Vivek Singh

viveks_18@live.com

linkedin.com/in/vs18

Summary

I help organizations to Design, Transform, Improve their business processes more effectively using Business Process
Management tools (ARIS, MS Visio & IBM BPM).

Currently, I am working at HCL Technologies, where I've got the opportunity to work as a Management Consultant in New
Zealand for an FMCG client.

Previously, I have worked for over 6yrs with industry leading clients across Healthcare, Insurance, Manufacturing & FMCG.

Expertise in Process Modelling, Requirement Gathering, Enterprise Architecture, Lean Process Improvement, IT Project
Management, Change Management & Governance.

Experience

Business Process Management Consultant May 2017- Present

HCL Technologies 2 years 2 months +
* Process Excellence - IT Project Management
- Requirement gathering, process discovery & BRD documentation.
- Design of different Process Architecture levels (End to End Business Scenarios, VACD low-level processes
(EPC, BPMN).
- Liaise with SAP Security, Enterprise Architects, Process Owners & Business SMEs for supporting IT & Business
Transformation projects.
- End to End delivery of projects in ARIS Business Architect 9.8.
This is included, process analysis , designing to be process, process owner sign off and quality control and
promotion in database.

* Leading Robotics Process Automation for requirement documentation, process analysis & improvement
solutioning.

* Workflow design using IBM BPM Process Manager

Associate Manager-Business Excellence Sep 2015 - Apr 2017

HDFC Life 1 year 8 months
* Leading Lean Process Improvement Projects as part of continuous improvement framework.

* Managing the process modelling team (5 process designers) and leading the process migration & ARIS adoption
initiative.

* Handling ARIS Administration, Scripting, customisations, performance management , vendor & IT support
coordination & defining ARIS process modelling standards.
 * Lead a major ARIS database & standards streamlining and process architecture definition initiative.

Business Process Analyst Aug 2013 - Sep 2015

Tech Mahindra 2 years 2 months
* Independantly handling process consulting activities & transformation projects as part of STAR project at
Reliance Industries Limited.

* Defining a reusable process architecture for Reliance Foundation HN Hospital.

* Independently Managing end to end process management activities from process discovery to sign off for
healthcare processes.

* Promoting ARIS usage and introducing simplified custom ARIS swim lane process processes for nursing staff
onboarding and supporting hospital go live.

* Performing ARIS administration tasks and scripting to fullfill business requirement.

Education

University of Mumbai 2009 - 2013

Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support
Services
Specialization in computer programming, software engineering & networking.

Final year project - Independently designed a web portal with dynamic features & transacting capabilities and a
very strong design using.Net, Ajax, HTML, PHP, CSS & Adobe Photoshop as final year project.
This was a sponsored project and was appreciated by the staff.

Skills

ARIS • Business Process Management • Business Analysis • Lean Six Sigma • Business Process
Improvement

Certifications

Robotics Process Automation • HCL Technologies

ARIS Business Architect • Tech Mahindra
Lean Six Sigma Green Belt Certification • Tech Mahindra