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Tip: If possible, print this document before starting Setup. Some steps might
require you to shut down the computer, and it will be helpful to have a printed
copy of this information.
This document will help you to install Microsoft Windows XP Professional or
Windows XP Home Edition. This document also provides answers to other setup-
related questions.
Click a link to go directly to that section:
Prepare for Setup
Upgrade to Windows XP
Perform a new installation of Windows XP
Transfer files and settings from another computer
Partition and format a hard drive
Perform other Setup-related tasks
Troubleshoot Setup
Create boot disks
Configure a computer to boot from CD
Set up a multiboot system
Repair or recover a system
Find a Microsoft Knowledge Base article
Additional resources
Installation overview
This release of Windows XP includes Service Pack 2 (SP2) for Windows XP. If you
uninstall this release of Windows XP, SP2 is automatically uninstalled too. Your
computer will be running the operating system that it was running before you
installed Windows XP, or it will not be running an operating system. You cannot
uninstall SP2 only.
Important
You can install Windows XP Home Edition with Service Pack 2 or
Windows XP Professional with Service Pack 2 on computers that are
running the following operating systems:
Microsoft Windows 98
Windows 98 Second Edition
Windows NT 4.0 Workstation
Windows Millennium Edition
Windows 2000 Professional
Windows XP Home Edition
Windows XP Professional
If you want to upgrade Microsoft Windows 95 to Windows XP Home Edition
or Windows XP Professional, you must first uninstall Windows 95, and then
perform a new installation.
If you are installing Windows XP on an older computer, it’s a good idea to
check with your computer manufacturer to see whether a BIOS upgrade is
available before you proceed.
Upgrade to Windows XP
Note: Before installing Windows XP, you should disable your virus protection
(antivirus) software, and you might want to run the Windows Memory
Diagnostic tool to test your computer's random access memory (RAM). To use
the Windows Memory Diagnostic tool, follow the instructions on the Windows
Memory Diagnostic (http://oca.microsoft.com/en/windiag.asp) Web site. Be
sure to enable your virus protection software after installing Windows XP.
When you upgrade to Windows XP, you install Windows to the same folder where
your current version of Windows is located, updating the earlier version. Here's
how:
1. Start your computer. Also, make sure you have your product key handy.
2. Insert the Windows XP CD into your computer's CD-ROM or DVD-ROM
drive.
3. On the menu that appears, click Install Windows XP.
4. On the Welcome to Windows Setup page, click Upgrade
(recommended) (if it is not already selected), and then click Next. (You
should click Next on each screen from here on.)
5. On the License Agreement page, read the agreement, and follow the
instructions to accept or reject the agreement.
6. On the Your Product Key page, type the 25-character product key in the
appropriate boxes.
7. On the Get Updated Setup Files page, select the option that you want.
Hint: It's a really good idea to select Yes and get the updated files, but
you can only do this if you're able to connect to the Internet.
Note: Some of the problems addressed in the troubleshooting section
of this document are prevented by getting the updated Setup files.
8. During this phase of Setup, the computer will restart several times, and
you'll see screens telling you about new features in Windows XP. This part
of Setup takes a while. It's a good time to go have a cup of coffee or take
a break.
9. Finally, the computer restarts one last time and Windows XP starts.
Do not forget to enable your virus protection software after Setup is finished.
Important Notes:
If enough space is available, the Windows XP uninstallation files are
automatically saved during the upgrade process. If space is not available,
the files are not saved. If the files were not saved, you cannot use the
uninstallation process that is described in this section.
Any programs that were installed prior to the Windows XP upgrade will be
preserved. However, any programs that were installed after the
Windows XP upgrade will not be available after you uninstall Windows XP.
You might need to reinstall these programs.
To be able to successfully uninstall Windows XP SP2, you must have
upgraded from Windows 98, Windows 98 Second Edition, or Windows
Millennium Edition. If you upgraded from Windows XP, Windows 2000,
Windows NT 4.0, or Windows 95, you cannot uninstall Windows XP SP2.
If you converted your hard disk to the NTFS file system, you cannot revert
back to an operating system that is incompatible with NTFS (for example,
you cannot revert back to Windows 98 or Windows Millennium Edition).
Troubleshoot Setup
Did you run into problems during Setup? Unfortunately, it does sometimes
happen. Some problems can be solved by using the information in this section.
Important: If you have virus protection software installed on your computer,
disable it. Virus protection software can cause problems during setup. Be sure
to enable your virus protection software after installing Windows XP.
You can use the following troubleshooting steps if you have problems when you
are upgrading to Windows XP from Windows 98, Windows 98 Second Edition, or
Windows Millennium Edition.
