1.

Explain why the British Steel Engineering Steels (BSES) incorporated health and safety training as
part of their total quality management.
a. By its nature, British Steel Engineering Steels, like any industrial organization, has the
potential to be a hazardous working environment. Large steelworks involve hot metal,
noxious gases, and heavy machinery. BSES’s Health and Safety record has traditionally
been very good. However, the business recognizes that safety attitudes and practices
require continuous improvement.
2. Describe the training cycle for health and safety at BSES.

The Training Cycle for Health and Safety at BSES Specific factors that helped BSES successfully
implement quality health and safety practices in their organization Improvement of Resources
and Capabilities Open Communication Documented safety policies and procedures.

3. Identify the benefits that the training offered to the company.

It increase the knowledge and skills and its improves business safety performance.
Having a training will lead to a positive change in organizational culture. Training helps
employee to learned and develop new skills.

4. Are there any benefits that this training can offer the customers? If so, what are they? If there
are none, why do you think the training does not offer benefits to customers?

Training can helps customer to give benefits and to understand the concerned
of the people also to satisfied their needs.

5. . Identify at least three (3) specific factors that helped BSES successfully implement quality
health and safety practices in their organization.
a. Improvement of resources and capabilities
b. Open communication
c. Documented safety policies and procedures