Smooth Operator Configuration Note

For Smooth Operator Family of Products

Lucent Technologies
Configuration Note 77270
Octel Messaging
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Voice
Tadiran Coral I / II / III *
Processing E&M Inband with Exacom**
Module

Revised 12/2/98

E&M Lines
Exacom
E&M Board(s)
1 for each 4 ports
Block and cable
supplied with
each board

Exacom boards use

4 RJ-14 jacks for E&M
lines and 2 RJ-14 jacks
for connections to the
voice board.

E&M
StackPack(s)

Voice
Board(s)
Personal Computer

1.0 METHOD OF INTEGRATION

E&M Inband signaling
used for integration
is Inband E&M. The Exacom board converts the E&M signaling, on the
E&M line from the Tadiran switch, to Loop Signaling for the Voice Board.
Call forward to personal greeting is achieved via DTMF signals passed
from the Tadiran to the Smooth Operator. Message waiting indicators are
set and canceled by dialing a Prefix code followed by the extension
number. A hookflash followed by the extension transfers the caller.

Disclaimer: Configuration Notes are designed to be a general guide reflecting Octel's experience
configuring its systems. These notes cannot anticipate every configuration possibility given the inherent
variations in all hardware and software products. Please understand that you may experience a problem not
detailed in a Configuration Note. If so, please notify Sales Engineering at (408)324-3066, and if
appropriate we will include it in our next revision. Octel accepts no responsibility for errors or omissions
contained herein.
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2.0 SMOOTH OPERATOR ORDERING INFORMATION

Smooth Operator Ordering
Information
There are many options available for both kit and turnkey versions of this
product, depending on the application. Consult with your sales representative.
Voice Boards supported:
Rhetorex 432
Dialogic D/41D, D/41ESC.
E&M Board required:
Exacom E&M-400SF “StackPack” ** with cable and block.
The Exacom E&M-400SF “StackPack” contains one E&M-400SF PC Card
and its own power supply.
Fax Boards supported:
Brooktrout 2 port TruFax.

3.0 TADIRAN HARDWARE REQUIREMENTS

PBX hardware requirements
• Four Trunk E&M Tie-Line Circuit Card (4TEM) supports four
Smooth Operator ports
• Dual Tone Receiver card. 4DTR provides 60 E&M trunks and
single line stations with DTMF receivers. 8DTR provides 120 E&M
Trunks and/or single line stations with DTMF receivers.

3.1 TADIRAN SOFTWARE REQUIREMENTS

PBX software requirements • 4.52 to 8.6

3.2 ADDITIONAL MATERIAL REQUIREMENTS

Additional Material Requirements
• Six RJ-14 jacks with four 6-conductor line cord and two 4-conductor
line cord for every Four Smooth Operator ports when using the
Exacom Cards.
• One analog line for remote service access
• One RJ-11 Jack for above and 2-conductor modular telephone cord.
• If FaxMail is installed.
- One analog line per FAX port.
- One RJ-11 Jack for every Brooktrout TruFax port with
4-conductor modular telephone cords.

The above information is provided by Octel Communications Corporation as a guide.

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4.0 SUPPORTED FEATURES

Supported integration features [9] Items are supported
System Forward to Personal Greeting Message Waiting
All Calls [ ] LCD Display [ ]
Ring/no answer [ ] LED [ ]
Busy [ ] Lamp [9]
Busy/No Answer [ ] Audible / Stutter Dial Tone [ ]
Do Not Disturb [ ] Multiple Return to Operator [9]
Station Forward to Personal Greeting Direct Call [9]
All Calls [9] Auto Attendant [9]
Ring/no answer [9] Outcalling [9]
Busy [9] Personal Greeting of Original-Called Party
Busy/No Answer [9] Multiple Call Forward [ ]
Do Not Disturb [ ] Double Call Forward [ ]
Flexible Forwarding Call Coverage [ ]
Forward to No Answer Greeting [9] Intercom Paging [9]
Forward to Busy Greeting [9] Supervised Transfers 1
Intercom/CO Forwarding [ ] Call Screening 1 [9]
Call Queuing 1 [9]
Intercom Paging 1 [9]
Record Telephone Conversation [9]
1
Note: See Section 7.2

4.1 DISCONNECT TYPE

Positive disconnect is achieved by Drop in Loop Current. For proper
external disconnect supervision, Ground start or Supervised Loop start CO
lines are recommended.

