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Give yourself four (4) points if the answer to the following questions is Always; three
(3) points for Usually; two (2) points for Rarely; and One (1) point for Never
__________ Do I listen “between the lines,” that is, for the subtext?
__________ When writing a message, do I listen for and write down the key facts and
phrases?
__________ Do I repeat what the person just said to clarify the meaning?
__________ Do I avoid getting hostile and/or agitated when I disagree with the
speaker?
__________ Do I make an effort to seem interested in what the other person is saying?