-IT Software OpensourceService Re Medium 32229 Prathap B 2018-11-30Hi Team, ThOMR-IT Email Mail forwaService Re High 32223 Rekha P262018-11-30Hi Team, Ki Chennai OnNetwork VPN RequeService Re High 32209 Manjunath2018-11-30Dear Team, Chennai OnNetwork Customer UService Re High 32192 Jayabhara 2018-11-30Hi Team, E Bengaluru -Network Others Service Re Low 32152 Balakrishn2018-11-30Hi Team, I Chennai OnEmail Customer dService Re High 32094 Naresh Ku2018-11-30Kindly inc Chennai OnEmail Including Service Re Medium 32071 Manjunath2018-11-29Dear Team, Chennai OnEmail Customer dService Re High 32059 Karthika 2018-11-29Hi Team, Ki Chennai OnSoftware OpensourceService Re Medium 32052 Abdul Rah2018-11-29Please instaOMR-IT Software OpensourceService Re Medium 31992 Rangaswa 2018-11-29please creaBengaluru -User AccouNew User aService Re High 31972 Arun G R2 2018-11-29Kindly provBengaluru -Security ReAdmin RighService Re Medium 31971 Sivarajan 2018-11-29Hi, Torto Chennai OnSoftware OpensourceService Re Medium 31942 Kavitha Se2018-11-29Kindly instaOMR-IT Software OpensourceService Re Medium 31882 Sowmiya 2018-11-28Hi, Need Chennai OnServer Access Service Re Low 31767 Rangaswa 2018-11-28please placBengaluru -Desktop New SystemService Re Low 31713 Archish Ch2018-11-28Hi team, I OMR-IT Telephone New Extn Service Re Low 31608 Harishkan 2018-11-27Hi Team, Chennai OnFileserver FileShare/ Service Re Medium 29698 Mohankum2018-11-13I'm having OMR-IT Datacard Datacard IsIncident Medium 28276 Suresh S1 2018-11-01Dear Team, OMR-IT Network Others Service Re Low 26491 Adam Wea2018-10-20Ticket creaTualatin, O Software ApplicationService Re Medium Severity Cost Code Status Approval De Approved Resolved BResponse Actual Res Completion Sev 3 B/WIN/011Resolved 2018-12-04Munish Ku 2018-12-052018-12-042018-12-05 Sev 3 B/WIN/008Resolved 2018-12-04Premkumar2018-12-052018-12-042018-12-12 Sev 1 S/HRD/002Resolved 2018-12-04Partheeban2018-12-052018-12-042018-12-06 Sev 2 R/NGN/002Resolved "approver"2018-12-04Premkumar2018-12-052018-12-042018-12-07 Sev 2 B/WIN/015Closed "approver"2018-12-04Prathap B 2018-12-052018-12-042018-12-07 Sev 3 S/FIN/001 Resolved 2018-12-04Babu R 2018-12-042018-12-042018-12-05 Sev 3 B/WIN/079Closed "approver"2018-12-04Gnanaguru2018-12-042018-12-042018-12-11 Sev 2 B/LGI/054 Closed "approver"2018-12-04Prakash M 2018-12-042018-12-042018-12-06 Sev 2 B/WIN/066Resolved "approver":2018-12-04Wasil Sult 2018-12-052018-12-042018-12-06 Sev 2 S/FIN/001 Resolved 2018-12-04Wasil Sult 2018-12-042018-12-042018-12-06 Sev 2 B/LGI/057 Resolved "approver"2018-12-04Manikanda2018-12-042018-12-042018-12-06 Sev 2 S/SYS/001 Closed "approver"2018-12-04Suresh S 2018-12-042018-12-042018-12-06 Sev 2 B/LGI/054 Resolved 2018-12-04Sivakumar 2018-12-042018-12-042018-12-05 Sev 3 S/TOL/001 Closed 2018-12-04Wasil Sult 2018-12-042018-12-042018-12-05 Sev 1 S/SYS/001 Closed 2018-12-04Subramania2018-12-042018-12-042018-12-05 Sev 3 S/SYS/001 Closed 2018-12-04Premkumar2018-12-042018-12-042018-12-05 Sev 2 S/SYS/001 Closed 2018-12-04Premkumar2018-12-042018-12-042018-12-04 Sev 3 B/LGI/054 Closed 2018-12-04Premkumar2018-12-042018-12-042018-12-05 Sev 3 B/LGI/028 Closed 2018-12-04Premkumar2018-12-042018-12-042018-12-11 Sev 2 B/ATT/004 Closed "approver"2018-12-04Premkumar2018-12-042018-12-042018-12-06 