Develop vital skills to enhance your

role as an effective manager

Essential Management Skills

For New Managers
Reinforce your strengths as a manager and improve
your efficiency, effectiveness and
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14 – 18 December “It was excellent and relevant to my
field. Very interactive.”
Amal Abdulaziz Al Qassimi,
Supervisor, Academic and Student Services
By attending this course you will learn how to: Ras Al Khaimah Women’s College, UAE

• Discover your own leadership style and other styles available “Very informative, giving the tools
to you
and highlighting the skills that
• Explore the ‘criteria’ for the excellent manager
• Understand the comprehensive role of the manager everybody in a supervisory position
• Learn how to form and lead high performing teams cannot do without.”
• Identify the key components of Emotional Intelligence (EI) Sami Abdulrahman Al Sbaiheen,
• Apply emotion to your understanding of situations Supervisor
• Develop skills of assertiveness, influencing and conflict Capital Market Authority, KSA
resolution
• Gain skills in coaching, delegating and managing the
performance of your staff
• Understand and practice the key components and skills of Who Should Attend?
effective recruitment interviewing techniques
• Managers • Team Leaders • Supervisors
• Gain skills as a manager to handle difficult people
problems at work This programme has been specifically designed
• Understand how to successfully introduce and implement for those managers responsible for groups of
change and overcome barriers and resistance to change staff and will provide you with the key
management skills you need to secure
commitment and obtain superior performance
from the people you manage.

www.iirme.com/newmanagers
Supported by:
Official Regional Recruitment Partner Official IT Partner Official Media Monitoring Partner Organised By

Dear Manager,
It isn’t until you become a new manager that the vast array of
managerial responsibilities you must take on becomes clear. To
improve the performance of both yourself and your team, it is
essential that you develop key managerial traits through in-depth
and structured training.
IIR’s Essential Management Skills For New Managers is an
inspirational five day course that will significantly advance the
way you approach the management of your personal goals and
the goals of your entire team.
 
Joe Bulman, your highly recommended course leader, leads
you through essential management development case studies
and exercises while keeping you involved ensuring that you
bring all of this essential knowledge back with you at the end of
the day.  Moreover, you will identify key areas where you may
need improvement and develop an approach to strengthen these
areas of weakness.
 
At this course, you will take part in these essential
trait-developing exercises:
• Problem solving case studies on leadership/staff issues
in relation to what you are dealing with currently in your
own organisation
• Empathy: Understanding how others perceive situations in
order to influence them
• Individual one to one coaching
• Interviewing Skills Practice And Feedback
• Self-assessment of your own change management
approach
• And much more…
 
Don’t miss this one-of-a-kind opportunity to start off on the right
foot with Essential Management Skills For New Managers.
You will walk away with the confidence and skill set you need
for managerial success.
Register now by faxing the registration form on the back
of this brochure to +971.4.335.2438, phoning us at
+971.4.335.2437 or emailing us at register@iirme.com. 
Alternatively, you can visit our website at
www.iirme.com/newmanagers
Joe and I look forward to welcoming you to this highly
beneficial course in December 2008.
Keith Parker
Conference Manager
P.S. Benefit from a wide range of group exercises
and real-life case studies!
P.P.S. Register early to take advantage of
substantial early bird discounts!
Tel: 971-4-3352437 Fax: 971-4-3352438 Email: register@iirme.com Web: www.iirme.com/newmanagers
About Your Expert Course Leader
Joe Bulman has held management positions
within the areas of HR, training and
development. His career began in BT, moving
on to management roles within the aerospace
industry and the NHS.
Over the past six years Joe has been
working in management development training and consultancy
working with a diversity of client organisations within the private
and public sectors. This diversity of environments has given Joe a
wide set of experiences which enable him to relate well to issues
and to develop excellent rapport with course participants. His
training is highly practical, building on the existing learning
present within the groups he works with. Joe’s specialist areas
include presentation skills, management and supervisory skills
training, performance appraisal processes, change projects,
recruitment and selection skills, customer service and influencing/
communications skills. He is an MBA and NLP practitioner and
places strong emphasis on interpersonal skills within his training
and consultancy work. Joe has worked as a training consultant
within a wide range of sectors including legal, IT, manufacturing,
financial services and health sectors. He has international
experience having trained nationals from Europe, USA, Russia
and the Gulf states.
Hear What Our Delegates Said About Joe’s
Previous Course:
“Joe has really added great value to my
management skills and awareness.”
Sami Kouli, Enterprise Relationship Manager
Bayt.com, UAE
“It was a good course.”
Najah Al Mulla, Wedding Sales Manager
Dubai World Trade Centre LLC, UAE
“Good course and very knowledgeable teacher.”
Sultan Al Shanqiti, Sales Manager
Hamptons International, UAE
Forthcoming Relevant Events
BC2731 7 Habits for Highly Effective Managers
26 – 30 October 2008
www.iirme.com/franklincovey4
LC023 Leaders in Dubai
16 - 18 November 2008
www.leadersindubai.com
 