5.0 CONFIGURING THE TADIRAN AND E&M CONVERSION

BOARD
PBX system parameters Before you begin programming the switch, it is recommended that a hard
copy of the customer database be obtained to verify existing programming.
Not all administrative possibilities are shown. The scope of this document
does not include discussing all features and their interactions. Initial
Startup or Default values on the Switch are assumed.
The Tadiran Coral System utilizes a Program Interface for programming.
Access is through a video display terminal, keyboard send/receive printer
terminal, or a data terminal and modem. The following must be
accomplished:
Configure E&M Conversion Board
Define the E&M Trunks
Define Trunk Group
Configure for Inband Signaling
Configure Trunks for Automated Attendant

The above information is provided by Octel Communications Corporation as a guide.

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In the following example a four port Voice Mail system is used. Specific exten-
sion numbers are used for Smooth Operator trunk group, trunks and subscriber
stations. The example assumes the following:
• The Tadiran E&M trunks for Smooth Operator are configured Type I,
2-Wire, originate using the M lead, and will receive supervisory
signals on the E lead.
• The Smooth Operator access code is 83
• The trunk numbers for Smooth Operator are 7100 to 7103
• Public library codes are in the range 6000 to 6999
• Private library codes are in the range 7000 to 7009 and or above.
Note: Entries in bold italic type indicate where information must be entered.

5.1 CONFIGURE HARDWARE

The E&M lines from the Tadiran must be configured to match the E&M conver-
sion board. Type I 2-wire is recommended, as that is the easiest to install mode
supported by the Exacom.
Exacom - Strap for Type I side B 2-wire 600 ohm.
Note: Although the Exacom board supports both 2 and 4 wire E&M lines, 2 wire
E&M is recommended. For the strapping of the Exacom board for 4 wire E&M
you will have to consult either the Exacom manual or Exacom Technical Support.
Switch Settings
Exacom General Description Installation and Operation Manual 7000160D, for
the E&M-400SF PC Card, section 4.21 discusses switch settings. SWITCH 1
(SW1) and SWITCH 2 (SW2) control the interface options that apply to all
channels of the 4 port card. These options determine how the ports will
interface with the Central Office of the Station Equipment. Set the individual
switches on SW1 and SW2 as shown below. (All should be set to OFF.)

SW1 SW2
8 8
7 7
6 6
5 5
4 4
3 3
2 2
Switch 1 (SW1) 1
on
1
on

POS. 1 - STATION TYPE: ON = Loop Mode, OFF = Ring Mode

POS. 2 - RINGBACK TONES: ON = No Tone, OFF = Tone
POS. 3 - TRUNK TYPE: ON = Immediate, OFF = Wink
POS. 4 - DIGIT FORWARDING: ON = Do Not, OFF = Forward
POS. 5 - E&M SUPERVISION FLASH: ON = Need Flash, OFF = No
Flash Required
POS. 6 - DIGIT TRANSLATION: ON = Enabled, OFF = Disabled
POS. 7 - CARD ADDRESS BIT 0 Positions 7 & 8 determine the card
address
POS. 8 - CARD ADDRESS BIT 1 Positions 7 & 8 determine the card
address.

The above information is provided by Octel Communications Corporation as a guide.

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These switches determine the address that will be used by each card when
using the serial port. Note that the cards are numbered 0 to 4 while the
lines are numbered 1 to 16, with lines 1 to 4 on card 0, lines 5 to 8 on card
1, etc...

POS. 7 POS. 8 Card Address

0 0 Card 0
1 0 Card 1
0 1 Card 2
1 1 Card 3
0 = OFF 1 = ON

Switch 2 (SW2)
POS. 1 - ADD # SUFFIX: ON = Enabled, OFF = Disabled
POS. 2 througn 5 - < RESERVED > Leave in OFF position
POS. 6 - LED DIAGNOSTICS: ON = Enabled, OFF = Disabled
POS. 7 - CARD ADDRESS BIT 0 Positions 7 & 8 determine the card
address
POS. 8 - CARD ADDRESS BIT 1 Positions 7 & 8 determine the card
address.

