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Desktop Support Engineer Interview

Questions and Answers
By Chitra Reddy  10191  0

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Looking for a Desktop Support Engineer Job?

Want to quit your present job and opt to be as a reputed Desktop

Support Engineer?

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 If your answer is ‘YES‘, then you need to prepare well for the
interview; as a Desktop Support Engineer, you will be mainly
responsible for managing a multi-user computing environment of a
company with the help of LAN [Local Area Network].

When working in a company, you always need to be alert with all

desktop support engineer roles and responsibilities.

Major Responsibilities of a Desktop

Support Engineer:
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 1. Perfect installation of the Windows OS (operating system).
2. Maintenance of all the Installed Windows OS.
3. Updating and Installing New Software.
4. Establish a connection between Remote Desktops.
5. Protect the OS from viruses by regular scanning of the OS by
Anti-Virus software.
6. Handling all the Back-up and Recovery Process of the company.
7. Regular monitoring and optimization of the OS

These are the important roles and responsibilities of Desktop

Support Engineer which should be handled properly if selected for
the post.

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 While preparing for the interview, you should be well versed of all
the latest technologies and functions of the post of Desktop
Support Engineer. You should very well understand the role of
desktop support engineer.

Important Fields to Focus:

1. Windows OS Functions:

1. Installing Windows OS on Desktops.

2. Managing the shared folders and troubleshooting if any problem
occurs.
3. Troubleshooting the Hardware Devices and setting them to a
suitable configuration.
4. Resolving all startup and login problems that occur.
5. Resolving the LAN connection problems.
6. Configuring the Internet Browsers.
7. Handling the Outlook Express work.
8. Solving the issues related to Applications and updating them.
9. Handling all the issues related to the Security Permission of the
websites.
10. DNS
11. DHCP
12. Regular and scheduled Tasking.

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 2. Basic Concepts Related To Network:

1. Transmission Process.
2. Data communication.
3. Basic Fundamentals of OSI, IP and TCP models.
4. Classes of IP Address.
5. Sub-Netting of IP.
6. Fundamentals of IPv6.
7. Switching Basics.

So, this was all about the Basics and Fundamentals that you need
to work on before going in for the interview of a Desktop Support
Engineer.

Now let us see what exactly happens inside the box. What
questions generally does the HR, Recruiter or the Interviewer asks
for the post of Desktop Support Engineer.

Common Desktop Support Engineer

Interview Questions and Answers:
The following mentioned are few desktop support interview
questions along with its answers.

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 1. Which is the most comfortable Windows OS for you to work
on?

It is one of the most common questions that can be asked to you in

the interview. For this, you just need to do a bit study on the
Different OS and select the one with which you are most
comfortable.

Also, it will be very useful if you do specific pre-study on the OS

that the company is using and then you can easily elaborate on it
and easily showcase your skills.

2. What is the use of DHCP?

You can start with- The term DHCP stands for Dynamic Host
Configuration Protocol. The use of DHCP is, it helps us to define a
specific dynamic IP address to all the network devices, which
further allows the devices to get a new IP address when every time
it is connected.

3. What is the basic use of DNS at workstations?

The DNS (Domain Name System) is basically used to set host

names that are readable by humans easily.

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 For example: www.globewarm.com is the DNS IP address and
it’s machine IP address is 69.143.204.22. Generally, the DNS is
pre-configured on the working stations and the OS automatically
rectify the domain IP address and resolves it into machine IP
address to work on.

4. What do you understand by a Default Gateway? What will

happen if we don’t have one?

A Default Gateway is mainly a routing device that is used for

sending all the unaddressed traffic to the destinations in the local
area sub-net and we do not have a default gateway then it will be
impossible to have a perfect connection/communication with the
host of different networks.

If you are using a Dial-Up connection then it is not at all necessary

to have a default gateway because it already has one installed in
the ISP.

5. How can we track the path of the packet going to its

destination?

For finding or tracing the path of a packet going to its destination

you can take the help of the ‘tracer’ command to resolve this

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 problem.

6. What is the significance of the Safe Mode and when to apply

it on a working OS?

