Mark D.

Advincula
15-A Bayanan, Bacoor, Cavite 4102
(+63) 9151140249
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Email Address: Mark.d.advincula@gmail.com
Date & Place of Birth: March 6, 1982 / Pasay City
Age / Status: 36 / Married
Nationality: Filipino
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EMPLOYMENT RECORD

● Customer Support Representative, TaskUs – Bacoor, Cavite.

(April, 2014 – May, 2017)

Job Description: Assists clients with their specific queries about one of the
company’s products, including guiding them through the advance troubleshooting process
when problems with one of the products occur via email and chat. Currently the POC and
part of the Escalations team.

● Team Leader, TaskUs – Bacoor, Cavite.

(May, 2017 – November, 2018)

Job Description: Responsible for the productivity and actions of a small group of
employees. Has several manager-like roles, responsibilities, and powers. As a member of
management, main job is more concerned with orchestrating and controlling work rather
than performing it directly.

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EDUCATIONAL BACKGROUND

● Primary School

o Young Shepherd’s School (1988 – 1994)

● Secondary Education

o Saint Francis of Assisi College (1994 – 1997)

o Imus Institute (1997 – 1998)

● Tertiary Education

o University of Perpetual Help System Molino (UPHS)

o Bachelor of Science in Computer Science (1998 – 2001)
o Undergrad 3rd year

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Achievements

● Awarded as a teammate who Showed Company’s (TaskUs) Core values.

o October 2014
o December 2015
o March 2016
o December 2016

● Awarded as Top performer

o April 2014
o April 2016
o November 2016

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SKILLS

● Computer Literacy:

o Knowledgeable in the usage of Microsoft Office applications including (but not limited to):

▪ Microsoft Word
▪ Microsoft PowerPoint
▪ Microsoft Excel
▪ Google Sheet
▪ Google Document

o Typing Speed: 30-35 WPM

● Experienced in:

o Research methods
o Presentations
o Customer service
o Troubleshooting/Technical Support
o Email Support
o Chat Support
o Quality/DSAT analysis

● Language Proficiency:

o English
o Filipino

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REFERENCES

Available upon request