General troubleshooting
If you encounter problems while running Setup, exit Setup and run the Upgrade
Advisor from the Windows XP CD. Here's how:
1. Insert the Windows XP CD into your CD-ROM drive.
2. When the Welcome menu appears, click Check system compatibility.
3. Then click Check my system automatically.
Upgrade Advisor will check for hardware and software incompatibilities. These
are often the cause of Setup problems. Remove or uninstall the incompatible
hardware or software, and then run Setup again.
If Upgrade Advisor does not find the problem, you can also clean boot your
computer and run Setup again. Clean-boot troubleshooting is simply a way of
removing variables that could cause problems.
Problem Solution
A program or a device doesn't First, try reinstalling the program or device. If
work after upgrading to that doesn't solve the problem, check with the
Windows XP. manufacturer for a newer version of the
software or hardware that is designed to work
with Windows XP. If this is an older program,
search Windows Help and Support for the word
"compatibility" to see instructions for running
the Program Compatibility Wizard.
Message: Incomplete file copy Refer to the file copy troubleshooting section
in Microsoft Knowledge Base article 310064.
Message: NTLDR is missing If you choose to update files at the beginning of
Setup, this will be fixed automatically. See
Microsoft Knowledge Base article 322069. For
troubleshooting this error, see Microsoft
Knowledge Base article 314057.
Message: Error 127 or error Rename the Windows\System\Catroot2 folder
code fffffdf0 in catroot2 folder and run Setup again. See Microsoft Knowledge
Base article 307153. This has been fixed in
Dynamic Update 1.3. Run Setup again and
download the updated Setup files when
prompted.
Message: "File not found: For troubleshooting tips, see Microsoft
ASMS" Knowledge Base article 311755.
Setup hangs during "finalizing This error is usually caused by virus protection
settings" phase. software. Cancel Setup, disable your virus
protection software, and then start Setup again.
(Or, if you choose to update files at the
beginning of Setup, this will be fixed
automatically.)
Precautions
Before creating a multiboot configuration with Windows XP and another operating
system, review the following precautions:
Be sure to back up your current system and all data files.
Each operating system must be installed on a separate volume. Microsoft
does not support installing multiple operating systems on the same
volume.
If you have only one volume on your computer, you have to reformat and
repartition your hard disk to contain multiple volumes before you begin
creating a multiboot configuration, unless you are simply installing another
copy of Windows XP.
Do not install Windows XP on a compressed drive that was not compressed
using the NTFS compression utility.
Before installing Windows XP, you should disable antivirus software, and
you might want to run the Windows Memory Diagnostic tool to test your
computer's random access memory (RAM). To use the Windows Memory
Diagnostic tool, follow the instructions on the Windows Memory Diagnostic
(http://oca.microsoft.com/en/windiag.asp) Web site. Be sure to enable your
virus protection software after installing Windows XP.
You must use a different computer name for each operating system if the
computer is on a Windows 2000 or Windows XP domain.
The operating systems should be installed from oldest to newest. If
possible, install operating systems in the following order:
MS-DOS
Windows 95, Windows 98 or Windows Millennium Edition
Note: You cannot install Windows Millennium Edition over any
version of Windows NT, but they can exist together on a single
system. It is recommended that you install each to a separate
hard disk or partition. If Windows NT is already installed,
Windows Millennium Edition Setup will add itself to the
Windows NT boot menu to allow you to multiboot between
Windows Millennium Edition and Windows NT. For more
information, see Microsoft Knowledge Base article 271240.
Windows NT
Windows 2000
Windows XP (Professional or Home Edition)
Additional resources
Visit these Web sites for updates or late-breaking information about Windows XP.
General information: Microsoft Windows XP Web site
(http://go.microsoft.com/fwlink/?LinkId=10087)
Product updates and fixes online: Microsoft Windows Update
(http://go.microsoft.com/fwlink/?LinkId=25683)
Products compatible with Windows XP: Microsoft Windows Catalog
(http://go.microsoft.com/fwlink/?LinkId=6582)
Articles about product support issues: Microsoft Knowledge Base
(http://go.microsoft.com/fwlink/?LinkId=4441)
Information about using a Tablet PC: Microsoft Windows XP Tablet PC
Edition Web Site (http://go.microsoft.com/fwlink/?LinkId=8676)
SP2 information for consumers: Microsoft Windows XP Service Pack 2 Web
site for consumers (http://go.microsoft.com/fwlink/?LinkId=25086)
SP2 information for IT professionals: Microsoft Windows XP Service Pack 2
Web site for information technology professionals
(http://go.microsoft.com/fwlink/?LinkId=25682)
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Copyright 2004 Microsoft Corporation. All rights reserved.
Microsoft, MS-DOS, Windows, Windows 98, Windows 98 Second Edition,
Windows NT, Windows Server 2003, Windows Millennium Edition, Windows 2000
Professional, Windows XP Home Edition, and Windows XP Professional are either
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