The Windows Safe Mode option is basically used for diagnosing

the OS and removing the spyware in the OS, also it lets you
troubleshoot the drivers and configure the software.

For the proper running of all the programs in the OS, only some of
the files and Specific limited programs are needed to support the
OS.

With the safe mode option, you can remove the unwanted scrap
from your OS and also it lets you to perform a diagnostic test on
the OS which is not actually possible in the Windows Normal
Mode.

7. What are the ways to start the OS in safe mode?

(i). When you are using the OS close all the programs and restart
the system, as you observe that the OS has started then press the
F8 function key multiple times so that it brings up the window
having multiple booting options and also it will have the option to
start the computer in safe mode.
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 (ii). Press the Windows key at the down left corner of the key
board along with R letter; this will open up the RUN window.

Type in there-> msconfig, the system configuration window will

open in front of you and there you can select the ‘minimal’ option
in the safe boot option, this will help you to start the computer in
Safe Mode from next time.

8. Give the main significance of the Boot.ini file?

The Boot.ini file is used for the boot process of the OS, it stars
with Windows NT. This command also helps in work of dual
Booting of multiple OS in the same computer.

9. How to edit the boot.ini?

Open the Run window as mentioned above and again type the
MSCONFIG command and open the configuration dialogue box.

Select the BOOT.INI from the different options. Now click on the
CHECK ALL BOOT PATHS. Now a screen with detailed
information will be opened from there you can easily edit the
BOOT.INI

10. How can we check the IP configuration?

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 Easily you can enter the “ipconfig” command in the RUN
windows it will open all the configurations of the IP and TCP.

11. How can we convert the Hard Disk into Dynamic?

Log in the administration account.

Open the RUN windows and type in the “diskmgmt.msc”

command; you will get a new window from there, select the option
by right clicking to Basic hard disk to Dynamic hard disk.

12. “Blue Screen of Death” what do you understand by this

term?

The main reason of this error is because of the incompatibility of

some of the software or the hardware of the OS.

Three most common reasons for this BSD error:

1. Faulty RAM
2. High CPU usage and processing
3. Installation of unwanted and faulty software.

We can solve this problem by the following steps:

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 1. Take out the RAM and clean it by rubbing a rubber on the chip side
and again insert it back.
2. If the error occurs again then try using the RAM on another
computer.
3. Every error of BDS has a unique code with it, you can copy it and
search for the solution on GOOGLE.

13. What are the main sources of the viruses to enter in an OS

and how can we prevent our OS from it?

Different sources from which a virus can infect a OS:

1. Internet downloads
2. Different emails
3. Attachments with the email
4. Clicking on suspicious link ad’s
5. Infected CD’s/DVD’s
6. Infected flash drives

These are the main sources from where a virus can infect your OS.
We can prevent our OS by installing a licensed and original Anti-
virus which works well on the respected OS.

14. Describe the common types of LAN cables used nowadays?

What is the ideal length that can be used for the proper

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 communication through LAN wires?

The two common LAN wires that can be used are:

1. Cat 5 and Cat 5e UTP cables can support data speed up to 100
Mbps.
2. Cat 6 and Cat 6e UTP cables can support data speed up to 1 GBps.

The length of the LAN wire works well up to 80 meters or 260

feet. If the length of the wire exceeds then the speed will be
definitely affected.

15. What can be the possible reasons for error “Windows

cannot currently connect for updates”?

There can be possibly two reasons for this error to occur:

i. Deleted/Missing/Corrupted Files
ii. Update service disabled.

These can be resolved by:

1st method:

Contact the Microsoft by reporting a problem.

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 2nd method:

1. Type the ‘services.msc’ command in the RUN window.

2. Find the update windows option.
3. Right click on it and select PROPERTIES.
4. Type ENABLE in the Start Up blank.
5. Click on start
6. Click on OK at last in the bottom of the window.

16. What do you understand by sysWOW64 folder?

This type of file is mainly found in 64-bit OS like the 64 bit

Windows 7. It is like the system file similar to the system32 file in
32-bit operating OS.

17. NTLDR error- what do understand from it?

NTLDR is the network loader. This function helps in loading the

OS. When this file is missing from the OS then this error occurs. It
can be resolved by copying the NTLDR file from the OS CD.

