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Introduction
• Based in Louisville, KFC Corporation is the
franchisor of the world's most popular chicken
restaurant chain.
• KFC has been serving customers complete,
freshly prepared, family meals since Colonel
Harland Sanders founded the concept in 1952.
• There are more than 18,000 KFC outlets in 118
countries and territories around the world.
• There were 395 KFC outlets in India as of
December ,2014 and was also aimed to have 500
outlets by 2015 year end.
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VISION AND MISSION
VISION:
To be leading integrated food services group
in ASEAN region delivering consistent
quality products and excellent customer focused
MISSION:
To maximize profitability, improve shareholder
value and deliver sustainable growth year
after year.
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Logo
Tag Line
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Products of KFC
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SWOT Analysis
Strengths Weakness
•World's second largest restaurant chain. •Most KFC items have close substitutes in
•Famous for its Original Recipe® fried market.
chicken, made with secret blend of 11 • Unhealthy food menu.
herbs and spices. •Increase in food price (unaffordable by
•Well recognized brand logo. middle class people).
•Market leader in the world among • Having very few own activities in KFC
companies featuring chicken as their franchisees (copying other ides).
primary product.
Opportunities Threats
•Cross culture: There is a good acceptance •Saturated fast food markets in developed
of American culture of fast food in economies.
India. • Competition from McDonalds,(world’s
• Increased 18-25 age group. largest restaurant chain) and from other
•Increasing trends to take meal out of players.
homes. •High calorie food.
•Venture
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•Bird flu. 7
Michel Porter Analysis
Buyer Power Supplier Power
• Large number of buyers (+). • Large no. of suppliers are available
• Switching cost is low(+), because for KFC’s raw material.(-)
there are other fast food • Switching cost is high, as
restaurants (McDonalds, burger suppliers can’t switch easily
king etc)that are offered more because there are others suppliers(
affordable price. big suppliers, local market) too in
• KFC started decreasing their the market, supplying to
prices & offering discount to competitors of KFC.(-)
attract customer back.(-) • KFC also terminated contract with
• Buyers are able to influence the the supplier , as suppliers are
price , as they are having many found doing something horrible
choices.(+) with the raw chicken. So KFC
decided to replace its supplier.(-)
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Cont..
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Cont..
Service
No. of outlets
Price
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Extensive Menu
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Order winners and Order qualifiers
Order winners and order qualifiers are the competitive features
of any organization that the customers examine before making
a purchase. So it is necessary for a company to analyse the
same.
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Cont..
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Cont..
KFC has a very simple supply chain. As the operations are on a relatively
small scale, all the operations are performed by the company (i.e. Cupola)
itself. The supply chain process can be summed up as a 3 step process:
Step 1:
Raw materials procured from various suppliers and stored at two
warehouses; the normal-storage and the cold-storage.
Step 2:
All product preparation is done at the branch except for the marination of
chicken and sold to customers at the branch itself or delivered at
the desired locations.
Step 3:
Warehouses replenish each branch according to their requirement (usually
three times a week)using company’s own vehicles and drivers upon the
request of the branch manage
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STORAGE AND INVENTORY
MANAGEMENT
Chicken
Inventory of chicken is for 15 days. The storage area for
chicken is not in the warehouse itself but in a separate cold
storage area built right beside the warehouse in each region.
Before marinating, the chicken is stored in an organized form
in six separate cold storage rooms whose area is around 45 to
50 square feet, having a height of around 7 feet. The chicken is
stored in the same baskets which it comes in and stays there
till its turn for marinating .Marination is done in a separate
room in the same cold storage facility where the chicken is
first washed and mixed with the herbs and spices it needs. The
mixture is fed into a machine known as ‘Tumbler’ which
marinates it. After this is done the chicken is re packed into
labeled clear storage room again in organized form.
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Assembly Line
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Store Layout & Location
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Cont..
•Proximity to Customers.
•Business Climate.
•Total Costs.
•Infrastructure.
•Quality of Labor.
•Host Community.
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KFC vs McDonald’s
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Value Chain
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Value Chain of McDonald’s
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COMPARISON/FAST FOOD KFC MCDONALD’S
RESTAURANT
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COMPARISON/FAST FOOD KFC MCDONALDS
ERSTAURANT
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KFC Menu
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McDonald’s Menu
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Conclusion
•To be the market leader KFC has to lower its price and
should widen its menu card in terms of variety of
choices as McDonald's have.
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