POS. 7 POS. 8 Card Address

0 0 Line 1
1 0 Line 2
0 1 Line 3
1 1 Line 4
0 = OFF 1 = ON
Type Setting
Normally the Tadiran will signal the Exacom on the M lead and the
Exacom will signal on the E lead. The Exacom should be jumpered for
type I - side B wiring. This assumes the Tadiran E&M trunk is configured
as a type I - side A E&M trunk.
Warning: If the Tadiran E&M trunk is not configured as the example or
the Exacom board is improperly configured, severe damage to the board may
occur when you power it up. Consult the Exacom Install Guide (or contact
Exacom) to be sure that you jumper the “Type” (Type A or B, I or V)
correctly before applying power to the board.

The above information is provided by Octel Communications Corporation as a guide.

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Exacom 2-wire / 4-wire jumpers

Exacom General Description Installation and Operation Manual 7000160D,
for the E&M-400SF PC Card, section 4.22 depicts jumper settings.
There are four sets of jumpers and 4 switches for each E&M conversion
board circuit that configure the hybrid function and to determine 2 or 4 -
wire operation. Fig 1 shows the set of jumpers and Fig 2 shows the
switches. Configure each of the jumpers (J2, J4, J6, and J8) for Type 1B

TYPE 1A TYPE 1B TYPE VA TYPE VB

Fig 1
TYPE and SIDE Configuration

2W 2W 2W 2W

J3 J5 J7 J9

4W 4W 4W 4W

Fig 2
Switch settings for Two or Four wire configuration

The above information is provided by Octel Communications Corporation as a guide.

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Connector pin assignment

Exacom General Description Installation and Operation Manual 7000160D,
section 4.22 for the E&M-400SF PC Card depicts jumper settings. Below is
the correct wiring and pinout for the board.

Amphenol
RJ21X Pin
66M1-50
Number
Tip P1 1 WH-BL 1
Ring P1 26 BL-WH 2
Tip P1 1 26 Ring P1 Tip S1 2 WH-OR 3
Tip S1 2 27 Ring S1 Ring S1 27 OR-WH 4
E1 3 28 M1 E1 3 WH-GR 5
M1 4 29 E1 M1 28 GR-WH 6
Tip P2 5 30 Ring P2 M1 4 WH-BR 7
Tip S2 6 31 Ring S2 E1 29 BR-WH 8
E2 7 32 M2 Tip P2 5 WH-SL 9
M2 8 33 E2 Ring P2 30 SL-WH 10
Tip P3 9 34 Ring P3 Tip S2 6 RD-BL 11
Tip S3 10 35 Ring S3 Ring S2 31 BL-RD 12
E3 11 36 M3 E2 7 RD-OR 13
M3 12 37 E3 M2 32 OR-RD 14
Tip P4 13 38 Ring 4 M2 8 RD-GR 15
Tip S4 14 39 Ring S4 E2 33 GR-RD 16
E4 15 40 M4 Tip P3 9 RD-BR 17
M4 16 41 E4 Ring P3 34 BR-RD 18
Station Ring 1 17 42 Station Tip 1 Tip S3 10 RD-SL 19
Station Tip 1 18 43 Station Ring 1 Ring S3 35 SL-TD 20
Station Ring 2 19 44 Station Tip 2 E3 11 BK-BL 21
Station Tip 2 20 45 Station Ring 2 M3 36 BL-BK 22
Station Ring 3 21 46 Station Tip 3 M3 12 BK-OR 23
Station Tip 3 22 47 Station Ring 3 E3 37 OR-BK 24
Station Ring 4 23 48 Station Tip 4 Tip P4 13 BK-GR 25
Station Tip 4 24 49 Station Ring 4 Ring 4 38 GR-BK 26
No Connection 25 50 No Connection Tip S4 14 BK-BR 27
Ring S4 39 BR-BK 28
E4 15 BK-SL 29
M4 40 SL-BK 30
M4 16 YL-BL 31
E4 41 BL-YL 32
Station Ring 1 17 YL-OR 33
Station Tip 1 42 OR-YL 34
Station Tip 1 18 YL-GR 35
Station Ring 1 43 GR-YL 36
Station Ring 2 19 YL-BR 37
Station Tip 2 44 BR-YL 38
Station Tip 2 20 YL-SL 39
Station Ring 2 45 SL-YL 40
Station Ring 3 21 VI-BL 41
Station Tip 3 46 BL-VI 42
Station Tip 3 22 VI-OR 43
Station Ring 3 47 OR-VI 44
Station Ring 4 23 VI-GR 45
Station Tip 4 48 GR-VI 46
Station Tip 4 24 VI-BR 47
Station Ring 4 49 BR-VI 48
No Connection 25 VI-SL 49
No Connection 50 SL-VI 50

The above information is provided by Octel Communications Corporation as a guide.