18. Elaborate on the different types of OS? What is a VPN

server and a RAS?

There are generally 2 types of OS:

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 i. SOS : Simple Operating System [Windows 95, 98, ME]

ii. NOS : Network Operating System [Windows NT, 2000, 2003]

The term VPN stands for Virtual Private Network. The VPN
server is a private server which is widely used by companies,
organizations and government bodies for communication purpose
and also to communicate privately over the Local or the Public
server.

The RAS stands for Remote Access Server and is basically used to
operate nearby Remote Devices.

Few other Interview question for desktop support engineer:

1. Explain the different types of operating systems ?

2. Provide few examples of NOS (Network Operating Systems) and
SOS(Server Operating Systems)
3. What is the difference between NTFS and FAT
4. What are the improvements you found in Windows 2003 from
Windows 2000
5. What are the improvements you found in Windows 2003 from
Windows NT
6. Explain active directory
7. Explain different types of firewall

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 8. What is meant by browser and name few browsers
9. What is the difference between software and hardware firewall
10. Compare Automated System Recovery Vs Recovery Console
11. What are the 7 layers of the OSI model
12. What is the process of enabling firewall in Windows XP
13. What is meant by attrib command
14. What is meant by edit command
15. What is the location of HOST file
16. How to deal with “missing NTLDR file” error?
17. Compare parallel port vs serial port
18. What is the process of disabling the firewall in Windows XP
19. What are the min system requirements for installing windows XP,
vista, 2003 and 2008
20. What do you mean by the ping command
21. Explain NTLDR file
22. Number of bytes in MAC address
23. What can you do to make a computer run faster
24. What is the process of installing a printer in windows XP
25. Explain the concept of cookies
26. How to format a hard disk using the command prompt
27. What are rmdir, chdir and mkdir commands
28. What is meant by port number
29. Explain the difference between IPv6 and Ipv4
30. What are the backup types in windows Operating system
31. What does remote desktop mean

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 32. What is the range of class A IP address, class B IP address, class C
IP address
33. Describe the virus removal process from a computer
34. Explain the difference between Alternate DNS and Preferred DNS
server.
35. What are the different types of RAID levels
36. Explain the process of copying a folder or file using the copy
command
37. Explain the process of booting the computer in safe mode
38. What are different types of printers available
39. Compare Incremental Backup Vs Differential Backup Vs Copy
backup.
40. The last best configuration you have seen.
41. What is the transmission speed of T1 carrier
42. Explain BSOD (Blue Screen of Death) and the ways to overcome
it.
43. What are the different hard disk types
44. Explain the terms disk clean up, disk defragmentation, device
manager and system restore.
45. Compare Firewire poit vs USB port
46. Explain the difference between primary and secondary partition
47. What is meant by IP address, APIPA and Subnet mask
48. What is the Default subnet mask of Class A, Class B and Class C
IP address

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 Lastly, the questions mentioned above are very tricky and also
very important for the interview of a Desktop Support Engineer.
These are a few tips which will help you to prepare before going
for the interview:

Interview Preparation Tips:

1. Study:

Before you go to the interview, do a detailed study of all the topics

related to the interview and the post you are applying for. Also
,cover a bit on the latest technologies available or launched in the
market.

2. Update the Resume:

Always thoroughly read the resume and do not copy and paste a
single thing form anywhere, so that you will always remember the
mentioned strengths and weaknesses in the resume. Also ,there
will be no mistakes in the resume and everything will be up to
date.

3. Attach professional certificates:

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 Make sure that you attach a copy of all your professional and
educational certificates along with the resume as it makes a
professional image in front of the interviewer and also it will make
it easy for the interviewer to go through your profile and cut short
some of the questions during the interview.

With this ,I hope that it will help you to prepare well for the post
of Desktop support engineer and you will be able to answer the
questions asked to you in the most convincing way possible when
you are in the INTERVIEW…

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Chitra Reddy

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 12 years of Experience within the International BPO/
Operations and Recruitment Areas. Extensive
experience in Complete Recruitment Life Cycle -
Sourcing, Negotiation and Delivery.Loves Writing in
my Free Time on varied Topics

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