Sev 4 S/SYS/001 Closed "approver"2018-12-04Asirvatham2018-12-042018-12-042018-12-07 Sev 2 S/SYS/001 Closed 2018-12-04Asirvatham2018-12-042018-12-042018-12-06 Sev 2 S/SYS/001 Resolved "approver"2018-12-04Gnanaguru2018-12-042018-12-042018-12-06 Sev 2 R/NGN/002Closed "approver"2018-12-04Premkumar2018-12-042018-12-042018-12-06 Sev 3 B/LGI/058 Closed 2018-12-04Manikanda2018-12-042018-12-042018-12-11 Sev 2 S/SYS/001 Resolved "approver"2018-12-04Gnanaguru2018-12-042018-12-042018-12-06 Sev 2 B/ATT/004 Resolved "approver"2018-12-04Wasil Sult 2018-12-042018-12-042018-12-06 Sev 3 S/SYS/001 Closed 2018-12-04Manikanda2018-12-042018-12-042018-12-11 Sev 2 B/LGI/057 Closed "approver":2018-12-04Manikanda2018-12-042018-12-042018-12-06 Sev 3 R/SDN/001Resolved 2018-12-04Wasil Sult 2018-12-042018-12-042018-12-11 Sev 3 B/WIN/015Resolved "approver"2018-12-04Wasil Sult 2018-12-042018-12-042018-12-11 Sev 2 B/LGI/057 Closed "approver":2018-12-04Manikanda2018-12-042018-12-042018-12-06 Sev 2 S/SYS/001 Closed "approver"2018-12-04Sivakumar 2018-12-042018-12-042018-12-06 Sev 2 S/SYS/001 Closed 2018-12-04Suresh S 2018-12-042018-12-042018-12-05 Sev 1 B/CTL/021 Resolved "approver"2018-12-04Suresh S 2018-12-042018-12-042018-12-05 Sev 2 B/LGI/016 Resolved "approver"2018-12-04Gnanaguru2018-12-042018-12-042018-12-06 Sev 1 S/SYS/001 Closed 2018-12-04Subramania2018-12-042018-12-042018-12-05 Sev 1 S/SYS/001 Closed 2018-12-04Mohanraj 2018-12-042018-12-042018-12-04 Sev 3 B/CTL/012 Resolved 2018-12-04Partheeban2018-12-042018-12-042018-12-11 Sev 3 B/WIN/011Closed 2018-12-04Gnanaguru2018-12-042018-12-042018-12-04 Sev 3 B/WIN/004Closed 2018-12-04Gnanaguru2018-12-042018-12-042018-12-04 Sev 3 B/WIN/051Resolved 2018-12-04Asirvatham2018-12-042018-12-042018-12-11 Sev 3 S/SYS/001 Closed 2018-12-04Asirvatham2018-12-042018-12-042018-12-11 Sev 2 S/SYS/001 Closed 2018-12-04Jayabharat 2018-12-042018-12-042018-12-04 Sev 2 B/WIN/036Resolved "approver"2018-12-04Premkumar2018-12-052018-12-042018-12-07 Sev 3 B/BTC/001Closed "approver"2018-12-04Gnanaguru2018-12-042018-12-042018-12-11 Sev 3 B/WIN/007Closed 2018-12-03Munish Ku 2018-12-042018-12-032018-12-04 Sev 2 B/WIN/002Resolved "approver"2018-12-04Prathap B 2018-12-042018-12-042018-12-06 Sev 2 S/SYS/001 Closed 2018-12-03Manikanda2018-12-042018-12-032018-12-06 Sev 3 B/WIN/007Closed 2018-12-03Munish Ku 2018-12-042018-12-032018-12-04 Sev 3 B/WIN/007Closed 2018-12-03Munish Ku 2018-12-042018-12-032018-12-04 Sev 3 B/WIN/007Closed 2018-12-03Munish Ku 2018-12-042018-12-032018-12-04 Sev 3 B/WIN/007Closed 2018-12-03Munish Ku 2018-12-042018-12-032018-12-04 Sev 2 B/WSS/010Closed "approver"2018-12-03Suresh S 2018-12-042018-12-032018-12-06 Sev 1 B/LGI/002 Resolved 2018-12-03Asirvatham2018-12-042018-12-032018-12-06 Sev 2 S/FIN/001 Resolved "approver"2018-12-04Prathap B 2018-12-042018-12-042018-12-06 Sev 2 B/CTL/021 Resolved "approver":2018-12-03Wasil Sult 2018-12-042018-12-032018-12-06 Sev 3 S/ADM/001Resolved 2018-12-03Prathap B 2018-12-042018-12-032018-12-10 Sev 2 B/WIN/056Resolved "approver":2018-12-03Partheeban2018-12-042018-12-032018-12-06 Sev 1 B/ATT/004 Closed "approver"2018-12-04Asirvatham2018-12-042018-12-042018-12-05 Sev 2 B/WIN/066Closed "approver"2018-12-03Prathap B 2018-12-032018-12-032018-12-05 Sev 2 B/LGI/060 