BC2729 Certificate in Administrative Management
16 – 19 November 2008
www.iirme.com/adminmgnt
For more information on any of the above events please
contact us on Tel: 971-4-3352483 or email: info@iirme.com
Essential Management Skills For New Managers
Course Timings: The programme will commence at 08:30 promptly each day and finish at 14:30. Registration will take place at 08:00 on Day
One. There will be breaks at appropriate intervals for refreshments and lunch will be served at the close of each day.
Course Methodology
You will achieve maximum benefit from this course through a continuous series of practical group and individual exercises, key workshops and an
innovative questionnaire together with the constant guidance from your expert course leader, Joe Bulman. This approach of combining theory with
practical exercises ensures you will be able to put your new skills and techniques into practice straight away.
Course Outline
Day One – Sunday, 14 December 2008
The Criteria For Excellence
• Identification of key elements of the
‘excellent’ manager
• Input of key checklist for high performance
as a modern manager
• First measurement of yourself against these
criteria
The Role Of The Manager
• The proactive/reactive perspective
• Task vs. people focus
• Getting the right balance
The Manager As Leader
• Distinguishing between management and
leadership
• Gaining a historical perspective
• Identifying your own leadership style
• Leadership exercise and analysis
Leadership Case Study
Developing As A Manager
• Guidelines on how to achieve early
success
• Knowing the barriers
• Identifying your own beliefs and values set
• The Dilts model for the manager
• Gaining and maintaining the manager
‘identity’
Team Exercise: Problem solving case studies
session on leadership/staff issues in relation
to what you are dealing with currently in your
own organisation
Day Two – Monday, 15 December 2008
The Manager As Team Leader
• Understanding how teams develop
• How to develop high performing teams
• How to build in complimentary team
behavioural roles
• Focus on application to your own team
and organisation
Team Exercise: Problem Solving Within Your
Own Company
• Problem solving session on live team issues
within your own organisation
• Input and coaching from course leader
Tel: 971-4-3352437 Fax: 971-4-3352438 Email: register@iirme.com Web: www.iirme.com/newmanagers
Defining Emotional Intelligence (EI)
• The growth of EI awareness
• Key components of EI – defining
excellence
• Measurement of yourself against key
criteria of EI
Psychometric Test To Measure Your Own
Personal EI
• How EI differs from ‘IQ’ and ‘academic’
intelligence
Communicating At An Advanced Level
• Developing our interpersonal skills
• Influencing in difficult situations
• Adapting our style – use of Neuro
Linguistic Programming (NLP) techniques
Team Exercise: Empathy
• Understanding how others perceive
situations in order to influence them
• Introduction to the NLP ‘Meta-mirror’
technique for resolving conflict
• Input on key skills of assertiveness
Day Three – Tuesday, 16 December 2008
Influencing Skills
• Influencing as a key success criteria for the
manager
• Influencing up, across and down the
organisation
• Using Neuro Linguistic Programming
techniques to aid influencing
Psychometric Test To Measure Your Own
Communication Style
• How to avoid conflict when influencing
Managing Performance
• What is performance management and
why is it necessary?
• Designing effective systems
• How to identify key motivators of your staff
• How to coach effectively – introduction of
coaching model
• Delegating for success
• Performance appraisal approaches
• Setting key result areas
• Managing the appraisal meeting
successfully
14 – 18 December 2008
Day Four – Wednesday, 17 December 2008
Dealing With Difficult People – Situations At
Work
• Identifying typical difficult people situations
• Establishing root causes of the problem
• Giving feedback to staff who are under-
performing
Exercise: Skills Practice
Case Study: Problem Solving On Work
Based Scenarios You Have Experienced
Exercise: Individual One To One Coaching
Day Five – Thursday, 18 December 2008
Recruiting New Staff
• Setting the scene – the importance of
getting recruitment right
• Identifying the role to be filled
• Job descriptions and person specifications
• Running the interview – key points
• Behavioural interviewing technique
Exercise: Interviewing Skills Practice And
Feedback
Managing Change Successfully
• The drivers for change
• Staff’s response to change
• Communicating and gaining acceptance
to change
• Motivating people through change
• Applying theories to your own change
scenarios
Exercise: Self-Assessment Of Your Own
Change Management Approach
Planning For Action
• Continuing your professional development
• Establishing and maintaining your
credibility
• Your action plan for success
 Essential Management Skills For New Managers
IIR Middle East certified by

14 – 18 December 2008 • Jumeirah Beach Hotel, Dubai, UAE

ISO 9001:2000

FIVE EASY WAYS TO REGISTER

971-4-3352437 971-4-3352438 register@iirme.com

IIR Holdings Ltd. GCS/IIR Holdings Ltd.

PO Box 21743, Dubai, UAE P O Box 13977, Muharraq, Kingdom of Bahrain

wwww.iirme.com/newmanagers

For further information and Group Discounts

contact 971-4-3352483 or email: info@iirme.com
WEB BC2797
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Event Dates Price before Price between Price after

5 October 2008 5 and 26 October 2008 26 October 2008

Essential Management Skills 14 – 18 December 2008 US$ 3,595 US$ 3,895 US$ 4,095
For New Managers (Save US$ 500) (Save US$ 200)

If you have eight or more delegates who need this training, contact IIR In-House on 971-4-3352439 or inhouse@iirme.com
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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