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5.2 DEFINE THE E&M TRUNKS

E&M Trunk Definition is used to define the trunk signaling parameters for
the Smooth Operator trunks.
From the Main Menu, enter TRK,1
Select 0 (update)
Enter the Dial Number of the first trunk (from) 7100
Enter the Dial Number of the last trunk (to) 7103
Set the following parameters to their corresponding values
Prompt Range Entry Remarks
DELAYED/IMMEDIATE/WINK 0/1/2 2 (wink start)
E&M TIMERS # - 0-1 0 Zero specifies to use default
values for E&M Trunk timers
(for most installations, the default
values should be used)

2W/4W 2w-4w 2 default is 2 (2 or 4-wire E&M for

Exacom)

ANSWER_MANDATORY yes/no Y default is yes

CORAL_MAIL yes/no Y default is No
H.FLASH ACCEPT yes/no Y default is yes
ANS/DISC_PULSE_ON_XFER yes/no Y Enter Yes if implementing
supervised Transfer. Enter No if
you plan Blind transfer. Default
is No

5.3 DEFINE TRUNK GROUP

Trunk Group Definition is used to define features that are relevant to the
trunks used to access the Smooth Operator.
From the Main Menu, Enter TGDEF (trunk group definition)
Enter 0 (update)
Enter the trunk group/ trunk group access code number 83
Enter the Short Name(up to 5 chars) or Full Name (up to 16 chars)for the
trunk group. VMAIL
For the following prompt set the parameters to their corresponding values
Prompt Range Entry Remarks
SEARCH TYPE 0/1 0 (circular) default is 1 (terminal)
DTD OVERRIDE yes/no YES (Dont Look for Dial Tone) default
is No.
TK TK CONNECT OVERRIDE yes/no YES default is No
MEM# 1 700 the first Smooth Operator port
MEM # 2 701 the second Smooth Operator port,
and so forth

Press Enter when you are finished adding members

The above information is provided by Octel Communications Corporation as a guide.

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5.4 CONFIGURE TADIRAN FOR INBAND SIGNALING

A public library is used to establish a system-wide library of frequently
dialed numbers. Subscribers will forward their phones to a library number
created to return their personal greeting. It also provides a target for all
station users to transfer callers into voice mail. You must create a public
library number for every station that uses Smooth Operator.
Program the public library to send 9 plus the extension number as follows:
From the Main Menu, enter LIB
Enter 0 (Public Libraries)
Enter 0 (update)
Enter the number of the library you want to program
(By default, the libraries on a three digit system begin with 6000, but may
vary depending on your Tadiran’s dialing plan. We recommend that you
maintain a logical numbering system. For example, for mailbox 410, create
public library 6410. Names are optional for this procedure)

Prompt Range Entry Remarks

FROM/TO PUB_LIB# 6000- 6410
6999
Name Blank Blank is default
TOLL_OVERRIDE Yes/No Yes To override possible conflict
with subscriber Mb looking like
toll call.
TNNT GRP 0-63 0 0 is default
DIAL NUM 9410E0 where 9= the code for Voice
Mail, 410 is the extension
number and E0 means Stop Dial

SPECIFIC TK? 83 Enter trunk group access code.

Can be any valid trunk, trunk
group, dial service, Routing
Access, another Public Library
dial number , or None. For
special purposes a Station, Boss
Group or Hunt Group number
may be entered.

Repeat the above for each subscriber station

The above information is provided by Octel Communications Corporation as a guide.

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ADDITIONAL PUBLIC LIBRARIES

The following Public Libraries show DIAL NUM only. All other prompts
should be completed the same as in the above example.

Prompt Entry Remarks

FROM/TO PUB_LIB# 6000 Enter number to use for Auto
Attendant.
DIAL NUM 9999E0 Send 9 plus 3 digits that are not a
Mb for Auto Attendant.

FROM/TO PUB_LIB# 6001 Enter number to use for access

to a V-Tree or to function as
greetings by port.

DIAL NUM 9700E0 Send 9 pulse 3 digits that is a Mb

for access to a V-Tree or to
function as greetings by port.