Resolved "approver"2018-12-03Partheeban2018-12-042018-12-032018-12-06 Sev 2 B/LGI/064 Resolved "approver"2018-12-03Partheeban2018-12-042018-12-032018-12-06 Sev 3 B/LGI/023 Resolved "approver"2018-12-04Prakash M 2018-12-042018-12-042018-12-11 Sev 2 B/LGI/053 Resolved "approver"2018-12-04Premkumar2018-12-042018-12-042018-12-06 Sev 2 B/WIN/034Resolved "approver"2018-12-04Prathap B 2018-12-052018-12-042018-12-07 Sev 2 B/WIN/015Resolved "approver":2018-12-03Suresh S 2018-12-032018-12-032018-12-05 Sev 3 B/LGI/058 Closed "approver"2018-12-03Suresh S 2018-12-042018-12-032018-12-11 Sev 3 B/CWC/015Resolved "approver":2018-12-04Sivakumar 2018-12-042018-12-042018-12-11 Sev 2 B/ATT/004 Closed "approver"2018-12-04Partheeban2018-12-042018-12-042018-12-06 Sev 2 B/WSS/010Resolved "approver"2018-12-03Munish Ku 2018-12-032018-12-032018-12-05 Sev 1 S/SYS/001 Closed "approver"2018-12-04Prathap B 2018-12-042018-12-042018-12-05 Sev 1 B/ATT/004 Closed "approver"2018-12-03Asirvatham2018-12-032018-12-032018-12-04 Sev 1 P/RPA/001 Resolved "approver"2018-12-03Suresh S 2018-12-042018-12-032018-12-05 Sev 3 S/SYS/001 Closed 2018-11-30Suresh S 2018-12-032018-11-302018-12-10 Sev 1 B/LGI/054 Resolved "approver"2018-12-04Partheeban2018-12-042018-12-042018-12-05 Sev 2 B/ATT/004 Resolved "approver"2018-12-04Partheeban2018-12-042018-12-042018-12-06 Sev 1 P/RPA/001 Resolved "approver"2018-12-03Partheeban2018-12-042018-12-032018-12-05 Sev 2 P/RPA/001 Resolved "approver"2018-12-03Prakash M 2018-12-042018-12-032018-12-06 Sev 2 B/WIN/081Closed "approver"2018-12-03Wasil Sult 2018-12-042018-12-032018-12-05 Sev 1 S/ADM/001Closed "approver"2018-12-04Partheeban2018-12-042018-12-042018-12-05 Sev 2 B/LGI/054 Resolved "approver":2018-11-30Sivakumar 2018-11-302018-11-302018-12-04 Sev 2 B/CWC/020Resolved "approver":2018-12-03Asirvatham2018-12-032018-12-032018-12-05 Sev 2 B/WIN/002Resolved "approver"2018-12-03Wasil Sult 2018-12-042018-12-032018-12-05 Sev 3 B/WIN/051Closed "approver"2018-11-29Prakash M 2018-11-302018-11-292018-12-07 Sev 3 S/ADM/001Closed "approver"2018-12-03Sivakumar 2018-12-032018-12-032018-12-10 Sev 3 S/HRD/001Closed "approver"2018-11-30Subramania2018-12-032018-11-302018-12-10 Sev 2 R/NGN/002Resolved "approver"2018-12-04Sivakumar 2018-12-042018-12-042018-12-06 Sev 2 B/WIN/028Resolved 2018-11-13Prathap B 2018-11-142018-11-132018-12-05 Sev 3 S/SYS/001 Closed "approver"2018-11-05Mohanraj 2018-11-052018-11-052018-12-04 Sev 2 M/WIN/99Resolved "approver"2018-10-29Prathap B 2018-10-302018-10-302018-11-01 Actual ComSLA Status Response SCompletionResolution Resolved BRating Rating Remarks 2018-12-04Within SLAResponse CCompletionHi Shunmuga Munish Kumar 2018-12-04Within SLAResponse CCompletionHi BalajiS Premkumar A 2018-12-04Within SLAResponse CCompletionas per requPartheeban S 2018-12-04Within SLAResponse CCompletionHi Velmurug Premkumar A 2018-12-04Within SLAResponse CCompletionHi Abdul, Prathap B Met 2018-12-04Within SLAResponse CCompletionHi VenkataraBabu R 2018-12-04Within SLAResponse CCompletionExteneded GnanaguruExceeds f 2018-12-04Within SLAResponse CCompletionHi, Flowch Prakash M Met 2018-12-04Within SLAResponse CCompletionInstallatio Wasil Sulthan Mohamed Iqbal 2018-12-04Within SLAResponse CCompletionHi 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