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I hereby certify that I am a representative of the above-named company, duly authorized to sign and commit said
company to this RFP. I further certify that this proposal is made without collusion or fraud and that this company
has not offered or received any kickbacks or inducements from any other contractor, supplier, manufacturer or
subcontractor in connection with this proposal, and further, that this company has not conferred on any public
employee having official responsibility for this procurement transaction any payment, loan, subscription, advance,
deposit of money, services or anything of more than nominal value, present or promised unless consideration of
substantially equal or greater value was exchanged.
Confidentiality Notice
The information contained in this document is confidential and proprietary to Softype, inc., 3790 El Camino Real,
Palo Alto, CA 94306, USA. It is provided solely for the use of the Client to detail the approach and work to be
accomplished for the Client’s implementation. This information may not be used for any other purpose and may
not be further distributed. Any recipient of this document who is unwilling to agree to these restrictions should
return the document to Softype without reviewing the contents or making further distribution. Review of this
document shall constitute agreement to the restrictions stated above.
Implementation $
Analyze & Process Modeling 5,000
Configuration 9,999
Integration 5,000
Data Import 9,999
Implementation Subtotal 29,999
Training 9,961
SOW Total $39,959
The implementation will take 560 hours of professional services. If additional services are required and
authorized by the Client in writing, they will be billed at $98/hour. The proposal includes 25 days of onsite
services. If additional onsite days are required, they will be billed at $900/consultant-day. The implementation is
scheduled to last for a duration of 90 calendar days including configuration testing and Go-Live. It is essential to
Softype’s ability to adhere to the schedule contemplated by this SOW that the Client co-operates and responds
promptly to Softype’s requests for information relevant to the implementation described in this document.
5.1 METHODOLOGY
Softype adopts a business process-based methodology. The key processes in your business are documented,
then compared with the out-of-the-box business process in NetSuite. If there is a gap between the two, a
configuration or customization is identified. Softype can address the entire scope of the NetSuite application –
from purchasing to ordering to cash collection.
Beyond segmenting the work effort with the Phases and Tasks, the methodology provides Deliverables and Best
Practices in one coherent approach.
Estimated Time
Client Role Description Tactical Responsibilities
Commitment
Project Provides leadership within the project team • Attend all meetings 2 days/week for
Manager and is responsible for overseeing the • Point of contact for all day-today project the duration of the
implementation. The Project Manager will operations project
work with the Softype Project Manager on
• Coordinate business process owners and
scheduling and planning guidance.
Client project team
Has an understanding of the overall goals of
• Manage decision making resources
the implementation and is able to make
and/or act upon most implementation • Serve as gatekeeper for project issues
decisions. This role is responsible for log
managing all Client resources and tasks to • Point of contact for project status
adhere to the project schedule. • Manage all Client tasks and assignments
Administrator Responsible for overseeing the • Attend all meetings 3 days/week for
configurations of the implementation. • Point of contact for all day-to-day the duration of the
Should have an understanding of the overall configuration sessions project.5
goals of the implementation. This role will • Learn Client specific configuration day/week ongoing
be responsible for all configuration tasks • Manage configuration decisions
when implementation is completed and
• Manage user acceptance tasks, including
responsible for ongoing administration.
testing documents
• Manage ongoing NetSuite
Administration
Business Responsible for designing and approving • Decision making on configurations for all 1 to 3 days/week,
Process business process flows for each department. areas within the Scope section analyze, configure
Owners • Define processes and approvals & test
• Perform all user and system testing
• Review existing NetSuite reports and
searches
Training Responsible for facilitating end user training • Learn application functions and features 1 day/week in
Coordinator on the NetSuite application and utilization • Attend all end user training sessions analyze; near full-
of the NetSuite application within Client • Provide training on application for future time during Go-
team. users Live
• Build training materials