FROM/TO PUB_LIB# 6002 Enter number to use for Voice

Mail Library number.

DIAL NUM 6999D2* Send 6 plus 3 digits that are not a

Mailbox for access to Voice
Mail. Then delay for 2 seconds,
then send “*” Smooth Operator
will return with, “Please enter
your mailbox number.”
Subscribers can use this number
to access their Mailbox if they
do not have a private Library to
use or a key to access Voice
Mail.

PRIVATE LIBRARIES
A private library is used for subscribers to forward their phones to specific
(No Answer or Busy) greetings. Private libraries are programmed via the
Telephone keypad as follows:
Program for No Answer
Press 193 (speed dial feature code)
Enter the Private Library number you wish to program 7000
Enter the Trunk Group Access Number 83
Enter the digits you want sent to the Smooth Operator when a station is not
answered, then press #0 (for example, for station 408, program a private
library to send 7 plus the extension by entering 7408#0)

The above information is provided by Octel Communications Corporation as a guide.

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Program for Busy

Press 193 (speed dial feature code)
Enter the Private Library number you wish to program 7001
Enter the Trunk Group Access Number 83
Enter the digits you want sent to the Smooth Operator when a station is busy,
then press #0 (for example, for station 408, program a private library to send 8
plus the extension by entering 8408#0)
The subscribers would then forward to the appropriate Private Library.
Program for Record Telephone Conversation
Press 193 (speed dial feature code)
Enter the Private Library number you wish to program 7002
Enter the Trunk Group Access Number 83
Enter the digits you want sent to the Smooth Operator when a station brings it
into a phone conversation, then press #0 (for example, for station 408, program
a private library to send 5 plus the extension by entering 5408#0)
Direct Call / Auto Login
For Direct Call or Auto Login you must program a button on each digital
phone to dial the trunk group access number, (in this example we will use
83), a 6 and then the extension number. For example: 836408.

5.5 CONFIGURE TRUNKS FOR AUTOMATED ATTENDANT

The following instructions are general trunk definitions and specify
programming for common field position data. The information contained
will show the setup for trunks that are routed to Smooth Operator operating
as an automated attendant.
Caution: Actual use of this command may affect all trunks. It is an
example to clarify data input to route calls to Smooth Operator
operating as an automated attendant.
From the Main Menu, Enter TRK
Enter 0 (General)
Enter 0 (update)

Prompt Ran Entry Remarks

FROM/TO DIAL# 7000- Enter range of trunk dial numbers
7009 to be routed to Smooth Operator
Automated Attendant. Default is
All defined trunks.

DISA Do Not enter data in the following

prompts. Enter CR and advance to
DIL.
COS
TK Timer
MFC
TYPE

The above information is provided by Octel Communications Corporation as a guide.

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Prompt Ran Entry Remarks

I/C ONLY
O/G ONLY
BUSY OUT
AUTO GUARD
HOT IMMED
HOT DELAY
DROP NO DIAL
RSRVD TO
D.I.L. 6000 or Enter Public Library dial number.
6001 Can be any valid station, boss/hunt
group, public library, BELL/UNA,
RMI Modem, DVMS MSG/port,
group call or None.

NIGHT1 6000 or Enter Public Library dial number.

6001 Value is same as D.I.L.

NIGHT2 ATTEN Enter directory number of

attendant.

5.6 CONFIGURING THE SYSTEM FEATURES

From the Main Menu, Enter SFE
Enter 1 (Trunk To Trunk To Station Connection)
Enter 0 (Update)
Prompt Range Entry Remarks
TK_TO_TK_TO_ST Y/N Y (Yes is default)

Smooth Operator Trunks COS

Smooth Operator Trunks COS should have the following enabled:
Message [22]
Pass_TK [49]
COS [1] 0-9 provide these as defaults. We recommend using COS 0-9

Station line COS

Stations should have the following enabled as required by user:
CF_Busy [11]
CF_All [12]
CF_BSY +NA [13]
CF_No_Ans [14]
Note: If a caller transfers to a station that is in Do Not Disturb the caller
will hear DND tone and will not be forwarded; for this reason we
recommend that subscribers use Call Forward All Calls instead

The above information is provided by Octel Communications Corporation as a guide.

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6.0 CONFIGURING THE SMOOTH OPERATOR

Smooth Operator Configuration
During the install process, run the Integrator program and choose the
Tadiran Coral I/II/III. The Integrator will place appropriate feature codes
into the Smooth Operator Setup. The following codes should be inserted
by the integrator. Three digit extensions are assumed.
Outside Line Access Code 9,
Off Hook Delay (OFFHDLY) 50
Hook Flash Interval (FLINTVL) 50
DTMF Tone Length (TONELEN) 8
Transfer, Paging and Screening Parameters
Custom Transfer Code &,XDR
Transfer Release Code when Busy ,&
Transfer Release Code when No Answer ,&
Call Screening Release Code When Transfer &,&
Message Waiting Parameters
Permit Message Waiting Lights 9
Message Waiting Light Prefix ON 175
Message Waiting Light Prefix OFF 1440
(The MWL codes are programmable. These are default codes.)
Inband Parameters
Total Number of DID Digits 5
DID Terminating Character #
Seconds to Wait for DID 1
Location of Inband Signaling Code 1
Number of Milliseconds to Wait for Digits 750
Code for Go to Voice Mail 9
Start at End of String for Go to Voice Mail 9
Location of Mailbox Number for Go to Voice Mail 3
Code for Immediate Record 5
Start at End of String for Immediate Record 9
Location of Mailbox Number for Immediate Record 3
Code for Immediate Subscriber Login to Mailbox 6
Start at End of String for Immediate Login 9
Location of Mailbox Number for Immediate Login 3
Code for Busy Extension 8
Start at End of String for Busy Extension 9
Location of Mailbox Number for Busy Extension 3
Code for No Answer Extension 7
Start at End of String for No Answer Extension 9
Location of Mailbox for No Answer Extension 3
Start at End of String for Default Code 9
Location of Mailbox Number for Default Code 3

The above information is provided by Octel Communications Corporation as a guide.

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Note: Verify these dialing sequences for your PBX

7.0 CONSIDERATIONS / ALTERNATIVES

The following items should be considered, below:
Important notes concerning this
Silence Always Heard by Caller
integration Clipping of Greetings with Electronic Key Sets
Supervised Transfers
Speed-Dial Numbers
Tadiran Does Not Support Double Call Forward
Calling Party ID Not Supported

7.1 SILENCE ALWAYS HEARD BY CALLER

Since the Exacom 400SF card is a true Store Forward card, the caller will
hear 4 to 6 seconds of silence before hearing the personal greeting of the
called party. It may be possible to fill this silence period using the Tadiran
4VSN Digital Voice Card to voice an announcement. We have not yet
been able to test the system using the 4VSN card in this scenario. Your
input and feedback would be appreciated. Please refer to the 4VSN
manual for information on programming the Digital Voice Card to play a
message on a forwarding condition.

7.2 CLIPPING OF GREETINGS WITH ELECTRONIC KEY

SETS
Electronic Key sets on the Tadiran system have a 300ms delay before
audio path cut-through after any DTMF key has been pressed. This will
cause the beginning of greetings or prompts to be “clipped” when users call
into the Smooth Operator system from this type of set. Tadiran technical
support can remotely call in and apply a patch to change the delay 100 ms.

7.3 SUPERVISED TRANSFERS - RHETOREX

Supervised transfers are not recommended on Rhetorex cards.

7.4 SPEED-DIAL NUMBERS

Tadiran requires one speed-dial number per subscriber to support forward
to personal greeting. The Tadiran PBX supports 4000 speed-dial numbers
as a standard feature.

7.5 TADIRAN DOES NOT SUPPORT DOUBLE CALL

FORWARD
Tadiran does not support double Call Forward to personal greeting of
original called party. This is due to the fact that each extension is forwarded
to its own speed-dial number which sends its extension number to Smooth
Operator.

The above information is provided by Octel Communications Corporation as a guide.

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© Copyright 1995 to 1998 Lucent Technologies. All rights reserved.

Printed in the United States
*Trademark of Tadiran Electronic Industries, Inc.
** Trademark of Exacom, Inc

All other products or services mentioned are the trademarks, service marks, registered
trademarks, or registered service marks of their respective owners.
LUCENT TECHNOLOGIES
OCTEL MESSAGING DIVISION
1001 Murphy Ranch Road
Milpitas, CA 95035-7912
(408) 321-2000

(CFN 77270)

The above information is provided by Octel Communications Corporation as a guide.

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